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"sorry we cannot open this image because we found a problem with i

windows 8.1

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Debbie Thornton

Debbie Thornton

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I get this error message everytime I try to open a document that I have downloaded.  Can someone PLEASE tell me how to fix this?  TIA

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Have you tried downloading the document again? Your first download may be corrupt.


What is the complete exact error message?

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