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Must troubleshoot to get the internet every time I start up W10

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Best Answer wylli501 , 24 August 2016 - 10:19 AM

Sorry I have taken so long to get back to you. All my attempts with the driverquery did not work. spaces, no spaces and got either no response or an error message. However my internet issue has bee... Go to the full post »


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#1
wylli501

wylli501

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Just switched over to Windows 10 and now every time I start the pc (Toshiba A665 laptop) I don't get internet access unless I troubleshoot in control panel. Thank you in advance for any suggestions.


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#2
Ztruker

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Need more info.

 

Make and model of computer or system board if self built.

Amount of ram.

Wired or wireless network connection?

Make and model number of network adapter?


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#3
wylli501

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PC won't boot with a chip in DIMM 0 so I leave that empty.  Bought it refurbished about 3 years ago running Windows 7 until I recently did the upgrade to 10

 

Computer Profile Summary

Computer Name: 

Tyleana-PC (in WORKGROUP)

Profile Date: 

Wednesday, July 27, 2016 10:08:15 PM

Advisor Version: 

8.4

Windows Logon: 

Tyleana

 

new Click to try Belarc's Security Advisor for Android

 

 
 

 

Operating System

 

System Model

Windows 8.1 (build 9600)
Install Language: English (United States)
System Locale: English (United States)
Installed: 7/20/2016 7:28:30 PM
Boot Mode: BIOS (Secure Boot
not supported)

 

TOSHIBA Satellite A665 PSAW0U-01100GB
System Serial Number: 7A106512K
Enclosure Type: Laptop

Processor a

 

Main Circuit Board b

2.27 gigahertz Intel Core i3 M 350
64 kilobyte primary memory cache
256 kilobyte secondary memory cache
3072 kilobyte tertiary memory cache
64-bit ready
Multi-core (2 total)
Hyper-threaded (4 total)

 

Board: TOSHIBA NWQAA 1.00
Serial Number: 123456789AB
Bus Clock: 133 megahertz
BIOS: TOSHIBA 2.30 11/24/11

Drives

 

Memory Modules c,d

487.12 Gigabytes Usable Hard Drive Capacity
420.62 Gigabytes Hard Drive Free Space

HL-DT-ST DVDRAM GT30F [Optical drive]

ST9500420AS [Hard drive] (500.11 GB) -- drive 0, s/n 5VJ642QW, rev 0001TSM1, SMART
Status: Healthy

 

1908 Megabytes Usable Installed Memory

Slot 'DIMM0' is Empty
Slot 'DIMM2' has 2048 MB (serial number 910E8BA6)

 

Local Drive Volumes

 

         

c: (NTFS on drive 0)

487.12 GB

420.62 GB free

   

 

Network Drives

 

None discovered

Users (mouse over user name for details)

 

Printers

Computer Profile Summary

Computer Name: 

Tyleana-PC (in WORKGROUP)

Profile Date: 

Wednesday, July 27, 2016 10:08:15 PM

Advisor Version: 

8.4

Windows Logon: 

Tyleana

 

new Click to try Belarc's Security Advisor for Android

 

 
 

 

Operating System

 

System Model

Windows 8.1 (build 9600)
Install Language: English (United States)
System Locale: English (United States)
Installed: 7/20/2016 7:28:30 PM
Boot Mode: BIOS (Secure Boot
not supported)

 

TOSHIBA Satellite A665 PSAW0U-01100GB
System Serial Number: 7A106512K
Enclosure Type: Laptop

Processor a

 

Main Circuit Board b

2.27 gigahertz Intel Core i3 M 350
64 kilobyte primary memory cache
256 kilobyte secondary memory cache
3072 kilobyte tertiary memory cache
64-bit ready
Multi-core (2 total)
Hyper-threaded (4 total)

 

Board: TOSHIBA NWQAA 1.00
Serial Number: 123456789AB
Bus Clock: 133 megahertz
BIOS: TOSHIBA 2.30 11/24/11

Drives

 

Memory Modules c,d

487.12 Gigabytes Usable Hard Drive Capacity
420.62 Gigabytes Hard Drive Free Space

HL-DT-ST DVDRAM GT30F [Optical drive]

ST9500420AS [Hard drive] (500.11 GB) -- drive 0, s/n 5VJ642QW, rev 0001TSM1, SMART
Status: Healthy

 

1908 Megabytes Usable Installed Memory

Slot 'DIMM0' is Empty
Slot 'DIMM2' has 2048 MB (serial number 910E8BA6)

 

Local Drive Volumes

 

         

c: (NTFS on drive 0)

487.12 GB

420.62 GB free

   

 

Network Drives

 

None discovered

Users (mouse over user name for details)

 

Printers

Computer Profile Summary

Computer Name: 

Tyleana-PC (in WORKGROUP)

Profile Date: 

Wednesday, July 27, 2016 10:08:15 PM

Advisor Version: 

8.4

Windows Logon: 

Tyleana

 

 


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#4
Ztruker

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Doesn't tell me whether you have a Intel, Realtek, Atheros or Broadcom WiFi adapter in the TOSHIBA Satellite A665.

Need that information please. You can get it from Device Manager, Network connections.


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#5
wylli501

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What I have is

Intel® Centrino® Advanced-N 6200 AGN

Realtek PCIe FE Family Controller

 

I have also discovered that if I reboot right after the initial start up the internet will load without a problem.


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#6
Ztruker

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Open a Command Prompt window.

Run msinfo32. Save it (File / Save) as a msinfo32.nfo file.

Run driverquery /v > drivers.txt.

Zip the msinfo32.nfo and drivers.txt into a zip file then upload here so I can look at them please.


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#7
wylli501

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The PC reports that it can't find drivers.txt but here is ,msinfo.nfo

 

OS Name Microsoft Windows 10 Home
Version 10.0.10586 Build 10586
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name TYLEANA-PC
System Manufacturer TOSHIBA
System Model Satellite A665
System Type X86-based PC
System SKU *
Processor Intel® Core™ i3 CPU       M 350  @ 2.27GHz, 2266 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date TOSHIBA 2.30, 11/24/2011
SMBIOS Version 2.6
Embedded Controller Version 2.30
BIOS Mode Legacy
BaseBoard Manufacturer TOSHIBA
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.10586.420"
User Name Tyleana-PC\Tyleana
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 2.00 GB
Total Physical Memory 1.86 GB
Available Physical Memory 1.00 GB
Total Virtual Memory 3.74 GB
Available Virtual Memory 2.74 GB
Page File Space 1.88 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
OS Name Microsoft Windows 10 Home
Version 10.0.10586 Build 10586
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name TYLEANA-PC
System Manufacturer TOSHIBA
System Model Satellite A665
System Type X86-based PC
System SKU *
Processor Intel® Core™ i3 CPU       M 350  @ 2.27GHz, 2266 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date TOSHIBA 2.30, 11/24/2011
SMBIOS Version 2.6
Embedded Controller Version 2.30
BIOS Mode Legacy
BaseBoard Manufacturer TOSHIBA
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.10586.420"
User Name Tyleana-PC\Tyleana
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 2.00 GB
Total Physical Memory 1.86 GB
Available Physical Memory 1.00 GB
Total Virtual Memory 3.74 GB
Available Virtual Memory 2.74 GB
Page File Space 1.88 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
OS Name Microsoft Windows 10 Home
Version 10.0.10586 Build 10586
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name TYLEANA-PC
System Manufacturer TOSHIBA
System Model Satellite A665
System Type X86-based PC
System SKU *
Processor Intel® Core™ i3 CPU       M 350  @ 2.27GHz, 2266 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date TOSHIBA 2.30, 11/24/2011
SMBIOS Version 2.6
Embedded Controller Version 2.30
BIOS Mode Legacy
BaseBoard Manufacturer TOSHIBA
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.10586.420"
User Name Tyleana-PC\Tyleana
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 2.00 GB
Total Physical Memory 1.86 GB
Available Physical Memory 1.00 GB
Total Virtual Memory 3.74 GB
Available Virtual Memory 2.74 GB
Page File Space 1.88 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
OS Name Microsoft Windows 10 Home
Version 10.0.10586 Build 10586
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name TYLEANA-PC
System Manufacturer TOSHIBA
System Model Satellite A665
System Type X86-based PC
System SKU *
Processor Intel® Core™ i3 CPU       M 350  @ 2.27GHz, 2266 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date TOSHIBA 2.30, 11/24/2011
SMBIOS Version 2.6
Embedded Controller Version 2.30
BIOS Mode Legacy
BaseBoard Manufacturer TOSHIBA
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.10586.420"
User Name Tyleana-PC\Tyleana
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 2.00 GB
Total Physical Memory 1.86 GB
Available Physical Memory 1.00 GB
Total Virtual Memory 3.74 GB
Available Virtual Memory 2.74 GB
Page File Space 1.88 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
OS Name Microsoft Windows 10 Home
Version 10.0.10586 Build 10586
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name TYLEANA-PC
System Manufacturer TOSHIBA
System Model Satellite A665
System Type X86-based PC
System SKU *
Processor Intel® Core™ i3 CPU       M 350  @ 2.27GHz, 2266 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date TOSHIBA 2.30, 11/24/2011
SMBIOS Version 2.6
Embedded Controller Version 2.30
BIOS Mode Legacy
BaseBoard Manufacturer TOSHIBA
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.10586.420"
User Name Tyleana-PC\Tyleana
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 2.00 GB
Total Physical Memory 1.86 GB
Available Physical Memory 1.00 GB
Total Virtual Memory 3.74 GB
Available Virtual Memory 2.74 GB
Page File Space 1.88 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
OS Name Microsoft Windows 10 Home
Version 10.0.10586 Build 10586
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name TYLEANA-PC
System Manufacturer TOSHIBA
System Model Satellite A665
System Type X86-based PC
System SKU *
Processor Intel® Core™ i3 CPU       M 350  @ 2.27GHz, 2266 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date TOSHIBA 2.30, 11/24/2011
SMBIOS Version 2.6
Embedded Controller Version 2.30
BIOS Mode Legacy
BaseBoard Manufacturer TOSHIBA
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.10586.420"
User Name Tyleana-PC\Tyleana
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 2.00 GB
Total Physical Memory 1.86 GB
Available Physical Memory 1.00 GB
Total Virtual Memory 3.74 GB
Available Virtual Memory 2.74 GB
Page File Space 1.88 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
OS Name Microsoft Windows 10 Home
Version 10.0.10586 Build 10586
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name TYLEANA-PC
System Manufacturer TOSHIBA
System Model Satellite A665
System Type X86-based PC
System SKU *
Processor Intel® Core™ i3 CPU       M 350  @ 2.27GHz, 2266 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date TOSHIBA 2.30, 11/24/2011
SMBIOS Version 2.6
Embedded Controller Version 2.30
BIOS Mode Legacy
BaseBoard Manufacturer TOSHIBA
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.10586.420"
User Name Tyleana-PC\Tyleana
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 2.00 GB
Total Physical Memory 1.86 GB
Available Physical Memory 1.00 GB
Total Virtual Memory 3.74 GB
Available Virtual Memory 2.74 GB
Page File Space 1.88 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
OS Name Microsoft Windows 10 Home
Version 10.0.10586 Build 10586
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name TYLEANA-PC
System Manufacturer TOSHIBA
System Model Satellite A665
System Type X86-based PC
System SKU *
Processor Intel® Core™ i3 CPU       M 350  @ 2.27GHz, 2266 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date TOSHIBA 2.30, 11/24/2011
SMBIOS Version 2.6
Embedded Controller Version 2.30
BIOS Mode Legacy
BaseBoard Manufacturer TOSHIBA
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.10586.420"
User Name Tyleana-PC\Tyleana
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 2.00 GB
Total Physical Memory 1.86 GB
Available Physical Memory 1.00 GB
Total Virtual Memory 3.74 GB
Available Virtual Memory 2.74 GB
Page File Space 1.88 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
OS Name Microsoft Windows 10 Home
Version 10.0.10586 Build 10586
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name TYLEANA-PC
System Manufacturer TOSHIBA
System Model Satellite A665
System Type X86-based PC
System SKU *
Processor Intel® Core™ i3 CPU       M 350  @ 2.27GHz, 2266 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date TOSHIBA 2.30, 11/24/2011
SMBIOS Version 2.6
Embedded Controller Version 2.30
BIOS Mode Legacy
BaseBoard Manufacturer TOSHIBA
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.10586.420"
User Name Tyleana-PC\Tyleana
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 2.00 GB
Total Physical Memory 1.86 GB
Available Physical Memory 1.00 GB
Total Virtual Memory 3.74 GB
Available Virtual Memory 2.74 GB
Page File Space 1.88 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
OS Name Microsoft Windows 10 Home
Version 10.0.10586 Build 10586
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name TYLEANA-PC
System Manufacturer TOSHIBA
System Model Satellite A665
System Type X86-based PC
System SKU *
Processor Intel® Core™ i3 CPU       M 350  @ 2.27GHz, 2266 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date TOSHIBA 2.30, 11/24/2011
SMBIOS Version 2.6
Embedded Controller Version 2.30
BIOS Mode Legacy
BaseBoard Manufacturer TOSHIBA
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.10586.420"
User Name Tyleana-PC\Tyleana
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 2.00 GB
Total Physical Memory 1.86 GB
Available Physical Memory 1.00 GB
Total Virtual Memory 3.74 GB
Available Virtual Memory 2.74 GB
Page File Space 1.88 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
 

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#8
Ztruker

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Sorry I've been so long responding, life tends to get in the way some times :)

I'd really like the msinfo32.nfo file zip and uploaded please. Too hard to wade through all the text you posted.


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#9
wylli501

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okay I'll try a different zip program


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#10
Ztruker

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In msinfo32, click on File then Save to generate the .nfo file. Then zip it and upload here.


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#11
wylli501

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Sorry taking so long to get back to you. I can't get a response from the pc when I type in  driverquery/v>drivers.txt in the command prompt nothing happens but if I leave off the drivers.txt I get a huge file even zipped.  I notice when I load my pc and then restart the internet loads without having to troubleshoot, I don't know if that is helpful to know. 

 

still trying to find a better zip app. 


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#12
Ztruker

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7-zip is the best around as far as I'm concerned.

 

The >drivers.txt is needed to redirect the output of the driverquery /v command to a file called drivers.txt.

 

Try putting spaces between parts of the command. B means a blank space.

 

driverqueryS/vS>Sdrivers.txt


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#13
wylli501

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✓  Best Answer

Sorry I have taken so long to get back to you. All my attempts with the driverquery did not work. spaces, no spaces and got either no response or an error message. However my internet issue has been resolved by going into the network adapter and unclicking   "turn off wifi to save energy" box. That appears to have cleared up the issue and I get internet access now whenever I boot the pc and I don't have to reboot or go to troubleshoot to get connected.

 

I want to thank you for your time and patience. I hope anyone else with this or similar issue can resolve it the same way.  Once again thanks for your help.


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