What should we do?
Posted 24 July 2016 - 03:02 PM
Not enough information for us to go on I`m afraid, can you perhaps tell us what happened exactly and if the computer will still boot into Windows.
Posted 25 July 2016 - 01:33 PM
It just popped up when she was shutting down. we had to shut off machine to get rid of it. It will start in Windows now, but don't know what caused it to come up. She was afraid she was going to lose everything.
Posted 25 July 2016 - 03:29 PM
Did you read what the message said on the window that popped up? If she didn't click to open on accident, it might just be warning you that you haven't created the recovery discs. When the computer was purchased, did you create the recovery discs from the recovery manager? Mine did so till I created those discs.
To find out, click on the Start and see if Recovery Manager is listed in the Start Menu on the left side. If so click on that then in the far right column click on Recovery Disc creation found under I'd like to take precautions. If it is greyed out and unclickable that means the discs were created. You might also find Recovery Disc Creation there as well.
You can also find both in the following location as well:
Start > All Programs > Recovery Manager (folder) > Recovery Disc Creation
If the discs have already been created you will receive a message that they have, otherwise follow the instructions. You will be instructed on how many discs you will need to create the Recovery Discs.
Posted 25 July 2016 - 08:49 PM
Backup, Backup, Backup!
Either backup just the files you don't want to lose or do an image backup using Macrium Reflect Free (or similar) to an external hard drive or large flash drive.
A 1TB USB 3 external hard drive runs around $60 US.
Posted 28 July 2016 - 08:55 AM
thank you all! Bought it used 4 or 5 years ago, so we'll back up what we can and go from there. THANKS again!!!!!
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