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#16
baltimoredude1

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You can read about the school here:

 

http://www.geekstogo...-fight-malware/

 

It appears your extension was added 2016-05-02

 

​You should be able to do a search and see what other files were installed that day.  That's usually how you pick up unwanted extensions.

 

You have a device with no driver:

 

Name: 
Description: 
Class Guid: 
Manufacturer: 
Service: 
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
 
 

 

Search for:

 

Device Manager

 

and hit Enter.  Then View, Show Hidden Drivers.  Now look in the right pane for yellow flagged devices.  Right click on one and select properties then click on the Details tab.  Change Property to Hardware IDs.  Click on the top one then right click and copy.  Paste that into a reply.  Repeat for all yellow flagged devices.

 

 

 

I had only one device that is flagged yellow. Here is what you requested. USB\VID_0955&PID_9000

 
and on May 2nd 2016, that was the only extension that was added to Chrome. 

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#17
RKinner

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Check the Dell site for a driver for NVIDIA Virtual Audio Device (Wave Extensible) (WDM)

 

May 2nd 2016, that was the only extension that was added to Chrome. 

 

 

But were any other program files installed on that day?  I don't have a win 10 handy but usually you can search for all files from a certain date.  Unfortunately FRST only goes back 90 days which isn't enough.


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#18
baltimoredude1

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Nothing on May 2nd, it's okay. I will not worry about it. 

 

I downloaded the NVIDIA Virtual Audio Device and it said, this driver is not compatible with your Windows version. :(


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#19
RKinner

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See if Nvidia has any drivers for you.

 

http://www.nvidia.co...aspx?lang=en-uk

 

Use the two buttons to the right of:

 

Option 2: Automatically find drivers for my NVIDIA products. 


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#20
baltimoredude1

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Ok I uploaded the driver, then I went to device Manager and this time there was not yellow triangle. Is everything solved then?


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#21
RKinner

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You have some errors in your logs but if everything is working OK we won't worry about them.  Time to clean up:

 

We usually clean up with Delfix.  This removes our tools and their logs and quarantines and also removes all but the latest System Restore point so there is no chance of the malware coming back with a system restore. Delfix has been a tad too aggressive recently and seems to dislike pdf files in the Downloads folder so if you have any you should move them to a different folder before running Delfix.
 
Ensure Remove disinfection tools is ticked
Also tick:
Create registry backup
Purge system restore
 
Click Run
The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply
 
 
Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.  Flash is now the most malware targeted program so it must be kept up to date.  Be careful with Adobe.  They are fond of offering optional downloads like yahoo or Ask toolbars or that worthless McAfee Security Scan.  Go slow and uncheck the optional stuff.
 
Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program.  There is an exploit out there now that can use it to get on your PC.  For Adobe Reader:  Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript.  OK Close program.  It's the same for Foxit reader except you uncheck Enable Javascript Actions. 
 
 
If you use Chrome/Firefox/IE then get the AdBlock Plus Add-on.  Go to adblockplus.org with each browser and get the add-on.  (It's actually a program for IE)
 
If Chrome/Firefox is slow loading make sure it only has the current Java add-on.  Then download and run Speedy Fox.
http://www.crystalidea.com/speedyfox.  Close Chrome/Firefox/Skpe. Hit Optimize.   You can run it any time that Chrome/Firefox seems slow starting..
 
Be warned:  If you use Limewire, utorrent or any of the other P2P programs you will probably be coming back to the Malware Removal forum.  If you must use P2P then submit any files you get to http://virustotal.combeforeyou open them.
 
Due to a recent rise in the number of Crytolocker infections I am now recommending you install:
 
CryptoPrevent
 
 
Last time I downloaded it you had to give them your IP address and they would send you the link to download it.  When it ran it asked if you were sure your PC was clean then it would try to allow everything on your PC to continue running.  The free version does not update on its own so you should check for updated versions once in a while.  If you have problems after installing CryptoPrevent you can just uninstall it.
 
If you have a router, log on to it today and change the default password!  If using a Wireless router you really should be using encryption on the link.  Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business.  See http://www.king5.com...0637284.htmlandhttp://www.seattlepi...ted-1344185.php for why encryption is important.  If you don't know how, visit the router maker's website.  They all have detailed step by step instructions or a wizard you can download.
 
Special note on Java.  Old Java versions should be removed after first clearing the Java Cache by following the instructions in:
Then remove the old versions by going to Control Panel, Programs and Features and Uninstall all Java programs which are not Java Version 7 update 25 or better.  These may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE, J2SE.  Get the latest version from Java.com.  They will usually attempt to foist some garbage like the Ask toolbar, Yahoo toolbar or McAfee Security Scan on you as part of the download.  Just uncheck the garbage before the download (or install) starts.  If you use a 64-bit browser and want the 64-bit version of Java you need to use it to visit java.com.
Due to multiple security problems with Java we are now recommending that it not be installed unless you absolutely know you need it.  IF that is the case then go to Control Panel, Java, Security and slide it up to the highest level.  OK.
 
 
My help is free but if you wish to show your appreciation, please donate to Kwiaht instead of me. It's an Orcas Island environmental organization that I volunteered with: http://www.kwiaht.org/donate.htm
(The name means something like "clean place" in one of the local native-American dialects)
 
Ron

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#22
baltimoredude1

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I will post everything tomorrow. I am heading to bed now. I will also make a donation too. 


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#23
baltimoredude1

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I am currently experiencing a minor problem. After uploading the driver for my graphics card and all, every time I wake up my computer from Sleep Mode, it takes a little while to show up the option to enter user name and password, at that time it also does not read the mouse. So I have to hit the enter button. Up on enter the main screen, the computer does not read the mouse. I have to remove the mouse from the USB port and reenter it. Then it starts reading the mouse. Why is that? Any idea. Thanks


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#24
RKinner

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There is a lot of chatter on the Internet about Win 10 Sleep problems:

 

This one might apply to you since you have version 11 of the Intel software:

 

https://www.reddit.c...have_a_problem/

 

You can also try going in to Device Manager and finding your mouse driver.  Right click on it and select Properties then Power Management.  Uncheck the box that says to Allow the COmputer to Turn Off this Device to save power.  

 

You can also experiment with sleep vs hibernate and see if you have the problem with both:

 

http://www.howtogeek...ate-in-windows/


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#25
baltimoredude1

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There is a lot of chatter on the Internet about Win 10 Sleep problems:

 

This one might apply to you since you have version 11 of the Intel software:

 

https://www.reddit.c...have_a_problem/

 

You can also try going in to Device Manager and finding your mouse driver.  Right click on it and select Properties then Power Management.  Uncheck the box that says to Allow the COmputer to Turn Off this Device to save power.  

 

You can also experiment with sleep vs hibernate and see if you have the problem with both:

 

http://www.howtogeek...ate-in-windows/

I already have the Turn off this Device to save power turned off. I always have to unplug and plug back in. It is not a big deal, but just annoying.

 

Also, I do not have hibernate button in Win 10. Is that a problem?


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#26
baltimoredude1

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Here is the DelFix log.

 

# DelFix v1.013 - Logfile created 23/07/2016 at 00:11:12
# Updated 17/04/2016 by Xplode
# Username : baltimoredude1 - ART-RAHMAN-HOME
# Operating System : Windows 10 Home  (64 bits)
 
~ Removing disinfection tools ...
 
Deleted : C:\FRST
Deleted : C:\AdwCleaner
Deleted : C:\Users\Art Rahman\Desktop\Addition.txt
Deleted : C:\Users\Art Rahman\Desktop\AdwCleaner.exe
Deleted : C:\Users\Art Rahman\Desktop\FRST.txt
Deleted : C:\Users\Art Rahman\Desktop\FRST64.exe
Deleted : C:\Users\Art Rahman\Desktop\JRT.exe
Deleted : C:\Users\Art Rahman\Desktop\JRT.txt
 
~ Creating registry backup ... OK
 
~ Cleaning system restore ...
 
Deleted : RP #36 [Windows Update | 07/13/2016 23:09:54]
Deleted : RP #37 [Scheduled Checkpoint | 07/22/2016 03:06:11]
Deleted : RP #38 [JRT Pre-Junkware Removal | 07/22/2016 21:28:09]
 
New restore point created !
 
########## - EOF - ##########

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#27
RKinner

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If you don’t see the Sleep option or the Hibernate option, it may be for one of the following reasons:
 
Your video card may not support the Sleep mode. Refer to the documentation for your video card. You can also update the driver.
If you don’t have administrative access on the computer, you may have to refer to the administrator to change the option.
The power-saving modes in Windows are turned on and off in your computer’s BIOS (basic input/output system). To turn on these modes, restart your computer and then enter the BIOS setup program. The key for accessing BIOS differs for each computer manufacturer. Instructions for accessing BIOS generally displays on the screen as the computer boots. For more information, see your computer’s documentation or check the website for your computer’s manufacturer.
If you don’t see the Hibernate option, the Hybrid Sleep option is mostly likely enabled. We will explain how to enable and disable the Hybrid Sleep mode later in this article.

 

 

You can try changing it so that Windows doesn't ask for a password when it recovers from sleep.

 

By default, Windows requires a password to access the computer when you wake it up from a power-saving state. You can use the Power Options dialog box to turn this off. The first heading in the list box is the name of the power plan chosen in the drop-down list above the list box. Click the plus sign to expand the heading and select Off from one or both of the drop-down lists under the heading.

Click OK to save your changes and then click the X button in the upper, right corner of the Control Panel window to close it.

You can also try a Search for Device Manager then hit Enter.  Find the Mice and Other Pointing Devices and click on the arrow in front of it.  Right click on the mouse and Uninstall.  Reboot.  Windows will find it and reinstall it and it may work better afterwards.


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#28
baltimoredude1

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I did uninstall and reinstall the mouse driver and it is working like before. You think when I uploaded the video driver that messed up the mouse driver. I will watch the computer performance of the next two days and will give you a feedback. Thank  you


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#29
RKinner

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No idea why updating the video would have an effect on the mouse but it appears it did.  Glad it's working again.


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