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Antivirus Gold [CLOSED]


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#1
markandmaite

markandmaite

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I have the same antivirus gold issues. I have tried several attempts without success using instructions from the other posts. Thanks in advance for any assistance you may provide.

Here is my log file:
Logfile of HijackThis v1.99.1
Scan saved at 10:16:01 PM, on 6/16/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\shnlog.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Hewlett-Packard\HP OfficeJet Series 500\Bin\HPOstr05.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\QUICKENW\QWDLLS.EXE
C:\Program Files\InterMute\SpySubtract\SpySub.exe
C:\WINDOWS\System32\intmon.exe
C:\Program Files\Hewlett-Packard\HP OfficeJet Series 500\bin\HPOVDX05.EXE
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\hpoipm07.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Outlook Express\MSIMN.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Dell Support\DSBrws.exe
C:\Program Files\AntivirusGold\HijackThis.exe
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#2
ukbiker

ukbiker

    Rest in Peace, ukbiker

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Hello and welcome to Geeks To Go.

I am UKBiker and will be helping you with this log.

Lets start out with some general scans and see if we cant clean things up a little.

+++++ Step 1 +++++

Please download Ewido security suite it is a trial version of the program.
  • Install Ewido security suite
  • Launch Ewido, there should be an icon on your desktop double-click it.
  • The program will prompt you to update click the OK button
  • The program will now go to the main screen
You will need to update ewido to the latest definition files.
  • On the left hand side of the main screen click update
  • Click on Start
The update will start and a progress bar will show the updates being installed.
Once the updates are installed do the following:
  • Click on scanner
  • Make sure the following boxes are checked before scanning:
    • Binder
    • Crypter
    • Archives
  • Click on Start Scan
  • Let the program scan the machine
While the scan is in progress you will be prompted to clean files, click OK

Once the scan has completed, there will be a button located on the bottom of the screen named Save report
  • Click Save report
  • Save the report to your desktop
+++++ Step 2 +++++

Please run an on-line virus scan at Kaspersky OnLine Scan or if that doesnt work, you can use TrendMicro or BitDefender. (Please post the results of the scan(s) in your next reply)

+++++ Step 3 +++++

After that, I will need to see two different logs from HiJackThis. The first is the normal log like you posted here. To get the other one, follow these directions.

Open HijackThis, click Config, click Misc Tools
Click "Open Uninstall Manager"
Click "Save List" (generates uninstall_list.txt)
Click Save, copy and paste the results in your next post.

Post back with those logs and we can continue from there.

If you have recieved help elsewhere or no longer need our assistance, please let us know.

UKBiker
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#3
ukbiker

ukbiker

    Rest in Peace, ukbiker

  • Retired Staff
  • 2,014 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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