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Ad-aware freezes during file deletion stage


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#1
russw

russw

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I've search through back postings in all forums and noticed there are some variations in when freezes occur. In the past I have seen situations where the freeze can occur late in the scan but this is not the problem I'm having with my sister's system.

Ad-aware has functioned properly on this system until we had an unrelated system crash while my nephew was running some simple online games (which I have cautioned him not to do). Window Me would not load past the initial desktop background spash screen. With some difficulty I was able to get it back up running.

It was after this experience that I began having the problem I'm detailing here, in that I can run the scan, go in and manually run the quarantine option, save to a file I named "badstuff" and then clicking finish where the automatic quarantine runs, finishes, and then the deletiing status bars appear to almost finish, but then it hangs. I can't cancel, but have to manually stop the task running.

I've even tried limiting the folders scanned so that it finds just the malware I'm trying to eradicate. I have tried cancelling out of the deletion process in the earlier part of its progess.

I've also downloaded and reinstalled ad-aware personal edition to no avail. It almost seems to be some sort of configuration issue, or maybe it is hanging on some file(s) being deleted that may be write protected. I don't recall the name of the malware issue at the moment (may have "rad" in it's name), but it is insiduous in that deleting the two of them from a running task list only serves to replicate/relaunch them with different names. I successfully got rid of these items 6 months ago, but now they are back and Ad-aware isn't functioning fully.

Bear with me on any offered suggestions as I can only access this badgered system when I am at my sister's home.

Thanks,
...russ

Edited by russw, 16 June 2005 - 08:28 PM.

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#2
Guest_Andy_veal_*

Guest_Andy_veal_*
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Hello and Welcome

There are a number of options we can use in this situation. Firstly, please make sure you have the latest definition file: SE1R50 13.06.2005

We highly suggest doing a Disk Defragmentation and follow it with a thorough Check or Scan Disk, depending upon your version of Windows.

You could try scanning in: Safe mode

Another option is to try a command line:
1. Click "Start" > select "Run" > type the text shown in bold below (including the quotation marks and with the same spacing as shown)

"C:\Program Files\Lavasoft\Ad-Aware SE Personal\Ad-Aware.exe" +procnuke

Click OK.

Please note that the path above is of the default installion location for Ad-aware SE, if this is different, please adjust it to the location that you have installed it to.

2. When the scan has completed, select Next.
3. In the Scanning Results window, select the "Scan Summary" tab.
4. Check the box next to each "target family" you wish to remove.
5. Click next, Click OK.

If you still have a problem, cancel BEFORE the scan reaches the point of stalling -- say after 20 objects are detected. Then click cancel and click on the logfile. Remove any objects you choose and rescan. Again stop the scan before it reaches the point of stalling and remove any additional objects. Then try a full scan without stopping it.

Please let us know how you make out and which option worked.

All the best

Andy
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