[Liv Scott]

Hi!

 

I'm not sure what to do- my Samsung Galaxy S5 began being stuck in a boot loop on Thursday, and it's getting worse by the day. It will get to the initial Samsung Galaxy S5 screen, and then just restart immediately. The only way I've been able to get around it is by having it plugged in- but it will immediately restart-looping each time I unplug it.

 

I've tried clearing the Cache Partition 3 times, and it hasn't worked. Has anyone dealt with this issue before?

 

Google has been no real help beyond clearing the Cache Partition, and I'm very nervous about losing all of my data, mostly my text messages and voice mails because it doubles as my work phone.

 

Has anyone found a way to fix the issue without doing a Factory Reset? Or a way to clone or back it up so I don't lose contacts, texts, or voice mails?

 

Thank you so much!!!

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Hello,

The only way I've been able to get around it is by having it plugged in

Then keep it plugged in and at least make your back ups.

To do that:

http://www.galaxys5u...sung-galaxy-s5/


Kind of odd the boot loop stops when plugged in, do we have a possible battery issue going on ?

Thanks
Joe

[zep516]

Hello,

The only way I've been able to get around it is by having it plugged in

Then keep it plugged in and at least make your back ups.

To do that:

http://www.galaxys5u...sung-galaxy-s5/


Kind of odd the boot loop stops when plugged in, do we have a possible battery issue going on ?

Thanks
Joe

[Liv Scott]

whoa, I never considered that- I suppose it might be, I think it's been overheating in the OtterBox case (Defender version), maybe it's corrupted? Is it even possible to corrupt a battery?

Thank you so much for that link- I'll try Kies3 and see what happens!

[Liv Scott]

Well no luck- I ended up going into Verizon today and they told me it was basically dead, so I have a new phone now. Thank you so much for your help though!!

[zep516]

You're welcome.

Joe

[zep516]

Thanks SebastianH,

 

Keep in mind this topic is 3 years old though.

[sam smith]

This is a problem where the phone will be dead.