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Reset Computer and now Windows won't activate


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#1
Jams

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I reset my computer to original factory settings and not Windows says its not activated and key is not valid.

 

Thanks for help.


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#2
SleepyDude

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Hi,

 

Please post the brand and model of the machine.


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#3
Jams

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    HP ENVY TS 15 Notebook PC
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#4
SleepyDude

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How did you restore the laptop?

 

Do you have the same Windows version as before?


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#5
Jams

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No actually was running Windows 10 and restored from factory reset on hard drive that was Windows 8


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#6
SleepyDude

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No actually was running Windows 10 and restored from factory reset on hard drive that was Windows 8

 

Do you want to install Windows 10 again?


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#7
Jams

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yes


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#8
SleepyDude

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In that case I suggest you download Windows 10 from Microsoft to a Flash drive or DVD and install.

 

If you install the exact same edition you had before, Windows 10 will auto activate when gain access to the Microsoft servers.


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#9
Jams

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Hi, I started the install of Windows 10 and it is now hung up on the HP load screen after rebooting during setup.


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#10
Jams

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Hi can't get install to finish seems to be hung up. Should I reset and try again?
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#11
SleepyDude

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Hi,

 

Hi can't get install to finish seems to be hung up. Should I reset and try again?

 

Sorry for the delay. If you don't have any documents and programs to keep on the machine I suggest you install Windows 10 fresh by removing everything instead of doing an upgrade.


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