[writertiff]

Hi there! I forget how to boot in safe mode when I have Windows 10. I woke up to a blue screen that says Windows has been shut down to prevent damage. I restarted and it did the same thing.

Says check for viruses, remove any newly installed hard drives or controllers, make sure it's configured properly, etc.

Says to run chkdsk/f for hard drive corruption.

Technical information: 0x0000007B (0xB84c3524, 0xc0000034, 0x00000000, 0x00000000)

Not sure what to do now. Not tech savvy so I need step by step directions if possible. Work from home and this is my livelihood so I am hoping and will pay for urgent help.

Appreciate ya!

Tiff

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Edited by writertiff, 25 September 2016 - 08:40 AM.

[writertiff]

Adding image

Attached Thumbnails

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Edited by writertiff, 25 September 2016 - 08:40 AM.

[phillpower2]

Hello writertiff,

 

If you shut down the computer a couple of times after getting the same message on the third or fourth attempt to boot it should give you the Windows 10 troubleshooting options/recovery environment.

 

Got to pop out on a message but will be back in 30 mins or so, try the above then post back with an update for us.

[writertiff]

Hello!

We are able to access the Advanced Options through F8 and select safe mode, and then it takes us back to the OS Choices menu. When we try Microsoft Windows Recovery Console, the same blue screen from before pops up every time. What will hitting the Windows XP option do, will it get rid of the existing files or just replace Windows 10 with XP? We also have the do not select this option.

Tiff

[phillpower2]

Hello writertiff,

 

There are various reasons as to why you may receive that error code with a corrupt OS or a flaky HDD being just two of them, please do not select the XP option as we have no way of knowing what will happen if it is the HDD itself that has caused the BSOD.

 

First thing that I would suggest is to try and back up any important data on the HDD and second see if you can get to the Command Prompt, option 2 here

 

To back up any important data see below;

 

=================== 

***Required Hardware*** 

CD Burner (CDRW) Drive, 

Blank CD, 

Extra Storage Device (USB Flash Drive, External Hard Drive)

=================== 

 

1. Save these files to your Desktop/Burn Your Live CD:

• Download Latest Puppy Linux ISO (i.e.: lupu-528.iso) 
  

   

  Download BurnCDCC ISO Burning Software 

   

  There are instructions on how to boot from flash drive with puppy here; / 

   

  For computers that have UEFI as opposed to legacy BIOS, to be able to boot from your USB device you may need to disable secure boot and change UEFI to CSM Boot, not all computers and BIOS are the same, please refer to your user manual if you have one as the following steps are only one such example.

   

  Restart the computer, Windows 8 and 8.1 from the Start or desktop screen move your mouse pointer over the upper or lower right corner of the screen, when the Windows Charms appear click the Settings Charm, click on Power and then the Restart option.

   

  Windows 10, Click on Start,Power and then Restart.

   

  While the computer is re-starting,you will need to continually tap or hold down the particular key that will allow you to access the BIOS on your computer, we will use the F2 key as an example here;

   

  After restarting the computer, when the screen goes black, press and hold down the F2 key, wait for the BIOS to load.

   

  Select Security -> Secure Boot and then Disabled.

  Select Advanced -> System Configuration and then Boot Mode.

  Change UEFI Boot to CSM Boot.

  Save the changes and Exit the BIOS, commonly F10.

   

  If your computer will not boot into Windows at all, power up or restart the computer continually tap or hold down the key that will allow you to access the BIOS on your computer and then do the following;

   

  Select Security -> Secure Boot and then Disabled.

  Select Advanced -> System Configuration and then Boot Mode.

  Change UEFI Boot to CSM Boot.

  Save the changes and Exit the BIOS, commonly F10.

   

   

   

• 
  
• Open BurnCDCC with Windows Explorer 
  

   

   

• 
  
• Extract All files to a location you can remember 
  

   

   

• 
  
• Double Click BurnCDCC 
  

   

   

• 
  
• Click Browse and navigate to the Puppy Linux ISO file you just downloaded 
  

   

   

• 
  
• Open/Double Click that file 
  

   

  IMPORTANT: Adjust the speed bar to CD: 4x DVD: 1x 

   

• 
  
• Click Start  
  

   

   

• 
  
• Your CD Burner Tray will open automatically 
  

   

   

• 
  
• Insert a blank CD and close the tray 
  

   

   

• 
  
• Click OK 
  

   

   

• 
  

Puppy Linux Live CD will now be created

 

 

2. Set your boot priority in the BIOS to CD-ROM first, Hard Drive Second 

 

•  
  

   

   

• 
  
• Start the computer/press the power button 
  

   

   

• 
  
• Immediately start tapping the appropriate key to enter the BIOS, aka "Setup" 
  

   

  (Usually shown during the "Dell" screen, or "Gateway" Screen) 

   

• 
  
• Once in the BIOS, under Advanced BIOS Options change boot priority to: 
  

   

  CD-ROM 1st, Hard Drive 2nd 

   

• 
  
• Open your ROM drive and insert the disk 
  

   

   

• 
  
• Press F10 to save and exit 
  

   

   

• 
  
• Agree with "Y" to continue 
  

   

   

• 
  
• Your computer will restart and boot from the Puppy Linux Live CD 
  

   

   

   

   

• 
  

 

 

 

 

3.  Recover Your Data 

 

• Once Puppy Linux has loaded, it is actually running in your computer's Memory (RAM).  You will see a fully functioning Graphical User Interface similar to what you normally call "your computer".  Internet access may or may not be available depending on your machine, so it is recommended you print these instructions before beginning.  Also, double clicking is not needed in Puppy.  To expand, or open folders/icons, just click once.  Puppy is very light on resources, so you will quickly notice it is much speedier than you are used to.  This is normal.  Ready?  Let's get started. 
  

   

   

  3a. Mount Drives 

   

• 
  
• Click the Mount Icon located at the top left of your desktop.  
  

   

   

• 
  
• A Window will open.  By default, the "drive" tab will be forward/highlighted.  Click on Mount for your hard drive. 
  

   

   

• 
  
• Assuming you only have one hard drive and/or partition, there may be only one selection to mount. 
  

   

   

• 
  
• USB Flash Drives usually automatically mount upon boot, but click the "usbdrv" tab and make sure it is mounted. 
  

   

   

• 
  
• If using an external hard drive for the data recovery, do this under the "drive" tab.  Mount it now. 
  

   

   

• 
  

 

 

3b. Transfer Files.

•  
  

   

   

• 
  
• At the bottom left of your desktop a list of all hard drives/partitions, USB Drives, and Optical Drives are listed with a familiar looking hard drive icon. 
  

   

   

• 
  
• Open your old hard drive i.e. sda1 
  

   

   

• 
  
• Next, open your USB Flash Drive or External Drive. i.e. sdc or sdb1 
  

   

   

• 
  
• If you open the wrong drive, simply X out at the top right corner of the window that opens. (Just like in Windows) 
  

   

   

• 
  
• From your old hard drive, drag and drop whatever files/folders you wish to transfer to your USB Drive's Window. 
  

   

   

• 
  

 

 

For The Novice:  The common path to your pictures, music, video, and documents folders for XP is: Documents and Settings >> All Users (or each individual name of each user, for Vista and above  C:\Users\$USERNAME\[...]. CHECK All Names!) >> Documents >> You will now see My Music, My Pictures, and My Videos. 

 

Remember to only click once!  No double clicking!  Once you drag and drop your first folder, you will notice a small menu will appear giving you the option to move or copy.  Choose COPY each time you drag and drop. 

 

YOU ARE DONE!!!  Simply click Menu >> Mouse Over Shutdown >> Reboot/Turn Off Computer.  Be sure to plug your USB Drive into another working windows machine to verify all data is there and transferred without corruption. Congratulations! 

 

 

 

 

 

 

 

 

If you're doing this to recover from a virus or malware infection, (or even if you're not), DO NOT copy executable files (.exe, .scr. etc...) if any of these files are infected you could be copying the corruption over to any new device/computer. just copy documents, pictures, music, or videos.

[writertiff]

My son is going to use my hard drive as a slave in his computer so he's still running his OS off is his main computer and he will pull the files off of mine.

He's a little more tech savvy than me

We will pop back in when he gets that done for further instructions.

Thank you so much for your help!

[phillpower2]

That`s a good idea, hope he is happy to keep the data there long term as your back up 

 

This as Tech only advice and in no way related to malware removal, once the HDD is replaced, if you can get to the command prompt run the DISM Command and then SFC a couple of times

 

To run this DISM command, open a Command Prompt as administrator. Type the following command and press Enter. DISM will check your Windows component store for corruption and automatically fix any problems it finds.

 

DISM /Online /Cleanup-Image /RestoreHealth

 

Once you have run DISM you will hopefully gotten the all clear run SFC, again from Admin Command prompt;

 

Type the following command into the Command Prompt window and press Enter to run a full system scan:

 

sfc /scannow

 

Leave the Command Prompt window open until the command completes — this may take some time. If everything is fine, you’ll see the message “Windows Resource Protection did not find any integrity violations.”

[writertiff]

Well he hooked my hard drive up to his PC and at first it said locked then he tried again and it shows my folders but they're all empty.

[phillpower2]

Not sure what could have happened to your data, as said previously I have only addressed this from a Tech perspective and if for some particular reason you suspect malware please let us know and I will have to step out and let a security expert take a look.

[writertiff]

Could it be that my hard drive is corrupted?

[phillpower2]

The data on it yes but can I again ask if for some reason you suspected malware.

[writertiff]

Thank you! Well we took it to Frys and they also found empty folders so they're going to try to rebuild the data and recover but if it doesn't work oh well. I lost everything and will have to redo it.

We bought a new hard drive and I will start backing up to my backup hard drive religiously.

Son is reinstalling Windows and I'll try to rebuild what I lost.

Thanks so much for helping!

[writertiff]

I forgot how to close a topic. Working off my phone until he gets me set up.

[phillpower2]

Sorry to hear that writertiff but thank you for letting us know and fingers crossed for the data recovery 

 

You are welcome btw