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Something eating up bandwidth [Closed] [Solved]

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    Malware removal team

  • Malware Removal
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Hi Terryc250,

JRTbythisisu.png Fix with Junkware Removal Tool

Please download JRT by Thisisu and save the file to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.
  • Right-click on JRTbythisisu.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Follow the prompts and let this process run uninterrupted.
  • This scan can take a while, depending on your System specs.
  • Upon completion, a log (JRT.txt) will open on your desktop.
Please include the contents of that file in your reply.

Do not forget to re-enable your previously switched off protection software!
Please also manually reboot your machine after this procedure.

adwcleaner_new.pngRe-run AdwCleaner

Close all open windows and browsers.

Re-open AdwCleaner
  • XP users: Double click the AdwCleaner icon to start the program.
  • Vista/7/8 users: Right click the AdwCleaner icon on the desktop, click Run as administrator and accept the UAC prompt to run AdwCleaner.
  • Click the Scan button and wait for the scan to finish.
  • Everything left checked will be deleted.
  • Now click the Cleaning button.
  • Once done it will ask to reboot, allow this.
  • On reboot a log will be produced please copy / paste that in your next reply. This report is also saved to C:\AdwCleaner\AdwCleaner[C1].txt
In your next reply, please include the following:
  • JRT log
  • AdwCleaner clean log

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Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.7 (07.03.2016)
Operating System: Windows 10 Home x64
Ran by Catherine (Administrator) on Thu 09/15/2016 at 13:47:43.50

File System: 0

Registry: 0

Scan was completed on Thu 09/15/2016 at 13:48:39.76
End of JRT log


# AdwCleaner v6.020 - Logfile created 15/09/2016 at 13:52:37
# Updated on 14/09/2016 by ToolsLib
# Database : 2016-09-15.1 [Server]
# Operating System : Windows 10 Home  (X64)
# Username : Catherine - CATHERINEPC
# Running from : C:\Users\Catherine\Desktop\adwcleaner_6.020.exe
# Mode: Clean
# Support : https://toolslib.net/forum

***** [ Services ] *****

***** [ Folders ] *****

[-] Folder deleted: C:\Users\Catherine\AppData\Local\CEF

***** [ Files ] *****

***** [ DLL ] *****

***** [ WMI ] *****

***** [ Shortcuts ] *****

***** [ Scheduled Tasks ] *****

***** [ Registry ] *****

[#] Key deleted on reboot: HKCU\Software\Microsoft\Internet Explorer\DOMStorage\castplatform.com
[#] Key deleted on reboot: HKCU\Software\Microsoft\Internet Explorer\DOMStorage\cdn.castplatform.com
[#] Key deleted on reboot: [x64] HKCU\Software\Microsoft\Internet Explorer\DOMStorage\castplatform.com
[#] Key deleted on reboot: [x64] HKCU\Software\Microsoft\Internet Explorer\DOMStorage\cdn.castplatform.com

***** [ Web browsers ] *****


:: "Tracing" keys deleted


C:\AdwCleaner\AdwCleaner[C1].txt - [2180 Bytes] - [05/08/2016 03:35:39]
C:\AdwCleaner\AdwCleaner[C2].txt - [1253 Bytes] - [15/09/2016 13:52:37]
C:\AdwCleaner\AdwCleaner[S1].txt - [1940 Bytes] - [05/08/2016 03:34:30]
C:\AdwCleaner\AdwCleaner[S2].txt - [1591 Bytes] - [10/09/2016 19:33:03]
C:\AdwCleaner\AdwCleaner[S3].txt - [1664 Bytes] - [10/09/2016 19:41:02]
C:\AdwCleaner\AdwCleaner[S4].txt - [1745 Bytes] - [14/09/2016 22:50:02]
C:\AdwCleaner\AdwCleaner[S5].txt - [1842 Bytes] - [15/09/2016 13:52:01]

########## EOF - C:\AdwCleaner\AdwCleaner[C2].txt - [1691 Bytes] ##########

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    Malware removal team

  • Malware Removal
  • 1,830 posts
Hi Terryc250,

Are you still facing any other issue? And how is your system running now?
JHlUMFt.png Re-scan with Malwarebytes Anti-Malware
  • Launch Malwarebytes from your Desktop
  • In Database version section, click Update Now
  • Once the update is done, click Settings>Detection and Protection
  • Make sure that all three boxes under Detection Options are checked
  • Go back to Dashboard and click the big, green Scan Now button.
  • Wait for Malwarebytes Anti-Malware to finish the scan
  • If the program will detect anything, click Remove Selected. The program might want to reboot the system. Allow it it wants to.
  • Once the deletion is done (or after reboot), go to History, select Application Logs and click the latest Scan Log.
  • Click Export, then click Copy to Clipboard.
  • Paste (CTRL+V) the log into your next reply.
Scan with ESET Online Scanner

This step can only be done using Internet Explorer, Google Chrome or Mozilla Firefox.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.
Please visit ESET Online Scanner website.
Click there Run ESET Online Scanner.

If using Internet Explorer:
  • Accept the Terms of Use and click Start.
  • Allow the running of add-on.
If using Mozilla Firefox or Google Chrome:
  • Download esetsmartinstaller_enu.exe that you'll be given link to.
  • Double click esetsmartinstaller_enu.exe.
  • Allow the Terms of Use and click Start.
To perform the scan:
  • Make sure that Enable detection of potentially unwanted applications is checked.
  • In the Advanced Settings dropdown menu:
    • Make sure that Remove found threats is unchecked.
    • Scan archives is checked.
    • Scan for potentially unsafe applications and Enable Anti-Stealth technology are checked.
    • Use custom proxy settings is unchecked.
  • Click Start
  • The program will begin to download it's virus database. The speed may vary depending on your Internet connection.
  • When completed, the program will begin to scan. This may take several hours. Please, be patient.
  • Do not do anything on your machine as it may interrupt the scan.
  • When the scan is done, click Finish.
  • A logfile will be created at C:\Program Files (x86)\ESET\Esetonlinescanner\log.txt. Open it using Notepad.
Please include this logfile in your next reply.
Don't forget to re-enable previously switched-off protection software!
In your next reply, please include the following:
  • MalwareBytes log
  • ESET log

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Malwarebytes Anti-Malware

Scan Date: 9/16/2016
Scan Time: 11:16 PM
Administrator: Yes

Malware Database: v2016.09.17.03
Rootkit Database: v2016.08.15.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 10
CPU: x64
File System: NTFS
User: Catherine

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 343770
Time Elapsed: 9 min, 49 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)





I ran the ESET online scanner, however it's an online scan, so it wasn't installed on my computer.  I couldn't find the log.txt, because there was no \ESET\Esetonlinescanner\ directory anywhere on my computer.

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    Malware removal team

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Is there any infection found, after you ran the ESET online scan?

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Yeah it detected like 2 threats.  I wasn't really sure what to do because I couldn't find the logs so I just hit the clean button.

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    Malware removal team

  • Malware Removal
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If you don't have any other issue.

OK! Well done. :thumbsup: Here is the best part of the process! The mullygrubs are gone! That's a technical term for your log(s) appear to be clean! If you have no further issues with your computer, please complete the housekeeping procedures outlined below.
The first thing we need to do is to remove all the tools that we have used. This is so that should you ever be re-infected, you will download updated versions.

If you didn't uninstall ESET after running the program we will do it now.

Uninstall ESET
Please uninstall the following unwanted programs:

Note: If any of the programs are not listed, proceed to the next one and work through the list.
  • ESET
To do this:
Please go to Start Menu -> Control Panel -> Uninstall a program or Programs and Features
In the list of installed programs locate and click on the program to uninstall.
Click uninstall.

Delete the folders associated with the uninstalled programs.(Only do this if you uninstalled the program)

1. Using Windows Explorer (to get there right-click your Start button and click "Explore"), please delete the following folders(s) (if present):

C:\Program Files\ESET
C:\Program Files (86)\ESET

2. Close Windows Explorer.

Tools CleanUp with DelFix

Download Delfix and save it to the Desktop.
  • Right click the 34079650-4cb0ca87s.jpg and click Run as Administrator.
  • Ensure ALL boxes are checked.
  • Click the Run button.
  • The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply.
Delete the following Files and Folders (If Present):

Delete any other .bat, .log, .reg, .txt, and any other files created or downloaded during this process, and left on the desktop and empty the Recycle Bin.

Keeping your software updated

Windows Updates
  • Please go to Start Menu -> Control Panel
  • Under View by: select Large Icons, then tap or click Windows Update.
  • Click on Change Settings

  • Select "Install updates automatically (recommended)" from the Important updates drop-down.

  • Choose a day and a time when you know the computer will be on and connected to the internet. The default is 3:00AM every day.
  • Ensure that all of the other check boxes are checked.
  • Click OK.
Malwarebytes Anti-Malware

I recommend keeping Malwarebytes Anti-Malware installed. Make sure to update it and run it at least once a week. If it finds things such as PUP's (Potentially Unwanted Programs) you can delete those with no worries. However, if it finds something like a trojan, come see us.

Keep Java Updated

Java has become the #1 program exploited by thieves and hackers as of today. It's gotten so bad, the Department of Homeland Security recently recommended that users disable Java on their machines.

For more information regarding this, see the two articles below:

Forbes: US Department of Homeland Security Calls on user do disable Java

US warns on Java software

Unless you have software on your machine that absolutely requires Java, I highly recommend you completely remove it from your system.
If you do have software that requires it, then disable it until such time as it's needed by those programs.
Please click the link below for instructions to disable and uninstall Java.

How to Disable Java in your Web Browser

How to Completely Remove and Uninstall Java From Windows PC

Filehippo Updatechecker

Another weapon against malicious programs and viruses is to keeping other programs updated. There are several programs out there that can check for out of date programs on your computer. One is Filehippo. You can run this on a weekly or monthly basis to check your programs for updates and then it will provide a link for you to download them.

Download Filehippo Updatechecker

Tips, Information, and Optional Installation

Watch what you open in your emails. If you get an email from an unknown source with any attached files, do not open it.

Be careful of the websites you visit.

When installing new programs, don't be "click happy" and click through the screens. Many programs come with adware in them and are set to install them by default. Several programs require that you uncheck or select no to prevent the installation. Take you time and read each screen as you go.

To help protect yourself while on the web, I recommend you read Answers to common security questions - Best Practices

Installation of Unchecky (Optional)

This is a very good little program that will automatically uncheck any boxes during a software installation. This helps prevent the software from installing any malware that is by default checked while the program is being installed.

Click here to be taken to Unchecky.com

Click the very large Download button.

Click Save

Once downloaded, double click the program (Vista, Win 7, and 8, right click and Run as Administrator)

Once open, click the Install button.


Then click Finish


Unchecky is now installed and will help you keep unwanted check boxes unchecked.

Installation of CryptoPrevent (Optional)

CryptoPrevent is a free program that prevents CryptoLocker / ransomware from infecting your PC by locking down the OS so the malware can not get a grip on your system. You may read more about this here.

To download and install:
  • Click CryptoPrevent
  • Under the Free Edition column, enter your name and email and click on Request Download Link button to request for a download link
  • Once received a link in your email (may need to check your Junk mail), download the tool to your Desktop
  • Open the program by clicking Run when prompted from your browser or by going to the Desktop where the file was saved and right-click and select Run as Administrator
  • Accept all the defaults during the install. The last screen of the install has a checkmark in "Launch CryptoPrevent". This is good and will launch the program once you click Finish.
  • You will get a prompt asking if you purchased a Product Key for Automatic Updates. You can answer No.
  • You will then be prompted to learn more about automatic updates or if you want to purchase a key. This is up to you but you don't have to.
  • You will be prompted to click OK to continue and select your protection level. Go ahead and click OK.
  • Click the Apply button to set Default protection.
  • You may get a message stating that Windows Sidebar and Desktop Gadgets are a major security vulnerability and asking you if you want to disable them. If you don't use these features, answer Yes.
  • That's it. The protection is in place.
Note: The free version doesn't provide automatic updates. Periodically, you should open up the program (there is a shortcut on your desktop now) and select the Updates! menu....and select Check for Updates to see if there are any as this infection has serious consequences.

If you have any other questions, please feel free to ask me.
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Hey, I think everything is looking good now. Thanks!

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    GeekU Minion

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.

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