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Removal instructions for FreeDownloadmanager TSS

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    Spyware Veteran

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Content is republished with permission from Malwarebytes.

What is FreeDownloadmanager TSS?

The Malwarebytes research team has determined that FreeDownloadmanager TSS is a Tech Support Scam. These so-called "Tech Support Scammers" try to trick you into calling their phone number for various reasons, all of which turn out to be fraudulent in the end.
This particular one uses the Winlogon-Shell registry value to lock up the victim's system.

How do I know if my computer is affected by FreeDownloadmanager TSS?

These are the warnings that cover your whole screen after logging on:



And this one if you enter no or an incorrect entry in the field before the "Activate Now" button.


How did FreeDownloadmanager TSS get on my computer?

Tech Support Scammers use different methods for distributing themselves. This particular one was installed by a trojan.

How do I remove FreeDownloadmanager TSS?

Our program Malwarebytes Anti-Malware can detect and remove this potentially unwanted application.
But due to the behaviour of the program you will have to reboot into Safe Mode with Networking first.
Alternatively you can enter this number in the field before the "Activate Now" button: 8716098676542789
Then click OK on the resulting prompt:
In both scenarios continue with the instructions below:
  • Please download Malwarebytes Anti-Malware to your desktop.
  • Double-click mbam-setup-{version}.exe and follow the prompts to install the program.
  • At the end, be sure a check-mark is placed next to:
    Launch Malwarebytes Anti-Malware
  • Then click Finish.
  • Once the program has loaded, select Scan Now. Or select the Threat Scan from the Scan menu.
  • If an update is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
Is there anything else I need to do to get rid of FreeDownloadmanager TSS?
  • No, Malwarebytes' Anti-Malware removes FreeDownloadmanager TSS completely.
How would the full version of Malwarebytes Anti-Malware help protect me?

We hope our application and this guide have helped you eradicate this Tech Support Scam.

As you can see below the full version of Malwarebytes Anti-Malware would have protected you against the Tech Supprt Scam.


Technical details for experts

You may see these entries in FRST logs:

 Startup: C:\Users\{username}\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\FreeDownloadmanager.exe [2016-08-04] ()
Alterations made by the installer:

File system details [View: All details] (Selection)
    In the existing folder C:\Users\{username}\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
       Adds the file FreeDownloadmanager.exe"="8/4/2016 2:26 AM, 535040 bytes, A
Malwarebytes Anti-Malware log:

Malwarebytes Anti-Malware

Scan Date: 8/5/2016
Scan Time: 9:12 AM
Logfile: mbamFreeDownloadManagerTSS.txt
Administrator: Yes

Malware Database: v2016.08.05.03
Rootkit Database: v2016.05.27.01
License: Premium
Malware Protection: Disabled
Malicious Website Protection: Enabled
Self-protection: Enabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: {username}

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 316639
Time Elapsed: 7 min, 36 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 2
Ransom.TechSupportScam, C:\Users\{username}\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\FreeDownloadmanager.exe, Quarantined, [abcc53f49901082e764c586b39cb6f91], 
PUP.Optional.FreeDownloadManager, C:\Users\{username}\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\FreeDownloadmanager.exe, Quarantined, [1c5bcb7c504ac571f4774e73b054728e], 

Physical Sectors: 0
(No malicious items detected)

As mentioned before the full version of Malwarebytes Anti-Malware could have protected your computer against this threat.
We use different ways of protecting your computer(s):
  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.
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    Spyware Veteran

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Same file-name, same MO, but a different phone-number and a slightly different look.


Also a different key to escape the screenlock: CXGBVGHBNJ98760YHU89AXVC7
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