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locked windows 8.1

Virus Windows 8

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s2o

s2o

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Hi all. My son downloaded and installed a very ugly and difficult virus on his ASUS laptop. His computer is now almost completely locked. We can't open programs. We can't use the DVD tray. No internet access. I can get to the home screen and sometimes boot in safe mode. All Windows 8 "refresh" and "restore" buttons do not work. Can someone walk this Mac-guy through any ideas you may have. Thanks in advance.


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