Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Computer won't update

Malware Sluggish

  • Please log in to reply

#106
its_chele

its_chele

    Member

  • Topic Starter
  • Member
  • PipPip
  • 91 posts

Process    CPU    Private Bytes    Working Set    PID    Description    Company Name    Verified Signer
System Idle Process    31.36    0 K    24 K    0            
procexp64.exe    15.23    26,644 K    44,856 K    3620    Sysinternals Process Explorer    Sysinternals - www.sysinternals.com    (Verified) Microsoft Corporation
firefox.exe    4.80    248,316 K    261,524 K    2100    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation
Interrupts    4.64    0 K    0 K    n/a    Hardware Interrupts and DPCs        
csrss.exe    1.42    2,108 K    9,684 K    488    Client Server Runtime Process    Microsoft Corporation    (Verified) Microsoft Windows
System    0.79    208 K    2,540 K    4            
explorer.exe    0.22    24,472 K    30,584 K    2284    Windows Explorer    Microsoft Corporation    (Verified) Microsoft Windows
avastui.exe    0.14    12,508 K    21,912 K    2812    avast! Antivirus    AVAST Software    (Verified) AVAST Software a.s.
csrss.exe    0.02    2,280 K    6,208 K    440    Client Server Runtime Process    Microsoft Corporation    (Verified) Microsoft Windows
winlogon.exe        2,472 K    5,648 K    524    Windows Logon Application    Microsoft Corporation    (Verified) Microsoft Windows
wininit.exe        1,316 K    3,780 K    480    Windows Start-Up Application    Microsoft Corporation    (Verified) Microsoft Windows
smss.exe        412 K    1,032 K    340    Windows Session Manager    Microsoft Corporation    (Verified) Microsoft Windows
procexp.exe        2,568 K    6,976 K    1732    Sysinternals Process Explorer    Sysinternals - www.sysinternals.com    (Verified) Microsoft Corporation
igfxtray.exe        1,752 K    4,896 K    2436    igfxTray Module    Intel Corporation    (Verified) Intel Corporation
igfxpers.exe        1,732 K    5,324 K    2532    persistence Module    Intel Corporation    (Verified) Intel Corporation
hkcmd.exe        2,592 K    8,220 K    2444    hkcmd Module    Intel Corporation    (Verified) Intel Corporation
cAudioFilterAgent64.exe        1,680 K    4,724 K    2428    Conexant High Definition Audio Filter Agent    Conexant Systems, Inc.    (Verified) Conexant Systems
 


  • 0

Advertisements


#107
RKinner

RKinner

    Malware Expert

  • Expert
  • 20,017 posts
  • MVP

Some improvement in Interrupts and System Idle.  Expect DPC is still unhappy tho.  We like to see Interrupts below 1.5

 

I have seen a bad battery on a laptop cause high Interrupts.  Try shutting down, removing the battery and then booting up without the battery.  Then run Process Explorer again and let's see if Interrupts goes down any.


  • 0

#108
its_chele

its_chele

    Member

  • Topic Starter
  • Member
  • PipPip
  • 91 posts

without battery 

 

Process    CPU    Private Bytes    Working Set    PID    Description    Company Name    Verified Signer
procexp64.exe    36.17    23,168 K    40,352 K    3292    Sysinternals Process Explorer    Sysinternals - www.sysinternals.com    (Verified) Microsoft Corporation
svchost.exe    22.27    77,332 K    84,396 K    972    Host Process for Windows Services    Microsoft Corporation    (No signature was present in the subject) Microsoft Corporation
System Idle Process    19.50    0 K    24 K    0            
Interrupts    12.93    0 K    0 K    n/a    Hardware Interrupts and DPCs        
dwm.exe    4.65    44,436 K    20,404 K    2128    Desktop Window Manager    Microsoft Corporation    (No signature was present in the subject) Microsoft Corporation
csrss.exe    2.43    2,312 K    11,812 K    500    Client Server Runtime Process    Microsoft Corporation    (Verified) Microsoft Windows
System    0.97    208 K    2,672 K    4            
lsass.exe    0.24    3,888 K    10,864 K    608    Local Security Authority Process    Microsoft Corporation    (Verified) Microsoft Windows
AvastSvc.exe    0.18    50,040 K    42,812 K    1220    avast! Service    AVAST Software    (Verified) AVAST Software a.s.
svchost.exe    0.15    12,904 K    14,828 K    1144    Host Process for Windows Services    Microsoft Corporation    (No signature was present in the subject) Microsoft Corporation
explorer.exe    0.15    24,752 K    39,816 K    2160    Windows Explorer    Microsoft Corporation    (No signature was present in the subject) Microsoft Corporation
services.exe    0.10    4,480 K    8,372 K    592    Services and Controller app    Microsoft Corporation    (No signature was present in the subject) Microsoft Corporation
svchost.exe    0.10    6,812 K    11,292 K    1020    Host Process for Windows Services    Microsoft Corporation    (No signature was present in the subject) Microsoft Corporation
svchost.exe    0.06    29,584 K    37,644 K    364    Host Process for Windows Services    Microsoft Corporation    (No signature was present in the subject) Microsoft Corporation
avastui.exe    0.05    10,672 K    9,592 K    2904    avast! Antivirus    AVAST Software    (Verified) AVAST Software a.s.
SearchIndexer.exe    0.01    20,392 K    14,164 K    2544    Microsoft Windows Search Indexer    Microsoft Corporation    (Verified) Microsoft Windows
WLIDSVC.EXE    0.01    6,240 K    14,632 K    1936    Microsoft® Windows Live ID Service    Microsoft Corp.    (Verified) Microsoft Corporation
SearchProtocolHost.exe    0.01    2,632 K    7,796 K    3636    Microsoft Windows Search Protocol Host    Microsoft Corporation    (Verified) Microsoft Windows
TODDSrv.exe    < 0.01    1,368 K    4,556 K    1712    TDCSrv Application    TOSHIBA Corporation    (Verified) TOSHIBA CORPORATION
wmpnetwk.exe        16,572 K    36,036 K    2856    Windows Media Player Network Sharing Service    Microsoft Corporation    (Verified) Microsoft Windows
WmiPrvSE.exe        4,776 K    10,016 K    2376    WMI Provider Host    Microsoft Corporation    (No signature was present in the subject) Microsoft Corporation
WmiPrvSE.exe        2,668 K    6,436 K    3584    WMI Provider Host    Microsoft Corporation    (No signature was present in the subject) Microsoft Corporation
WLIDSVCM.EXE        1,028 K    3,224 K    2024    Microsoft® Windows Live ID Service Monitor    Microsoft Corp.    (Verified) Microsoft Corporation
winlogon.exe        2,544 K    6,872 K    536    Windows Logon Application    Microsoft Corporation    (No signature was present in the subject) Microsoft Corporation
wininit.exe        1,316 K    4,276 K    492    Windows Start-Up Application    Microsoft Corporation    (No signature was present in the subject) Microsoft Corporation
unsecapp.exe        1,444 K    5,264 K    2184    Sink to receive asynchronous callbacks for WMI client application    Microsoft Corporation    (Verified) Microsoft Windows
TosCoSrv.exe        2,248 K    4,756 K    1744    TOSHIBA Power Saver    TOSHIBA Corporation    (Verified) TOSHIBA CORPORATION
taskhost.exe        3,568 K    8,268 K    1996    Host Process for Windows Tasks    Microsoft Corporation    (No signature was present in the subject) Microsoft Corporation
taskeng.exe        1,552 K    4,956 K    1328    Task Scheduler Engine    Microsoft Corporation    (No signature was present in the subject) Microsoft Corporation
svchost.exe        3,112 K    6,868 K    800    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe        3,596 K    8,820 K    720    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe        9,388 K    14,028 K    1392    Host Process for Windows Services    Microsoft Corporation    (No signature was present in the subject) Microsoft Corporation
svchost.exe        16,156 K    17,632 K    848    Host Process for Windows Services    Microsoft Corporation    (No signature was present in the subject) Microsoft Corporation
svchost.exe        4,484 K    9,308 K    3932    Host Process for Windows Services    Microsoft Corporation    (No signature was present in the subject) Microsoft Corporation
svchost.exe        1,684 K    5,320 K    1688    Host Process for Windows Services    Microsoft Corporation    (No signature was present in the subject) Microsoft Corporation
svchost.exe        2,212 K    5,652 K    2224    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe        2,072 K    5,360 K    1060    Host Process for Windows Services    Microsoft Corporation    (No signature was present in the subject) Microsoft Corporation
svchost.exe        4,496 K    10,004 K    1580    Host Process for Windows Services    Microsoft Corporation    (No signature was present in the subject) Microsoft Corporation
sppsvc.exe        2,400 K    8,248 K    3168    Microsoft Software Protection Platform Service    Microsoft Corporation    (Verified) Microsoft Windows
spoolsv.exe        6,728 K    11,452 K    1348    Spooler SubSystem App    Microsoft Corporation    (No signature was present in the subject) Microsoft Corporation
smss.exe        412 K    1,100 K    340    Windows Session Manager    Microsoft Corporation    (Verified) Microsoft Windows
SearchFilterHost.exe        1,536 K    4,756 K    1560    Microsoft Windows Search Filter Host    Microsoft Corporation    (Verified) Microsoft Windows
procexp.exe        2,616 K    6,976 K    3276    Sysinternals Process Explorer    Sysinternals - www.sysinternals.com    (Verified) Microsoft Corporation
lsm.exe        2,248 K    4,020 K    616    Local Session Manager Service    Microsoft Corporation    (Verified) Microsoft Windows
igfxtray.exe        1,780 K    5,868 K    2556    igfxTray Module    Intel Corporation    (Verified) Intel Corporation
igfxpers.exe        1,764 K    6,120 K    2592    persistence Module    Intel Corporation    (Verified) Intel Corporation
hkcmd.exe        2,568 K    9,600 K    2564    hkcmd Module    Intel Corporation    (Verified) Intel Corporation
dllhost.exe        1,760 K    5,512 K    772    COM Surrogate    Microsoft Corporation    (Verified) Microsoft Windows
csrss.exe        2,284 K    6,896 K    440    Client Server Runtime Process    Microsoft Corporation    (Verified) Microsoft Windows
cAudioFilterAgent64.exe        1,708 K    5,380 K    2548    Conexant High Definition Audio Filter Agent    Conexant Systems, Inc.    (Verified) Conexant Systems
BelkinService.exe        2,016 K    7,188 K    1504    BelkinService    Affinegy, Inc.    (Verified) Affinegy
audiodg.exe        16,264 K    16,336 K    584    Windows Audio Device Graph Isolation     Microsoft Corporation    (No signature was present in the subject) Microsoft Corporation
 


  • 0

#109
RKinner

RKinner

    Malware Expert

  • Expert
  • 20,017 posts
  • MVP
Interrupts    12.93  

 

 

 

Made it a lot worse.  I wonder if your power supply is weak?  Are you using the one that came with the PC?  Does it get really hot? 


  • 0

#110
its_chele

its_chele

    Member

  • Topic Starter
  • Member
  • PipPip
  • 91 posts

Using cord that come with laptop and it sits on one of those stands that plugs into usb to help keep it cool


  • 0

#111
RKinner

RKinner

    Malware Expert

  • Expert
  • 20,017 posts
  • MVP

Is it just a cord or does it have a box on it?  If it has a box does the box get hot?


  • 0

#112
its_chele

its_chele

    Member

  • Topic Starter
  • Member
  • PipPip
  • 91 posts

I just felt it but just turned computer on & it is not even warm it is always in floor so can't say if it ever gets hot after using would have to check it out


  • 0

#113
RKinner

RKinner

    Malware Expert

  • Expert
  • 20,017 posts
  • MVP

Yes.  Check it after it's been on for an hour or so.

 

I don't think we have run Speccy yet.  It claims to read the voltages but I'm not sure it's always that accurate.

 

Get the free version of Speccy:
 
http://www.filehippo...download_speccy (Look in the upper right for the Download
Latest Version button  - Do NOT press the large Start Download button on the upper left!)  
Download, Save and Install it.  Tell it you do not need CCLEANER.    Run Speccy.  When it finishes (the little icon in the bottom left will stop moving), 
File, Save as Text File,  (to your desktop) note the name it gives. OK.  Open the file in notepad and delete the line that gives the serial number of your Operating System.  
(It will be near the top about 10 lines down.) Save the file.  Attach the file to your next post.  (More Reply Options, Choose File, Open, Attach This File)

  • 0

#114
its_chele

its_chele

    Member

  • Topic Starter
  • Member
  • PipPip
  • 91 posts

I have had computer on for about 45 min and the square box part of the cord feels warm but not excessive hot.

Attached Files

  • Attached File  log.txt   426.12KB   27 downloads

  • 0

#115
RKinner

RKinner

    Malware Expert

  • Expert
  • 20,017 posts
  • MVP

Looks like Speccy only give me voltages for desktops.  No voltages for laptops.  Good news is that your hard drive is in pretty good shape.  Temps are also reasonable.

 

I've found a program that tells you the voltage on your battery.  Let's see if that tells us anything:

 

Get BATExpert from

 

http://www.kcsoftwar...expert_lite.exe

 

This should download immediately.  Save the file then right click on it and Run as admin.  Accept the defaults.  It should open when it finishes installing.  

 

What voltage does it give for your battery?  (When I installed the program it put three other shortcuts on my desktop.  I just deleted them.  Something about driver update, software update and computer cleaner.  )


  • 0

Advertisements


#116
its_chele

its_chele

    Member

  • Topic Starter
  • Member
  • PipPip
  • 91 posts

10.80v


  • 0

#117
RKinner

RKinner

    Malware Expert

  • Expert
  • 20,017 posts
  • MVP

That's the nominal voltage for that battery.  Not sure it really measures the actual voltage.  

 

Try disconnecting the power cord.  Does it still read 10.8?

 

 

Wonder what it would cost to get a new power supply cord?  Amazon has a generic one for 

$6.34

https://www.amazon.c...e/dp/B004QMFBPW


  • 0

#118
its_chele

its_chele

    Member

  • Topic Starter
  • Member
  • PipPip
  • 91 posts

It does say same unplugged as when plugged 10.80 underneath 17895mW unplugged  plugged in goes to 25045 mW charging


  • 0

#119
RKinner

RKinner

    Malware Expert

  • Expert
  • 20,017 posts
  • MVP

What does Process Explorer look like when just running on battery?


  • 0

#120
its_chele

its_chele

    Member

  • Topic Starter
  • Member
  • PipPip
  • 91 posts

Process    CPU    Private Bytes    Working Set    PID    Description    Company Name    Verified Signer
TrustedInstaller.exe    50.35    3,412 K    8,724 K    3632    Windows Modules Installer    Microsoft Corporation    (Verified) Microsoft Windows
CompatTelRunner.exe    11.80    29,528 K    43,716 K    3960    Microsoft Compatibility Telemetry    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe    9.97    139,788 K    101,084 K    988    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
procexp64.exe    9.92    23,824 K    42,316 K    3448    Sysinternals Process Explorer    Sysinternals - www.sysinternals.com    (Verified) Microsoft Corporation
System    5.39    216 K    2,804 K    4            
Interrupts    3.34    0 K    0 K    n/a    Hardware Interrupts and DPCs        
svchost.exe    3.21    92,632 K    100,772 K    936    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe    2.78    3,400 K    7,112 K    796    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
dwm.exe    1.23    42,192 K    23,256 K    2336    Desktop Window Manager    Microsoft Corporation    (Verified) Microsoft Windows
csrss.exe    0.69    2,308 K    12,828 K    488    Client Server Runtime Process    Microsoft Corporation    (Verified) Microsoft Windows
System Idle Process    0.51    0 K    24 K    0            
AvastSvc.exe    0.25    64,820 K    41,064 K    1244    avast! Service    AVAST Software    (Verified) AVAST Software a.s.
firefox.exe    0.20    233,848 K    241,240 K    3240    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation
lsass.exe    0.07    4,280 K    11,560 K    608    Local Security Authority Process    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe    0.06    13,408 K    15,132 K    1148    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
explorer.exe    0.04    24,808 K    39,856 K    2348    Windows Explorer    Microsoft Corporation    (Verified) Microsoft Windows
BelkinService.exe    0.04    2,020 K    7,248 K    1500    BelkinService    Affinegy, Inc.    (Verified) Affinegy
services.exe    0.03    5,004 K    8,628 K    588    Services and Controller app    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe    0.03    1,740 K    5,352 K    1668    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe    0.02    3,704 K    8,924 K    716    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe    0.02    7,072 K    11,172 K    964    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
taskeng.exe    0.01    1,584 K    5,088 K    1348    Task Scheduler Engine    Microsoft Corporation    (Verified) Microsoft Windows
lsm.exe    0.01    2,176 K    4,052 K    616    Local Session Manager Service    Microsoft Corporation    (Verified) Microsoft Windows
conhost.exe    0.01    828 K    2,696 K    388    Console Window Host    Microsoft Corporation    (Verified) Microsoft Windows
csrss.exe    0.01    2,336 K    6,944 K    440    Client Server Runtime Process    Microsoft Corporation    (Verified) Microsoft Windows
avastui.exe    < 0.01    10,888 K    12,628 K    1072    avast! Antivirus    AVAST Software    (Verified) AVAST Software a.s.
WLIDSVC.EXE    < 0.01    6,280 K    14,704 K    1904    Microsoft® Windows Live ID Service    Microsoft Corp.    (Verified) Microsoft Corporation
wmpnetwk.exe    < 0.01    16,436 K    35,332 K    4076    Windows Media Player Network Sharing Service    Microsoft Corporation    (Verified) Microsoft Windows
TODDSrv.exe    < 0.01    1,344 K    4,520 K    1736    TDCSrv Application    TOSHIBA Corporation    (Verified) TOSHIBA CORPORATION
WmiPrvSE.exe        6,212 K    11,864 K    4088    WMI Provider Host    Microsoft Corporation    (Verified) Microsoft Windows
WmiPrvSE.exe        2,404 K    6,288 K    2228    WMI Provider Host    Microsoft Corporation    (Verified) Microsoft Windows
WLIDSVCM.EXE        996 K    3,140 K    1996    Microsoft® Windows Live ID Service Monitor    Microsoft Corp.    (Verified) Microsoft Corporation
winlogon.exe        2,460 K    6,772 K    524    Windows Logon Application    Microsoft Corporation    (Verified) Microsoft Windows
wininit.exe        1,332 K    4,280 K    480    Windows Start-Up Application    Microsoft Corporation    (Verified) Microsoft Windows
unsecapp.exe        1,456 K    5,280 K    3952    Sink to receive asynchronous callbacks for WMI client application    Microsoft Corporation    (Verified) Microsoft Windows
TosCoSrv.exe        2,216 K    4,708 K    1800    TOSHIBA Power Saver    TOSHIBA Corporation    (Verified) TOSHIBA CORPORATION
taskhost.exe        3,504 K    8,204 K    2204    Host Process for Windows Tasks    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe        9,296 K    12,564 K    1396    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe        4,448 K    9,304 K    2952    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe        17,624 K    19,008 K    892    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe        4,644 K    10,304 K    1560    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe        2,048 K    5,488 K    2144    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe        2,244 K    5,472 K    612    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows
sppsvc.exe        2,292 K    6,424 K    1912    Microsoft Software Protection Platform Service    Microsoft Corporation    (Verified) Microsoft Windows
spoolsv.exe        6,524 K    11,192 K    1340    Spooler SubSystem App    Microsoft Corporation    (Verified) Microsoft Windows
smss.exe        416 K    1,100 K    340    Windows Session Manager    Microsoft Corporation    (Verified) Microsoft Windows
SearchIndexer.exe        20,300 K    14,392 K    272    Microsoft Windows Search Indexer    Microsoft Corporation    (Verified) Microsoft Windows
procexp.exe        2,576 K    6,972 K    932    Sysinternals Process Explorer    Sysinternals - www.sysinternals.com    (Verified) Microsoft Corporation
igfxtray.exe        1,768 K    5,808 K    2672    igfxTray Module    Intel Corporation    (Verified) Intel Corporation
igfxpers.exe        1,752 K    6,092 K    2688    persistence Module    Intel Corporation    (Verified) Intel Corporation
hkcmd.exe        2,580 K    9,624 K    2680    hkcmd Module    Intel Corporation    (Verified) Intel Corporation
dllhost.exe        1,712 K    5,464 K    1372    COM Surrogate    Microsoft Corporation    (Verified) Microsoft Windows
CompatTelRunner.exe        760 K    1,892 K    4016    Microsoft Compatibility Telemetry    Microsoft Corporation    (Verified) Microsoft Windows
cAudioFilterAgent64.exe        1,704 K    5,352 K    2664    Conexant High Definition Audio Filter Agent    Conexant Systems, Inc.    (Verified) Conexant Systems
audiodg.exe        15,872 K    16,044 K    672    Windows Audio Device Graph Isolation     Microsoft Corporation    (Verified) Microsoft Windows
 


  • 0






Similar Topics


Also tagged with one or more of these keywords: Malware, Sluggish

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP