[heartgrave]

Nephew's computer. Sound stopped working a few months ago. Everything we did including wipe of windows and reinstall would not get it fixed. He ordered an external sound card and now as of yesterday, that stopped working now too. We have direct connected hdmi to motherboard, no good. We have tried installing drivers and updating them etc. Not sure what else to try. He has a msi z87-g45 lga 1150 gaming motherboard and an amd radeon r9 380 graphics card.

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Does it perhaps have sound with headsets?  Most PCs will disconnect the speakers when you plug in headsets.  This is usually done by having the headset plug physically push the connections apart.  It is not uncommon for the springiness to weaken so that the connections don't remake when you pull the plug.  

[RKinner]

Does it perhaps have sound with headsets?  Most PCs will disconnect the speakers when you plug in headsets.  This is usually done by having the headset plug physically push the connections apart.  It is not uncommon for the springiness to weaken so that the connections don't remake when you pull the plug.  

[heartgrave]

No sound from any source. The speaker icon by the time says "No output drivers installed." In device manager there is a yellow triangle next to "High definition audio controller" and "high definition audio bus". Tried graphics card updates, mother board updates, updating those audio drivers listed above as well as uninstall and re-installing them. Nothing fixes it. In this scenario, is the sound drivers coming from the motherboard or graphics card?

[RKinner]

This is for Win 7 if you have 8 or 10 then do a Search for Device Manager and hit Enter.

 

Right click on Computer and select Manage and then Device Manager

Once you have Device Manager up:

View, Show Hidden Drivers.  Now look in the right pane for yellow flagged devices.  Right click on one and select properties then click on the Details tab.  Change Property to Hardware IDs.  Click on the top one then right click and copy.  Paste that into a reply.  Repeat for all yellow flagged devices. Once we have the Hardware IDs we can find the correct drivers. 

[heartgrave]

He's coming over sometime next week. I will do this then. Sorry for the delay.

[RKinner]

No hurry.  I do not lock posts.