I'm just away for this weekend - will get back to you on Monday.
AVAST Realtime Shields keep being disabled by system32 process [Closed
Posted 17 October 2016 - 03:06 AM
Sorry could you guide me as to how you'd prefer that I make the images available here?
Posted 17 October 2016 - 08:12 AM
Posted 17 October 2016 - 06:18 PM
Avast has a red x over the logo and thats about the only thing I notice actively apart from that window that pops up when it happens - it alt-tabs me out of any games as well.
Posted 18 October 2016 - 08:16 AM
So it does not come with an alert that something or someone is try to turn the programme off ?
If so this would tend to suggest a conflict and it may be that NVIDIA is the problem .. However, first I will remove conflicting security files that are on the system
CAUTION : This fix is only valid for this specific machine, using it on another may break your computer
Open notepad and copy/paste the text in the quotebox below into it:
S3 hitmanpro37; C:\WINDOWS\system32\drivers\hitmanpro37.sys [54736 2016-10-04] ()
2016-10-04 11:18 - 2016-10-04 11:33 - 00000000 ____D C:\ProgramData\HitmanPro
2016-10-04 11:18 - 2016-10-04 11:18 - 00000000 ____D C:\Program Files\HitmanPro
2016-10-04 11:15 - 2016-10-04 11:18 - 11579432 _____ (SurfRight B.V.) C:\Users\TheArk\Downloads\hitmanpro_x64.exe
2016-10-01 14:12 - 2016-10-01 14:12 - 00000000 ____D C:\WINDOWS\Trend Micro
2016-10-01 14:12 - 2016-10-01 14:12 - 00000000 ____D C:\ProgramData\Trend Micro
2016-10-01 14:07 - 2016-08-22 21:20 - 00332512 _____ (Trend Micro Inc.) C:\WINDOWS\system32\Drivers\tmcomm.sys
2016-10-01 14:06 - 2016-10-01 14:06 - 00000036 _____ C:\Users\TheArk\AppData\Local\housecall.guid.cache
2016-10-01 14:05 - 2016-10-01 14:06 - 02527376 _____ (Trend Micro Inc.) C:\Users\TheArk\Downloads\HousecallLauncher64.exe
CMD: bitsadmin /reset /allusers
Save this as fixlist.txt, in the same location as FRST.exe
Run FRST and press Fix
On completion a log will be generated please post that
Posted 19 October 2016 - 08:04 AM
Yes run the fix please.. Once that has been done we will try to kick start the problem
Right click on Avast icon in the system tray,
select “Avast Shields Control > select “Disable until Computer is restarted”
Restart the Computer
Let me know if the error still occurs. To the best of my knowledge the AV system is still working
Posted 19 October 2016 - 11:42 AM
Ok, completion log:
Posted 19 October 2016 - 12:33 PM
Download aswMBR.exe ( 4.5mb ) to your desktop.
Double click the aswMBR.exe to run it.
You may be offered the option of using virtualisation, accept that
When it offers to download the virus database allow that as well
Click the "Scan" button to start scan
On completion of the scan click save log, save it to your desktop and post in your next reply
Posted 20 October 2016 - 01:23 AM
Posted 20 October 2016 - 07:47 AM
Please download AdwCleaner by Xplode onto your Desktop.
- Close all open programs and internet browsers.
- Double click on AdwCleaner.exe to run the tool
- Click the Scan button and wait for the process to complete.
- Click the logfile button and the log will open in Notepad
- Click on the Clean button follow the prompts.
- A log file will automatically open after the scan has finished and the PC has rebooted
- Please post the content of that log file with your next answer.
- The report will be saved in the C:\AdwCleaner folder.
Posted 21 October 2016 - 06:51 AM
Initial logfile before reboot:
Posted 21 October 2016 - 07:24 AM
Post restart log:
0 user(s) are reading this topic
0 members, 0 guests, 0 anonymous users