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I think I'm infected


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#16
SumMom

SumMom

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Good morning Joe!  

 

Zoek finally completed.  Here is the log:

 

 
Zoek.exe v5.0.0.1 Updated 19-September-2016
Tool run by Owner on Sat 10/01/2016 at 11:25:39.27.
Microsoft Windows 10 Home 10.0.14393  x64
Running in: Normal Mode Internet Access Detected
Launched: C:\Users\Owner\Desktop\zoek.exe [Scan all users] [Script inserted] 
 
==== System Restore Info ======================
 
10/1/2016 11:52:23 AM Zoek.exe System Restore Point Created Successfully.
 
==== Empty Folders Check ======================
 
C:\PROGRA~2\MSXML 4.0 deleted successfully
C:\PROGRA~2\COMMON~1\Symantec Shared deleted successfully
C:\PROGRA~3\Comms deleted successfully
C:\PROGRA~3\SoftwareDistribution deleted successfully
C:\PROGRA~3\Verizon deleted successfully
C:\Users\Owner\AppData\Local\ActiveSync deleted successfully
C:\Users\Owner\AppData\Local\Autodesk deleted successfully
C:\Users\Owner\AppData\Local\EmieBrowserModeList deleted successfully
C:\Users\Owner\AppData\Local\EmieSiteList deleted successfully
C:\Users\Owner\AppData\Local\EmieUserList deleted successfully
C:\Users\Owner\AppData\Local\NetworkTiles deleted successfully
C:\Users\Owner\AppData\Local\VirtualStore deleted successfully
C:\WINDOWS\serviceprofiles\networkservice\AppData\Local\Maps deleted successfully
C:\WINDOWS\serviceprofiles\Localservice\AppData\Local\NetworkTiles deleted successfully
 
==== Deleting CLSID Registry Keys ======================
 
 
==== Deleting CLSID Registry Values ======================
 
 
==== Deleting Services ======================
 
 
==== Deleting Files \ Folders ======================
 
C:\PROGRA~2\iExplorer deleted
C:\install.exe deleted
C:\PROGRA~3\StreamingMediaTechnologyLog.txt deleted
C:\PROGRA~3\{9BF4D58B-C6D6-467B-BC5A-FD0C1278F4AF} deleted
C:\PROGRA~3\{ECA9D0D4-7782-4B7F-96E2-FDB0CF0A57D5} deleted
C:\PROGRA~3\Package Cache deleted
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Shopping and Services deleted
"C:\windows\Installer\d49a.msi" deleted
"C:\Users\Owner\AppData\Roaming\IObit" deleted
 
==== Firefox Extensions Registry ======================
 
[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Mozilla\Firefox\Extensions]
"[email protected]"="C:\Program Files (x86)\Nuance\NaturallySpeaking12\Program\ffShim.xpi" [07/18/2012 09:13 PM]
 
==== Firefox Extensions ======================
 
AppDir: C:\Program Files (x86)\Mozilla Firefox
- Undetermined - %AppDir%\browser\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}.xpi
 
==== Firefox Plugins ======================
 
Profilepath: C:\Users\Owner\AppData\Roaming\Mozilla\Firefox\Profiles\g5a5vmkh.default
18CF51689186AEB9D1D149AEB0E92D03 - C:\Program Files\Microsoft Office 15\root\Office15\NPSPWRAP.DLL - Microsoft Office 2013
DAD55CEF682EAE6FA7B4C9487563A496 - C:\windows\SysWOW64\Adobe\Director\np32dsw_1166636.dll - Shockwave for Director / Shockwave for Director
 
 
==== Chromium Look ======================
 
Google Chrome Version: 46.0.2490.86
 
HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome\Extensions
mikhcaiakabeeokmenglcdebplfdjicn - C:\Program Files (x86)\Nuance\NaturallySpeaking12\Program\chromeShim.crx[07/18/2012 09:13 PM]
 
HKEY_CURRENT_USER\SOFTWARE\Google\Chrome\Extensions
lmjegmlicamnimmfhcmpkclmigmmcbeh - No path found[]
 
Cat licking your screen - Owner\AppData\Local\Google\Chrome\User Data\Default\Extensions\bljgfogmfiepjlefknbnfopdoabpldcb
Honey - Owner\AppData\Local\Google\Chrome\User Data\Default\Extensions\bmnlcjabgnpnenekpadlanbbkooimhnj
Chromebleed - Owner\AppData\Local\Google\Chrome\User Data\Default\Extensions\eeoekjnjgppnaegdjbcafdggilajhpic
AmazonSmile 1Button for Chrome - Owner\AppData\Local\Google\Chrome\User Data\Default\Extensions\hdgenjhkjihnmigcommchefpajjhdmba
LastPass - Owner\AppData\Local\Google\Chrome\User Data\Default\Extensions\hdokiejnpimakedhajhdlcegeplioahd
iGive Button - Owner\AppData\Local\Google\Chrome\User Data\Default\Extensions\igcjdamjhkmdccbmbilbpabpofenchge
Google Drive App Launcher - Owner\AppData\Local\Google\Chrome\User Data\Default\Extensions\lmjegmlicamnimmfhcmpkclmigmmcbeh
Score - Owner\AppData\Local\Google\Chrome\User Data\Default\Extensions\mcglgmippekbdbmniknikdgkmnnpdnmh
Dragon NaturallySpeaking Rich Internet Application Support - Owner\AppData\Local\Google\Chrome\User Data\Default\Extensions\mikhcaiakabeeokmenglcdebplfdjicn
cats. - Owner\AppData\Local\Google\Chrome\User Data\Default\Extensions\pdfklfdfahcjkkkogigggbfhbojcnhgb
Chrome Media Router - Owner\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkedcjkdefgpdelpbcmbmeomcjbeemfm
 
==== Chromium Fix ======================
 
C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_c.betrad.com_0.localstorage deleted successfully
C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_c.betrad.com_0.localstorage-journal deleted successfully
C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_c.betrad.com_0.localstorage deleted successfully
C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_c.betrad.com_0.localstorage-journal deleted successfully
C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Extensions\gbkeegbaiigmenfmjfclcdgdpimamgkj deleted successfully
C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\gbkeegbaiigmenfmjfclcdgdpimamgkj deleted successfully
 
==== Set IE to Default ======================
 
Old Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
 
New Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
 
==== All HKLM and HKCU SearchScopes ======================
 
HKLM\SearchScopes "DefaultScope"="{0633EE93-D776-472f-A0FF-E1416B8B2E3A}"
HKLM\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A} - http://www.bing.com/...0TR&pc=HPNTDFJS
HKLM\Wow6432Node\SearchScopes "DefaultScope"="{0633EE93-D776-472f-A0FF-E1416B8B2E3A}"
HKLM\Wow6432Node\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A} - http://www.bing.com/...0TR&pc=HPNTDFJS
HKCU\SearchScopes "DefaultScope"="{0633EE93-D776-472f-A0FF-E1416B8B2E3A}"
HKCU\SearchScopes\{012E1000-F331-11DB-8314-0800200C9A66} - http://www.google.co...q={searchTerms}
HKCU\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A} - http://www.bing.com/...0TR&pc=HPNTDFJS
 
==== Deleting Registry Keys ======================
 
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\69A9FA1138D6B3C4D8BC61AEA253E8F3 deleted successfully
HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{F42E1C4B-0C59-4165-BFD4-FA8C46C84996} deleted successfully
HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{11AF9A96-6D83-4C3B-8DCB-16EA2A358E3F} deleted successfully
HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\B4C1E24F95C05614FB4DAFC8648C9469 deleted successfully
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\69A9FA1138D6B3C4D8BC61AEA253E8F3 deleted successfully
 
==== Empty IE Cache ======================
 
C:\WINDOWS\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\Owner\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Users\Owner\AppData\Local\Microsoft\Windows\INetCache\Low\Content.IE5 emptied successfully
C:\WINDOWS\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\WINDOWS\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\WINDOWS\sysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Users\Owner\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
C:\Users\Owner\AppData\Local\Microsoft\Windows\INetCache\Low\IE emptied successfully
C:\WINDOWS\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
C:\WINDOWS\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
 
==== Empty FireFox Cache ======================
 
C:\Users\Owner\AppData\Local\Mozilla\Firefox\Profiles\g5a5vmkh.default\cache2 emptied successfully
 
==== Empty Chrome Cache ======================
 
C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Cache emptied successfully
 
==== Empty All Flash Cache ======================
 
No Flash Cache Found
 
==== Empty All Java Cache ======================
 
No Java Cache Found
 
==== C:\zoek_backup content ======================
 
C:\zoek_backup (files=868 folders=272 95395854 bytes)
 
==== Empty Temp Folders ======================
 
C:\WINDOWS\Temp will be emptied at reboot
 
==== After Reboot ======================
 
==== Empty Temp Folders ======================
 
C:\WINDOWS\Temp successfully emptied
C:\Users\Owner\AppData\Local\Temp successfully emptied
 
==== Empty Recycle Bin ======================
 
C:\$RECYCLE.BIN successfully emptied
 
==== EOF on Sun 10/02/2016 at  8:31:12.25 ======================
 
And I ran Chrome clean up which found nothing. I did not reinstall it. Thought I'd let you review the Zoek log in case you want me to do something else first.  Oh, after booting for Zoek, I had the initial problem immediately.  
 
Thanks so much!  -Mari

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#17
SumMom

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Hi Joe,  The script did run and I posted here, but it didn't get saved on my own computer.  Now I can't get onto the internet on Chrome or Firefox.  I am on with IE, but can't get into my Outlook.com there.  I'll keep trying so you can see the Zoek post.  

 

Fun times!

-Mari


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#18
SumMom

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Oh... nevermind.  I didn't realize there was a page 2.  

 

i just ran a clean boot according to https://support.micr...en-us/kb/929135.  Same problem.  Nothing changed.  

 

Sorry if I tried something without your direction, but I leave for vaca on Saturday and I'm taking my computer so I'm a bit anxious.  

 

-Mari


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#19
zep516

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So you're still getting this error ?

secure.com's server DNS address could not be found.

When time permits,

Please download MiniToolBox http://download.blee...MiniToolBox.exe and run it.

Checkmark following boxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
  • List Restore Points
Click Go and post the result.
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#20
SumMom

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At this moment I am not getting that or any other errors, but I know that won't last.  Here is the toolbox response:

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Owner (administrator) on 02-10-2016 at 11:44:04
Running from "C:\Users\Owner\Desktop"
Microsoft Windows 10 Home  (X64)
Model: HP ENVY TS m6 Sleekbook Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
 
========================= FF Proxy Settings: ============================== 
 
 
"Reset FF Proxy Settings": Firefox Proxy settings were reset.
 
========================= Hosts content: =================================
127.0.0.1       localhost
========================= IP Configuration: ================================
 
Ralink RT3290 802.11bgn Wi-Fi Adapter = Wi-Fi (Connected)
Realtek PCIe GBE Family Controller = Ethernet (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : PC
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Ethernet adapter Ethernet:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : A0-48-1C-D0-DF-79
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Local Area Connection* 11:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 80-56-F2-6F-5A-39
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Local Area Connection* 13:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Hosted Network Virtual Adapter
   Physical Address. . . . . . . . . : 80-56-F2-6F-5A-38
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wi-Fi:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Ralink RT3290 802.11bgn Wi-Fi Adapter
   Physical Address. . . . . . . . . : 80-56-F2-6F-5A-3F
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::2149:11c6:5d06:4279%7(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.7(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Sunday, October 2, 2016 10:28:28 AM
   Lease Expires . . . . . . . . . . : Monday, October 3, 2016 10:28:28 AM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 327177970
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-1E-95-E1-A0-48-1C-D0-DF-79
   DNS Servers . . . . . . . . . . . : 208.67.222.222
                                       208.67.220.220
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Bluetooth Network Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 80-56-F2-6F-5A-40
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
Server:  resolver1.opendns.com
Address:  208.67.222.222
 
Name:    google.com
Addresses:  2607:f8b0:4009:80a::200e
 216.58.216.78
 
 
Pinging google.com [216.58.216.78] with 32 bytes of data:
Reply from 216.58.216.78: bytes=32 time=23ms TTL=52
Reply from 216.58.216.78: bytes=32 time=25ms TTL=52
 
Ping statistics for 216.58.216.78:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 23ms, Maximum = 25ms, Average = 24ms
Server:  resolver1.opendns.com
Address:  208.67.222.222
 
Name:    yahoo.com
Addresses:  2001:4998:44:204::a7
 2001:4998:58:c02::a9
 2001:4998:c:a06::2:4008
 98.138.253.109
 206.190.36.45
 98.139.183.24
 
 
Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=42ms TTL=51
Reply from 98.138.253.109: bytes=32 time=39ms TTL=51
 
Ping statistics for 98.138.253.109:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 39ms, Maximum = 42ms, Average = 40ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
  6...a0 48 1c d0 df 79 ......Realtek PCIe GBE Family Controller
 14...80 56 f2 6f 5a 39 ......Microsoft Wi-Fi Direct Virtual Adapter
  2...80 56 f2 6f 5a 38 ......Microsoft Hosted Network Virtual Adapter
  7...80 56 f2 6f 5a 3f ......Ralink RT3290 802.11bgn Wi-Fi Adapter
 12...80 56 f2 6f 5a 40 ......Bluetooth Device (Personal Area Network)
  1...........................Software Loopback Interface 1
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1      192.168.1.7     55
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    331
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    331
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    331
      192.168.1.0    255.255.255.0         On-link       192.168.1.7    311
      192.168.1.7  255.255.255.255         On-link       192.168.1.7    311
    192.168.1.255  255.255.255.255         On-link       192.168.1.7    311
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    331
        224.0.0.0        240.0.0.0         On-link       192.168.1.7    311
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    331
  255.255.255.255  255.255.255.255         On-link       192.168.1.7    311
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    331 ::1/128                  On-link
  7    311 fe80::/64                On-link
  7    311 fe80::2149:11c6:5d06:4279/128
                                    On-link
  1    331 ff00::/8                 On-link
  7    311 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\WINDOWS\SysWoW64\napinsp.dll [55808] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWoW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWoW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWoW64\NLAapi.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWoW64\winrnr.dll [24064] (Microsoft Corporation)
Catalog5 07 C:\WINDOWS\SysWoW64\wshbth.dll [51712] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [122128] (Apple Inc.)
Catalog9 01 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 13 C:\WINDOWS\SysWoW64\mswsock.dll [306016] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [67584] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [80896] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31744] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [62976] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Bonjour\mdnsNSP.dll [133392] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 13 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (10/02/2016 10:39:25 AM) (Source: Application Error) (User: )
Description: Faulting application name: HPPU.exe, version: 1.0.0.0, time stamp: 0x5092138e
Faulting module name: d2d1.dll, version: 10.0.14393.206, time stamp: 0x57dacf06
Exception code: 0xc0000005
Fault offset: 0x00322885
Faulting process id: 0x191c
Faulting application start time: 0xHPPU.exe0
Faulting application path: HPPU.exe1
Faulting module path: HPPU.exe2
Report Id: HPPU.exe3
Faulting package full name: HPPU.exe4
Faulting package-relative application ID: HPPU.exe5
 
Error: (10/01/2016 11:52:45 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine QueryFullProcessImageNameW.  hr = 0x80070006, The handle is invalid.
.
 
 
Operation:
   Executing Asynchronous Operation
 
Context:
   Current State: DoSnapshotSet
 
Error: (10/01/2016 11:51:47 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
 
 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
.
 
Error: (09/30/2016 11:38:02 AM) (Source: Application Error) (User: )
Description: Faulting application name: iCloudDrive.exe, version: 1.6.10.6, time stamp: 0x57a82682
Faulting module name: iCloudDrive_main.dll, version: 1.6.10.6, time stamp: 0x57d32b26
Exception code: 0xc0000005
Fault offset: 0x0010025c
Faulting process id: 0x1dd4
Faulting application start time: 0xiCloudDrive.exe0
Faulting application path: iCloudDrive.exe1
Faulting module path: iCloudDrive.exe2
Report Id: iCloudDrive.exe3
Faulting package full name: iCloudDrive.exe4
Faulting package-relative application ID: iCloudDrive.exe5
 
Error: (09/30/2016 09:57:17 AM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (09/30/2016 08:15:53 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine QueryFullProcessImageNameW.  hr = 0x80070006, The handle is invalid.
.
 
 
Operation:
   Executing Asynchronous Operation
 
Context:
   Current State: DoSnapshotSet
 
Error: (09/30/2016 08:13:15 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
 
 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
.
 
Error: (09/30/2016 08:00:48 AM) (Source: Application Error) (User: )
Description: Faulting application name: iCloudDrive.exe, version: 1.6.10.6, time stamp: 0x57a82682
Faulting module name: iCloudDrive_main.dll, version: 1.6.10.6, time stamp: 0x57d32b26
Exception code: 0xc0000005
Fault offset: 0x0010025c
Faulting process id: 0x1080
Faulting application start time: 0xiCloudDrive.exe0
Faulting application path: iCloudDrive.exe1
Faulting module path: iCloudDrive.exe2
Report Id: iCloudDrive.exe3
Faulting package full name: iCloudDrive.exe4
Faulting package-relative application ID: iCloudDrive.exe5
 
Error: (09/30/2016 07:50:15 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
 
 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
.
 
Error: (09/30/2016 07:31:05 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: PC)
Description: Activation of app Microsoft.WindowsMaps_8wekyb3d8bbwe!App failed with error: -2144927148 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
 
System errors:
=============
Error: (10/02/2016 10:57:21 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x8024200b: Hewlett-Packard  - Imaging, Other hardware - Null Print - HP Photosmart 7520 series.
 
Error: (10/02/2016 10:37:38 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{3185A766-B338-11E4-A71E-12E3F512A338}{7006698D-2974-4091-A424-85DD0B909E23}NT AUTHORITYNETWORK SERVICES-1-5-20LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (10/02/2016 10:30:33 AM) (Source: DCOM) (User: PC)
Description: {21F282D1-A881-49E1-9A3A-26E44E39B86C}
 
Error: (10/02/2016 10:28:50 AM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer ROLAND-PC
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{846D8780-7221-489F-BE6F-0E9D06E5CA62}.
The master browser is stopping or an election is being forced.
 
Error: (10/02/2016 10:28:32 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (10/02/2016 10:28:32 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (10/02/2016 10:28:31 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}{F72671A9-012C-4725-9D2F-2A4D32D65169}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (10/02/2016 10:28:23 AM) (Source: Service Control Manager) (User: )
Description: The AODDriver4.2.0 service failed to start due to the following error: 
%%2 = The system cannot find the file specified.
 
 
Error: (10/02/2016 10:25:45 AM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer ROLAND-PC
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{846D8780-7221-489F-BE6F-0E9D06E5CA62}.
The master browser is stopping or an election is being forced.
 
Error: (10/02/2016 10:25:19 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x8024200b: Hewlett-Packard  - Imaging, Other hardware - Null Print - HP Photosmart 7520 series.
 
 
Microsoft Office Sessions:
=========================
Error: (10/02/2016 10:39:25 AM) (Source: Application Error)(User: )
Description: HPPU.exe1.0.0.05092138ed2d1.dll10.0.14393.20657dacf06c000000500322885191c01d21cc321b1cf07C:\Program Files\Hewlett-Packard\HP Utility Center\HPPU.exeC:\WINDOWS\SYSTEM32\d2d1.dll7dbd8a54-9460-4509-abdd-b65dd8a20924
 
Error: (10/01/2016 11:52:45 AM) (Source: VSS)(User: )
Description: QueryFullProcessImageNameW0x80070006, The handle is invalid.
 
 
Operation:
   Executing Asynchronous Operation
 
Context:
   Current State: DoSnapshotSet
 
Error: (10/01/2016 11:51:47 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
 
Error: (09/30/2016 11:38:02 AM) (Source: Application Error)(User: )
Description: iCloudDrive.exe1.6.10.657a82682iCloudDrive_main.dll1.6.10.657d32b26c00000050010025c1dd401d21b38f0be74f1C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudDrive.exeC:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudDrive_main.dll4f898da7-60c2-4872-95b5-67cca58dee19
 
Error: (09/30/2016 09:57:17 AM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (09/30/2016 08:15:53 AM) (Source: VSS)(User: )
Description: QueryFullProcessImageNameW0x80070006, The handle is invalid.
 
 
Operation:
   Executing Asynchronous Operation
 
Context:
   Current State: DoSnapshotSet
 
Error: (09/30/2016 08:13:15 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
 
Error: (09/30/2016 08:00:48 AM) (Source: Application Error)(User: )
Description: iCloudDrive.exe1.6.10.657a82682iCloudDrive_main.dll1.6.10.657d32b26c00000050010025c108001d21b1a8fc2e284C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudDrive.exeC:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudDrive_main.dlla51a461e-67ed-4ca5-83cc-dadad096eafc
 
Error: (09/30/2016 07:50:15 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
 
Error: (09/30/2016 07:31:05 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: PC)
Description: Microsoft.WindowsMaps_8wekyb3d8bbwe!App-2144927148
 
 
CodeIntegrity Errors:
===================================
  Date: 2016-09-30 07:25:13.777
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\aepic.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-09-30 07:25:13.666
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\aepic.dll because the set of per-page image hashes could not be found on the system.
 
 
=========================== Installed Programs ============================
 
7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.017.20053 - Adobe Systems Incorporated)
Adobe Photoshop Elements 13 (HKLM-x32\...\{609818B9-23EB-4196-B466-EFE05E92A32F}) (Version: 13.0 - Adobe Systems Incorporated)
Adobe Shockwave Player 11.6 (HKLM-x32\...\Adobe Shockwave Player) (Version: 11.6.6.636 - Adobe Systems, Inc.)
AMD Catalyst Install Manager (HKLM\...\{3EAD91D5-2004-1B7F-26FF-C0B4AE3C62F7}) (Version: 8.0.911.0 - Advanced Micro Devices, Inc.)
Apple Application Support (32-bit) (HKLM-x32\...\{29DB9165-5FC1-48F0-9188-26123F526848}) (Version: 5.0.1 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{5905C8CF-1C88-4478-A48E-4E458AD1BC7E}) (Version: 5.0.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{D4D86CB2-2370-4691-8272-3869EDED6C64}) (Version: 10.0.0.18 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{56EC47AA-5813-4FF6-8E75-544026FBEA83}) (Version: 2.2.0.150 - Apple Inc.)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Carbonite (HKLM-x32\...\{D0D08FBC-6D5F-482C-B2ED-32E67D8FFAFF}) (Version: 6.0.1 build 6421 (Aug-04-2016) - Carbonite)
Catalyst Control Center (HKLM-x32\...\WUCCCApp) (Version: 1.00.0000 - AMD)
Cyberlink PhotoDirector (HKLM-x32\...\InstallShield_{39337565-330E-4ab6-A9AE-AC81E0720B10}) (Version: 3.0.4.4824 - CyberLink Corp.)
CyberLink PowerDirector 10 (HKLM-x32\...\InstallShield_{B0B4F6D2-F2AE-451A-9496-6F2F6A897B32}) (Version: 10.0.3.2606 - CyberLink Corp.)
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 5.0.6.5011 - CyberLink Corp.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Dragon NaturallySpeaking 12 (HKLM-x32\...\{D5D422B9-6976-4E98-8DDF-9632CB515D7E}) (Version: 12.00.100 - Nuance Communications Inc.)
Energy Star (HKLM-x32\...\{FC0ADA4D-8FA5-4452-8AFF-F0A0BAC97EF7}) (Version: 1.0.9 - Hewlett-Packard Company)
ffdshow [rev 2527] [2008-12-19] (HKLM-x32\...\ffdshow_is1) (Version: 1.0 - )
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 53.0.2785.116 - Google Inc.)
Google Drive (HKLM-x32\...\{459CE109-4E46-4340-92BC-054642BC3BC2}) (Version: 1.31.2873.2758 - Google, Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.31.5 - Google Inc.) Hidden
Hewlett-Packard ACLM.NET v1.2.1.1 (HKLM-x32\...\{6F340107-F9AA-47C6-B54C-C3A19F11553F}) (Version: 1.00.0000 - Hewlett-Packard Company) Hidden
HP 3D DriveGuard (HKLM-x32\...\{E8D0E2B8-B64B-44BC-8E01-00DDACBDF78A}) (Version: 6.0.28.1 - Hewlett-Packard Company)
HP Connected Music (Meridian - installer) (HKLM-x32\...\StartHPConnectedMusic) (Version: 1.0 - Meridian Audio Ltd)
HP Documentation (HKLM-x32\...\{A64DC543-B6C3-4745-AAD6-AC9F1B765BCF}) (Version: 1.2.0.0 - Hewlett-Packard)
HP FWUpdateEDO2 (HKLM-x32\...\{415FA9AD-DA10-4ABE-97B6-5051D4795C90}) (Version: 1.2.0.0 - Hewlett-Packard)
HP MyRoom (HKLM-x32\...\{2C839F0F-5494-454D-9980-A14C5C5EB3EF}) (Version: 10.4.0168 - Hewlett-Packard)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.7702 - HP)
HP Photosmart 7520 series Basic Device Software (HKLM\...\{27ABA988-D480-4F44-B0FD-45E5656D2CFE}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Photosmart 7520 series Help (HKLM-x32\...\{08295D09-E002-48F8-905D-34E4B08509BA}) (Version: 28.0.0 - Hewlett Packard)
HP Photosmart 7520 series Product Improvement Study (HKLM\...\{16B872EE-C458-41BD-BEAE-52758A3F3168}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Registration Service (HKLM\...\{D1E8F2D7-7794-4245-B286-87ED86C1893C}) (Version: 1.2.6317.4309 - Hewlett-Packard)
HP Support Assistant (HKLM-x32\...\{61EB474B-67A6-47F4-B1B7-386851BAB3D0}) (Version: 8.3.34.7 - Hewlett-Packard Company)
HP Support Solutions Framework (HKLM-x32\...\{F6A11738-3EE4-4573-AEA5-6CD5D491C167}) (Version: 12.5.32.37 - Hewlett-Packard Company)
HP System Event Utility (HKLM-x32\...\{6B1ECC61-B581-400D-BFAF-101B1AAEA5AB}) (Version: 1.4.7 - Hewlett-Packard Company)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HP Utility Center (HKLM\...\{73237EBB-B26F-4628-8754-4EFE563D72E9}) (Version: 2.1.5 - Hewlett-Packard Company)
HP Wireless Button Driver (HKLM-x32\...\{EFA01423-3857-468C-B7B6-F30AA08E50BC}) (Version: 1.1.5.1 - Hewlett-Packard)
HPDiagnosticAlert (HKLM-x32\...\{B6465A32-8BE9-4B38-ADC5-4B4BDDC10B0D}) (Version: 1.00.0001 - Microsoft) Hidden
iCloud (HKLM\...\{CE29BC77-C5AE-49D8-A8C0-FDAF6ACF74DF}) (Version: 6.0.1.41 - Apple Inc.)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6491.0 - IDT)
iTunes (HKLM\...\{9946A4F7-E0FD-4A33-82D1-06CBFFBBB9F9}) (Version: 12.5.1.21 - Apple Inc.)
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
Microsoft Office Home and Student 2013 - en-us (HKLM\...\HomeStudentRetail - en-us) (Version: 15.0.4859.1002 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (HKLM\...\{350AA351-21FA-3270-8B7A-835434E766AD}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005 (HKLM-x32\...\{7f51bdb9-ee21-49ee-94d6-90afc321780e}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Movie Maker (HKLM-x32\...\{38F03569-A636-4CF3-BDDE-032C8C251304}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{DD67BE4B-7E62-4215-AFA3-F123A800A389}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Mozilla Firefox 49.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 49.0.1 (x86 en-US)) (Version: 49.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 49.0.1 - Mozilla)
MSXML 4.0 SP2 Parser and SDK (HKLM-x32\...\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version: 4.20.9818.0 - Microsoft Corporation)
OEM Application Profile (HKLM-x32\...\{C89A97B6-F991-EBB5-77B7-927BCF420EBE}) (Version: 1.00.0000 - Advanced Micro Devices, Inc.)
Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.4859.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.4859.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.4859.1002 - Microsoft Corporation) Hidden
Panda Devices Agent (HKLM-x32\...\{DDE3DECA-9139-4A39-9276-143ECA1DB75E}) (Version: 1.06.00 - Panda Security) Hidden
Panda Devices Agent (HKLM-x32\...\Panda Devices Agent) (Version: 1.03.07 - Panda Security) Hidden
Panda Free Antivirus (HKLM\...\{293AA48A-DFC2-4F7D-9ED7-1A0F25CB5368}) (Version: 8.04.00.0000 - Panda Security) Hidden
Panda Free Antivirus (HKLM-x32\...\Panda Universal Agent Endpoint) (Version: 16.0.2 - Panda Security)
Panda Security Toolbar (HKLM-x32\...\pandasecuritytb) (Version: 4.3.1.9 - Panda Security and Visicom Media Inc.)
PSTViewer Pro 7 (HKLM\...\{B515BC8D-408D-4CF5-AC6C-9B1E0E0F0DDF}) (Version: 7.5.460.0 - Encryptomatic, LLC)
QuickTime 7 (HKLM-x32\...\{3D2CBC2C-65D4-4463-87AB-BB2C859C1F3E}) (Version: 7.76.80.95 - Apple Inc.)
Ralink Bluetooth Stack64 (HKLM\...\{307AA214-8490-9119-DA81-C8E875AD1C94}) (Version: 11.0.737.5 - Mediatek)
Ralink RT3290 802.11bgn Wi-Fi Adapter (HKLM-x32\...\{8FC4F1DD-F7FD-4766-804D-3C8FF1D309AF}) (Version: 5.0.37.0 - Mediatek)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.2.9200.29068 - Realtek Semiconductor Corp.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.18.621.2013 - Realtek)
RonyaSoft Poster Printer (ProPoster) 3.01 (HKLM-x32\...\RonyaSoft Poster Printer (ProPoster)) (Version: 3.01 - RonyaSoft)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics ClickPad Driver (HKLM\...\SynTPDeinstKey) (Version: 19.2.4.10 - Synaptics Incorporated)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 58%
Total physical RAM: 5336.26 MB
Available physical RAM: 2228.69 MB
Total Virtual: 6232.26 MB
Available Virtual: 3853.87 MB
 
========================= Partitions: =====================================
 
1 Drive c: (Windows) (Fixed) (Total:668.68 GB) (Free:522.8 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:28.33 GB) (Free:2.82 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\PC
 
Administrator            DefaultAccount           Guest                    
mari__000                Owner                    rwilb_000                
 
========================= Restore Points ==================================
 
26-09-2016 13:23:13 Windows Update
30-09-2016 12:49:52 Windows Update
 
**** End of log ****

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#21
zep516

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At this moment I am not getting that or any other errors, but I know that won't last.

OK. Use the computer until it produces an error. I want to see the error that it's generating.

It looks like you're using open DNS ?

Also when time permits un-plug the router / modem, disconnect the coax cable if there is one. Let it sit un plugged for 15 mins or so.
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#22
SumMom

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Hi Joe,

 

I did what you asked while I went for a nice long walk.  Plugged everything back in and connected the coax cable.  Got the error right away.  

 

This site can't be reached.

Greenfelt.net's server DNS address could not be found.

Try:

Checking the connection

Checking the proxy, firewall, and DNS configuration

Running Windows Network Diagnostics

 

Next?


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#23
zep516

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Greenfelt.net's server DNS address could not be found.

Who is Greenfelt.net ?

Does this happen on every page or just 1 page you're trying to access



Try changing the DNS settings to Google DNS. Clear directions given at link below.
http://www.thewindow...windows-7-vista
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#24
SumMom

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Green felt is a game site where I play solitaire. I chose it because it's very simple and usually comes up quickly. All sites do this. I will try changing the DNS. BTW, I noticed yesterday that my deleted Mail on Outlook.com is back in my mail. I thought it was a fluke; something I did wrong, but today it happened again.

I'll get back to you after I change the DNS.
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#25
SumMom

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Thank you so much Joe!
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#26
zep516

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Green felt is a game site where I play solitaire.


Can you post the link to the Green felt site for me...
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#27
SumMom

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I can:  greenfelt.net/fortythieves


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#28
SumMom

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There's also something I never noticed before my issues started. When chrome is trying to open a site there is a lower case i within a circle at the start of the URL address.  


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#29
zep516

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"The "i inside a circle" is just the new Material Design UI graphical update only. In the previous UI, regular HTTP webpages showed a "blank page icon".
When you click on it, the information displayed is exactly the same. Regular HTTP webpages are "connection to this site is not private", as they have always never been private.
Only connections to secure, encrypted HTTPS webpages are private, and those websites will show with a closed Green Lock."

See here
https://productforum...ome/VHjh994BMO4

I can access the site with Firefox.

Can you access the site today ? If not what error ? Click the link below.

http://greenfelt.net/fortythieves
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#30
SumMom

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That's the response I get to any and every site, but it's sporadic.  Today is terrible.  Can't get to this on my Win 10 laptop at all right now.  


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