[zep516]

You're welcome,

Funny thing is some people are getting that error on this website not everybody. There trying to track it down. In this case it does appear to be a server issue.

Joe

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Direct connect of ethernet also did not work, so that took the router out of the picture.  Looks like the modem...?

 

Then I saw your note "some people are getting that error on this website not everybody. There trying to track it down. In this case it does appear to be a server issue."

So now are you saying that there really *is* something with the NCNC server, even though they were telling me there was no problem??

[revcb]

Direct connect of ethernet also did not work, so that took the router out of the picture.  Looks like the modem...?

 

Then I saw your note "some people are getting that error on this website not everybody. There trying to track it down. In this case it does appear to be a server issue."

So now are you saying that there really *is* something with the NCNC server, even though they were telling me there was no problem??

[zep516]

It really does look like a server issue its a server error. They may not be fully aware of it. That error on this site is very intermittent as I said some people get it most don't and it only happens when there trying to post log files ,so it's kind of a strange one here and a little different then your experiencing where you can't access the site at all.

When you try an access--> https://ncncucc.org/ for some reason it looks like there server is telling you no way are you getting in, you're forbidden for whatever reason. I can access the site right away.

I don't think we can rule out your modem entirely either you just never know. Sometimes it becomes a matter of replacing suspected bad parts.

See what happens in the office tomorrow.

Thanks
Joe

[revcb]

In office.  Can access the site from system here - Window 10, but obviously different modem and router, also different ISP (AT&T here).  May I share your answer above with the folks who manage the site?

[zep516]

You may share the answer.

What model is your modem at home ? Can we reset it, is there a reset button on the modem ?

[revcb]

I'll check when I get back there.  Resetting the modem for me has always meant unplugging it for a minute then plugging it back in, but maybe there's a button ....

[zep516]

Yes there may be a button, also when you get home please do this: it's a small program that will show me a great deal of information about your network settings.

Please download MiniToolBox http://download.blee...MiniToolBox.exe and run it.

Checkmark following boxes:

• Flush DNS
• Report IE Proxy Settings
• Reset IE Proxy Settings
• Report FF Proxy Settings
• Reset FF Proxy Settings
• content of Hosts
• List IP configuration
• List Winsock Entries
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size
• List Restore Points

Click Go and post the result.

[revcb]

The modem is a generic Xfinity box.  No reset.  I don't know how to identify it any further.  Attached is the output from the MiniToolBox run.  MiniToolBox output.txt   31.04KB   222 downloads

[zep516]

Nothing stands out, it does look like Firefox was reset. Minitoolbox resets Firefox and internet explorer. Just for fun try connecting with Firefox.

I still think it's a modem issue, because you said a mac computer in the house could not connect to the site as well, that pretty much rules out any issue with your computer.

It's also very odd it's only happening on 1 site.

Based on 2 computers cannot connect to the site, we replace the modem and take it from there.

[revcb]

(1)  I use Firefox all the time.  (I could not get to the site on Firefox, IE, or Chrome)

(2)  I could not access either of those URLs.

(3)  I'll contact Comcast about getting a replacement modem.

 

Do you still think there is something with the server?  I did share the info with the NCNC folks - but no answer from them yet.

[zep516]

I'm beginning to think not a problem with the server, even though it's a server error, it's good you shared to info with them though. They can check there server log reports to see if the error is occurring and take action if they see the error is being generated.

In conclusion:
I connect right away, I have another fellow member following along this topic and she connects right away. You connect right away at the office. Everything falls apart when you go home.

I'll edit the links out of the topic no need to keep them there

[revcb]

END OF STORY

Joe -

The folks who manage the site in question told me today that my problem started to appear when they switched web hosting sites.  (Ah, new information) 

 

They speculated that the modem had some kind of cache of its own that "remembered" the old site and kept trying to go there.  I swapped out the modem for a new one.  Troublesome install because it went into some kind of loop, but now it's in, and all is well.  Thank you for all your assistance - very thorough and patient.

Carol

[zep516]

I'm glad we got this sorted out.

Joe