Javascript Disabled Detected

You currently have javascript disabled. Several functions may not work. Please re-enable javascript to access full functionality.

Computer will not boot from anything

Started by 76broadband , Jul 26 2016 11:43 AM

Best Answer 76broadband , 29 August 2016 - 11:24 AM

Please log in to reply

#1
76broadband

Posted 26 July 2016 - 11:43 AM

Member

Member
50 posts

Last week, I noticed that my computer would restart if I attempted to boot from anything (hard drive, CD drive, etc.). I later found out that the hard drive had failed. So, I bought a new one, installed it (correctly), cleaned off the thermal paste on the CPU (it was getting a bit old, so I figured I would do so), applied new thermal paste, re-installed the heat sink & fan (correctly), then attempted to start it up. It still would reboot after attempting to boot from my Windows 7 installation CD. After this, I re-seated the RAM. It still would randomly restart.

To be more specific; the computer will display the initial boot screen. After this goes away, I try to boot it from the Windows 7 installation CD (the hard drive is new, so there is nothing on it). After a few tries of getting it to boot from that CD, it finally worked (before then, it would just restart when it reached the "Starting Windows" message). I told it to install Windows 7. It appeared to be doing so. After being away from the computer for about 10 minutes, I could see that the computer had restarted (it gave me different options for starting Windows). I don't know if it restarted during the installation or not.

My two questions are; why is it doing this & is there a solution? This problem has been extremely frustrating for me, and if I have to buy a new computer, then I will do so. I just wanted to know if there are any solutions to this problem before I did so.

Thanks in advance for any help!

UPDATE: It apparently did install Windows 7. However, it restarted while I was trying to set up Windows 7.

Edited by 76broadband, 26 July 2016 - 11:49 AM.

#2
RKinner

Posted 26 July 2016 - 05:03 PM

Malware Expert

Expert
24,625 posts

Sounds like it is overheating. If you boot into the BIOS Setup and just let it sit does it crash too?

#3
76broadband

Posted 30 July 2016 - 02:18 PM

Member

Topic Starter
Member
50 posts

Sounds like it is overheating. If you boot into the BIOS Setup and just let it sit does it crash too?

It does not crash if I let it sit in the BIOS.

I actually decided to install an old graphics card to the computer after posting this question. After doing that, the computer booted to Windows 7 without restarting. However, if I restart the computer (because of installing updates), nine times out of ten it won't boot back to Windows 7. It will get past the initial boot screen, but right when the "Starting Windows" screen should appear, it restarts. Because of this, I have to wait around 10 minutes before turning it on again for it to boot to Windows 7.

I noticed something odd; before I installed the graphics card, I attempted to changed the theme (multiple times) from the "basic Windows 7 theme" to the "AERO theme". The computer restarted itself when I did that. Perhaps it is overheating.

According to the computer, the CPU runs at around 20 degrees Celsius before booting to Windows 7. According to HWMonitor, the CPU runs at around 40 degrees Celsius while running Windows 7. Are these temperatures safe for the CPU?

#4
RKinner

Posted 30 July 2016 - 05:03 PM

Malware Expert

Expert
24,625 posts

Doesn't sound like it is overheating. 65 C and over would be cause for worry. You can get a second opinion from speedfan:

http://www.filehippo...nload_speedfan/

Download, save and Install it (Win 7 or Vista right click and Run As Admin.) then run it.

It will tell you your temps in real time. Also note the temperature of your video card if it gives it.

You might try changing the resolutuon to 600 x 800 and see if that helps. That would imply that the video driver is bad.

Did it leave us any dumps I wonder?

Download BlueScreenView

http://www.nirsoft.net/utils/blue_screen_view.html

Double click on BlueScreenView.exe file to run the program.

When scanning is done, go Edit, Select All.

Go File, Save Selected Items, and save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Let's also look at the event logs:

1. Please download the Event Viewer Tool by Vino Rosso

http://images.malwar...om/vino/VEW.exe

and save it to your Desktop:

2. Right-click VEW.exe and Run AS Administrator

3. Under 'Select log to query', select:

* System

4. Under 'Select type to list', select:

* Error

* Warning

Then use the 'Number of events' as follows:

1. Click the radio button for 'Number of events'

Type 20 in the 1 to 20 box

Then click the Run button.

Notepad will open with the output log.

Please post the Output log in your next reply then repeat but select Application. (Each time you run VEW it overwrites the log so copy the first one to a Reply or rename it before running it a second time.)

#5
76broadband

Posted 31 July 2016 - 01:15 PM

Member

Topic Starter
Member
50 posts

Doesn't sound like it is overheating. 65 C and over would be cause for worry. You can get a second opinion from speedfan:

http://www.filehippo...nload_speedfan/

Download, save and Install it (Win 7 or Vista right click and Run As Admin.) then run it.

It will tell you your temps in real time. Also note the temperature of your video card if it gives it.

You might try changing the resolutuon to 600 x 800 and see if that helps. That would imply that the video driver is bad.

Did it leave us any dumps I wonder?

Download BlueScreenView

http://www.nirsoft.net/utils/blue_screen_view.html

Double click on BlueScreenView.exe file to run the program.

When scanning is done, go Edit, Select All.

Go File, Save Selected Items, and save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Let's also look at the event logs:

1. Please download the Event Viewer Tool by Vino Rosso

http://images.malwar...om/vino/VEW.exe

and save it to your Desktop:

2. Right-click VEW.exe and Run AS Administrator

3. Under 'Select log to query', select:

* System

4. Under 'Select type to list', select:

* Error

* Warning

Then use the 'Number of events' as follows:

1. Click the radio button for 'Number of events'

Type 20 in the 1 to 20 box

Then click the Run button.

Notepad will open with the output log.

Please post the Output log in your next reply then repeat but select Application. (Each time you run VEW it overwrites the log so copy the first one to a Reply or rename it before running it a second time.)

According to SpeedFan 4.52, the Core 0 temperature runs at around 45 degrees Celsius (sometimes going to 50 degrees Celsius); the Core 1 temperature runs at around 43 degrees Celsius (also going to around 50 degrees Celsius at times); the GPU temperature runs at 42 degrees Celsius most of the time. However, there are things labeled "Temp1" & "Temp2", which are running at around 84 degrees Celsius, and there is a fire symbol next to both of them.

I changed the resolution to 600 x 800 as you requested. This didn't affect the problem.

This is the file generated by BlueScreenView:

==================================================

Dump File : 072816-26520-01.dmp

Crash Time : 7/28/2016 5:49:52 PM

Bug Check String : BAD_POOL_HEADER

Bug Check Code : 0x00000019

Parameter 1 : 00000000`00000003

Parameter 2 : fffffa80`02147d10

Parameter 3 : fffffa80`02147d10

Parameter 4 : 00000000`00000000

Caused By Driver : ntoskrnl.exe

Caused By Address : ntoskrnl.exe+71f00

File Description : NT Kernel & System

Product Name : Microsoft® Windows® Operating System

Company : Microsoft Corporation

File Version : 6.1.7601.23418 (win7sp1_ldr.160408-2045)

Processor : x64

Crash Address : ntoskrnl.exe+71f00

Stack Address 1 :

Stack Address 2 :

Stack Address 3 :

Computer Name :

Full Path : C:\Windows\Minidump\072816-26520-01.dmp

Processors Count : 2

Major Version : 15

Minor Version : 7600

Dump File Size : 290,432

Dump File Time : 7/28/2016 8:35:02 PM

==================================================

This is the file generated by the Event Viewer Tool without the "Application" box checked:

Vino's Event Viewer v01c run on Windows 2008 in English

Report run at 31/07/2016 2:54:25 PM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

'System' Log - Critical Type

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Log: 'System' Date/Time: 31/07/2016 6:28:53 PM

Type: Critical Category: 63

Event: 41 Source: Microsoft-Windows-Kernel-Power

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 31/07/2016 2:38:24 AM

Type: Critical Category: 63

Event: 41 Source: Microsoft-Windows-Kernel-Power

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 29/07/2016 12:34:43 AM

Type: Critical Category: 63

Event: 41 Source: Microsoft-Windows-Kernel-Power

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

'System' Log - Error Type

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Log: 'System' Date/Time: 31/07/2016 6:53:38 PM

Type: Error Category: 1

Event: 20 Source: Microsoft-Windows-WindowsUpdateClient

Installation Failure: Windows failed to install the following update with error 0x800736cc: Update for Windows 7 for x64-based Systems (KB2732487).

Log: 'System' Date/Time: 31/07/2016 6:33:57 PM

Type: Error Category: 0

Event: 10000 Source: Microsoft-Windows-WLAN-AutoConfig

WLAN Extensibility Module has failed to start. Module Path: C:\Windows\system32\Rtlihvs.dll Error Code: 126

Log: 'System' Date/Time: 31/07/2016 6:29:53 PM

Type: Error Category: 0

Event: 10000 Source: Microsoft-Windows-WLAN-AutoConfig

WLAN Extensibility Module has failed to start. Module Path: C:\Windows\system32\Rtlihvs.dll Error Code: 126

Log: 'System' Date/Time: 31/07/2016 6:29:25 PM

Type: Error Category: 0

Event: 6008 Source: EventLog

The previous system shutdown at 3:10:16 AM on ?7/?31/?2016 was unexpected.

Log: 'System' Date/Time: 31/07/2016 5:19:50 AM

Type: Error Category: 0

Event: 10000 Source: Microsoft-Windows-WLAN-AutoConfig

WLAN Extensibility Module has failed to start. Module Path: C:\Windows\system32\Rtlihvs.dll Error Code: 126

Log: 'System' Date/Time: 31/07/2016 3:42:53 AM

Type: Error Category: 1

Event: 20 Source: Microsoft-Windows-WindowsUpdateClient

Installation Failure: Windows failed to install the following update with error 0x80246007: Security Update for Windows 7 for x64-based Systems (KB3109094).

Log: 'System' Date/Time: 31/07/2016 3:42:53 AM

Type: Error Category: 1

Event: 20 Source: Microsoft-Windows-WindowsUpdateClient

Installation Failure: Windows failed to install the following update with error 0x80246007: Security Update for Windows 7 for x64-based Systems (KB3078601).

Log: 'System' Date/Time: 31/07/2016 3:42:53 AM

Type: Error Category: 1

Event: 20 Source: Microsoft-Windows-WindowsUpdateClient

Installation Failure: Windows failed to install the following update with error 0x80246007: Security Update for Windows 7 for x64-based Systems (KB3156016).

Log: 'System' Date/Time: 31/07/2016 3:42:53 AM

Type: Error Category: 1

Event: 20 Source: Microsoft-Windows-WindowsUpdateClient

Installation Failure: Windows failed to install the following update with error 0x80246007: Security Update for Windows 7 for x64-based Systems (KB3110329).

Log: 'System' Date/Time: 31/07/2016 3:42:53 AM

Type: Error Category: 1

Event: 20 Source: Microsoft-Windows-WindowsUpdateClient

Installation Failure: Windows failed to install the following update with error 0x80246007: Security Update for Windows 7 for x64-based Systems (KB3035132).

Log: 'System' Date/Time: 31/07/2016 3:42:53 AM

Type: Error Category: 1

Event: 20 Source: Microsoft-Windows-WindowsUpdateClient

Installation Failure: Windows failed to install the following update with error 0x8024200d: Security Update for Windows 7 for x64-based Systems (KB3156019).

Log: 'System' Date/Time: 31/07/2016 3:42:53 AM

Type: Error Category: 1

Event: 20 Source: Microsoft-Windows-WindowsUpdateClient

Installation Failure: Windows failed to install the following update with error 0x8024200d: Security Update for Windows 7 for x64-based Systems (KB3035126).

Log: 'System' Date/Time: 31/07/2016 3:02:01 AM

Type: Error Category: 1

Event: 20 Source: Microsoft-Windows-WindowsUpdateClient

Installation Failure: Windows failed to install the following update with error 0x80242016: Update for Internet Explorer 8 Compatibility View List for Windows 7 for x64-based Systems (KB2598845).

Log: 'System' Date/Time: 31/07/2016 2:59:54 AM

Type: Error Category: 0

Event: 10010 Source: Microsoft-Windows-DistributedCOM

The server {752073A1-23F2-4396-85F0-8FDB879ED0ED} did not register with DCOM within the required timeout.

Log: 'System' Date/Time: 31/07/2016 2:59:37 AM

Type: Error Category: 0

Event: 7023 Source: Service Control Manager

The event description cannot be found.

Log: 'System' Date/Time: 31/07/2016 2:55:02 AM

Type: Error Category: 0

Event: 10000 Source: Microsoft-Windows-WLAN-AutoConfig

WLAN Extensibility Module has failed to start. Module Path: C:\Windows\system32\Rtlihvs.dll Error Code: 126

Log: 'System' Date/Time: 31/07/2016 2:52:14 AM

Type: Error Category: 0

Event: 10000 Source: Microsoft-Windows-WLAN-AutoConfig

WLAN Extensibility Module has failed to start. Module Path: C:\Windows\system32\Rtlihvs.dll Error Code: 126

Log: 'System' Date/Time: 31/07/2016 2:51:44 AM

Type: Error Category: 0

Event: 10000 Source: Microsoft-Windows-WLAN-AutoConfig

WLAN Extensibility Module has failed to start. Module Path: C:\Windows\system32\Rtlihvs.dll Error Code: 126

Log: 'System' Date/Time: 31/07/2016 2:49:17 AM

Type: Error Category: 0

Event: 10000 Source: Microsoft-Windows-WLAN-AutoConfig

WLAN Extensibility Module has failed to start. Module Path: C:\Windows\system32\Rtlihvs.dll Error Code: 126

Log: 'System' Date/Time: 31/07/2016 2:44:45 AM

Type: Error Category: 0

Event: 7034 Source: Service Control Manager

The NVIDIA Stereoscopic 3D Driver Service service terminated unexpectedly. It has done this 1 time(s).

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

'System' Log - Warning Type

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Log: 'System' Date/Time: 31/07/2016 6:31:29 PM

Type: Warning Category: 0

Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig

WLAN AutoConfig service has successfully stopped.

Log: 'System' Date/Time: 31/07/2016 5:43:20 AM

Type: Warning Category: 0

Event: 1014 Source: Microsoft-Windows-DNS-Client

Name resolution for the name ajax.cloudflare.com timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 31/07/2016 3:46:29 AM

Type: Warning Category: 0

Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig

WLAN AutoConfig service has successfully stopped.

Log: 'System' Date/Time: 31/07/2016 2:52:26 AM

Type: Warning Category: 0

Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig

WLAN AutoConfig service has successfully stopped.

Log: 'System' Date/Time: 31/07/2016 2:44:46 AM

Type: Warning Category: 0

Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig

WLAN AutoConfig service has successfully stopped.

Log: 'System' Date/Time: 31/07/2016 1:50:28 AM

Type: Warning Category: 3

Event: 2004 Source: Microsoft-Windows-Resource-Exhaustion-Detector

Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: TrustedInstaller.exe (296) consumed 9310916608 bytes, svchost.exe (316) consumed 501866496 bytes, and chrome.exe (2656) consumed 236052480 bytes.

Log: 'System' Date/Time: 31/07/2016 1:45:29 AM

Type: Warning Category: 3

Event: 2004 Source: Microsoft-Windows-Resource-Exhaustion-Detector

Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: TrustedInstaller.exe (296) consumed 9310752768 bytes, svchost.exe (316) consumed 501927936 bytes, and chrome.exe (2656) consumed 236052480 bytes.

Log: 'System' Date/Time: 31/07/2016 1:40:29 AM

Type: Warning Category: 3

Event: 2004 Source: Microsoft-Windows-Resource-Exhaustion-Detector

Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: TrustedInstaller.exe (296) consumed 9310752768 bytes, svchost.exe (316) consumed 501923840 bytes, and chrome.exe (2656) consumed 234688512 bytes.

Log: 'System' Date/Time: 31/07/2016 1:35:29 AM

Type: Warning Category: 3

Event: 2004 Source: Microsoft-Windows-Resource-Exhaustion-Detector

Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: TrustedInstaller.exe (296) consumed 9310838784 bytes, svchost.exe (316) consumed 501919744 bytes, and chrome.exe (2656) consumed 231784448 bytes.

Log: 'System' Date/Time: 31/07/2016 1:30:32 AM

Type: Warning Category: 3

Event: 2004 Source: Microsoft-Windows-Resource-Exhaustion-Detector

Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: TrustedInstaller.exe (296) consumed 9310838784 bytes, svchost.exe (316) consumed 501862400 bytes, and chrome.exe (2656) consumed 231972864 bytes.

Log: 'System' Date/Time: 31/07/2016 1:25:29 AM

Type: Warning Category: 3

Event: 2004 Source: Microsoft-Windows-Resource-Exhaustion-Detector

Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: TrustedInstaller.exe (296) consumed 9310838784 bytes, svchost.exe (316) consumed 502022144 bytes, and chrome.exe (2656) consumed 226627584 bytes.

Log: 'System' Date/Time: 31/07/2016 1:20:32 AM

Type: Warning Category: 3

Event: 2004 Source: Microsoft-Windows-Resource-Exhaustion-Detector

Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: TrustedInstaller.exe (296) consumed 9310838784 bytes, svchost.exe (316) consumed 501964800 bytes, and chrome.exe (2656) consumed 225427456 bytes.

Log: 'System' Date/Time: 31/07/2016 1:15:27 AM

Type: Warning Category: 3

Event: 2004 Source: Microsoft-Windows-Resource-Exhaustion-Detector

Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: TrustedInstaller.exe (296) consumed 9310838784 bytes, svchost.exe (316) consumed 502083584 bytes, and chrome.exe (2656) consumed 224743424 bytes.

Log: 'System' Date/Time: 31/07/2016 1:10:27 AM

Type: Warning Category: 3

Event: 2004 Source: Microsoft-Windows-Resource-Exhaustion-Detector

Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: TrustedInstaller.exe (296) consumed 9310838784 bytes, svchost.exe (316) consumed 501903360 bytes, and chrome.exe (2656) consumed 219430912 bytes.

Log: 'System' Date/Time: 31/07/2016 1:05:26 AM

Type: Warning Category: 3

Event: 2004 Source: Microsoft-Windows-Resource-Exhaustion-Detector

Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: TrustedInstaller.exe (296) consumed 9310838784 bytes, svchost.exe (316) consumed 501841920 bytes, and chrome.exe (2656) consumed 216850432 bytes.

Log: 'System' Date/Time: 31/07/2016 1:00:26 AM

Type: Warning Category: 3

Event: 2004 Source: Microsoft-Windows-Resource-Exhaustion-Detector

Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: TrustedInstaller.exe (296) consumed 9310838784 bytes, svchost.exe (316) consumed 502046720 bytes, and chrome.exe (2656) consumed 215801856 bytes.

Log: 'System' Date/Time: 31/07/2016 12:55:27 AM

Type: Warning Category: 3

Event: 2004 Source: Microsoft-Windows-Resource-Exhaustion-Detector

Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: TrustedInstaller.exe (296) consumed 9183145984 bytes, svchost.exe (316) consumed 502050816 bytes, and chrome.exe (2656) consumed 213975040 bytes.

Log: 'System' Date/Time: 30/07/2016 8:12:20 PM

Type: Warning Category: 0

Event: 1014 Source: Microsoft-Windows-DNS-Client

Name resolution for the name nist1.nyc.certifiedtime.com timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 29/07/2016 7:36:26 AM

Type: Warning Category: 0

Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig

WLAN AutoConfig service has successfully stopped.

Log: 'System' Date/Time: 29/07/2016 3:42:52 AM

Type: Warning Category: 0

Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig

WLAN AutoConfig service has successfully stopped.

This is the file generated by the Event Viewer Tool with the "Application" box checked:

Vino's Event Viewer v01c run on Windows 2008 in English

Report run at 31/07/2016 2:57:20 PM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

'Application' Log - Critical Type

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

'Application' Log - Error Type

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Log: 'Application' Date/Time: 31/07/2016 6:40:07 PM

Type: Error Category: 0

Event: 3011 Source: Microsoft-Windows-LoadPerf

Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

Log: 'Application' Date/Time: 31/07/2016 6:40:07 PM

Type: Error Category: 0

Event: 3012 Source: Microsoft-Windows-LoadPerf

The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

Log: 'Application' Date/Time: 31/07/2016 5:31:21 AM

Type: Error Category: 0

Event: 1014 Source: Microsoft-Windows-Security-SPP

Acquisition of End User License failed. hr=0xC004C008 Sku Id=da22eadd-46dc-4056-a287-f5041c852470

Log: 'Application' Date/Time: 31/07/2016 5:31:21 AM

Type: Error Category: 0

Event: 8200 Source: Microsoft-Windows-Security-SPP

License acquisition failure details. hr=0xC004C008

Log: 'Application' Date/Time: 31/07/2016 5:26:16 AM

Type: Error Category: 0

Event: 3011 Source: Microsoft-Windows-LoadPerf

Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

Log: 'Application' Date/Time: 31/07/2016 5:26:16 AM

Type: Error Category: 0

Event: 3012 Source: Microsoft-Windows-LoadPerf

Log: 'Application' Date/Time: 31/07/2016 3:02:09 AM

Type: Error Category: 0

Event: 3011 Source: Microsoft-Windows-LoadPerf

Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

Log: 'Application' Date/Time: 31/07/2016 3:02:09 AM

Type: Error Category: 0

Event: 3012 Source: Microsoft-Windows-LoadPerf

Log: 'Application' Date/Time: 31/07/2016 2:44:40 AM

Type: Error Category: 100

Event: 1000 Source: Application Error

Faulting application name: RtlService.exe, version: 700.1006.416.2010, time stamp: 0x4bc81b90 Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc0000005 Fault offset: 0x745c7454 Faulting process id: 0x6ac Faulting application start time: 0x01d1ead4c3e01a6f Faulting application path: C:\Program Files (x86)\CNet\Wireless LAN Driver and Utility\RtlService.exe Faulting module path: unknown Report Id: b9ed1b69-56c8-11e6-a366-00e04d70621e

Log: 'Application' Date/Time: 31/07/2016 2:44:35 AM

Type: Error Category: 100

Event: 1000 Source: Application Error

Faulting application name: NvNetworkService.exe, version: 1.0.3.10, time stamp: 0x531e899e Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc0000005 Fault offset: 0x745c7454 Faulting process id: 0x618 Faulting application start time: 0x01d1ead4c06cfbea Faulting application path: C:\Program Files (x86)\NVIDIA Corporation\NetService\NvNetworkService.exe Faulting module path: unknown Report Id: b6ec3ef0-56c8-11e6-a366-00e04d70621e

Log: 'Application' Date/Time: 31/07/2016 2:44:32 AM

Type: Error Category: 100

Event: 1000 Source: Application Error

Faulting application name: nvSCPAPISvr.exe, version: 7.17.13.4052, time stamp: 0x53b44454 Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc0000005 Fault offset: 0x745c7454 Faulting process id: 0x2e8 Faulting application start time: 0x01d1ead4aa2cbefa Faulting application path: C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe Faulting module path: unknown Report Id: b4f39b36-56c8-11e6-a366-00e04d70621e

Log: 'Application' Date/Time: 31/07/2016 2:43:58 AM

Type: Error Category: 0

Event: 3011 Source: Microsoft-Windows-LoadPerf

Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

Log: 'Application' Date/Time: 31/07/2016 2:43:58 AM

Type: Error Category: 0

Event: 3012 Source: Microsoft-Windows-LoadPerf

Log: 'Application' Date/Time: 31/07/2016 1:46:11 AM

Type: Error Category: 0

Event: 9020 Source: Desktop Window Manager

The Desktop Window Manager has encountered a fatal error (0x80070008)

Log: 'Application' Date/Time: 30/07/2016 9:33:04 PM

Type: Error Category: 0

Event: 3011 Source: Microsoft-Windows-LoadPerf

Unloading the performance counter strings for service Windows Workflow Foundation 4.0.0.0 (Windows Workflow Foundation 4.0.0.0) failed. The first DWORD in the Data section contains the error code.

Log: 'Application' Date/Time: 30/07/2016 9:33:04 PM

Type: Error Category: 0

Event: 3012 Source: Microsoft-Windows-LoadPerf

Log: 'Application' Date/Time: 30/07/2016 9:33:04 PM

Type: Error Category: 0

Event: 3011 Source: Microsoft-Windows-LoadPerf

Unloading the performance counter strings for service Windows Workflow Foundation 4.0.0.0 (Windows Workflow Foundation 4.0.0.0) failed. The first DWORD in the Data section contains the error code.

Log: 'Application' Date/Time: 30/07/2016 9:33:04 PM

Type: Error Category: 0

Event: 3012 Source: Microsoft-Windows-LoadPerf

Log: 'Application' Date/Time: 30/07/2016 9:32:41 PM

Type: Error Category: 0

Event: 3011 Source: Microsoft-Windows-LoadPerf

Unloading the performance counter strings for service MSDTC Bridge 4.0.0.0 (MSDTC Bridge 4.0.0.0) failed. The first DWORD in the Data section contains the error code.

Log: 'Application' Date/Time: 30/07/2016 9:32:41 PM

Type: Error Category: 0

Event: 3012 Source: Microsoft-Windows-LoadPerf

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

'Application' Log - Warning Type

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Log: 'Application' Date/Time: 31/07/2016 6:31:24 PM

Type: Warning Category: 0

Event: 6004 Source: Microsoft-Windows-Winlogon

The winlogon notification subscriber <TrustedInstaller> failed a critical notification event.

Log: 'Application' Date/Time: 31/07/2016 5:21:37 AM

Type: Warning Category: 1

Event: 1008 Source: Microsoft-Windows-Search

The Windows Search Service is starting up and attempting to remove the old search index {Reason: Application Requested}.

Log: 'Application' Date/Time: 31/07/2016 2:52:14 AM

Type: Warning Category: 0

Event: 6004 Source: Microsoft-Windows-Winlogon

The winlogon notification subscriber <TrustedInstaller> failed a critical notification event.

Log: 'Application' Date/Time: 31/07/2016 2:52:14 AM

Type: Warning Category: 0

Event: 6006 Source: Microsoft-Windows-Winlogon

The winlogon notification subscriber <TrustedInstaller> took 153 second(s) to handle the notification event (CreateSession).

Log: 'Application' Date/Time: 31/07/2016 2:50:40 AM

Type: Warning Category: 0

Event: 6005 Source: Microsoft-Windows-Winlogon

The winlogon notification subscriber <TrustedInstaller> is taking long time to handle the notification event (CreateSession).

Log: 'Application' Date/Time: 31/07/2016 2:44:26 AM

Type: Warning Category: 0

Event: 6004 Source: Microsoft-Windows-Winlogon

The winlogon notification subscriber <TrustedInstaller> failed a critical notification event.

Log: 'Application' Date/Time: 31/07/2016 2:43:08 AM

Type: Warning Category: 0

Event: 6006 Source: Microsoft-Windows-Winlogon

The winlogon notification subscriber <TrustedInstaller> took 112 second(s) to handle the notification event (CreateSession).

Log: 'Application' Date/Time: 31/07/2016 2:42:16 AM

Type: Warning Category: 0

Event: 6005 Source: Microsoft-Windows-Winlogon

The winlogon notification subscriber <TrustedInstaller> is taking long time to handle the notification event (CreateSession).

Log: 'Application' Date/Time: 31/07/2016 12:53:13 AM

Type: Warning Category: 0

Event: 10010 Source: Microsoft-Windows-RestartManager

Application 'C:\Program Files (x86)\Google\Chrome\Application\chrome.exe' (pid 2452) cannot be restarted - Application SID does not match Conductor SID..

Log: 'Application' Date/Time: 31/07/2016 12:53:12 AM

Type: Warning Category: 0

Event: 10010 Source: Microsoft-Windows-RestartManager

Application 'C:\Program Files\Microsoft Security Client\msseces.exe' (pid 2944) cannot be restarted - Application SID does not match Conductor SID..

Log: 'Application' Date/Time: 31/07/2016 12:53:12 AM

Type: Warning Category: 0

Event: 10010 Source: Microsoft-Windows-RestartManager

Application 'C:\Windows\explorer.exe' (pid 2404) cannot be restarted - Application SID does not match Conductor SID..

Log: 'Application' Date/Time: 31/07/2016 12:53:12 AM

Type: Warning Category: 0

Event: 10010 Source: Microsoft-Windows-RestartManager

Application 'C:\Program Files (x86)\Skype\Phone\Skype.exe' (pid 2952) cannot be restarted - Application SID does not match Conductor SID..

Log: 'Application' Date/Time: 30/07/2016 9:32:31 PM

Type: Warning Category: 1

Event: 1020 Source: ASP.NET 4.0.30319.0

Updates to the IIS metabase were aborted because IIS is either not installed or is disabled on this machine. To configure ASP.NET to run in IIS, please install or enable IIS and re-register ASP.NET using aspnet_regiis.exe /i.

Log: 'Application' Date/Time: 30/07/2016 9:32:28 PM

Type: Warning Category: 1

Event: 1020 Source: ASP.NET 4.0.30319.0

Log: 'Application' Date/Time: 30/07/2016 9:31:28 PM

Type: Warning Category: 0

Event: 10010 Source: Microsoft-Windows-RestartManager

Application 'C:\Program Files (x86)\Skype\Phone\Skype.exe' (pid 2952) cannot be restarted - Application SID does not match Conductor SID..

Log: 'Application' Date/Time: 30/07/2016 9:31:02 PM

Type: Warning Category: 0

Event: 10010 Source: Microsoft-Windows-RestartManager

Application 'C:\Program Files (x86)\Skype\Phone\Skype.exe' (pid 2952) cannot be restarted - Application SID does not match Conductor SID..

Log: 'Application' Date/Time: 30/07/2016 9:21:57 PM

Type: Warning Category: 1

Event: 1020 Source: ASP.NET 4.0.30319.0

Log: 'Application' Date/Time: 30/07/2016 9:21:53 PM

Type: Warning Category: 1

Event: 1020 Source: ASP.NET 4.0.30319.0

Log: 'Application' Date/Time: 30/07/2016 9:09:49 PM

Type: Warning Category: 1

Event: 1020 Source: ASP.NET 4.0.30319.0

Log: 'Application' Date/Time: 30/07/2016 9:09:45 PM

Type: Warning Category: 1

Event: 1020 Source: ASP.NET 4.0.30319.0

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

'System' Log - Critical Type

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Log: 'System' Date/Time: 31/07/2016 6:28:53 PM

Type: Critical Category: 63

Event: 41 Source: Microsoft-Windows-Kernel-Power

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 31/07/2016 2:38:24 AM

Type: Critical Category: 63

Event: 41 Source: Microsoft-Windows-Kernel-Power

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 29/07/2016 12:34:43 AM

Type: Critical Category: 63

Event: 41 Source: Microsoft-Windows-Kernel-Power

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

'System' Log - Error Type

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Log: 'System' Date/Time: 31/07/2016 6:53:38 PM

Type: Error Category: 1

Event: 20 Source: Microsoft-Windows-WindowsUpdateClient

Installation Failure: Windows failed to install the following update with error 0x800736cc: Update for Windows 7 for x64-based Systems (KB2732487).

Log: 'System' Date/Time: 31/07/2016 6:33:57 PM

Type: Error Category: 0

Event: 10000 Source: Microsoft-Windows-WLAN-AutoConfig

WLAN Extensibility Module has failed to start. Module Path: C:\Windows\system32\Rtlihvs.dll Error Code: 126

Log: 'System' Date/Time: 31/07/2016 6:29:53 PM

Type: Error Category: 0

Event: 10000 Source: Microsoft-Windows-WLAN-AutoConfig

WLAN Extensibility Module has failed to start. Module Path: C:\Windows\system32\Rtlihvs.dll Error Code: 126

Log: 'System' Date/Time: 31/07/2016 6:29:25 PM

Type: Error Category: 0

Event: 6008 Source: EventLog

The previous system shutdown at 3:10:16 AM on ?7/?31/?2016 was unexpected.

Log: 'System' Date/Time: 31/07/2016 5:19:50 AM

Type: Error Category: 0

Event: 10000 Source: Microsoft-Windows-WLAN-AutoConfig

WLAN Extensibility Module has failed to start. Module Path: C:\Windows\system32\Rtlihvs.dll Error Code: 126

Log: 'System' Date/Time: 31/07/2016 3:42:53 AM

Type: Error Category: 1

Event: 20 Source: Microsoft-Windows-WindowsUpdateClient

Installation Failure: Windows failed to install the following update with error 0x80246007: Security Update for Windows 7 for x64-based Systems (KB3109094).

Log: 'System' Date/Time: 31/07/2016 3:42:53 AM

Type: Error Category: 1

Event: 20 Source: Microsoft-Windows-WindowsUpdateClient

Installation Failure: Windows failed to install the following update with error 0x80246007: Security Update for Windows 7 for x64-based Systems (KB3078601).

Log: 'System' Date/Time: 31/07/2016 3:42:53 AM

Type: Error Category: 1

Event: 20 Source: Microsoft-Windows-WindowsUpdateClient

Installation Failure: Windows failed to install the following update with error 0x80246007: Security Update for Windows 7 for x64-based Systems (KB3156016).

Log: 'System' Date/Time: 31/07/2016 3:42:53 AM

Type: Error Category: 1

Event: 20 Source: Microsoft-Windows-WindowsUpdateClient

Installation Failure: Windows failed to install the following update with error 0x80246007: Security Update for Windows 7 for x64-based Systems (KB3110329).

Log: 'System' Date/Time: 31/07/2016 3:42:53 AM

Type: Error Category: 1

Event: 20 Source: Microsoft-Windows-WindowsUpdateClient

Installation Failure: Windows failed to install the following update with error 0x80246007: Security Update for Windows 7 for x64-based Systems (KB3035132).

Log: 'System' Date/Time: 31/07/2016 3:42:53 AM

Type: Error Category: 1

Event: 20 Source: Microsoft-Windows-WindowsUpdateClient

Installation Failure: Windows failed to install the following update with error 0x8024200d: Security Update for Windows 7 for x64-based Systems (KB3156019).

Log: 'System' Date/Time: 31/07/2016 3:42:53 AM

Type: Error Category: 1

Event: 20 Source: Microsoft-Windows-WindowsUpdateClient

Installation Failure: Windows failed to install the following update with error 0x8024200d: Security Update for Windows 7 for x64-based Systems (KB3035126).

Log: 'System' Date/Time: 31/07/2016 3:02:01 AM

Type: Error Category: 1

Event: 20 Source: Microsoft-Windows-WindowsUpdateClient

Installation Failure: Windows failed to install the following update with error 0x80242016: Update for Internet Explorer 8 Compatibility View List for Windows 7 for x64-based Systems (KB2598845).

Log: 'System' Date/Time: 31/07/2016 2:59:54 AM

Type: Error Category: 0

Event: 10010 Source: Microsoft-Windows-DistributedCOM

The server {752073A1-23F2-4396-85F0-8FDB879ED0ED} did not register with DCOM within the required timeout.

Log: 'System' Date/Time: 31/07/2016 2:59:37 AM

Type: Error Category: 0

Event: 7023 Source: Service Control Manager

The event description cannot be found.

Log: 'System' Date/Time: 31/07/2016 2:55:02 AM

Type: Error Category: 0

Event: 10000 Source: Microsoft-Windows-WLAN-AutoConfig

WLAN Extensibility Module has failed to start. Module Path: C:\Windows\system32\Rtlihvs.dll Error Code: 126

Log: 'System' Date/Time: 31/07/2016 2:52:14 AM

Type: Error Category: 0

Event: 10000 Source: Microsoft-Windows-WLAN-AutoConfig

WLAN Extensibility Module has failed to start. Module Path: C:\Windows\system32\Rtlihvs.dll Error Code: 126

Log: 'System' Date/Time: 31/07/2016 2:51:44 AM

Type: Error Category: 0

Event: 10000 Source: Microsoft-Windows-WLAN-AutoConfig

WLAN Extensibility Module has failed to start. Module Path: C:\Windows\system32\Rtlihvs.dll Error Code: 126

Log: 'System' Date/Time: 31/07/2016 2:49:17 AM

Type: Error Category: 0

Event: 10000 Source: Microsoft-Windows-WLAN-AutoConfig

WLAN Extensibility Module has failed to start. Module Path: C:\Windows\system32\Rtlihvs.dll Error Code: 126

Log: 'System' Date/Time: 31/07/2016 2:44:45 AM

Type: Error Category: 0

Event: 7034 Source: Service Control Manager

The NVIDIA Stereoscopic 3D Driver Service service terminated unexpectedly. It has done this 1 time(s).

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

'System' Log - Warning Type

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Log: 'System' Date/Time: 31/07/2016 6:31:29 PM

Type: Warning Category: 0

Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig

WLAN AutoConfig service has successfully stopped.

Log: 'System' Date/Time: 31/07/2016 5:43:20 AM

Type: Warning Category: 0

Event: 1014 Source: Microsoft-Windows-DNS-Client

Name resolution for the name ajax.cloudflare.com timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 31/07/2016 3:46:29 AM

Type: Warning Category: 0

Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig

WLAN AutoConfig service has successfully stopped.

Log: 'System' Date/Time: 31/07/2016 2:52:26 AM

Type: Warning Category: 0

Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig

WLAN AutoConfig service has successfully stopped.

Log: 'System' Date/Time: 31/07/2016 2:44:46 AM

Type: Warning Category: 0

Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig

WLAN AutoConfig service has successfully stopped.

Log: 'System' Date/Time: 31/07/2016 1:50:28 AM

Type: Warning Category: 3

Event: 2004 Source: Microsoft-Windows-Resource-Exhaustion-Detector

Log: 'System' Date/Time: 31/07/2016 1:45:29 AM

Type: Warning Category: 3

Event: 2004 Source: Microsoft-Windows-Resource-Exhaustion-Detector

Log: 'System' Date/Time: 31/07/2016 1:40:29 AM

Type: Warning Category: 3

Event: 2004 Source: Microsoft-Windows-Resource-Exhaustion-Detector

Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: TrustedInstaller.exe (296) consumed 9310752768 bytes, svchost.exe (316) consumed 501923840 bytes, and chrome.exe (2656) consumed 234688512 bytes.

Log: 'System' Date/Time: 31/07/2016 1:35:29 AM

Type: Warning Category: 3

Event: 2004 Source: Microsoft-Windows-Resource-Exhaustion-Detector

Log: 'System' Date/Time: 31/07/2016 1:30:32 AM

Type: Warning Category: 3

Event: 2004 Source: Microsoft-Windows-Resource-Exhaustion-Detector

Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: TrustedInstaller.exe (296) consumed 9310838784 bytes, svchost.exe (316) consumed 501862400 bytes, and chrome.exe (2656) consumed 231972864 bytes.

Log: 'System' Date/Time: 31/07/2016 1:25:29 AM

Type: Warning Category: 3

Event: 2004 Source: Microsoft-Windows-Resource-Exhaustion-Detector

Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: TrustedInstaller.exe (296) consumed 9310838784 bytes, svchost.exe (316) consumed 502022144 bytes, and chrome.exe (2656) consumed 226627584 bytes.

Log: 'System' Date/Time: 31/07/2016 1:20:32 AM

Type: Warning Category: 3

Event: 2004 Source: Microsoft-Windows-Resource-Exhaustion-Detector

Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: TrustedInstaller.exe (296) consumed 9310838784 bytes, svchost.exe (316) consumed 501964800 bytes, and chrome.exe (2656) consumed 225427456 bytes.

Log: 'System' Date/Time: 31/07/2016 1:15:27 AM

Type: Warning Category: 3

Event: 2004 Source: Microsoft-Windows-Resource-Exhaustion-Detector

Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: TrustedInstaller.exe (296) consumed 9310838784 bytes, svchost.exe (316) consumed 502083584 bytes, and chrome.exe (2656) consumed 224743424 bytes.

Log: 'System' Date/Time: 31/07/2016 1:10:27 AM

Type: Warning Category: 3

Event: 2004 Source: Microsoft-Windows-Resource-Exhaustion-Detector

Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: TrustedInstaller.exe (296) consumed 9310838784 bytes, svchost.exe (316) consumed 501903360 bytes, and chrome.exe (2656) consumed 219430912 bytes.

Log: 'System' Date/Time: 31/07/2016 1:05:26 AM

Type: Warning Category: 3

Event: 2004 Source: Microsoft-Windows-Resource-Exhaustion-Detector

Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: TrustedInstaller.exe (296) consumed 9310838784 bytes, svchost.exe (316) consumed 501841920 bytes, and chrome.exe (2656) consumed 216850432 bytes.

Log: 'System' Date/Time: 31/07/2016 1:00:26 AM

Type: Warning Category: 3

Event: 2004 Source: Microsoft-Windows-Resource-Exhaustion-Detector

Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: TrustedInstaller.exe (296) consumed 9310838784 bytes, svchost.exe (316) consumed 502046720 bytes, and chrome.exe (2656) consumed 215801856 bytes.

Log: 'System' Date/Time: 31/07/2016 12:55:27 AM

Type: Warning Category: 3

Event: 2004 Source: Microsoft-Windows-Resource-Exhaustion-Detector

Log: 'System' Date/Time: 30/07/2016 8:12:20 PM

Type: Warning Category: 0

Event: 1014 Source: Microsoft-Windows-DNS-Client

Name resolution for the name nist1.nyc.certifiedtime.com timed out after none of the configured DNS servers responded.

Log: 'System' Date/Time: 29/07/2016 7:36:26 AM

Type: Warning Category: 0

Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig

WLAN AutoConfig service has successfully stopped.

Log: 'System' Date/Time: 29/07/2016 3:42:52 AM

Type: Warning Category: 0

Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig

WLAN AutoConfig service has successfully stopped.

I forgot to mention that the CPU is damaged (it overheated because there was no thermal paste on it when it was installed). I had to underclock it for it to function properly. However, it worked fine before while damaged & underclocked. Could the CPU be causing the problem? I apologize for forgetting to mention this detail.

Edited by 76broadband, 31 July 2016 - 01:37 PM.

#6
RKinner

Posted 31 July 2016 - 02:19 PM

Malware Expert

Expert
24,625 posts

No idea what"Temp1" & "Temp2", are. Just some sensors on the mother board. Speedfan may be misinterpreting them.

It's possible that the damaged CPU is at fault. No telling what happens when they get too hot tho they are supposed to shut themselves down when they get too hot.

You might want to use Speedfan to check your new hard drive. I have received brand new drives that had major problems.

click on the S.M.A.R.T. tab. Click on the down arrow to the right of the Hard Disk box. Select your hard drive. Click on Perform and In-depth Online Analysis of this hard disk. Your browser will open.

At the bottom of the new page will be a line:

The link to get back and see a new report about this hard disk in the future is this.

Right click on the underlined "this" and select Copy Link Address. Move to a Reply and Paste (Ctrl + v).

VEW says your wireless driver isn't working correctly. Best to reinstall it.

Also this is odd:

Log: 'System' Date/Time: 31/07/2016 12:55:27 AM

Type: Warning Category: 3

Event: 2004 Source: Microsoft-Windows-Resource-Exhaustion-Detector

Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: TrustedInstaller.exe (296) consumed 9183145984 bytes, svchost.exe (316) consumed 502050816 bytes, and chrome.exe (2656) consumed 213975040 bytes.

It's normal for a new Win 7 install to have major updates but this seems a bit extreme. Could the PC have become infected? How did it get Chrome on it? What is Chrome doing that uses up so much memory?

See if this helps:

Control Panel, (View, By Large Icons), Windows Update, Change Settings

Change Important Updates to Check for updates but let me choose to download and Install them. OK

Copy the next line:


net stop bits & Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat" & net start bits

Start, All Programs, Accessories, right click on Command Prompt and Run as Administrator, Continue. Right click and Paste or Edit then Paste and the copied line should appear.

Hit Enter

Then get the

System Update Readiness Tool for Windows 7

This link is for 64 bit:

https://www.microsof...s.aspx?id=20858

Once that runs then get

KB3083710 and KB3102810

https://support.micr...n-us/kb/3083710

https://support.micr...n-us/kb/3102810

Then try Windows Update again and see if you have better luck.

Get Process Explorer

http://live.sysinter...com/procexp.exe

Save it to your desktop then run it (Vista or Win7 - right click and Run As Administrator).

View, Select Column, check Verified Signer, OK

Options, Verify Image Signatures

Click twice on the CPU column header to sort things by CPU usage with the big hitters at the top.

Wait a full minute then:

File, Save As, Save. Note the file name. Open the file on your desktop and copy and paste the text to a reply.

Copy the next 2 lines:

TASKLIST /SVC  > \junk.txt

notepad \junk.txt

Open an Elevated Command Prompt:

Start, All Programs, Accessories, right click on Command Prompt and Run as Administrator

Right click and Paste or Edit then Paste and the copied lines should appear.

Hit Enter if notepad does not open. Copy and paste the text from notepad into a reply.

#7
76broadband

Posted 04 August 2016 - 07:51 PM

Member

Topic Starter
Member
50 posts

No idea what"Temp1" & "Temp2", are. Just some sensors on the mother board. Speedfan may be misinterpreting them.

It's possible that the damaged CPU is at fault. No telling what happens when they get too hot tho they are supposed to shut themselves down when they get too hot.

You might want to use Speedfan to check your new hard drive. I have received brand new drives that had major problems.

click on the S.M.A.R.T. tab. Click on the down arrow to the right of the Hard Disk box. Select your hard drive. Click on Perform and In-depth Online Analysis of this hard disk. Your browser will open.

At the bottom of the new page will be a line:

The link to get back and see a new report about this hard disk in the future is this.

Right click on the underlined "this" and select Copy Link Address. Move to a Reply and Paste (Ctrl + v).

VEW says your wireless driver isn't working correctly. Best to reinstall it.

Also this is odd:

Log: 'System' Date/Time: 31/07/2016 12:55:27 AM

Type: Warning Category: 3

Event: 2004 Source: Microsoft-Windows-Resource-Exhaustion-Detector

Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: TrustedInstaller.exe (296) consumed 9183145984 bytes, svchost.exe (316) consumed 502050816 bytes, and chrome.exe (2656) consumed 213975040 bytes.

It's normal for a new Win 7 install to have major updates but this seems a bit extreme. Could the PC have become infected? How did it get Chrome on it? What is Chrome doing that uses up so much memory?

See if this helps:
Control Panel, (View, By Large Icons), Windows Update, Change Settings

Change Important Updates to Check for updates but let me choose to download and Install them. OK

Copy the next line:
net stop bits & Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat" & net start bits
Start, All Programs, Accessories, right click on Command Prompt and Run as Administrator, Continue. Right click and Paste or Edit then Paste and the copied line should appear.

Hit Enter

Then get the
System Update Readiness Tool for Windows 7

This link is for 64 bit:

https://www.microsof...s.aspx?id=20858

Once that runs then get

KB3083710 and KB3102810

https://support.micr...n-us/kb/3083710

https://support.micr...n-us/kb/3102810

Then try Windows Update again and see if you have better luck.
Get Process Explorer

http://live.sysinter...com/procexp.exe

Save it to your desktop then run it (Vista or Win7 - right click and Run As Administrator).

View, Select Column, check Verified Signer, OK

Options, Verify Image Signatures

Click twice on the CPU column header to sort things by CPU usage with the big hitters at the top.

Wait a full minute then:

File, Save As, Save. Note the file name. Open the file on your desktop and copy and paste the text to a reply.

Copy the next 2 lines:
TASKLIST /SVC  > \junk.txt
notepad \junk.txt
Open an Elevated Command Prompt:

Start, All Programs, Accessories, right click on Command Prompt and Run as Administrator

Right click and Paste or Edit then Paste and the copied lines should appear.

Hit Enter if notepad does not open. Copy and paste the text from notepad into a reply.

I apologize for this late reply. I had to reinstall Windows 7, as I accidentally installed the wrong version of Windows 7. I have done everything you have requested.

I also installed a used CPU (that is not damaged) to the computer. However, the problem still remains.

I installed Google Chrome. However, I'm not sure why it was allocating so much memory. I didn't really use it much; the only thing I used it for was to download a few basic programs & to reply to this thread.

I don't think it could be the hard drive causing the problem, as I tried installing multiple hard drives (from computers that don't have this problem) to the computer that has this problem. However, just in case, I did as you requested.

This is the link that was generated by HDDStatus:

http://www.hddstatus...cation=94FFDC17

This is the file generated by Process Explorer:

Process CPU Private Bytes Working Set PID Description Company Name Verified Signer

chrome.exe 3,216 K 3,612 K 3384 Google Chrome Google Inc. (Verified) Google Inc

chrome.exe 45,144 K 38,692 K 3404 Google Chrome Google Inc. (Verified) Google Inc

dllhost.exe 1,864 K 5,432 K 3336 COM Surrogate Microsoft Corporation (Verified) Microsoft Windows

lsm.exe 2,464 K 3,500 K 552

msseces.exe 5,736 K 10,652 K 2980 Microsoft Security Client User Interface Microsoft Corporation (Verified) Microsoft Corporation

NisSrv.exe 21,488 K 10,244 K 1904 Microsoft Network Realtime Inspection Service Microsoft Corporation (Verified) Microsoft Corporation

nvSCPAPISvr.exe 2,736 K 3,784 K 732 Stereo Vision Control Panel API Server NVIDIA Corporation (Verified) NVIDIA Corporation

nvtray.exe 4,212 K 5,704 K 208 NVIDIA Settings NVIDIA Corporation (Verified) NVIDIA Corporation

nvvsvc.exe 2,512 K 4,768 K 708 NVIDIA Driver Helper Service, Version 340.52 NVIDIA Corporation (Verified) NVIDIA Corporation

nvxdsync.exe 7,296 K 9,376 K 2216

procexp.exe 2,548 K 6,988 K 3928 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation

services.exe 4,632 K 7,040 K 536

smss.exe 424 K 776 K 272

spoolsv.exe 6,660 K 7,728 K 1372 Spooler SubSystem App Microsoft Corporation (Verified) Microsoft Windows

svchost.exe 5,080 K 8,828 K 1504 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

svchost.exe 18,860 K 17,404 K 956 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

svchost.exe 6,032 K 8,004 K 648 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

svchost.exe 10,132 K 11,348 K 928 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

taskhost.exe 6,084 K 8,452 K 908

TrustedInstaller.exe 23,228 K 27,564 K 3572 Windows Modules Installer Microsoft Corporation (Verified) Microsoft Windows

wininit.exe 1,476 K 3,460 K 420

winlogon.exe 3,172 K 6,360 K 508

WmiPrvSE.exe 2,432 K 6,268 K 1756

wmpnetwk.exe 12,036 K 6,276 K 2940 Windows Media Player Network Sharing Service Microsoft Corporation (Verified) Microsoft Windows

wuauclt.exe 1,828 K 6,164 K 2160 Windows Update Microsoft Corporation (Verified) Microsoft Windows

wuauclt.exe 1,940 K 6,516 K 748 Windows Update Microsoft Corporation (Verified) Microsoft Windows

wuauclt.exe 1,936 K 6,440 K 2020 Windows Update Microsoft Corporation (Verified) Microsoft Windows

WUDFHost.exe 1,680 K 3,080 K 1176

nvvsvc.exe < 0.01 5,032 K 8,232 K 2224

svchost.exe < 0.01 7,716 K 12,500 K 2452 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

lsass.exe < 0.01 5,704 K 10,120 K 544 Local Security Authority Process Microsoft Corporation (Verified) Microsoft Windows

csrss.exe < 0.01 2,028 K 3,508 K 376

svchost.exe < 0.01 12,428 K 10,876 K 1408 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

UninstallMonitor.exe < 0.01 6,700 K 8,820 K 2720

NvBackend.exe 0.01 2,084 K 4,536 K 504 NVIDIA Update Backend NVIDIA Corporation (Verified) NVIDIA Corporation

chrome.exe 0.01 53,828 K 34,580 K 3008 Google Chrome Google Inc. (Verified) Google Inc

taskhost.exe 0.01 8,112 K 8,484 K 2376 Host Process for Windows Tasks Microsoft Corporation (Verified) Microsoft Windows

SearchIndexer.exe 0.02 28,040 K 20,196 K 2752 Microsoft Windows Search Indexer Microsoft Corporation (Verified) Microsoft Windows

svchost.exe 0.02 4,516 K 6,832 K 780 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

svchost.exe 0.02 10,460 K 14,436 K 1032 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

svchost.exe 0.02 30,552 K 30,804 K 1256 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

explorer.exe 0.06 44,560 K 55,872 K 2436 Windows Explorer Microsoft Corporation (Verified) Microsoft Windows

chrome.exe 0.07 83,876 K 94,488 K 3716 Google Chrome Google Inc. (Verified) Google Inc

speedfan.exe 0.07 10,644 K 12,808 K 3076

chrome.exe 0.07 222,760 K 199,408 K 3820 Google Chrome Google Inc. (Verified) Google Inc

csrss.exe 0.08 2,548 K 6,316 K 444

Skype.exe 0.12 94,964 K 38,696 K 776 Skype Skype Technologies S.A. (Verified) Skype Software Sarl

dwm.exe 0.17 29,492 K 22,940 K 2408 Desktop Window Manager Microsoft Corporation (Verified) Microsoft Windows

svchost.exe 0.18 115,816 K 113,704 K 992 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

taskmgr.exe 0.22 3,636 K 11,080 K 1820

System 0.32 300 K 9,360 K 4

Interrupts 0.56 0 K 0 K n/a Hardware Interrupts and DPCs

chrome.exe 1.17 125,196 K 291,684 K 2728 Google Chrome Google Inc. (Verified) Google Inc

MsMpEng.exe 1.35 135,940 K 101,188 K 836 Antimalware Service Executable Microsoft Corporation (Verified) Microsoft Corporation

procexp64.exe 3.34 21,224 K 38,284 K 3816 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation

System Idle Process 42.58 0 K 24 K 0

svchost.exe 49.53 200,128 K 121,544 K 2596 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

This is the file generated by Command Prompt:

Image Name PID Services

========================= ======== ============================================

System Idle Process 0 N/A

System 4 N/A

smss.exe 272 N/A

csrss.exe 376 N/A

wininit.exe 420 N/A

csrss.exe 444 N/A

winlogon.exe 508 N/A

services.exe 536 N/A

lsass.exe 544 KeyIso, SamSs

lsm.exe 552 N/A

svchost.exe 648 DcomLaunch, PlugPlay, Power

nvvsvc.exe 708 nvsvc

nvSCPAPISvr.exe 732 Stereo Service

svchost.exe 780 RpcEptMapper, RpcSs

MsMpEng.exe 836 MsMpSvc

svchost.exe 956 AudioSrv, Dhcp, eventlog,

HomeGroupProvider, lmhosts, wscsvc

svchost.exe 992 AudioEndpointBuilder, hidserv,

HomeGroupListener, Netman, PcaSvc, SysMain,

TrkWks, UxSms, Wlansvc, wudfsvc

svchost.exe 1032 EventSystem, fdPHost, netprofm, nsi,

WdiServiceHost, WinHttpAutoProxySvc

WUDFHost.exe 1176 N/A

svchost.exe 1256 CryptSvc, Dnscache, LanmanWorkstation,

NlaSvc

spoolsv.exe 1372 Spooler

svchost.exe 1408 BFE, DPS, MpsSvc

svchost.exe 1504 DiagTrack

NisSrv.exe 1904 NisSrv

nvxdsync.exe 2216 N/A

nvvsvc.exe 2224 N/A

taskhost.exe 2376 N/A

dwm.exe 2408 N/A

explorer.exe 2436 N/A

SearchIndexer.exe 2752 WSearch

msseces.exe 2980 N/A

NvBackend.exe 504 N/A

Skype.exe 776 N/A

nvtray.exe 208 N/A

svchost.exe 2452 FDResPub, FontCache, SSDPSRV, upnphost

wmpnetwk.exe 2940 WMPNetworkSvc

svchost.exe 928 p2pimsvc, p2psvc, PNRPsvc

chrome.exe 3716 N/A

chrome.exe 3384 N/A

chrome.exe 3008 N/A

chrome.exe 3820 N/A

chrome.exe 2728 N/A

UninstallMonitor.exe 2720 N/A

taskhost.exe 908 N/A

speedfan.exe 3076 N/A

chrome.exe 3404 N/A

wuauclt.exe 2020 N/A

taskmgr.exe 1820 N/A

wuauclt.exe 748 N/A

svchost.exe 2596 AeLookupSvc, Appinfo, Browser,

LanmanServer, MMCSS, ProfSvc, Winmgmt,

wuauserv

TrustedInstaller.exe 3572 TrustedInstaller

wuauclt.exe 2160 N/A

WmiPrvSE.exe 1756 N/A

procexp.exe 3928 N/A

procexp64.exe 3816 N/A

audiodg.exe 3380 N/A

cmd.exe 3748 N/A

conhost.exe 432 N/A

tasklist.exe 2864 N/A

WmiPrvSE.exe 3340 N/A

#8
RKinner

Posted 04 August 2016 - 09:37 PM

Malware Expert

Expert
24,625 posts

The slowness right now is from

svchost.exe 49.53 200,128 K 121,544 K 2596 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

which we see from the Process ID of 2596 is:

svchost.exe 2596 AeLookupSvc, Appinfo, Browser,

LanmanServer, MMCSS, ProfSvc, Winmgmt,

wuauserv

It's probably wuauserv which is Windows Update. If you Search for:

services.msc

and hit Enter it should opent he Services Window. Find Windows Update and STOP the service.

Does System Idle jump up to the high 80s or low 90s? Did you try my procedure the one from my last post that starts with:

Control Panel, (View, By Large Icons), Windows Update, Change Settings

#9
76broadband

Posted 08 August 2016 - 01:26 PM

Member

Topic Starter
Member
50 posts

The slowness right now is from

svchost.exe 49.53 200,128 K 121,544 K 2596 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows

which we see from the Process ID of 2596 is:

svchost.exe 2596 AeLookupSvc, Appinfo, Browser,

LanmanServer, MMCSS, ProfSvc, Winmgmt,

wuauserv

It's probably wuauserv which is Windows Update. If you Search for:

services.msc

and hit Enter it should opent he Services Window. Find Windows Update and STOP the service.

Does System Idle jump up to the high 80s or low 90s? Did you try my procedure the one from my last post that starts with:

Control Panel, (View, By Large Icons), Windows Update, Change Settings

?

I did change the settings for Windows Update. It is set to "Check for updates, but let me choose whether to download and install them".

I stopped the Windows Update service. After doing so, the CPU usage goes anywhere from 2% to 20%. It appears that the CPU usage has been high (while Windows Update was running), even after installing the updates you linked me to (it went anywhere from 50% to 90%).

#10
RKinner

Posted 08 August 2016 - 02:10 PM

Malware Expert

Expert
24,625 posts

See if you can run the troubleshooter here:

https://support.micr...en-us/kb/916251

#11
76broadband

Posted 09 August 2016 - 05:39 PM

Member

Topic Starter
Member
50 posts

See if you can run the troubleshooter here:

https://support.micr...en-us/kb/916251

I ran the troubleshooter. It found three problems, and it said that it fixed them. However, when I check for updates, it takes a long time to do so (I actually wasn't able to find any because it wouldn't stop checking; I left it to checking for updates for a few hours with no luck). I even uninstalled/reinstalled update (KB3102810). That didn't fix the problem.

The CPU usage goes anywhere from 49% to 62% (mostly going in between 49% to 50%).

I don't exactly know if this will help or not, but perhaps defragmenting the hard disk will fix this problem? I just found out that the disk is 7% fragmented. I will defragment it just in case.

#12
RKinner

Posted 09 August 2016 - 07:46 PM

Malware Expert

Expert
24,625 posts

I don't think MS likes Windows 7. I have seen it take up to 24 hours after a new install to finish checking for updates. Feel free to defrag. Odd that it needs it so soon after a new install.

#13
76broadband

Posted 29 August 2016 - 11:24 AM

Member

Topic Starter
Member
50 posts

✓ Best Answer

Well, I ended up building a new computer. The updates installed successfully (I had to turn automatic updates back on, as when I tried to check for updates, it wouldn't stop checking). I even re-applied thermal paste in both the North & South bridges, as the restarting problem was still happening. This made the problem worse, however, so I just decided to build a computer.

Even though I have a different computer now, I appreciate your assistance with those problems!