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Removal instructions for Save Serp Now

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#1
Metallica

Metallica

    Spyware Veteran

  • GeekU Moderator
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Content is republished with permission from Malwarebytes.

What is Save Serp Now?

The Malwarebytes research team has determined that Save Serp Now is adware. These adware applications display advertisements not originating from the sites you are browsing.

How do I know if my computer is affected by Save Serp Now?

You may see this entry in your list of installed programs:

warning4.png

How did Save Serp Now get on my computer?

Adware applications use different methods for distributing themselves. This particular one was bundled with other software.

How do I remove Save Serp Now?

Our program Malwarebytes Anti-Malware can detect and remove this potentially unwanted program.
  • Please download Malwarebytes Anti-Malware to your desktop.
  • Double-click mbam-setup-{version}.exe and follow the prompts to install the program.
  • At the end, be sure a check-mark is placed next to:
    Launch Malwarebytes Anti-Malware
  • Then click Finish.
  • Once the program has loaded, select Scan Now. Or select the Threat Scan from the Scan menu.
  • If an update is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
Is there anything else I need to do to get rid of Save Serp Now?
  • No, Malwarebytes' Anti-Malware removes Save Serp Now completely.
How would the full version of Malwarebytes Anti-Malware help protect me?

We hope our application and this guide have helped you eradicate this adware.

As you can see below the full version of Malwarebytes Anti-Malware would have protected you against the Save Serp Now adware. It would have warned you before the adware could install itself, giving you a chance to stop it before it became too late.

protection1.png


Technical details for experts

Possible signs in FRST logs:
 () C:\Users\{username}\AppData\Roaming\ssn\ssn.exe
 HKCU\...\Run: [ssn] => C:\Users\{username}\AppData\Roaming\ssn\saveup.exe [29696 2016-09-21] ()
 C:\Users\{username}\AppData\Roaming\ssn

save serp now (HKCU\...\ssn) (Version: 1.22 - save serp now Corp) <==== ATTENTION
Alterations made by the installer:
File system details [View: All details] (Selection)
---------------------------------------------------
    Adds the folder C:\Users\{username}\AppData\Roaming\ssn
       Adds the file AccessibleMarshal.dll"="10/11/2014 3:30 AM, 11776 bytes, A
       Adds the file breakpadinjector.dll"="10/11/2014 3:31 AM, 66560 bytes, A
       Adds the file crashreporter.exe"="10/11/2014 3:31 AM, 107008 bytes, A
       Adds the file crashreporter.ini"="10/11/2014 2:31 AM, 4003 bytes, A
       Adds the file D3DCompiler_43.dll"="5/26/2010 11:41 AM, 2106216 bytes, A
       Adds the file d3dcompiler_46.dll"="8/2/2013 10:55 PM, 3231832 bytes, A
       Adds the file dependentlibs.list"="10/11/2014 3:37 AM, 118 bytes, A
       Adds the file freebl3.chk"="10/11/2014 3:51 AM, 899 bytes, A
       Adds the file freebl3.dll"="10/11/2014 3:23 AM, 323072 bytes, A
       Adds the file Geckofx-Core.dll"="10/16/2015 10:36 AM, 1315840 bytes, A
       Adds the file Geckofx-Winforms.dll"="10/16/2015 10:36 AM, 136704 bytes, A
       Adds the file gkmedias.dll"="10/11/2014 3:30 AM, 5001216 bytes, A
       Adds the file IA2Marshal.dll"="10/11/2014 3:30 AM, 30208 bytes, A
       Adds the file icudt52.dll"="10/11/2014 2:44 AM, 10388992 bytes, A
       Adds the file icuin52.dll"="10/11/2014 2:42 AM, 1015296 bytes, A
       Adds the file icuuc52.dll"="10/11/2014 2:40 AM, 792064 bytes, A
       Adds the file js.exe"="10/11/2014 3:24 AM, 3409408 bytes, A
       Adds the file js-gdb.py"="10/11/2014 3:24 AM, 254 bytes, A
       Adds the file libEGL.dll"="10/11/2014 3:27 AM, 30720 bytes, A
       Adds the file libGLESv2.dll"="10/11/2014 3:27 AM, 824832 bytes, A
       Adds the file LICENSE"="10/11/2014 2:11 AM, 389 bytes, A
       Adds the file mozalloc.dll"="10/11/2014 3:22 AM, 11264 bytes, A
       Adds the file mozglue.dll"="10/11/2014 3:22 AM, 133120 bytes, A
       Adds the file mozjs.dll"="10/11/2014 3:24 AM, 3357696 bytes, A
       Adds the file msvcp100.dll"="3/18/2010 8:15 AM, 421200 bytes, A
       Adds the file msvcr100.dll"="3/18/2010 8:15 AM, 770384 bytes, A
       Adds the file Newtonsoft.Json.dll"="12/14/2014 6:58 PM, 498176 bytes, A
       Adds the file Newtonsoft.Json.xml"="12/14/2014 6:58 PM, 474581 bytes, A
       Adds the file nss3.dll"="10/11/2014 3:23 AM, 1528832 bytes, A
       Adds the file nssckbi.dll"="10/11/2014 3:23 AM, 404992 bytes, A
       Adds the file nssdbm3.chk"="10/11/2014 3:51 AM, 899 bytes, A
       Adds the file nssdbm3.dll"="10/11/2014 3:23 AM, 84480 bytes, A
       Adds the file omni.ja"="10/11/2014 3:51 AM, 11421544 bytes, A
       Adds the file platform.ini"="10/11/2014 3:31 AM, 141 bytes, A
       Adds the file plugin-container.exe"="10/11/2014 3:39 AM, 137216 bytes, A
       Adds the file plugin-hang-ui.exe"="10/11/2014 3:29 AM, 19968 bytes, A
       Adds the file precomplete"="10/11/2014 3:51 AM, 1123 bytes, A
       Adds the file README.xulrunner"="10/11/2014 2:33 AM, 578 bytes, A
       Adds the file redit.exe"="10/11/2014 3:38 AM, 8704 bytes, A
       Adds the file sandboxbroker.dll"="10/11/2014 3:24 AM, 212480 bytes, A
       Adds the file saveup.exe"="9/21/2016 6:23 PM, 29696 bytes, A
       Adds the file softokn3.chk"="10/11/2014 3:51 AM, 899 bytes, A
       Adds the file softokn3.dll"="10/11/2014 3:23 AM, 141824 bytes, A
       Adds the file ssn.exe"="9/21/2016 6:24 PM, 45056 bytes, A
       Adds the file Uninstall.exe"="10/7/2016 12:16 PM, 98623 bytes, A
       Adds the file updater.exe"="10/11/2014 3:31 AM, 252416 bytes, A
       Adds the file version.txt"="9/21/2016 12:30 PM, 3 bytes, A
       Adds the file xul.dll"="10/11/2014 3:37 AM, 23289856 bytes, A
       Adds the file xulrunner.exe"="10/11/2014 3:38 AM, 88576 bytes, A
       Adds the file xulrunner-stub.exe"="10/11/2014 3:38 AM, 80384 bytes, A
    Adds the folder C:\Users\{username}\AppData\Roaming\ssn\dictionaries
       Adds the file en-US.aff"="10/11/2014 2:18 AM, 3274 bytes, A
       Adds the file en-US.dic"="10/11/2014 2:18 AM, 622982 bytes, A
    Adds the folder C:\Users\{username}\AppData\Roaming\ssn\gmp-fake\1.0
       Adds the file fake.dll"="10/11/2014 3:28 AM, 126464 bytes, A
       Adds the file fake.info"="10/11/2014 2:17 AM, 98 bytes, A
    Adds the folder C:\Users\{username}\AppData\Roaming\ssn\Update

Registry details [View: All details] (Selection)
------------------------------------------------
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\ASP.NET_4.0.30319\Names]
       "XQwxRS4JODvEc9n4jMCxPVFimNTj219uiNWHScHSxgLEjE2IGJmFMwrGYtjBnVQ54EnnMIJRfkjE4m7VDZcW6OLYKUwBNGbo2UWrykkZ0IJPGU9loXS7QR"="REG_DWORD", 2080
    [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
       "ssn"="REG_SZ", "C:\Users\{username}\AppData\Roaming\ssn\saveup.exe"
    [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Uninstall\ssn]
       "DisplayName"="REG_SZ", "save serp now"
       "DisplayVersion"="REG_SZ", "1.22"
       "EstimatedSize"="REG_DWORD", 70151
       "Publisher"="REG_SZ", "save serp now Corp"
       "UninstallString"="REG_SZ", ""C:\Users\{username}\AppData\Roaming\ssn\uninstall.exe""
    [HKEY_CURRENT_USER\Software\ssn]
       "ID"="REG_SZ", "fd82da4c151048d89a75"
       "inst"="REG_SZ", "successfull"
       "pid"="REG_SZ", "1"
       "sid"="REG_SZ", "55555"
       "version"="REG_SZ", "138"

Malwarebytes Anti-Malware log:
Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 10/7/2016
Scan Time: 12:39 PM
Logfile: mbamSSN.txt
Administrator: Yes

Version: 2.2.1.1043
Malware Database: v2016.10.07.03
Rootkit Database: v2016.09.26.02
License: Premium
Malware Protection: Disabled
Malicious Website Protection: Enabled
Self-protection: Enabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: {username}

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 323967
Time Elapsed: 9 min, 31 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 1
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\ssn.exe, 2864, Delete-on-Reboot, [5906890d59415bdbcc161cd32dd619e7]

Modules: 0
(No malicious items detected)

Registry Keys: 6
PUP.Optional.SSN, HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\ssn, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SearchEngage, HKLM\SOFTWARE\MICROSOFT\TRACING\saveup_RASAPI32, Quarantined, [bfa026707e1ccc6ae3783fba17ec17e9], 
PUP.Optional.SearchEngage, HKLM\SOFTWARE\MICROSOFT\TRACING\saveup_RASMANCS, Quarantined, [1847f6a0c8d2f73f69f2dc1da261c43c], 
PUP.Optional.Yelloader, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\TRACING\SSN_RASAPI32, Quarantined, [401fecaaafeb95a1381ead17778cf30d], 
PUP.Optional.Yelloader, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\TRACING\SSN_RASMANCS, Quarantined, [510e2a6cb5e5b28493c37351bd46cd33], 
PUP.Optional.Yelloader, HKCU\SOFTWARE\ssn, Quarantined, [8cd3b9dd485241f54ab102d2778c9a66], 

Registry Values: 1
PUP.Optional.SSN, HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|ssn, C:\Users\{username}\AppData\Roaming\ssn\saveup.exe, Quarantined, [5906890d59415bdbcc161cd32dd619e7]

Registry Data: 0
(No malicious items detected)

Folders: 5
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn, Delete-on-Reboot, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\dictionaries, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\gmp-fake, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\gmp-fake\1.0, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\Update, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 

Files: 55
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\README.xulrunner, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\Geckofx-Winforms.dll, Delete-on-Reboot, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\msvcr100.dll, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\AccessibleMarshal.dll, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\breakpadinjector.dll, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\crashreporter.exe, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\crashreporter.ini, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\D3DCompiler_43.dll, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\d3dcompiler_46.dll, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\dependentlibs.list, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\freebl3.chk, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\freebl3.dll, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\Geckofx-Core.dll, Delete-on-Reboot, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\gkmedias.dll, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\IA2Marshal.dll, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\icudt52.dll, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\icuin52.dll, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\icuuc52.dll, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\js-gdb.py, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\js.exe, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\libEGL.dll, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\libGLESv2.dll, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\LICENSE, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\mozalloc.dll, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\mozglue.dll, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\mozjs.dll, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\msvcp100.dll, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\Newtonsoft.Json.dll, Delete-on-Reboot, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\Newtonsoft.Json.xml, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\nss3.dll, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\nssckbi.dll, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\nssdbm3.chk, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\nssdbm3.dll, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\omni.ja, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\platform.ini, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\plugin-container.exe, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\plugin-hang-ui.exe, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\precomplete, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\redit.exe, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\sandboxbroker.dll, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\saveup.exe, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\softokn3.chk, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\softokn3.dll, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\ssn.exe, Delete-on-Reboot, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\Uninstall.exe, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\updater.exe, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\version.txt, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\xul.dll, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\xulrunner-stub.exe, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\xulrunner.exe, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\dictionaries\en-US.aff, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\dictionaries\en-US.dic, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\gmp-fake\1.0\fake.dll, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.SSN, C:\Users\{username}\AppData\Roaming\ssn\gmp-fake\1.0\fake.info, Quarantined, [5906890d59415bdbcc161cd32dd619e7], 
PUP.Optional.WMIHijacker.ClnShrt, C:\Users\{username}\AppData\Roaming\Microsoft\Windows\Cookies\Low\Q7L336SQ.txt, Quarantined, [134c415554460e2847d4f00b9c6829d7], 

Physical Sectors: 0
(No malicious items detected)


(end)
As mentioned before the full version of Malwarebytes Anti-Malware could have protected your computer against this threat.
We use different ways of protecting your computer(s):
  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.
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