[zep516]

To many odd ball errors. They may be related or not. I suspect there maybe other issues that we don't see yet. There were also some odd errors in the log about Defender.

I think the best approach is to reset / refresh Windows 10, This will keep your personal files intact. I'll get instructions for you.

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when you say refresh/reset, will i need a new license key for windows?will i lose my files?

[King Quiambao]

when you say refresh/reset, will i need a new license key for windows?will i lose my files?

[zep516]

It's reset, it re-installs windows. No a new license not required.
Windows Store apps and Desktop apps must be reinstalled.
This could take quite a long time

Resetting Windows 10 lets you choose whether to keep your files or remove them, and then re-installs windows. Make sure you select to keep your files

To get started, Click > start, click > Settings > Update & security > Reset this PC


FOR REFERENCE ONLY
http://www.laptopmag...t-windows-10-pc

[King Quiambao]

I cant seem to reset my pc.after i click reset,it will restart and say "resetting pc 1%" then after a few minutes it will boot up and display this

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[zep516]

Hello,
See if you can do this,

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

[King Quiambao]

http://speccy.pirifo...5y1AQv8mrSWBTL5

 

is this what you need?

[King Quiambao]

will my computer be secured from remote access or hackings or such after sending you the details?just asking

[zep516]

Yes. Your computer is not at risk by just sending those details.

Did anyone try an fix things on this computer before you came here ?

Let me review the log you just sent.

Thanks
Joe

[King Quiambao]

whew good to know

nope, no one has tried to fix the errors.
 

[zep516]

We will run a few different commands from an elevated command prompt.
To do this.

Press “Win + X”, and click/tap on Command Prompt (Admin) to open it in Administrator mode.

Then
Try running the following command in bold:
SFC /scannow <--- Copy that command, then put the mouse in the black command prompt window right click choose paste, hit enter on the keyboard. The scan will begin.

Let me know what it says after it finishes.

[King Quiambao]

windows resource protection could not start the repair service

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[zep516]

Try running the following from a Elevated Command Prompt, one at a time:

Dism /Online /Cleanup-Image /StartComponentCleanup

Dism /Online /Cleanup-Image /RestoreHealth

[King Quiambao]

first command i entered

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[zep516]

Hello,

Enter the next command.

Dism /Online /Cleanup-Image /RestoreHealth

[King Quiambao]

same result

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