[jlperalc]

Here are the FRST and Addition logs

Attached Files

•  Addition.txt   16.34KB   177 downloads
•  FRST.txt   37.54KB   147 downloads

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Hi Joy

Anti Virus

Your AV Windows Defender is currently turned off. It is imperative that you have an up to date anti virus running on your system. You can either turn on Windows Defender. To do this follow the instructions here.
Alternatively you could try another free anti virus. At the moment I would personally recommend AVAST - you can download it here.

Okey Dokey. Now the best bit ....subject to no further problems..


Good News! - Your system now appears to be clean.
Now for some clean up and "housekeeping" procedures.


A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

• Download Delfix from here
• Locate the file and right click on it. Click on Run as Administrator.
• Ensure Remove disinfection tools is ticked
  Also tick:
• Create registry backup
• Purge system restore
• Reset system settings
  
  
• Click Run
  
  The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply
  
  Staying Updated
  
  Another essential task is to keep your computer updated with the latest operating system patches and security fixes. Windows Updates are constantly being revised to combat the newest hacks and threats. Microsoft releases security updates that help your computer from becoming vulnerable. It is best if you have these set to download automatically. Follow the instructions below to ensure your settings are optimal.
• Open Windows Update by swiping in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), tapping or clicking Settings, tapping or clicking Change PC settings, and then tapping or clicking Update and recovery.
• Tap or click Choose how updates get installed.
• Under Important updates, choose the option "Install updates automatically (recommended)."
• Under Recommended updates, select the Give me recommended updates the same way I receive important updates check box.
  
  Malwarebytes - Update and run weekly to keep your system clean.
  
  Staying Protected
  
  Crypto Warning!!!! - Complete Data Loss can occur!
  
  There are particularly nasty infections out there at the moment that encrypt your data and hold it for ransom. You may read more about this here
• Download CryptoPrevent free for home use here following the instructions below.
• Save the file to your desktop from the link above and then open the program by clicking Run when prompted from your browser or by going to the desktop where the file was saved and double-clicking.
• Accept all the defaults during the install. The last screen of the install has a checkmark in "Launch CryptoPrevent". This is good and will launch the program once you click Finish.
• You will get a prompt asking if you purchased a Product Key for Automatic Updates. You can answer No.
• You will then be prompted to learn more about automatic updates or if you want to purchase a key. This is up to you but you don't have to.
• You will be prompted to click OK to continue and select your protection level. Go ahead and click OK.
• Click the Apply button to set Default protection.
• If installing for the first time you will get asked if you want to whitelist items in known blocked locations. Say No to this.
• You may get a message stating that Windows Sidebar and Desktop Gadgets are a major security vulnerability and asking you if you want to disable them. If you don't use these features, answer Yes.
  
  That's it. The protection is in place.
  
  Note: The free version doesn't provide automatic updates. Periodically, you should open up the program (there is a shortcut on your desktop now) and select the Updates! menu....and select Check for Updates to see if there are any as this infection has serious consequences.
  
  
  
  Unchecky is a small service that runs in the background to help keep those "extra toolbars" and tag along search engines from automatically installing. By automatically directing you to a custom install with all the options unchecked, only what you manually choose and confirm gets installed.
• Download Unchecky to your desktop
• Right click on the Unchecky_setup and choose to Run as Administrator
• Once open click the Install button.
• Then click on Finish
• Unchecky is now installed and will help you keep unwanted check boxes unchecked
  
  
  Protection tips
• Watch what you open in your emails. If you get an email from an unknown source with any attached files, do not open it.
• Install and keep only one anti-virus on your machine. Update it and scan your machine with it at least once a week.
• Be careful of the websites you visit.
• When browsing the internet, look closely at the links you click on. Some aren't always what they seem.
• Avoid Peer to Peer file sharing utilities, these are a minefield of malware infections.
• Pay attention when installing a program to your computer, particularly to any check boxes that may appear during installation, it is common for unwanted software to be installed in this way.
  
  
  To learn more about how to protect yourself while on the internet read this little guide Best security practices.
  
  Go here for some good advice about how to prevent infection.
  
  
  Ok. That's us finished the cleaning process. It's been a pleasure working with you.
  
  Happy safe surfing!!
  
  PS - Don't forget to post the Delfix log!

[Bruce1270]

Hi Joy

Anti Virus

Your AV Windows Defender is currently turned off. It is imperative that you have an up to date anti virus running on your system. You can either turn on Windows Defender. To do this follow the instructions here.
Alternatively you could try another free anti virus. At the moment I would personally recommend AVAST - you can download it here.

Okey Dokey. Now the best bit ....subject to no further problems..


Good News! - Your system now appears to be clean.
Now for some clean up and "housekeeping" procedures.


A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

• Download Delfix from here
• Locate the file and right click on it. Click on Run as Administrator.
• Ensure Remove disinfection tools is ticked
  Also tick:
• Create registry backup
• Purge system restore
• Reset system settings
  
  
• Click Run
  
  The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply
  
  Staying Updated
  
  Another essential task is to keep your computer updated with the latest operating system patches and security fixes. Windows Updates are constantly being revised to combat the newest hacks and threats. Microsoft releases security updates that help your computer from becoming vulnerable. It is best if you have these set to download automatically. Follow the instructions below to ensure your settings are optimal.
• Open Windows Update by swiping in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), tapping or clicking Settings, tapping or clicking Change PC settings, and then tapping or clicking Update and recovery.
• Tap or click Choose how updates get installed.
• Under Important updates, choose the option "Install updates automatically (recommended)."
• Under Recommended updates, select the Give me recommended updates the same way I receive important updates check box.
  
  Malwarebytes - Update and run weekly to keep your system clean.
  
  Staying Protected
  
  Crypto Warning!!!! - Complete Data Loss can occur!
  
  There are particularly nasty infections out there at the moment that encrypt your data and hold it for ransom. You may read more about this here
• Download CryptoPrevent free for home use here following the instructions below.
• Save the file to your desktop from the link above and then open the program by clicking Run when prompted from your browser or by going to the desktop where the file was saved and double-clicking.
• Accept all the defaults during the install. The last screen of the install has a checkmark in "Launch CryptoPrevent". This is good and will launch the program once you click Finish.
• You will get a prompt asking if you purchased a Product Key for Automatic Updates. You can answer No.
• You will then be prompted to learn more about automatic updates or if you want to purchase a key. This is up to you but you don't have to.
• You will be prompted to click OK to continue and select your protection level. Go ahead and click OK.
• Click the Apply button to set Default protection.
• If installing for the first time you will get asked if you want to whitelist items in known blocked locations. Say No to this.
• You may get a message stating that Windows Sidebar and Desktop Gadgets are a major security vulnerability and asking you if you want to disable them. If you don't use these features, answer Yes.
  
  That's it. The protection is in place.
  
  Note: The free version doesn't provide automatic updates. Periodically, you should open up the program (there is a shortcut on your desktop now) and select the Updates! menu....and select Check for Updates to see if there are any as this infection has serious consequences.
  
  
  
  Unchecky is a small service that runs in the background to help keep those "extra toolbars" and tag along search engines from automatically installing. By automatically directing you to a custom install with all the options unchecked, only what you manually choose and confirm gets installed.
• Download Unchecky to your desktop
• Right click on the Unchecky_setup and choose to Run as Administrator
• Once open click the Install button.
• Then click on Finish
• Unchecky is now installed and will help you keep unwanted check boxes unchecked
  
  
  Protection tips
• Watch what you open in your emails. If you get an email from an unknown source with any attached files, do not open it.
• Install and keep only one anti-virus on your machine. Update it and scan your machine with it at least once a week.
• Be careful of the websites you visit.
• When browsing the internet, look closely at the links you click on. Some aren't always what they seem.
• Avoid Peer to Peer file sharing utilities, these are a minefield of malware infections.
• Pay attention when installing a program to your computer, particularly to any check boxes that may appear during installation, it is common for unwanted software to be installed in this way.
  
  
  To learn more about how to protect yourself while on the internet read this little guide Best security practices.
  
  Go here for some good advice about how to prevent infection.
  
  
  Ok. That's us finished the cleaning process. It's been a pleasure working with you.
  
  Happy safe surfing!!
  
  PS - Don't forget to post the Delfix log!

[jlperalc]

Thank you Bruce so much for your help, I  can't thank  you enough for what you have done for me and my son.I know that your help is free but even tough I sent you a small token of appreciation. I know is not much I would have liked to be able to have been able to send more please receive it from all my heart. Thank you Bruce! Be blessed . 

[jlperalc]

New log

Attached Files

•  DelFix.txt   526bytes   148 downloads

[Bruce1270]

Hi Joy.

Many thanks for the kind words and donation. You are most welcome and I wish you and your son all the best. Now doesn't have an excuse for not doing homework!!

[Bruce1270]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.