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Computer won't update

Malware Sluggish

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#1
its_chele

its_chele

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I haven't used this laptop for awhile I loned it to a friend while I was traveling and  when I turned it on and tried to update it hasn't been able to do any microsoft updates/window defender.  Also, my Norton had expired so thought maybe it was stopping it from updating so I uninstalled and used Norton Removal Tool.  I did a scan last week or so with Malwarebytes  Adw/Cleaner and it removed some things.    Still not updating and running rather slow.

 

 

Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 23-07-2016 02
Ran by MWG (administrator) on YVONNE-PC (23-07-2016 17:38:52)
Running from C:\Users\MWG\Desktop
Loaded Profiles: MWG (Available Profiles: Yvonne & Sandra Sue & MWG & Guest)
Platform: Windows 7 Home Premium Service Pack 1 (X64) Language: English (United States)
Internet Explorer Version 11 (Default browser: FF)
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo...very-scan-tool/

==================== Processes (Whitelisted) =================

(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)

(Affinegy, Inc.) C:\Program Files (x86)\Belkin\Router Setup and Monitor\BelkinService.exe
(Nero AG) C:\Program Files (x86)\Motorola Media Link\Lite\NServiceEntry.exe
() C:\Program Files (x86)\Motorola\MotoHelper\MotoHelperService.exe
(TOSHIBA Corporation) C:\Windows\System32\TODDSrv.exe
(TOSHIBA Corporation) C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
(Microsoft Corp.) C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
(Microsoft Corp.) C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVCM.EXE
() C:\Program Files (x86)\Motorola\MotoHelper\MotoHelperAgent.exe
(Intel Corporation) C:\Windows\System32\igfxtray.exe
(Intel Corporation) C:\Windows\System32\hkcmd.exe
(Intel Corporation) C:\Windows\System32\igfxpers.exe
(Conexant Systems, Inc.) C:\Program Files\CONEXANT\cAudioFilterAgent\cAudioFilterAgent64.exe
(Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
(TOSHIBA Corporation) C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe
(TOSHIBA Corporation) C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe
(TOSHIBA Corporation) C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe
(TOSHIBA Corporation) C:\Program Files\TOSHIBA\BulletinBoard\TosNcCore.exe
(TOSHIBA Corporation) C:\Program Files\TOSHIBA\ReelTime\TosReelTimeMonitor.exe
(Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
(Toshiba) C:\Program Files (x86)\TOSHIBA\Toshiba App Place\ToshibaAppPlace.exe
(Intel Corporation) C:\Windows\System32\igfxext.exe
(Intel Corporation) C:\Windows\System32\igfxsrvc.exe
(Affinegy, Inc.) C:\Program Files (x86)\Belkin\Router Setup and Monitor\BelkinRouterMonitor.exe
(Affinegy, Inc.) C:\Program Files (x86)\Belkin\Router Setup and Monitor\BelkinSetup.exe
(Microsoft Corporation) C:\Windows\System32\dllhost.exe
(Microsoft Corporation) C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe
(Microsoft Corporation) C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe
(TOSHIBA Corporation) C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe
(TOSHIBA Corporation) C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSENotify.exe
(Mozilla Corporation) C:\Program Files (x86)\Mozilla Firefox\firefox.exe
(Adobe Systems, Inc.) C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_22_0_0_209.exe
(Adobe Systems, Inc.) C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_22_0_0_209.exe


==================== Registry (Whitelisted) ===========================

(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)

HKLM\...\Run: [] => [X]
HKLM\...\Run: [cAudioFilterAgent] => C:\Program Files\Conexant\cAudioFilterAgent\cAudioFilterAgent64.exe [521272 2010-03-22] (Conexant Systems, Inc.)
HKLM\...\Run: [SmartAudio] => C:\Program Files\CONEXANT\SAII\SAIICpl.exe [307768 2009-11-19] ()
HKLM\...\Run: [SynTPEnh] => C:\Program Files\Synaptics\SynTP\SynTPEnh.exe [2052392 2010-03-10] (Synaptics Incorporated)
HKLM\...\Run: [TPwrMain] => C:\Program Files\TOSHIBA\Power Saver\TPwrMain.EXE [566184 2010-09-28] (TOSHIBA Corporation)
HKLM\...\Run: [SmoothView] => C:\Program Files\Toshiba\SmoothView\SmoothView.exe [508216 2009-07-28] (TOSHIBA Corporation)
HKLM\...\Run: [00TCrdMain] => C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe [915320 2010-05-10] (TOSHIBA Corporation)
HKLM\...\Run: [TosVolRegulator] => C:\Program Files\TOSHIBA\TosVolRegulator\TosVolRegulator.exe [24376 2009-11-11] (TOSHIBA Corporation)
HKLM\...\Run: [TosSENotify] => C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosWaitSrv.exe [709976 2010-02-05] (TOSHIBA Corporation)
HKLM\...\Run: [TosNC] => C:\Program Files\Toshiba\BulletinBoard\TosNcCore.exe [595816 2010-03-19] (TOSHIBA Corporation)
HKLM\...\Run: [TosReelTimeMonitor] => C:\Program Files\TOSHIBA\ReelTime\TosReelTimeMonitor.exe [35672 2010-03-03] (TOSHIBA Corporation)
HKLM-x32\...\Run: [ToshibaAppPlace] => C:\Program Files (x86)\Toshiba\Toshiba App Place\ToshibaAppPlace.exe [552960 2010-09-23] (Toshiba)
HKLM-x32\...\Run: [InstaLAN] => C:\Program Files (x86)\Belkin\Router Setup and Monitor\BelkinRouterMonitor.exe [1770400 2011-02-24] (Affinegy, Inc.)
Winlogon\Notify\igfxcui: C:\windows\system32\igfxdev.dll (Intel Corporation)
Startup: C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Best Buy pc app.lnk [2010-12-28]
ShortcutTarget: Best Buy pc app.lnk -> C:\ProgramData\Best Buy pc app\ClickOnceSetup.exe (No File)
Startup: C:\Users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Best Buy pc app.lnk [2010-12-28]
ShortcutTarget: Best Buy pc app.lnk -> C:\ProgramData\Best Buy pc app\ClickOnceSetup.exe (No File)
Startup: C:\Users\MWG\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\PalTalk.lnk [2016-07-01]
ShortcutTarget: PalTalk.lnk -> C:\Program Files (x86)\Paltalk Messenger\paltalk.exe (AVM Software Inc.)

==================== Internet (Whitelisted) ====================

(If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.)

Tcpip\Parameters: [DhcpNameServer] 192.168.2.1
Tcpip\..\Interfaces\{C1312CAC-2938-47EA-B713-1E6989FE294B}: [DhcpNameServer] 192.168.2.1

Internet Explorer:
==================
SearchScopes: HKLM -> DefaultScope {7543A88B-BF5F-4549-A07E-E2DC54848044} URL = hxxp://www.google.com/search?sourceid=ie7&q={searchTerms}&rls=com.microsoft:{language}:{referrer:source?}&ie={inputEncoding}&oe={outputEncoding}&rlz=1I7TSNF
SearchScopes: HKLM -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKLM -> {7543A88B-BF5F-4549-A07E-E2DC54848044} URL = hxxp://www.google.com/search?sourceid=ie7&q={searchTerms}&rls=com.microsoft:{language}:{referrer:source?}&ie={inputEncoding}&oe={outputEncoding}&rlz=1I7TSNF
SearchScopes: HKLM-x32 -> DefaultScope {D814DCA1-B254-42A2-A9A2-BEA05A16927C} URL = hxxp://www.google.com/search?sourceid=ie7&q={searchTerms}&rls=com.microsoft:{language}:{referrer:source?}&ie={inputEncoding}&oe={outputEncoding}&rlz=1I7TSNF
SearchScopes: HKLM-x32 -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKLM-x32 -> {D814DCA1-B254-42A2-A9A2-BEA05A16927C} URL = hxxp://www.google.com/search?sourceid=ie7&q={searchTerms}&rls=com.microsoft:{language}:{referrer:source?}&ie={inputEncoding}&oe={outputEncoding}&rlz=1I7TSNF
SearchScopes: HKU\S-1-5-21-3432716916-1219727339-2741707856-1004 -> DefaultScope {7543A88B-BF5F-4549-A07E-E2DC54848044} URL =
SearchScopes: HKU\S-1-5-21-3432716916-1219727339-2741707856-1004 -> {7543A88B-BF5F-4549-A07E-E2DC54848044} URL =
BHO: Windows Live ID Sign-in Helper -> {9030D464-4C02-4ABF-8ECC-5164760863C6} -> C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll [2010-09-21] (Microsoft Corp.)
BHO: Google Toolbar Helper -> {AA58ED58-01DD-4d91-8333-CF10577473F7} -> C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll [2016-06-29] (Google Inc.)
BHO-x32: Adobe PDF Link Helper -> {18DF081C-E8AD-4283-A596-FA578C2EBDC3} -> C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll [2010-06-19] (Adobe Systems Incorporated)
BHO-x32: Windows Live ID Sign-in Helper -> {9030D464-4C02-4ABF-8ECC-5164760863C6} -> C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll [2010-09-21] (Microsoft Corp.)
BHO-x32: Google Toolbar Helper -> {AA58ED58-01DD-4d91-8333-CF10577473F7} -> C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll [2016-06-29] (Google Inc.)
BHO-x32: Java™ Plug-In 2 SSV Helper -> {DBC80044-A445-435b-BC74-9C25C1C588A9} -> C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll [2010-10-15] (Sun Microsystems, Inc.)
BHO-x32: TOSHIBA Media Controller Plug-in -> {F3C88694-EFFA-4d78-B409-54B7B2535B14} -> C:\Program Files (x86)\TOSHIBA\TOSHIBA Media Controller Plug-in\TOSHIBAMediaControllerIE.dll [2010-03-03] (<TOSHIBA>)
Toolbar: HKLM - Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll [2016-06-29] (Google Inc.)
Toolbar: HKLM-x32 - Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll [2016-06-29] (Google Inc.)

FireFox:
========
FF ProfilePath: C:\Users\MWG\AppData\Roaming\Mozilla\Firefox\Profiles\7uxwle11.default
FF Plugin: @adobe.com/FlashPlayer -> C:\windows\system32\Macromed\Flash\NPSWF64_22_0_0_209.dll [2016-07-14] ()
FF Plugin: @microsoft.com/GENUINE -> disabled [No File]
FF Plugin: @Microsoft.com/NpCtrl,version=1.0 -> c:\Program Files\Microsoft Silverlight\5.1.30514.0\npctrl.dll [2014-05-13] ( Microsoft Corporation)
FF Plugin-x32: @adobe.com/FlashPlayer -> C:\windows\SysWOW64\Macromed\Flash\NPSWF32_22_0_0_209.dll [2016-07-14] ()
FF Plugin-x32: @messenger.yahoo.com/YahooMessengerStatePlugin;version=1.0.0.6 -> C:\Program Files (x86)\Yahoo!\Shared\npYState.dll [2010-06-01] (Yahoo! Inc.)
FF Plugin-x32: @microsoft.com/GENUINE -> disabled [No File]
FF Plugin-x32: @Microsoft.com/NpCtrl,version=1.0 -> c:\Program Files (x86)\Microsoft Silverlight\5.1.30514.0\npctrl.dll [2014-05-13] ( Microsoft Corporation)
FF Plugin-x32: @microsoft.com/WLPG,version=15.4.3502.0922 -> C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll [2010-09-23] (Microsoft Corporation)
FF Plugin-x32: @tools.google.com/Google Update;version=3 -> C:\Program Files (x86)\Google\Update\1.3.30.3\npGoogleUpdate3.dll [2016-06-20] (Google Inc.)
FF Plugin-x32: @tools.google.com/Google Update;version=9 -> C:\Program Files (x86)\Google\Update\1.3.30.3\npGoogleUpdate3.dll [2016-06-20] (Google Inc.)
FF Plugin HKU\S-1-5-21-3432716916-1219727339-2741707856-1004: @unity3d.com/UnityPlayer,version=1.0 -> C:\Users\MWG\AppData\LocalLow\Unity\WebPlayer\loader\npUnity3D32.dll [2016-05-24] (Unity Technologies ApS)
FF Extension: Self-Destructing Cookies - C:\Users\MWG\AppData\Roaming\Mozilla\Firefox\Profiles\7uxwle11.default\Extensions\[email protected] [2016-06-21]

Chrome:
=======
CHR Profile: C:\Users\MWG\AppData\Local\Google\Chrome\User Data\Default
CHR Extension: (Google Slides) - C:\Users\MWG\AppData\Local\Google\Chrome\User Data\Default\Extensions\aapocclcgogkmnckokdopfmhonfmgoek [2016-06-20]
CHR Extension: (Google Docs) - C:\Users\MWG\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake [2016-06-20]
CHR Extension: (Google Drive) - C:\Users\MWG\AppData\Local\Google\Chrome\User Data\Default\Extensions\apdfllckaahabafndbhieahigkjlhalf [2016-06-20]
CHR Extension: (Google Voice Search Hotword (Beta)) - C:\Users\MWG\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn [2016-06-20]
CHR Extension: (YouTube) - C:\Users\MWG\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo [2016-06-20]
CHR Extension: (Google Search) - C:\Users\MWG\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf [2016-06-20]
CHR Extension: (Google Sheets) - C:\Users\MWG\AppData\Local\Google\Chrome\User Data\Default\Extensions\felcaaldnbdncclmgdcncolpebgiejap [2016-06-20]
CHR Extension: (Norton Identity Safe) - C:\Users\MWG\AppData\Local\Google\Chrome\User Data\Default\Extensions\iikflkcanblccfahdhdonehdalibjnif [2016-06-20]
CHR Extension: (Chrome Web Store Payments) - C:\Users\MWG\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2016-06-20]
CHR Extension: (Gmail) - C:\Users\MWG\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia [2016-06-20]
CHR HKLM-x32\...\Chrome\Extension: [bejnhdlplbjhffionohbdnpcbobfejcc] - C:\Program Files (x86)\Norton Internet Security\Engine\20.5.0.28\Exts\Chrome.crx <not found>

==================== Services (Whitelisted) ========================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

R2 AffinegyService; C:\Program Files (x86)\Belkin\Router Setup and Monitor\BelkinService.exe [566688 2011-02-24] (Affinegy, Inc.)
R2 MotoHelper; C:\Program Files (x86)\Motorola\MotoHelper\MotoHelperService.exe [227184 2011-08-10] ()
R2 WinDefend; C:\Program Files\Windows Defender\mpsvc.dll [1011712 2013-05-27] (Microsoft Corporation)

===================== Drivers (Whitelisted) ==========================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

S3 ebdrv; C:\Windows\system32\DRIVERS\evbda.sys [3286016 2009-06-10] (Broadcom Corporation)

==================== NetSvcs (Whitelisted) ===================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)


==================== One Month Created files and folders ========

(If an entry is included in the fixlist, the file/folder will be moved.)

2016-07-23 17:38 - 2016-07-23 17:45 - 00013629 _____ C:\Users\MWG\Desktop\FRST.txt
2016-07-23 17:37 - 2016-07-23 17:38 - 00000000 ____D C:\FRST
2016-07-23 17:36 - 2016-07-23 17:36 - 02394112 _____ (Farbar) C:\Users\MWG\Desktop\FRST64.exe
2016-07-23 17:18 - 2016-07-23 17:18 - 00000000 __SHD C:\Users\MWG\AppData\LocalLow\EmieUserList
2016-07-23 17:18 - 2016-07-23 17:18 - 00000000 __SHD C:\Users\MWG\AppData\LocalLow\EmieBrowserModeList
2016-07-23 17:17 - 2016-07-23 17:17 - 00000000 __SHD C:\Users\MWG\AppData\Local\EmieUserList
2016-07-23 17:17 - 2016-07-23 17:17 - 00000000 __SHD C:\Users\MWG\AppData\Local\EmieSiteList
2016-07-23 17:17 - 2016-07-23 17:17 - 00000000 __SHD C:\Users\MWG\AppData\Local\EmieBrowserModeList
2016-07-23 17:11 - 2016-07-23 17:12 - 00894960 _____ C:\Users\MWG\Downloads\Norton_Removal_Tool.exe
2016-07-23 17:07 - 2016-07-23 17:07 - 00776920 _____ (Symantec Corporation) C:\Users\MWG\Downloads\SymNRT(1).exe
2016-07-23 17:04 - 2016-07-23 17:04 - 00776920 _____ (Symantec Corporation) C:\Users\MWG\Downloads\SymNRT.exe
2016-07-22 22:44 - 2016-07-22 22:44 - 00000000 ____D C:\Users\MWG\Documents\My Received Files
2016-07-10 10:07 - 2016-07-10 10:07 - 00000000 ____H C:\windows\system32\Drivers\Msft_User_WpdMtpDr_01_09_00.Wdf
2016-07-04 21:36 - 2016-07-04 21:36 - 00000000 ____D C:\Users\MWG\AppData\Local\CrashDumps
2016-07-01 23:29 - 2016-07-01 23:32 - 00000000 ____D C:\Users\MWG\AppData\Roaming\Paltalk
2016-07-01 23:29 - 2016-07-01 23:29 - 00001992 _____ C:\Users\MWG\Desktop\Paltalk Messenger.lnk
2016-07-01 23:29 - 2016-07-01 23:29 - 00001222 _____ C:\Users\MWG\Desktop\Upgrade to Paltalk Extreme.lnk
2016-07-01 23:29 - 2016-07-01 23:29 - 00000000 ____D C:\Users\MWG\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Paltalk Messenger
2016-07-01 23:29 - 2016-07-01 23:29 - 00000000 ____D C:\Program Files (x86)\Paltalk Messenger
2016-07-01 23:26 - 2016-07-01 23:26 - 01222600 _____ (AVM Software Inc.) C:\Users\MWG\Downloads\pal_install_u45902064_a729_r109817_p173.exe
2016-07-01 23:18 - 2016-07-02 00:24 - 00000000 ____D C:\AdwCleaner
2016-07-01 23:17 - 2016-07-01 23:17 - 03712064 _____ C:\Users\MWG\Downloads\adwcleaner.exe
2016-06-29 21:45 - 2016-07-23 16:34 - 00000000 ____D C:\windows\System32\Tasks\Remediation
2016-06-29 21:45 - 2016-06-29 21:45 - 00000000 ____D C:\Program Files\Common Files\AV

==================== One Month Modified files and folders ========

(If an entry is included in the fixlist, the file/folder will be moved.)

2016-07-23 17:44 - 2010-10-15 13:41 - 00000898 _____ C:\windows\Tasks\GoogleUpdateTaskMachineUA.job
2016-07-23 17:41 - 2012-04-21 07:59 - 00000830 _____ C:\windows\Tasks\Adobe Flash Player Updater.job
2016-07-23 17:29 - 2009-07-14 00:45 - 00015792 ____H C:\windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
2016-07-23 17:29 - 2009-07-14 00:45 - 00015792 ____H C:\windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
2016-07-23 17:18 - 2016-06-20 21:47 - 00000000 __SHD C:\Users\MWG\AppData\LocalLow\EmieSiteList
2016-07-23 17:16 - 2010-12-28 13:36 - 00000000 ____D C:\ProgramData\Norton
2016-07-23 17:16 - 2010-10-15 13:41 - 00000894 _____ C:\windows\Tasks\GoogleUpdateTaskMachineCore.job
2016-07-23 17:16 - 2009-07-14 01:08 - 00000006 ____H C:\windows\Tasks\SA.DAT
2016-07-22 23:26 - 2009-07-13 23:20 - 00000000 ____D C:\windows\system32\NDF
2016-07-14 22:44 - 2012-04-21 07:59 - 00796352 _____ (Adobe Systems Incorporated) C:\windows\SysWOW64\FlashPlayerApp.exe
2016-07-14 22:44 - 2012-04-21 07:59 - 00003768 _____ C:\windows\System32\Tasks\Adobe Flash Player Updater
2016-07-14 22:44 - 2011-06-04 02:11 - 00142528 _____ (Adobe Systems Incorporated) C:\windows\SysWOW64\FlashPlayerCPLApp.cpl
2016-07-14 21:46 - 2011-08-14 22:25 - 00000000 ____D C:\windows\system32\Macromed
2016-07-14 21:46 - 2010-10-15 13:40 - 00000000 ____D C:\windows\SysWOW64\Macromed
2016-07-02 00:55 - 2016-06-21 21:58 - 00192216 _____ (Malwarebytes) C:\windows\system32\Drivers\MBAMSwissArmy.sys
2016-07-02 00:12 - 2013-07-30 16:31 - 00000000 ____D C:\Users\Guest\AppData\Roaming\Yahoo!
2016-07-02 00:12 - 2012-04-20 13:28 - 00000000 ____D C:\Users\Guest\AppData\LocalLow\Yahoo!
2016-07-02 00:12 - 2011-06-04 01:35 - 00000000 ____D C:\Users\Yvonne\AppData\Roaming\Yahoo!
2016-07-02 00:12 - 2011-06-04 01:35 - 00000000 ____D C:\Users\Yvonne\AppData\LocalLow\Yahoo!
2016-07-02 00:12 - 2011-06-04 01:34 - 00000000 ____D C:\Program Files (x86)\Yahoo!
2016-06-28 20:25 - 2016-06-20 21:13 - 00000000 ____D C:\Users\MWG\AppData\Local\Deployment
2016-06-26 23:32 - 2009-07-14 01:13 - 00782510 _____ C:\windows\system32\PerfStringBackup.INI
2016-06-26 23:32 - 2009-07-13 23:20 - 00000000 ____D C:\windows\inf

Files to move or delete:
====================
C:\Users\Yvonne\flashplayer11_b2_install_win_ax32_080811.exe


Some files in TEMP:
====================
C:\Users\MWG\AppData\Local\Temp\{A815631B-F05A-420E-914B-F8D932E168F2}-51.0.2704.103_chrome_installer.exe
C:\Users\Yvonne\AppData\Local\Temp\4F79.exe
C:\Users\Yvonne\AppData\Local\Temp\setup.exe


==================== Bamital & volsnap =================

(There is no automatic fix for files that do not pass verification.)

C:\windows\system32\winlogon.exe => File is digitally signed
C:\windows\system32\wininit.exe => File is digitally signed
C:\windows\SysWOW64\wininit.exe => File is digitally signed
C:\windows\explorer.exe => File is digitally signed
C:\windows\SysWOW64\explorer.exe => File is digitally signed
C:\windows\system32\svchost.exe => File is digitally signed
C:\windows\SysWOW64\svchost.exe => File is digitally signed
C:\windows\system32\services.exe => File is digitally signed
C:\windows\system32\User32.dll => File is digitally signed
C:\windows\SysWOW64\User32.dll => File is digitally signed
C:\windows\system32\userinit.exe => File is digitally signed
C:\windows\SysWOW64\userinit.exe => File is digitally signed
C:\windows\system32\rpcss.dll => File is digitally signed
C:\windows\system32\dnsapi.dll => File is digitally signed
C:\windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\windows\system32\Drivers\volsnap.sys => File is digitally signed


LastRegBack: 2013-08-10 13:45

==================== End of FRST.txt ============================

 

Additional scan result of Farbar Recovery Scan Tool (x64) Version: 23-07-2016 02
Ran by MWG (2016-07-23 18:00:01)
Running from C:\Users\MWG\Desktop
Windows 7 Home Premium Service Pack 1 (X64) (2011-04-27 08:53:58)
Boot Mode: Normal
==========================================================


==================== Accounts: =============================

Administrator (S-1-5-21-3432716916-1219727339-2741707856-500 - Administrator - Disabled)
Guest (S-1-5-21-3432716916-1219727339-2741707856-501 - Limited - Enabled) => C:\Users\Guest
HomeGroupUser$ (S-1-5-21-3432716916-1219727339-2741707856-1002 - Limited - Enabled)
MWG (S-1-5-21-3432716916-1219727339-2741707856-1004 - Administrator - Enabled) => C:\Users\MWG
Sandra Sue (S-1-5-21-3432716916-1219727339-2741707856-1003 - Limited - Enabled) => C:\Users\Sandra Sue
Yvonne (S-1-5-21-3432716916-1219727339-2741707856-1000 - Administrator - Enabled) => C:\Users\Yvonne

==================== Security Center ========================

(If an entry is included in the fixlist, it will be removed.)

AS: Windows Defender (Enabled - Out of date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

==================== Installed Programs ======================

(Only the adware programs with "Hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.)

Adobe Flash Player 22 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 22.0.0.210 - Adobe Systems Incorporated)
Adobe Flash Player 22 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 22.0.0.209 - Adobe Systems Incorporated)
Adobe Reader 9.3.4 (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-A93000000001}) (Version: 9.3.4 - Adobe Systems Incorporated)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (HKLM-x32\...\{3108C217-BE83-42E4-AE9E-A56A2A92E549}) (Version: 1.0.0.27 - Atheros Communications Inc.)
Atheros Driver Installation Program (HKLM-x32\...\{C3A32068-8AB1-4327-BB16-BED9C6219DC7}) (Version: 5.2 - Atheros)
Belkin Setup and Router Monitor (HKLM-x32\...\Belkin Setup and Router Monitor_is1) (Version:  - )
Best Buy pc app (Version: 3.0.0.0 - Best Buy) Hidden
Conexant HD Audio (HKLM\...\CNXT_AUDIO_HDA) (Version: 4.119.0.61 - Conexant)
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 51.0.2704.103 - Google Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.7619.1252 - Google Inc.)
Google Toolbar for Internet Explorer (x32 Version: 1.0.0 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.30.3 - Google Inc.) Hidden
Intel® Graphics Media Accelerator Driver (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2086 - Intel Corporation)
Intel® Matrix Storage Manager (HKLM\...\{9068B2BE-D93A-4C0A-861C-5E35E2C0E09E}) (Version:  - Intel Corporation)
Java™ 6 Update 17 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83216017FF}) (Version: 6.0.170 - Sun Microsystems, Inc.)
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
[email protected] 1.0 (HKLM-x32\...\{0D795777-9D60-4692-8386-F2B3F2B5E5BF}) (Version: 1.0 - Corel)
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
Mesh Runtime (x32 Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable - KB2467175 (HKLM-x32\...\{a0fe116e-9a8a-466f-aee0-625cb7c207e3}) (Version: 8.0.51011 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
MotoHelper 2.0.53 Driver 5.2.0 (HKLM-x32\...\MotoHelper) (Version: 2.0.53 - Motorola)
MotoHelper MergeModules (x32 Version: 1.2.0 - Motorola) Hidden
MOTOROLA MEDIA LINK (HKLM-x32\...\{378397D6-FD32-4092-A854-6A75CB7EDA46}) (Version: 1.5.2091.0 - Motorola)
Motorola Mobile Drivers Installation 5.2.0 (Version: 5.2.0 - Motorola Inc.) Hidden
Mozilla Firefox 47.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 47.0 (x86 en-US)) (Version: 47.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 47.0 - Mozilla)
MP3 Rocket (HKLM-x32\...\MP3 Rocket) (Version:  - )
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Paltalk Messenger  11.7 (HKLM-x32\...\Paltalk Messenger) (Version: 11.7.646.17836 - AVM Software Inc.)
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30111 - Realtek Semiconductor Corp.)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.0.8.1 - Synaptics Incorporated)
Toshiba App Place (HKLM-x32\...\{ED3CBA78-488F-4E8C-B33F-8E3BF4DDB4D2}) (Version: 1.0.6.3 - Toshiba)
TOSHIBA Application Installer (HKLM-x32\...\{970472D0-F5F9-4158-A6E3-1AE49EFEF2D3}) (Version: 9.0.1.1 - TOSHIBA)
TOSHIBA Assist (HKLM-x32\...\{1B87C40B-A60B-4EF3-9A68-706CF4B69978}) (Version: 3.00.11 - TOSHIBA CORPORATION)
Toshiba Book Place (HKLM-x32\...\{39187A4B-7538-4BE7-8BAD-9E83303793AA}) (Version: 2.0.5271 - K-NFB Reading Technology, Inc.)
TOSHIBA Bulletin Board (HKLM-x32\...\InstallShield_{C14518AF-1A0F-4D39-8011-69BAA01CD380}) (Version: 1.6.07.64 - TOSHIBA Corporation)
TOSHIBA Disc Creator (HKLM\...\{5DA0E02F-970B-424B-BF41-513A5018E4C0}) (Version: 2.1.0.2 for x64 - TOSHIBA Corporation)
TOSHIBA Hardware Setup (HKLM-x32\...\{8E9CEA3B-EBD1-439C-A01D-830CB39613C6}) (Version: 2.00.06 - TOSHIBA Corporation)
TOSHIBA HDD/SSD Alert (HKLM-x32\...\InstallShield_{D4322448-B6AF-4316-B859-D8A0E84DCB38}) (Version: 3.1.64.6 - TOSHIBA Corporation)
TOSHIBA Media Controller (HKLM-x32\...\{983CD6FE-8320-4B80-A8F6-0D0366E0AA22}) (Version: 1.0.80.3.64 - TOSHIBA CORPORATION)
TOSHIBA Media Controller Plug-in (HKLM-x32\...\{F26FDF57-483E-42C8-A9C9-EEE1EDB256E0}) (Version: 1.0.4.9 - TOSHIBA CORPORATION)
TOSHIBA Quality Application (HKLM-x32\...\{E69992ED-A7F6-406C-9280-1C156417BC49}) (Version: 1.0.3 - TOSHIBA)
TOSHIBA Recovery Media Creator (HKLM\...\{B65BBB06-1F8E-48F5-8A54-B024A9E15FDF}) (Version: 2.1.0.4 for x64 - TOSHIBA Corporation)
TOSHIBA ReelTime (HKLM-x32\...\InstallShield_{A0E99122-25C1-4CA4-9063-499A2A814EB6}) (Version: 1.6.06.64 - TOSHIBA Corporation)
TOSHIBA Service Station (HKLM-x32\...\{AC6569FA-6919-442A-8552-073BE69E247A}) (Version: 2.2.9 - TOSHIBA)
TOSHIBA Supervisor Password (HKLM-x32\...\{073B89C3-BA88-41B5-965F-B35A88EAE838}) (Version: 2.00.03 - TOSHIBA Corporation)
TOSHIBA Value Added Package (HKLM-x32\...\InstallShield_{066CFFF8-12BF-4390-A673-75F95EFF188E}) (Version: 1.3.19.64 - TOSHIBA Corporation)
ToshibaRegistration (HKLM-x32\...\{5AF550B4-BB67-4E7E-82F1-2C4300279050}) (Version: 1.0.4 - Toshiba)
Unity Web Player (HKU\S-1-5-21-3432716916-1219727339-2741707856-1004\...\UnityWebPlayer) (Version: 5.2.5f1 - Unity Technologies ApS)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3502.0922 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Yahoo! Messenger (HKLM-x32\...\Yahoo! Messenger) (Version:  - Yahoo! Inc.)
Yahoo! Software Update (HKLM-x32\...\Yahoo! Software Update) (Version:  - )

==================== Custom CLSID (Whitelisted): ==========================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)


==================== Scheduled Tasks (Whitelisted) =============

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

Task: {038E4B8A-B55A-4760-9B4E-796249AE0781} - System32\Tasks\Adobe Flash Player Updater => C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2016-07-14] (Adobe Systems Incorporated)
Task: {1A9EF062-2483-4C12-A73A-0EAE2670A11F} - System32\Tasks\MotoHelper Routing => C:\Program Files (x86)\Motorola\MotoHelper\MotoHelperUpdate.exe [2011-08-08] ()
Task: {7558A3EF-A712-4F4B-ABF3-35E46EF22C8F} - System32\Tasks\MotoHelper Initial Update => C:\Program Files (x86)\Motorola\MotoHelper\MotoHelperUpdate.exe [2011-08-08] ()
Task: {7FCD5747-58F2-4395-B6F5-BAC6830F9AE3} - System32\Tasks\Norton Internet Security\Norton Error Analyzer => C:\Program Files (x86)\Norton Internet Security\Engine\20.5.0.28\SymErr.exe
Task: {864F6376-14FC-47B2-91C1-58B00409497B} - System32\Tasks\MotoHelper Update => C:\Program Files (x86)\Motorola\MotoHelper\MotoHelperUpdate.exe [2011-08-08] ()
Task: {C005D3A0-ABEE-44D2-8D69-C9D9EE5618A8} - System32\Tasks\GoogleUpdateTaskMachineCore => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2016-06-20] (Google Inc.)
Task: {D3F145A7-D242-406B-99A1-E9B96BFDA1CF} - System32\Tasks\MotoHelper MUM => C:\Program Files (x86)\Motorola\MotoHelper\MotoHelperUpdate.exe [2011-08-08] ()
Task: {D915A784-DDD7-422C-8C2C-0C0AAC59421D} - System32\Tasks\GoogleUpdateTaskMachineUA => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2016-06-20] (Google Inc.)
Task: {DB96A64B-1AC4-4338-B6F3-D0F599202F52} - System32\Tasks\Norton Internet Security\Norton Error Processor => C:\Program Files (x86)\Norton Internet Security\Engine\20.5.0.28\SymErr.exe

(If an entry is included in the fixlist, the task (.job) file will be moved. The file which is running by the task will not be moved.)

Task: C:\windows\Tasks\Adobe Flash Player Updater.job => C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
Task: C:\windows\Tasks\GoogleUpdateTaskMachineCore.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
Task: C:\windows\Tasks\GoogleUpdateTaskMachineUA.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe

==================== Shortcuts =============================

(The entries could be listed to be restored or removed.)

==================== Loaded Modules (Whitelisted) ==============

2011-08-10 15:35 - 2011-08-10 15:35 - 00227184 _____ () C:\Program Files (x86)\Motorola\MotoHelper\MotoHelperService.exe
2011-08-08 18:11 - 2011-08-08 18:11 - 00681840 _____ () C:\Program Files (x86)\Motorola\MotoHelper\MotoHelperAgent.exe
2010-04-07 20:07 - 2010-04-07 20:07 - 09468728 _____ () C:\Program Files\TOSHIBA\FlashCards\BlackPng.dll
2009-11-03 17:26 - 2009-11-03 17:26 - 00053560 _____ () C:\Program Files\TOSHIBA\FlashCards\Hotkey\FnZ.dll
2010-03-03 18:15 - 2010-03-03 18:15 - 00019256 _____ () C:\Program Files\TOSHIBA\FlashCards\Hotkey\FnF10.dll
2010-03-03 18:15 - 2010-03-03 18:15 - 00019256 _____ () C:\Program Files\TOSHIBA\FlashCards\Hotkey\FnF11.dll
2010-10-15 13:32 - 2009-06-22 18:40 - 00022328 _____ () C:\Program Files\TOSHIBA\Toshiba Assist\NotifyX.dll
2009-03-12 23:08 - 2009-03-12 23:08 - 00048640 _____ () C:\Program Files (x86)\Toshiba\PCDiag\NotifyPCD.dll
2009-07-25 21:38 - 2009-07-25 21:38 - 00017800 _____ () C:\Program Files\TOSHIBA\TOSHIBA Disc Creator\NotifyTDC.dll
2010-02-05 20:44 - 2010-02-05 20:44 - 00079192 _____ () C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosIPCWraper.dll
2011-06-04 00:47 - 2011-02-24 21:08 - 00022944 _____ () C:\Program Files (x86)\Belkin\Router Setup and Monitor\BelkinServicePS.dll
2011-07-07 16:10 - 2011-07-07 16:10 - 00128336 _____ () C:\Program Files (x86)\Motorola Media Link\Lite\liveupdatetactics.dll
2011-07-07 16:10 - 2011-07-07 16:10 - 00023872 _____ () C:\Program Files (x86)\Motorola Media Link\Lite\DbAccess.dll
2011-07-07 16:12 - 2011-07-07 16:12 - 00465632 _____ () C:\Program Files (x86)\Motorola Media Link\Lite\sqlite3.dll
2011-07-07 16:11 - 2011-07-07 16:11 - 00045368 _____ () C:\Program Files (x86)\Motorola Media Link\Lite\NAdvLog.dll
2011-07-07 16:11 - 2011-07-07 16:11 - 00034128 _____ () C:\Program Files (x86)\Motorola Media Link\Lite\NFileCacheDBAccess.dll
2011-06-04 00:47 - 2011-02-15 13:15 - 00325632 _____ () C:\Program Files (x86)\Belkin\Router Setup and Monitor\QtXml4.dll
2011-06-04 00:47 - 2011-02-15 13:15 - 01954304 _____ () C:\Program Files (x86)\Belkin\Router Setup and Monitor\QtCore4.dll
2011-06-04 00:47 - 2011-02-15 13:16 - 07187456 _____ () C:\Program Files (x86)\Belkin\Router Setup and Monitor\QtGui4.dll
2011-06-04 00:47 - 2011-02-15 13:15 - 00847360 _____ () C:\Program Files (x86)\Belkin\Router Setup and Monitor\QtNetwork4.dll
2011-06-04 00:47 - 2011-02-15 12:25 - 00119808 _____ () C:\Program Files (x86)\Belkin\Router Setup and Monitor\imageformats\qjpeg4.dll
2011-06-04 00:47 - 2011-02-24 20:39 - 00658432 _____ () C:\Program Files (x86)\Belkin\Router Setup and Monitor\gateways\GenericBelkinGatewayLOC.dll
2016-07-14 22:44 - 2016-07-14 22:44 - 19483328 _____ () C:\windows\SysWOW64\Macromed\Flash\NPSWF32_22_0_0_209.dll

==================== Alternate Data Streams (Whitelisted) =========

(If an entry is included in the fixlist, only the ADS will be removed.)


==================== Safe Mode (Whitelisted) ===================

(If an entry is included in the fixlist, it will be removed from the registry. The "AlternateShell" will be restored.)


==================== Association (Whitelisted) ===============

(If an entry is included in the fixlist, the registry item will be restored to default or removed.)


==================== Internet Explorer trusted/restricted ===============

(If an entry is included in the fixlist, it will be removed from the registry.)


==================== Hosts content: ===============================

(If needed Hosts: directive could be included in the fixlist to reset Hosts.)

2009-07-13 22:34 - 2009-06-10 17:00 - 00000824 ____N C:\windows\system32\Drivers\etc\hosts


==================== Other Areas ============================

(Currently there is no automatic fix for this section.)

HKU\S-1-5-21-3432716916-1219727339-2741707856-1004\Control Panel\Desktop\\Wallpaper -> C:\Users\MWG\AppData\Roaming\Microsoft\Windows\Themes\TranscodedWallpaper.jpg
DNS Servers: 192.168.2.1
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System => (ConsentPromptBehaviorAdmin: 5) (ConsentPromptBehaviorUser: 3) (EnableLUA: 1)
Windows Firewall is enabled.

==================== MSCONFIG/TASK MANAGER disabled items ==

(Currently there is no automatic fix for this section.)


==================== FirewallRules (Whitelisted) ===============

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

FirewallRules: [{7FCA74BA-F136-4E24-8B65-1DAE2C5A40EE}] => (Allow) C:\Program Files (x86)\Windows Live\Contacts\wlcomm.exe
FirewallRules: [{EB20C4E5-739F-4FEF-9849-D5923D807933}] => (Allow) LPort=2869
FirewallRules: [{A17F1F14-DA92-474F-8B09-17ADE5CE7063}] => (Allow) LPort=1900
FirewallRules: [{67E9151E-F6F6-42A5-9CE2-3343EF13571B}] => (Allow) C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe
FirewallRules: [{24FBD22E-FDFB-41E8-81F9-A221F15C95D6}] => (Allow) C:\Program Files (x86)\Windows Live\Mesh\MOE.exe
FirewallRules: [{CD72228C-F03E-42DE-9EAF-CDA168AB6CE0}] => (Allow) C:\Program Files (x86)\Belkin\Router Setup and Monitor\BelkinSetup.exe
FirewallRules: [{762A0E22-3559-40A3-A729-7133688BA1C8}] => (Allow) C:\Program Files (x86)\Belkin\Router Setup and Monitor\BelkinSetup.exe
FirewallRules: [{9B6526C6-F259-4D42-BEC6-AAC888175C89}] => (Allow) C:\Program Files (x86)\Belkin\Router Setup and Monitor\BelkinSetup.exe
FirewallRules: [{3DAA96BC-4128-493A-A769-8D78F6A90128}] => (Allow) C:\Program Files (x86)\Belkin\Router Setup and Monitor\BelkinSetup.exe
FirewallRules: [{F8CC4B92-A780-4042-B97F-21343F09CF79}] => (Allow) C:\Program Files (x86)\Belkin\Router Setup and Monitor\BelkinSetup.exe
FirewallRules: [{A0D03C2D-CCC5-4403-B15D-A651506CCDB2}] => (Allow) C:\Program Files (x86)\Yahoo!\Messenger\YahooMessenger.exe
FirewallRules: [{33750F64-5E74-4FF8-9386-C319835C59AD}] => (Allow) C:\Program Files (x86)\Yahoo!\Messenger\YahooMessenger.exe
FirewallRules: [{5BE129EC-5CED-4D1C-B225-6CFF9D327298}] => (Allow) C:\Program Files (x86)\Mozilla Firefox\firefox.exe
FirewallRules: [{48CA58B9-1F68-4014-BD57-F18C94164C9D}] => (Allow) C:\Program Files (x86)\Mozilla Firefox\firefox.exe
FirewallRules: [{91EE6115-72EA-4E52-A49E-84D65C4AC257}] => (Allow) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
FirewallRules: [TCP Query User{DE025C88-985E-4A93-8914-4D9122E1743F}C:\program files (x86)\paltalk messenger\paltalk.exe] => (Allow) C:\program files (x86)\paltalk messenger\paltalk.exe
FirewallRules: [UDP Query User{604F6F94-A468-4CCB-8BF6-3CD09C2B5989}C:\program files (x86)\paltalk messenger\paltalk.exe] => (Allow) C:\program files (x86)\paltalk messenger\paltalk.exe
FirewallRules: [{285BACFA-0CCF-4CD4-A1D8-92834E4CB254}] => (Allow) C:\Users\MWG\AppData\Local\Temp\7zS389D.tmp\SymNRT.exe
FirewallRules: [{B3E30077-1939-4CBD-9C1B-C5807AA7B28E}] => (Allow) C:\Users\MWG\AppData\Local\Temp\7zS389D.tmp\SymNRT.exe

==================== Restore Points =========================

22-01-2015 20:43:19 Windows Update
23-01-2015 22:58:12 Windows Update
24-01-2015 14:43:38 Windows Update
25-01-2015 20:21:33 Windows Update
25-01-2015 23:03:18 Windows Update
26-01-2015 22:54:48 Windows Update
20-06-2016 21:37:30 Windows Update

==================== Faulty Device Manager Devices =============


==================== Event log errors: =========================

Application errors:
==================
Error: (07/23/2016 05:17:43 PM) (Source: Toshiba App Place) (EventID: 0) (User: )
Description: System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a receive.
Error Data:
    (no response)
Stack Trace:
   at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
   at SnappCloud.ActivationReminder.AraClient.GetResponseCallback[T](IAsyncResult result)

Error: (07/23/2016 04:08:52 PM) (Source: Toshiba App Place) (EventID: 0) (User: )
Description: System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a receive.
Error Data:
    (no response)
Stack Trace:
   at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
   at SnappCloud.ActivationReminder.AraClient.GetResponseCallback[T](IAsyncResult result)

Error: (07/22/2016 08:01:06 PM) (Source: Toshiba App Place) (EventID: 0) (User: )
Description: System.Runtime.Serialization.SerializationException: There was an error deserializing the object of type SnappCloud.ActivationReminder.Models.InitClientResponse. Encountered unexpected character '<'.
Stack Trace:
   at System.Runtime.Serialization.XmlObjectSerializer.ReadObjectHandleExceptions(XmlReaderDelegator reader, Boolean verifyObjectName)
   at System.Runtime.Serialization.Json.DataContractJsonSerializer.ReadObject(XmlDictionaryReader reader)
   at System.Runtime.Serialization.Json.DataContractJsonSerializer.ReadObject(Stream stream)
   at SnappCloud.ActivationReminder.AraClient.DeserializeJson[T](String json)
   at SnappCloud.ActivationReminder.AraClient.GetResponseCallback[T](IAsyncResult result)

Error: (07/21/2016 09:15:58 PM) (Source: Toshiba App Place) (EventID: 0) (User: )
Description: System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a receive.
Error Data:
    (no response)
Stack Trace:
   at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
   at SnappCloud.ActivationReminder.AraClient.GetResponseCallback[T](IAsyncResult result)

Error: (07/20/2016 10:10:25 PM) (Source: Toshiba App Place) (EventID: 0) (User: )
Description: System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a receive.
Error Data:
    (no response)
Stack Trace:
   at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
   at SnappCloud.ActivationReminder.AraClient.GetResponseCallback[T](IAsyncResult result)

Error: (07/18/2016 10:32:24 PM) (Source: Toshiba App Place) (EventID: 0) (User: )
Description: System.Runtime.Serialization.SerializationException: There was an error deserializing the object of type SnappCloud.ActivationReminder.Models.InitClientResponse. Encountered unexpected character '<'.
Stack Trace:
   at System.Runtime.Serialization.XmlObjectSerializer.ReadObjectHandleExceptions(XmlReaderDelegator reader, Boolean verifyObjectName)
   at System.Runtime.Serialization.Json.DataContractJsonSerializer.ReadObject(XmlDictionaryReader reader)
   at System.Runtime.Serialization.Json.DataContractJsonSerializer.ReadObject(Stream stream)
   at SnappCloud.ActivationReminder.AraClient.DeserializeJson[T](String json)
   at SnappCloud.ActivationReminder.AraClient.GetResponseCallback[T](IAsyncResult result)

Error: (07/16/2016 11:05:49 PM) (Source: Toshiba App Place) (EventID: 0) (User: )
Description: System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a receive.
Error Data:
    (no response)
Stack Trace:
   at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
   at SnappCloud.ActivationReminder.AraClient.GetResponseCallback[T](IAsyncResult result)

Error: (07/15/2016 09:22:29 PM) (Source: Toshiba App Place) (EventID: 0) (User: )
Description: System.Runtime.Serialization.SerializationException: There was an error deserializing the object of type SnappCloud.ActivationReminder.Models.InitClientResponse. Encountered unexpected character '<'.
Stack Trace:
   at System.Runtime.Serialization.XmlObjectSerializer.ReadObjectHandleExceptions(XmlReaderDelegator reader, Boolean verifyObjectName)
   at System.Runtime.Serialization.Json.DataContractJsonSerializer.ReadObject(XmlDictionaryReader reader)
   at System.Runtime.Serialization.Json.DataContractJsonSerializer.ReadObject(Stream stream)
   at SnappCloud.ActivationReminder.AraClient.DeserializeJson[T](String json)
   at SnappCloud.ActivationReminder.AraClient.GetResponseCallback[T](IAsyncResult result)

Error: (07/14/2016 09:24:28 PM) (Source: Toshiba App Place) (EventID: 0) (User: )
Description: System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a receive.
Error Data:
    (no response)
Stack Trace:
   at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
   at SnappCloud.ActivationReminder.AraClient.GetResponseCallback[T](IAsyncResult result)

Error: (07/10/2016 10:07:32 AM) (Source: Toshiba App Place) (EventID: 0) (User: )
Description: System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a receive.
Error Data:
    (no response)
Stack Trace:
   at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
   at SnappCloud.ActivationReminder.AraClient.GetResponseCallback[T](IAsyncResult result)


System errors:
=============
Error: (07/23/2016 04:07:44 PM) (Source: Service Control Manager) (EventID: 7026) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
ccSet_NIS

Error: (07/23/2016 04:07:40 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The Norton Internet Security service failed to start due to the following error:
%%2 = The system cannot find the file specified.


Error: (07/22/2016 08:00:42 PM) (Source: Service Control Manager) (EventID: 7026) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
ccSet_NIS

Error: (07/22/2016 08:00:37 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The Norton Internet Security service failed to start due to the following error:
%%2 = The system cannot find the file specified.


Error: (07/21/2016 09:12:23 PM) (Source: Service Control Manager) (EventID: 7026) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
ccSet_NIS

Error: (07/21/2016 09:12:19 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The Norton Internet Security service failed to start due to the following error:
%%2 = The system cannot find the file specified.


Error: (07/20/2016 10:06:10 PM) (Source: Service Control Manager) (EventID: 7026) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
ccSet_NIS

Error: (07/20/2016 10:06:06 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The Norton Internet Security service failed to start due to the following error:
%%2 = The system cannot find the file specified.


Error: (07/18/2016 10:31:59 PM) (Source: Service Control Manager) (EventID: 7026) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
ccSet_NIS

Error: (07/18/2016 10:31:55 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The Norton Internet Security service failed to start due to the following error:
%%2 = The system cannot find the file specified.



==================== Memory info ===========================

Processor: Intel® Celeron® CPU 925 @ 2.30GHz
Percentage of memory in use: 97%
Total physical RAM: 2939.98 MB
Available physical RAM: 79.92 MB
Total Virtual: 5878.14 MB
Available Virtual: 2973.6 MB

==================== Drives ================================

Drive c: (TI106034W0C) (Fixed) (Total:221.24 GB) (Free:174.66 GB) NTFS ==>[system with boot components (obtained from drive)]

==================== MBR & Partition Table ==================

========================================================
Disk: 0 (MBR Code: Windows 7 or Vista) (Size: 232.9 GB) (Disk ID: 5FBA0294)
Partition 1: (Active) - (Size=1.5 GB) - (Type=27)
Partition 2: (Not Active) - (Size=221.2 GB) - (Type=07 NTFS)
Partition 3: (Not Active) - (Size=10.2 GB) - (Type=17)

==================== End of Addition.txt ============================


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#2
RKinner

RKinner

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Uninstall:

Toshiba App Place (causing errors)

Java™ 6 Update 17  (Out of date)

 

Norton did not completely uninstall (normal for that sorry program)

 

Download and Save the Norton Removal Tool

ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

 

Right click on it and Run As Administrator.

 

 
Right click on (My) Computer and select Manage (Continue) Then click on the arrow in front of Event Viewer. Next Click on the arrow in front of Windows Logs Right click on System and Clear Log, Clear. Repeat for Application.
 
Reboot. 
 
Start, All Programs, Accessories then right click on Command Prompt and Run as Administrator.  Then type (with an Enter after each line).
sfc  /scannow
 
(This will check your critical system files. Does this finish without complaint?  IF it says it couldn't fix everything then:
 
Copy the next two lines:
 
findstr  /c:"[SR]"  \windows\logs\cbs\cbs.log  >  \windows\logs\cbs\junk.txt 
notepad \windows\logs\cbs\junk.txt 
 
Start, All Programs, Accessories, right click on Command Prompt and Run as Administrator, Continue.  Right click and Paste or Edit then Paste and the copied line should appear.
Hit Enter. Copy and paste the text from notepad or if it is too big, just attach the file.)
 
 
1. Please download the Event Viewer Tool by Vino Rosso
and save it to your Desktop:
2. Right-click VEW.exe and Run AS Administrator
3. Under 'Select log to query', select:
 
* System
4. Under 'Select type to list', select:
* Error
* Warning
 
 
Then use the 'Number of events' as follows:
 
 
1. Click the radio button for 'Number of events'
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.
 
 
Please post the Output log in your next reply then repeat but select Application.  (Each time you run VEW it overwrites the log so copy the first one to a Reply or rename it before running it a second time.)
 
 
Get Process Explorer
 
Save it to your desktop then run it (Vista or Win7 - right click and Run As Administrator).  
 
View, Select Column, check Verified Signer, OK
Options, Verify Image Signatures
 
 
Click twice on the CPU column header  to sort things by CPU usage with the big hitters at the top.  
 
Wait a full minute then:
 
File, Save As, Save.  Note the file name.   Open the file  on your desktop and copy and paste the text to a reply.

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#3
its_chele

its_chele

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I have uninstalled Toshiba App Place/Java 6 & Reinstalled new java version.  Installed & ran Norton Removal Tool.  Cleared both Windows Log & Application per instructions.  Ran scan & it stated did not find anything. 

 

 

============

 

Vino's Event Viewer v01c run on Windows 2008 in English
Report run at 24/07/2016 3:07:07 PM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 24/07/2016 7:06:21 PM
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name google.com timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 24/07/2016 6:48:24 PM
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name google.com timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 24/07/2016 6:37:51 PM
Type: Warning Category: 0
Event: 1014 Source: Microsoft-Windows-DNS-Client
Name resolution for the name isatap.natall.rr.com timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 24/07/2016 6:30:08 PM
Type: Warning Category: 0
Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig
WLAN AutoConfig service has successfully stopped.
 

 

=================

 

Vino's Event Viewer v01c run on Windows 2008 in English
Report run at 24/07/2016 3:09:28 PM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

========================

 

Process    CPU    Private Bytes    Working Set    PID    Description    Company Name    Verified Signer
audiodg.exe        15,852 K    15,996 K    3892    Windows Audio Device Graph Isolation     Microsoft Corporation    (Verified) Microsoft Windows
BelkinService.exe        2,048 K    1,584 K    1316    BelkinService    Affinegy, Inc.    (Verified) Affinegy
cAudioFilterAgent64.exe        1,672 K    1,184 K    2360    Conexant High Definition Audio Filter Agent    Conexant Systems, Inc.    (Verified) Conexant Systems
hkcmd.exe        2,624 K    1,948 K    2344    hkcmd Module    Intel Corporation    (Verified) Intel Corporation
igfxext.exe        1,472 K    1,576 K    2216    igfxext Module    Intel Corporation    (Verified) Intel Corporation
igfxpers.exe        2,156 K    1,724 K    2352    persistence Module    Intel Corporation    (Verified) Intel Corporation
igfxsrvc.exe        1,744 K    1,436 K    1972    igfxsrvc Module    Intel Corporation    (Verified) Intel Corporation
igfxtray.exe        1,812 K    1,504 K    2336    igfxTray Module    Intel Corporation    (Verified) Intel Corporation
jusched.exe        5,200 K    4,212 K    848    Java Update Scheduler    Oracle Corporation    (Verified) Oracle America
MotoHelperAgent.exe        1,528 K    912 K    1032    MotoHelperAgent        (Verified) Motorola Mobility Inc.
MotoHelperService.exe        2,376 K    556 K    1408    MotoHelper Service        (Verified) Motorola Mobility Inc.
mscorsvw.exe        5,916 K    2,016 K    3584    .NET Runtime Optimization Service    Microsoft Corporation    (Verified) Microsoft Dynamic Code Publisher
mscorsvw.exe        4,440 K    1,968 K    3500    .NET Runtime Optimization Service    Microsoft Corporation    (Verified) Microsoft Dynamic Code Publisher
procexp.exe        2,492 K    6,820 K    3492    Sysinternals Process Explorer    Sysinternals - www.sysinternals.com    (Verified) Microsoft Corporation
SmoothView.exe        860 K    432 K    2392    SmoothView    TOSHIBA Corporation    (Verified) TOSHIBA CORPORATION
smss.exe        372 K    280 K    284    Windows Session Manager    Microsoft Corporation    (Verified) Microsoft Windows
spoolsv.exe        6,060 K    2,276 K    1180    Spooler SubSystem App    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe        2,008 K    1,964 K    308    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe        1,740 K    1,420 K    1464    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe        2,216 K    2,828 K    2248    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe        5,016 K    4,320 K    3360    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe        10,100 K    9,288 K    1224    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe        16,916 K    11,336 K    760    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe        6,220 K    7,432 K    924    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe        103,952 K    14,452 K    944    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
SynTPHelper.exe        892 K    412 K    2916    Synaptics Pointing Device Helper    Synaptics Incorporated    (Verified) Synaptics Incorporated
System Idle Process        0 K    24 K    0            
TCrdMain.exe        7,500 K    4,868 K    2400    TOSHIBA Flash Cards    TOSHIBA Corporation    (Verified) TOSHIBA CORPORATION
TosCoSrv.exe        2,216 K    480 K    1536    TOSHIBA Power Saver    TOSHIBA Corporation    (Verified) TOSHIBA CORPORATION
TosNcCore.exe        2,012 K    1,164 K    2424    Message Center    TOSHIBA Corporation    (Verified) TOSHIBA CORPORATION
TosReelTimeMonitor.exe        20,312 K    17,396 K    2432    Monitor of TOSHIBA ReelTime    TOSHIBA Corporation    (Verified) TOSHIBA CORPORATION
TosSENotify.exe        3,128 K    2,240 K    2696    TosSENotify.exe.mui    TOSHIBA Corporation    (Verified) TOSHIBA CORPORATION
TosSmartSrv.exe        2,124 K    1,784 K    2224    TosSmartSrv.exe    TOSHIBA Corporation    (Verified) TOSHIBA CORPORATION
TPwrMain.exe        3,072 K    792 K    2384    TOSHIBA Power Saver    TOSHIBA Corporation    (Verified) TOSHIBA CORPORATION
wininit.exe        1,288 K    332 K    424    Windows Start-Up Application    Microsoft Corporation    (Verified) Microsoft Windows
winlogon.exe        2,472 K    1,468 K    488    Windows Logon Application    Microsoft Corporation    (Verified) Microsoft Windows
WLIDSVCM.EXE        1,000 K    364 K    1780    Microsoft® Windows Live ID Service Monitor    Microsoft Corp.    (Verified) Microsoft Corporation
WmiPrvSE.exe        2,356 K    5,920 K    2200    WMI Provider Host    Microsoft Corporation    (Verified) Microsoft Windows
WLIDSVC.EXE    < 0.01    4,892 K    2,396 K    1644    Microsoft® Windows Live ID Service    Microsoft Corp.    (Verified) Microsoft Corporation
TODDSrv.exe    < 0.01    1,340 K    444 K    1500    TDCSrv Application    TOSHIBA Corporation    (Verified) TOSHIBA CORPORATION
SearchIndexer.exe    < 0.01    20,572 K    10,040 K    2736    Microsoft Windows Search Indexer    Microsoft Corporation    (Verified) Microsoft Windows
csrss.exe    < 0.01    2,092 K    2,536 K    384    Client Server Runtime Process    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe    < 0.01    13,488 K    9,716 K    932    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe    < 0.01    4,416 K    4,916 K    712    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
taskhost.exe    0.01    7,176 K    3,380 K    2004    Host Process for Windows Tasks    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe    0.01    118,164 K    115,124 K    876    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
wmpnetwk.exe    0.02    15,616 K    15,284 K    620    Windows Media Player Network Sharing Service    Microsoft Corporation    (Verified) Microsoft Windows
services.exe    0.02    5,524 K    4,472 K    524    Services and Controller app    Microsoft Corporation    (Verified) Microsoft Windows
paltalk.exe    0.03    27,912 K    9,136 K    2688    Paltalk Messenger    AVM Software Inc.    (Verified) Paltalk.com
lsm.exe    0.04    2,404 K    1,864 K    540    Local Session Manager Service    Microsoft Corporation    (Verified) Microsoft Windows
BelkinRouterMonitor.exe    0.06    11,956 K    12,504 K    1072        Affinegy, Inc.    (Verified) Affinegy
svchost.exe    0.06    3,660 K    3,648 K    644    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
lsass.exe    0.07    3,828 K    5,172 K    532    Local Security Authority Process    Microsoft Corporation    (Verified) Microsoft Windows
explorer.exe    0.12    31,796 K    37,576 K    900    Windows Explorer    Microsoft Corporation    (Verified) Microsoft Windows
System    0.14    160 K    356 K    4            
dwm.exe    0.36    58,872 K    26,556 K    1260    Desktop Window Manager    Microsoft Corporation    (Verified) Microsoft Windows
csrss.exe    0.36    2,804 K    4,600 K    432    Client Server Runtime Process    Microsoft Corporation    (Verified) Microsoft Windows
NServiceEntry.exe    0.45    2,592 K    2,380 K    1344    NService Application    Nero AG    (Verified) Nero AG
BelkinSetup.exe    0.47    31,488 K    8,704 K    3004    Belkin Setup / Router Monitor Application    Affinegy, Inc.    (Verified) Affinegy
SynTPEnh.exe    0.52    7,780 K    3,656 K    2376    Synaptics TouchPad Enhancements    Synaptics Incorporated    (Verified) Synaptics Incorporated
Interrupts    0.97    0 K    0 K    n/a    Hardware Interrupts and DPCs        
firefox.exe    2.27    211,968 K    230,712 K    2288    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation
procexp64.exe    4.71    24,424 K    40,664 K    1776    Sysinternals Process Explorer    Sysinternals - www.sysinternals.com    (Verified) Microsoft Corporation
svchost.exe    89.31    1,113,424 K    1,073,628 K    956    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
 

 

Thanks!


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#4
RKinner

RKinner

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svchost.exe    89.31    1,113,424 K    1,073,628 K    956    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows

 

 

This is why it is slow.  Using almost 90% of your CPU and a gig of memory.

 

If you hover over the svchost.exe in Process Explorer it will show you which services are riding on it.  I expect it is the svchost that carries Windows Update.  

 

If you haven't rebooted you can 

copy thye next 2 lines:

tasklist /svc > \junk.txt
notepad \junk.txt
Start, All Programs, Accessories, right click on Command Prompt and Run as Administrator, Continue.  Right click and Paste or Edit then Paste and the copied line should appear.
Hit Enter if notepad does not open.  Copy and paste the text from notepad into a reply.
 
If you have rebooted since the last Process Explorer log, just make another one and post it.

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#5
its_chele

its_chele

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Sorry I had rebooted so I hope this was what you wanted :)

 

Process    CPU    Private Bytes    Working Set    PID    Description    Company Name    Verified Signer
svchost.exe    86.33    1,329,568 K    1,177,836 K    924    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
procexp64.exe    6.17    22,648 K    37,848 K    3384    Sysinternals Process Explorer    Sysinternals - www.sysinternals.com    (Verified) Microsoft Corporation
Interrupts    1.76    0 K    0 K    n/a    Hardware Interrupts and DPCs        
dwm.exe    1.56    53,896 K    23,188 K    1700    Desktop Window Manager    Microsoft Corporation    (Verified) Microsoft Windows
TosReelTimeMonitor.exe    1.39    17,096 K    7,428 K    2720    Monitor of TOSHIBA ReelTime    TOSHIBA Corporation    (Verified) TOSHIBA CORPORATION
SynTPEnh.exe    0.78    7,792 K    3,788 K    2464    Synaptics TouchPad Enhancements    Synaptics Incorporated    (Verified) Synaptics Incorporated
csrss.exe    0.72    2,176 K    3,872 K    432    Client Server Runtime Process    Microsoft Corporation    (Verified) Microsoft Windows
BelkinSetup.exe    0.59    31,288 K    2,004 K    2948    Belkin Setup / Router Monitor Application    Affinegy, Inc.    (Verified) Affinegy
System    0.40    160 K    352 K    4            
explorer.exe    0.14    24,916 K    23,256 K    1932    Windows Explorer    Microsoft Corporation    (Verified) Microsoft Windows
BelkinRouterMonitor.exe    0.06    9,884 K    9,744 K    2816        Affinegy, Inc.    (Verified) Affinegy
firefox.exe    0.04    239,876 K    191,340 K    3272    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation
paltalk.exe    0.01    26,812 K    6,296 K    2920    Paltalk Messenger    AVM Software Inc.    (Verified) Paltalk.com
svchost.exe    0.01    3,576 K    3,332 K    664    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
NServiceEntry.exe    0.01    2,636 K    2,420 K    1340    NService Application    Nero AG    (Verified) Nero AG
taskhost.exe    0.01    7,080 K    3,664 K    1560    Host Process for Windows Tasks    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe    0.01    105,872 K    24,752 K    3448    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
SearchIndexer.exe    0.01    20,324 K    10,312 K    2556    Microsoft Windows Search Indexer    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe    < 0.01    13,316 K    6,956 K    984    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
WLIDSVC.EXE    < 0.01    6,276 K    2,840 K    1708    Microsoft® Windows Live ID Service    Microsoft Corp.    (Verified) Microsoft Corporation
svchost.exe    < 0.01    5,716 K    4,096 K    900    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
TODDSrv.exe    < 0.01    1,344 K    736 K    1532    TDCSrv Application    TOSHIBA Corporation    (Verified) TOSHIBA CORPORATION
TCrdMain.exe    < 0.01    7,476 K    4,584 K    2540    TOSHIBA Flash Cards    TOSHIBA Corporation    (Verified) TOSHIBA CORPORATION
igfxsrvc.exe    < 0.01    1,708 K    1,324 K    2528    igfxsrvc Module    Intel Corporation    (Verified) Intel Corporation
igfxext.exe    < 0.01    1,412 K    1,360 K    2676    igfxext Module    Intel Corporation    (Verified) Intel Corporation
wmpnetwk.exe        14,348 K    6,588 K    3496    Windows Media Player Network Sharing Service    Microsoft Corporation    (Verified) Microsoft Windows
WmiPrvSE.exe        2,376 K    4,076 K    3668    WMI Provider Host    Microsoft Corporation    (Verified) Microsoft Windows
WLIDSVCM.EXE        992 K    612 K    1804    Microsoft® Windows Live ID Service Monitor    Microsoft Corp.    (Verified) Microsoft Corporation
winlogon.exe        2,464 K    1,544 K    488    Windows Logon Application    Microsoft Corporation    (Verified) Microsoft Windows
wininit.exe        1,288 K    460 K    424    Windows Start-Up Application    Microsoft Corporation    (Verified) Microsoft Windows
TPwrMain.exe        3,072 K    1,764 K    2480    TOSHIBA Power Saver    TOSHIBA Corporation    (Verified) TOSHIBA CORPORATION
TosSmartSrv.exe        2,160 K    2,932 K    640    TosSmartSrv.exe    TOSHIBA Corporation    (Verified) TOSHIBA CORPORATION
TosSENotify.exe        3,100 K    3,148 K    3596    TosSENotify.exe.mui    TOSHIBA Corporation    (Verified) TOSHIBA CORPORATION
TosNcCore.exe        2,024 K    1,180 K    2712    Message Center    TOSHIBA Corporation    (Verified) TOSHIBA CORPORATION
TosCoSrv.exe        2,228 K    976 K    1612    TOSHIBA Power Saver    TOSHIBA Corporation    (Verified) TOSHIBA CORPORATION
System Idle Process        0 K    24 K    0            
SynTPHelper.exe        888 K    516 K    2892    Synaptics Pointing Device Helper    Synaptics Incorporated    (Verified) Synaptics Incorporated
svchost.exe        3,740 K    3,900 K    732    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe        9,924 K    5,192 K    1228    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe        105,396 K    94,360 K    872    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe        16,496 K    8,620 K    832    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe        4,456 K    4,080 K    3968    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe        1,652 K    1,476 K    1472    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe        2,188 K    672 K    1248    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe        1,872 K    1,744 K    388    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
spoolsv.exe        6,016 K    1,856 K    1188    Spooler SubSystem App    Microsoft Corporation    (Verified) Microsoft Windows
smss.exe        368 K    364 K    284    Windows Session Manager    Microsoft Corporation    (Verified) Microsoft Windows
SmoothView.exe        856 K    412 K    2496    SmoothView    TOSHIBA Corporation    (Verified) TOSHIBA CORPORATION
services.exe        4,920 K    4,476 K    524    Services and Controller app    Microsoft Corporation    (Verified) Microsoft Windows
rundll32.exe        1,552 K    1,316 K    2216    Windows host process (Rundll32)    Microsoft Corporation    (Verified) Microsoft Windows
procexp.exe        2,476 K    6,808 K    3632    Sysinternals Process Explorer    Sysinternals - www.sysinternals.com    (Verified) Microsoft Corporation
mscorsvw.exe        4,264 K    2,640 K    4000    .NET Runtime Optimization Service    Microsoft Corporation    (Verified) Microsoft Dynamic Code Publisher
mscorsvw.exe        5,520 K    3,072 K    4072    .NET Runtime Optimization Service    Microsoft Corporation    (Verified) Microsoft Dynamic Code Publisher
MotoHelperService.exe        2,376 K    1,408 K    1372    MotoHelper Service        (Verified) Motorola Mobility Inc.
MotoHelperAgent.exe        1,548 K    1,320 K    2100    MotoHelperAgent        (Verified) Motorola Mobility Inc.
lsm.exe        2,304 K    1,764 K    540    Local Session Manager Service    Microsoft Corporation    (Verified) Microsoft Windows
lsass.exe        3,964 K    4,056 K    532    Local Security Authority Process    Microsoft Corporation    (Verified) Microsoft Windows
jusched.exe        2,368 K    2,152 K    2940    Java Update Scheduler    Oracle Corporation    (Verified) Oracle America
igfxtray.exe        1,792 K    1,460 K    2352    igfxTray Module    Intel Corporation    (Verified) Intel Corporation
igfxpers.exe        2,148 K    1,624 K    2412    persistence Module    Intel Corporation    (Verified) Intel Corporation
hkcmd.exe        2,500 K    1,764 K    2388    hkcmd Module    Intel Corporation    (Verified) Intel Corporation
csrss.exe        2,080 K    2,464 K    384    Client Server Runtime Process    Microsoft Corporation    (Verified) Microsoft Windows
cAudioFilterAgent64.exe        1,672 K    1,072 K    2444    Conexant High Definition Audio Filter Agent    Conexant Systems, Inc.    (Verified) Conexant Systems
BelkinService.exe        1,992 K    1,588 K    1308    BelkinService    Affinegy, Inc.    (Verified) Affinegy
 


  • 0

#6
RKinner

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I need the junk.txt file too.  It will show me which svchost is causing the problem but I need the Process Explorer log at the same time/from the same boot so I can compare PID numbers.


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#7
its_chele

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oops here it is :)

 

Image Name                     PID Services                                    
========================= ======== ============================================
System Idle Process              0 N/A                                         
System                           4 N/A                                         
smss.exe                       284 N/A                                         
csrss.exe                      384 N/A                                         
wininit.exe                    424 N/A                                         
csrss.exe                      432 N/A                                         
winlogon.exe                   488 N/A                                         
services.exe                   524 N/A                                         
lsass.exe                      532 KeyIso, SamSs                               
lsm.exe                        540 N/A                                         
svchost.exe                    664 DcomLaunch, PlugPlay, Power                 
svchost.exe                    732 RpcEptMapper, RpcSs                         
svchost.exe                    832 AudioSrv, Dhcp, eventlog, lmhosts, wscsvc   
svchost.exe                    872 AudioEndpointBuilder, Netman, PcaSvc,       
                                   SysMain, TrkWks, UxSms, Wlansvc             
svchost.exe                    900 EventSystem, FontCache, netprofm, nsi,      
                                   WdiServiceHost                              
svchost.exe                    924 Appinfo, BITS, EapHost, IKEEXT, iphlpsvc,   
                                   LanmanServer, MMCSS, ProfSvc, Schedule,     
                                   SENS, ShellHWDetection, Themes, Winmgmt,    
                                   wuauserv                                    
svchost.exe                    388 gpsvc                                       
svchost.exe                    984 CryptSvc, Dnscache, LanmanWorkstation,      
                                   NlaSvc                                      
spoolsv.exe                   1188 Spooler                                     
svchost.exe                   1228 BFE, DPS, MpsSvc                            
BelkinService.exe             1308 AffinegyService                             
NServiceEntry.exe             1340 DeviceMonitorService                        
MotoHelperService.exe         1372 MotoHelper                                  
svchost.exe                   1472 stisvc                                      
TODDSrv.exe                   1532 TODDSrv                                     
TosCoSrv.exe                  1612 TosCoSrv                                    
WLIDSVC.EXE                   1708 wlidsvc                                     
WLIDSVCM.EXE                  1804 N/A                                         
svchost.exe                   1248 PolicyAgent                                 
taskhost.exe                  1560 N/A                                         
dwm.exe                       1700 N/A                                         
explorer.exe                  1932 N/A                                         
MotoHelperAgent.exe           2100 N/A                                         
rundll32.exe                  2216 N/A                                         
igfxtray.exe                  2352 N/A                                         
hkcmd.exe                     2388 N/A                                         
igfxpers.exe                  2412 N/A                                         
cAudioFilterAgent64.exe       2444 N/A                                         
SynTPEnh.exe                  2464 N/A                                         
TPwrMain.exe                  2480 N/A                                         
SmoothView.exe                2496 N/A                                         
TCrdMain.exe                  2540 N/A                                         
TosNcCore.exe                 2712 N/A                                         
TosReelTimeMonitor.exe        2720 N/A                                         
SynTPHelper.exe               2892 N/A                                         
igfxext.exe                   2676 N/A                                         
igfxsrvc.exe                  2528 N/A                                         
BelkinRouterMonitor.exe       2816 N/A                                         
jusched.exe                   2940 N/A                                         
BelkinSetup.exe               2948 N/A                                         
SearchIndexer.exe             2556 WSearch                                     
firefox.exe                   3272 N/A                                         
svchost.exe                   3968 SSDPSRV, upnphost                           
mscorsvw.exe                  4000 clr_optimization_v4.0.30319_32              
mscorsvw.exe                  4072 clr_optimization_v4.0.30319_64              
svchost.exe                   3448 WinDefend                                   
wmpnetwk.exe                  3496 WMPNetworkSvc                               
TosSmartSrv.exe                640 TOSHIBA HDD SSD Alert Service               
TosSENotify.exe               3596 N/A                                         
procexp.exe                   3632 N/A                                         
procexp64.exe                 3384 N/A                                         
audiodg.exe                   3088 N/A                                         
paltalk.exe                   2456 N/A                                         
cmd.exe                        784 N/A                                         
conhost.exe                   3060 N/A                                         
tasklist.exe                  1008 N/A                                         
WmiPrvSE.exe                  3628 N/A                                         
 


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#8
RKinner

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OK.  As we saw from the Process Explorer log PID 924 is eating up the CPU.

 

From the junk.txt file we get:

 

svchost.exe                    924 Appinfo, BITS, EapHost, IKEEXT, iphlpsvc,   
                                   LanmanServer, MMCSS, ProfSvc, Schedule,     
                                   SENS, ShellHWDetection, Themes, Winmgmt,    
                                   wuauserv                                    

 

Normally the wuauserv   (Windows Update) is the culprit.

 

Search for

services.msc

and hit Enter.  This should open the services window.

 

Find Windows Update and  click on it then STOP the service.

 

While the service is stopped, run  Process Explorer log and see if that reduced the amount of CPU usage (System Idle should now have the largest CPU %)

 

If that is the case then copy the next line:

net stop bits & Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat" & net start bits
Start, All Programs, Accessories, right click on Command Prompt and Run as Administrator, Continue.  Right click and Paste or Edit then Paste and the copied line should appear.
Hit Enter.
 
Go back to the Services Window and Start Windows Update.  Make a new Process Explorer log and post it.

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#9
its_chele

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I don't know if it was what you said using most but here is new process with windows updated stopped.

 

Process    CPU    Private Bytes    Working Set    PID    Description    Company Name    Verified Signer
procexp64.exe    35.21    23,896 K    39,192 K    2984    Sysinternals Process Explorer    Sysinternals - www.sysinternals.com    (Verified) Microsoft Corporation
System Idle Process    21.54    0 K    24 K    0            
firefox.exe    16.23    207,316 K    167,908 K    3996    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation
Interrupts    6.92    0 K    0 K    n/a    Hardware Interrupts and DPCs        
SynTPEnh.exe    6.13    7,780 K    3,720 K    2088    Synaptics TouchPad Enhancements    Synaptics Incorporated    (Verified) Synaptics Incorporated
dwm.exe    5.35    52,648 K    23,968 K    756    Desktop Window Manager    Microsoft Corporation    (Verified) Microsoft Windows
csrss.exe    3.06    2,536 K    3,968 K    436    Client Server Runtime Process    Microsoft Corporation    (Verified) Microsoft Windows
BelkinSetup.exe    2.98    31,004 K    2,028 K    3048    Belkin Setup / Router Monitor Application    Affinegy, Inc.    (Verified) Affinegy
System    1.05    164 K    608 K    4            
explorer.exe    0.60    30,036 K    21,936 K    504    Windows Explorer    Microsoft Corporation    (Verified) Microsoft Windows
BelkinRouterMonitor.exe    0.34    11,416 K    12,056 K    2700        Affinegy, Inc.    (Verified) Affinegy
wmpnetwk.exe    0.10    14,596 K    9,200 K    3716    Windows Media Player Network Sharing Service    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe    0.09    24,836 K    24,992 K    924    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
mmc.exe    0.09    22,280 K    28,308 K    3080    Microsoft Management Console    Microsoft Corporation    (Verified) Microsoft Windows
paltalk.exe    0.08    26,896 K    5,628 K    2520    Paltalk Messenger    AVM Software Inc.    (Verified) Paltalk.com
NServiceEntry.exe    0.05    2,624 K    2,420 K    1352    NService Application    Nero AG    (Verified) Nero AG
taskhost.exe    0.05    7,156 K    4,240 K    1948    Host Process for Windows Tasks    Microsoft Corporation    (Verified) Microsoft Windows
lsass.exe    0.03    3,780 K    4,372 K    520    Local Security Authority Process    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe    0.03    13,548 K    7,172 K    1012    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
WLIDSVC.EXE    0.02    6,216 K    2,644 K    1712    Microsoft® Windows Live ID Service    Microsoft Corp.    (Verified) Microsoft Corporation
svchost.exe    0.02    5,840 K    4,660 K    900    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe    0.02    117,268 K    107,820 K    872    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
csrss.exe    < 0.01    2,092 K    1,788 K    384    Client Server Runtime Process    Microsoft Corporation    (Verified) Microsoft Windows
TODDSrv.exe    < 0.01    1,340 K    696 K    1568    TDCSrv Application    TOSHIBA Corporation    (Verified) TOSHIBA CORPORATION
WLIDSVCM.EXE        1,004 K    556 K    1820    Microsoft® Windows Live ID Service Monitor    Microsoft Corp.    (Verified) Microsoft Corporation
winlogon.exe        2,460 K    1,512 K    492    Windows Logon Application    Microsoft Corporation    (Verified) Microsoft Windows
wininit.exe        1,292 K    336 K    424    Windows Start-Up Application    Microsoft Corporation    (Verified) Microsoft Windows
TPwrMain.exe        3,080 K    1,724 K    2096    TOSHIBA Power Saver    TOSHIBA Corporation    (Verified) TOSHIBA CORPORATION
TosSmartSrv.exe        2,152 K    1,716 K    2432    TosSmartSrv.exe    TOSHIBA Corporation    (Verified) TOSHIBA CORPORATION
TosSENotify.exe        3,104 K    1,836 K    4080    TosSENotify.exe.mui    TOSHIBA Corporation    (Verified) TOSHIBA CORPORATION
TosReelTimeMonitor.exe        20,212 K    17,220 K    2396    Monitor of TOSHIBA ReelTime    TOSHIBA Corporation    (Verified) TOSHIBA CORPORATION
TosNcCore.exe        2,016 K    1,044 K    2388    Message Center    TOSHIBA Corporation    (Verified) TOSHIBA CORPORATION
TosCoSrv.exe        2,228 K    856 K    1608    TOSHIBA Power Saver    TOSHIBA Corporation    (Verified) TOSHIBA CORPORATION
TCrdMain.exe        7,460 K    5,512 K    2112    TOSHIBA Flash Cards    TOSHIBA Corporation    (Verified) TOSHIBA CORPORATION
SynTPHelper.exe        896 K    468 K    2628    Synaptics Pointing Device Helper    Synaptics Incorporated    (Verified) Synaptics Incorporated
svchost.exe        3,636 K    3,656 K    664    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe        9,972 K    5,312 K    1240    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe        107,128 K    13,992 K    3672    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe        3,792 K    4,496 K    728    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe        16,412 K    8,452 K    828    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe        1,640 K    1,352 K    1532    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe        2,212 K    2,140 K    320    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe        2,004 K    528 K    2028    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe        4,536 K    2,932 K    2972    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
spoolsv.exe        6,036 K    1,848 K    1196    Spooler SubSystem App    Microsoft Corporation    (Verified) Microsoft Windows
smss.exe        368 K    236 K    284    Windows Session Manager    Microsoft Corporation    (Verified) Microsoft Windows
SmoothView.exe        860 K    336 K    2104    SmoothView    TOSHIBA Corporation    (Verified) TOSHIBA CORPORATION
services.exe        4,812 K    4,528 K    512    Services and Controller app    Microsoft Corporation    (Verified) Microsoft Windows
SearchIndexer.exe        19,472 K    6,420 K    2872    Microsoft Windows Search Indexer    Microsoft Corporation    (Verified) Microsoft Windows
procexp.exe        2,484 K    6,768 K    2216    Sysinternals Process Explorer    Sysinternals - www.sysinternals.com    (Verified) Microsoft Corporation
mscorsvw.exe        7,496 K    6,832 K    3512    .NET Runtime Optimization Service    Microsoft Corporation    (Verified) Microsoft Dynamic Code Publisher
mscorsvw.exe        5,684 K    7,432 K    3440    .NET Runtime Optimization Service    Microsoft Corporation    (Verified) Microsoft Dynamic Code Publisher
MotoHelperService.exe        3,188 K    1,260 K    1392    MotoHelper Service        (Verified) Motorola Mobility Inc.
MotoHelperAgent.exe        1,544 K    1,112 K    1720    MotoHelperAgent        (Verified) Motorola Mobility Inc.
lsm.exe        2,464 K    1,820 K    528    Local Session Manager Service    Microsoft Corporation    (Verified) Microsoft Windows
jusched.exe        2,360 K    2,112 K    2720    Java Update Scheduler    Oracle Corporation    (Verified) Oracle America
igfxtray.exe        1,784 K    1,396 K    1172    igfxTray Module    Intel Corporation    (Verified) Intel Corporation
igfxsrvc.exe        1,796 K    2,532 K    2316    igfxsrvc Module    Intel Corporation    (Verified) Intel Corporation
igfxpers.exe        2,180 K    2,512 K    2064    persistence Module    Intel Corporation    (Verified) Intel Corporation
igfxext.exe        1,424 K    1,316 K    2816    igfxext Module    Intel Corporation    (Verified) Intel Corporation
hkcmd.exe        2,552 K    1,736 K    2056    hkcmd Module    Intel Corporation    (Verified) Intel Corporation
cAudioFilterAgent64.exe        1,672 K    1,056 K    2072    Conexant High Definition Audio Filter Agent    Conexant Systems, Inc.    (Verified) Conexant Systems
BelkinService.exe        1,996 K    1,672 K    1320    BelkinService    Affinegy, Inc.    (Verified) Affinegy

 

 

 

then I copied command and restarted update this is new process log

Process    CPU    Private Bytes    Working Set    PID    Description    Company Name    Verified Signer
procexp64.exe    24.16    22,928 K    37,756 K    304    Sysinternals Process Explorer    Sysinternals - www.sysinternals.com    (Verified) Microsoft Corporation
System Idle Process    19.49    0 K    24 K    0            
BelkinRouterMonitor.exe    8.30    11,416 K    7,180 K    2700        Affinegy, Inc.    (Verified) Affinegy
BelkinSetup.exe    7.39    31,080 K    5,804 K    3048    Belkin Setup / Router Monitor Application    Affinegy, Inc.    (Verified) Affinegy
svchost.exe    6.65    2,268,120 K    1,593,532 K    924    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe    6.16    118,228 K    102,204 K    872    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
Interrupts    5.97    0 K    0 K    n/a    Hardware Interrupts and DPCs        
firefox.exe    5.08    190,044 K    113,968 K    3996    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation
System    4.93    164 K    368 K    4            
dwm.exe    4.35    54,664 K    22,280 K    756    Desktop Window Manager    Microsoft Corporation    (Verified) Microsoft Windows
SynTPEnh.exe    2.13    7,804 K    3,512 K    2088    Synaptics TouchPad Enhancements    Synaptics Incorporated    (Verified) Synaptics Incorporated
csrss.exe    1.92    2,920 K    5,416 K    436    Client Server Runtime Process    Microsoft Corporation    (Verified) Microsoft Windows
NServiceEntry.exe    1.84    2,640 K    2,404 K    1352    NService Application    Nero AG    (Verified) Nero AG
explorer.exe    0.33    34,884 K    32,064 K    504    Windows Explorer    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe    0.29    16,816 K    9,244 K    828    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe    0.25    5,764 K    4,492 K    900    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
lsass.exe    0.21    3,880 K    4,084 K    520    Local Security Authority Process    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe    0.21    3,804 K    3,840 K    728    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
mmc.exe    0.05    22,388 K    3,376 K    3080    Microsoft Management Console    Microsoft Corporation    (Verified) Microsoft Windows
lsm.exe    0.05    2,464 K    1,724 K    528    Local Session Manager Service    Microsoft Corporation    (Verified) Microsoft Windows
wmpnetwk.exe    0.05    14,724 K    7,076 K    3716    Windows Media Player Network Sharing Service    Microsoft Corporation    (Verified) Microsoft Windows
paltalk.exe    0.04    26,948 K    4,388 K    2520    Paltalk Messenger    AVM Software Inc.    (Verified) Paltalk.com
svchost.exe    0.04    110,172 K    3,372 K    3672    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
SearchIndexer.exe    0.03    22,800 K    10,960 K    2872    Microsoft Windows Search Indexer    Microsoft Corporation    (Verified) Microsoft Windows
SearchFilterHost.exe    0.02    1,596 K    4,452 K    1452    Microsoft Windows Search Filter Host    Microsoft Corporation    (Verified) Microsoft Windows
taskhost.exe    0.02    7,092 K    3,484 K    1948    Host Process for Windows Tasks    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe    0.01    13,784 K    6,296 K    1012    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
WLIDSVC.EXE    0.01    6,220 K    2,120 K    1712    Microsoft® Windows Live ID Service    Microsoft Corp.    (Verified) Microsoft Corporation
csrss.exe    0.01    2,092 K    1,360 K    384    Client Server Runtime Process    Microsoft Corporation    (Verified) Microsoft Windows
TosReelTimeMonitor.exe    < 0.01    20,880 K    5,580 K    2396    Monitor of TOSHIBA ReelTime    TOSHIBA Corporation    (Verified) TOSHIBA CORPORATION
TODDSrv.exe    < 0.01    1,340 K    396 K    1568    TDCSrv Application    TOSHIBA Corporation    (Verified) TOSHIBA CORPORATION
WmiPrvSE.exe        2,248 K    5,732 K    2964    WMI Provider Host    Microsoft Corporation    (Verified) Microsoft Windows
WLIDSVCM.EXE        1,004 K    304 K    1820    Microsoft® Windows Live ID Service Monitor    Microsoft Corp.    (Verified) Microsoft Corporation
winlogon.exe        2,460 K    1,396 K    492    Windows Logon Application    Microsoft Corporation    (Verified) Microsoft Windows
wininit.exe        1,292 K    336 K    424    Windows Start-Up Application    Microsoft Corporation    (Verified) Microsoft Windows
TrustedInstaller.exe        3,104 K    4,444 K    1360    Windows Modules Installer    Microsoft Corporation    (Verified) Microsoft Windows
TPwrMain.exe        3,080 K    452 K    2096    TOSHIBA Power Saver    TOSHIBA Corporation    (Verified) TOSHIBA CORPORATION
TosSmartSrv.exe        2,152 K    752 K    2432    TosSmartSrv.exe    TOSHIBA Corporation    (Verified) TOSHIBA CORPORATION
TosSENotify.exe        3,104 K    592 K    4080    TosSENotify.exe.mui    TOSHIBA Corporation    (Verified) TOSHIBA CORPORATION
TosNcCore.exe        2,016 K    536 K    2388    Message Center    TOSHIBA Corporation    (Verified) TOSHIBA CORPORATION
TosCoSrv.exe        2,228 K    404 K    1608    TOSHIBA Power Saver    TOSHIBA Corporation    (Verified) TOSHIBA CORPORATION
TCrdMain.exe        7,460 K    1,428 K    2112    TOSHIBA Flash Cards    TOSHIBA Corporation    (Verified) TOSHIBA CORPORATION
SynTPHelper.exe        896 K    404 K    2628    Synaptics Pointing Device Helper    Synaptics Incorporated    (Verified) Synaptics Incorporated
svchost.exe        3,700 K    3,312 K    664    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe        10,020 K    4,168 K    1240    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe        4,524 K    2,548 K    2972    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe        2,004 K    468 K    2028    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe        2,212 K    1,696 K    320    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe        1,640 K    564 K    1532    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
spoolsv.exe        6,036 K    2,112 K    1196    Spooler SubSystem App    Microsoft Corporation    (Verified) Microsoft Windows
smss.exe        368 K    236 K    284    Windows Session Manager    Microsoft Corporation    (Verified) Microsoft Windows
SmoothView.exe        860 K    260 K    2104    SmoothView    TOSHIBA Corporation    (Verified) TOSHIBA CORPORATION
services.exe        5,020 K    4,036 K    512    Services and Controller app    Microsoft Corporation    (Verified) Microsoft Windows
SearchProtocolHost.exe        2,420 K    2,128 K    3228    Microsoft Windows Search Protocol Host    Microsoft Corporation    (Verified) Microsoft Windows
procexp.exe        2,492 K    6,752 K    3372    Sysinternals Process Explorer    Sysinternals - www.sysinternals.com    (Verified) Microsoft Corporation
mscorsvw.exe        7,220 K    2,152 K    3512    .NET Runtime Optimization Service    Microsoft Corporation    (Verified) Microsoft Dynamic Code Publisher
mscorsvw.exe        5,508 K    2,416 K    3440    .NET Runtime Optimization Service    Microsoft Corporation    (Verified) Microsoft Dynamic Code Publisher
MotoHelperService.exe        3,188 K    556 K    1392    MotoHelper Service        (Verified) Motorola Mobility Inc.
MotoHelperAgent.exe        1,544 K    808 K    1720    MotoHelperAgent        (Verified) Motorola Mobility Inc.
jusched.exe        2,360 K    352 K    2720    Java Update Scheduler    Oracle Corporation    (Verified) Oracle America
igfxtray.exe        1,784 K    484 K    1172    igfxTray Module    Intel Corporation    (Verified) Intel Corporation
igfxsrvc.exe        1,772 K    1,024 K    2316    igfxsrvc Module    Intel Corporation    (Verified) Intel Corporation
igfxpers.exe        2,132 K    1,056 K    2064    persistence Module    Intel Corporation    (Verified) Intel Corporation
igfxext.exe        1,424 K    524 K    2816    igfxext Module    Intel Corporation    (Verified) Intel Corporation
hkcmd.exe        2,552 K    660 K    2056    hkcmd Module    Intel Corporation    (Verified) Intel Corporation
cAudioFilterAgent64.exe        1,700 K    1,040 K    2072    Conexant High Definition Audio Filter Agent    Conexant Systems, Inc.    (Verified) Conexant Systems
BelkinService.exe        1,996 K    484 K    1320    BelkinService    Affinegy, Inc.    (Verified) Affinegy
audiodg.exe        15,800 K    14,936 K    3852    Windows Audio Device Graph Isolation     Microsoft Corporation    (Verified) Microsoft Windows
 

 


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#10
RKinner

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Control Panel, (View, By Large Icons), Windows Update, Change Settings
 
Change Important Updates to Check for updates but let me choose to download and Install them.  OK
 
This may stop Windows Updates from using all of your CPU & Memory.
 
Control Panel, (View, By Large Icons), Windows Update, Do you have any updates?  If so try installing just 1.  If not:
 
Control Panel, (View, By Large Icons), Windows Update, Check for Updates,  MS has made this a very slow process.  Can take 24 hours.  To speed it up and to fix update issues you can try running:
 
System Update Readiness Tool for Windows 7
 
This link is for 64 bit:
 
 
 
 
Once that runs then if you don't have them get
 
 KB3083710 and KB3102810
 
 
 
Then try Windows Update again and see if you have better luck.
 
Run a new Process Explorer log.  Make sure you wait one minute before saving the log.  This allows procexp64.exe to settle back to its normal values so it doesn't appear to be using too much CPU.

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#11
its_chele

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I have tried a long time to use the tool for updates last night didn't know if it was slow or just not working...so I started it again about 10 minutes ago...will let ya know if it seems to go or not....not sure if it supposed to take a long time or just not working?


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#12
RKinner

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Usually takes a few hours but if the cpu is busy doing other stuff can take all night.


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#13
its_chele

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It is finally installing one update....just wanted to touch base...will let ya know tomorrow


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#14
its_chele

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It finally did one update with the windows installer....but windows update itself says it has 125 updates...I am trying to install by the date they was issued :(  Seems very long process!


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#15
RKinner

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Did you install the other two updates I mentioned?  That usually speeds up things a bit.


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