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Unable to re-install or delete Spotify

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My computer got wiped out recently and I had to have Windows 10 reinstalled (took it to a local company to get fixed).  I had no issue reinstalling other programs, but I could not reinstall Spotify.  Keep getting this error: Spotify could not be started-Error code 17.  I see it listed in my program list in CCleaner, but also cannot uninstall it.  I've tried regular and administrator modes and nothing works.

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Hello tjackson39,


Spotify is a great program, but can be a right pain when something goes wrong! :(


Can you please try the following steps which I found on a Spotify Community page in answer to a question by somebody else.


  1. Open your taskmanager (on Windows you can do so by pressing CTRL + ALT + DEL), and close Spotify.exe, SpotifyCrashService, and SpotifyWebHelper.exe.
  2. Try to remove the files once again, does it work now?
  3. After you've removed all files, please reboot your PC to make sure it all gone now. 
  4. Open taskmanager once again, does it still show Spotify processes?

If you don't know how to open task manager in Windows 10, see here.


I hope this helps,


Edited by Channeal, 23 September 2016 - 04:45 AM.

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