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RegSvr32 Error after removing Malware (with MalwareBytes)


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#1
axl2468

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This problem happened just recently. My laptop wasn't scanned for a long time, and it ran really slow, so I decided to use MalwareBytes to remove whatever's causing the problem. This was going well until I restarted Windows. Now everytime I boot up my laptop, I always get a RegSvr32 Error saying "The module gzxwabmm.dll failed to load".

 

Here's the error message:

errortoasktogeek.jpg

 

Please help.

 

 


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#2
zep516

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Hi! My name is zep516 and Welcome to Geekstogo!
I'll do the best I can to resolve your computer issue
Please make sure to carefully read any instruction that I give you. If you're not sure, or if something unexpected happens, don't continue Stop and ask! Never be afraid to ask questions! :)

Everything gets download to the desktop and tools are "Run as administrator."

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
  • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will produce a log called FRST.txt in the same directory the tool is run from.
  • Please copy and paste log back here.
  • The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.

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#3
axl2468

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Here it is:

 

Attached File  Addition.txt   50.28KB   60 downloads

 

Attached File  FRST.txt   60.51KB   51 downloads


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#4
zep516

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Re-install Chrome

Unless you did this yourself, malware has changed your Chrome version into the Development Build. Among other things this allows malware to install any extension it wants. We need to resolve this.

1. If you have bookmarks, let's save them by exporting them - Export Bookmarks
2. Then I need you to go Google Sync and sign into your account
3. Scroll down until you see the "Stop and Clear" button and click on the button. At the prompt click on "Ok"
4. Now we need to uninstall chrome via control panel .
Note: When asked about user data or settings you must remove this also so please check the box.
5. Restart the computer and reinstall chrome, You can download The latest version from here - Google Chrome
6. Import your bookmarks back into Chrome
7. Sign back in to your Chrome browser so that your bookmarks sync with your online account.

Next

Download the enclosed => file Attached File  fixlist.txt   9.06KB   36 downloads Save it in the location FRST64 is. Run FRST and click on the Fix button. Wait until finished. The tool will make a log in the location FRST is, (Fixlog.txt). Please post it to your reply.

Next

Please download adwCleaner to your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the logfile button and the log will open in Notepad.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished and the PC has rebooted.
  • Please post the content of that log file with your next answer.
  • The report will be saved in the C:\AdwCleaner folder.

    Next

    Please download Junkware Removal Tool to your Desktop.
    Please close your security software to avoid potential conflicts. See Here how to disable you security protection (Anti Virus)
    Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.
    The tool will open and start scanning your system.
    Please be patient as this can take a while to complete, depending on your system's specifications.
    On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
    Please post the contents of JRT.txt into your reply.


    In your next reply post
    1. Fixlog.txt
    2. AdwCleaner
    3. Junk Removal tool.

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#5
axl2468

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Here's every log you asked for:

 

Attached File  AdwCleanerC0.txt   12.37KB   54 downloads

Attached File  AdwCleanerS1.txt   11.88KB   43 downloads

Attached File  Fixlog.txt   18.18KB   42 downloads

Attached File  JRT.txt   1.23KB   37 downloads


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#6
zep516

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Thanks for those logs. How is the computer ?

 

Need to see a new set of logs so,

Re-run Farbar Recovery Scan Tool (FRST/FRST64) you ran at the very beginning of this topic.

 

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Make sure you checkmark Addition.txt box.
  • Press Scan button.
  • Scan will create two logs, FRST.txt and Addition.txt in the same directory the tool is run. Please copy and paste them to your reply.

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#7
axl2468

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The computer is doing great. The error doesn't show up anymore and the computer's performance improved.

 

Here are the logs, by the way:

 

Attached File  Addition.txt   45.79KB   28 downloads

Attached File  FRST.txt   49.28KB   38 downloads


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#8
zep516

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A few items to fix

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Open notepad (Start =>All Programs => Accessories => Notepad).
Copy/Paste the contents of the code box below into Notepad.
start
CloseProcesses:
CreateRestorePoint:
2016-10-15 17:38 - 2015-06-28 15:22 - 00000000 ____D C:\Users\Axlykajill04\AppData\Roaming\Lavasoft
2016-10-15 17:38 - 2015-06-28 15:21 - 00000000 ____D C:\ProgramData\Lavasoft
2016-10-15 17:38 - 2015-06-28 15:21 - 00000000 ____D C:\Program Files (x86)\Lavasoft
ShellIconOverlayIdentifiers: [###MegaShellExtPending] -> {056D528D-CE28-4194-9BA3-BA2E9197FF8C} => C:\Users\Axlykajill04\AppData\Local\MEGAsync\ShellExtX64.dll No File
ShellIconOverlayIdentifiers: [###MegaShellExtSynced] -> {05B38830-F4E9-4329-978B-1DD28605D202} => C:\Users\Axlykajill04\AppData\Local\MEGAsync\ShellExtX64.dll No File
ShellIconOverlayIdentifiers: [###MegaShellExtSyncing] -> {0596C850-7BDD-4C9D-AFDF-873BE6890637} => C:\Users\Axlykajill04\AppData\Local\MEGAsync\ShellExtX64.dll No File
ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} =>  No File
ShellIconOverlayIdentifiers-x32: [###MegaShellExtPending] -> {056D528D-CE28-4194-9BA3-BA2E9197FF8C} => C:\Users\Axlykajill04\AppData\Local\MEGAsync\ShellExtX32.dll No File
ShellIconOverlayIdentifiers-x32: [###MegaShellExtSynced] -> {05B38830-F4E9-4329-978B-1DD28605D202} => C:\Users\Axlykajill04\AppData\Local\MEGAsync\ShellExtX32.dll No File
ShellIconOverlayIdentifiers-x32: [###MegaShellExtSyncing] -> {0596C850-7BDD-4C9D-AFDF-873BE6890637} => C:\Users\Axlykajill04\AppData\Local\MEGAsync\ShellExtX32.dll No File
ShortcutTarget: MegaDownloader.lnk -> C:\Program Files\MegaDownloader\MegaDownloader.exe (No File)
SearchScopes: HKLM -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = 
SearchScopes: HKLM-x32 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = 
Shortcut: C:\Users\Axlykajill04\AppData\Local\a621d\27522.lnk -> C:\Users\Axlykajill04\AppData\Local\a621d\0be2e.bat (No File)
Shortcut: C:\Users\Axlykajill04\AppData\Local\9029ed6\becec0b.lnk -> C:\Users\Axlykajill04\AppData\Local\9029ed6\86ab618.bat (No File)
Shortcut: C:\Users\Axlykajill04\AppData\Local\9029ed\becec0.lnk -> C:\Users\Axlykajill04\AppData\Local\9029ed\86ab61.bat (No File)
AlternateDataStreams: C:\ProgramData\TEMP:FB6A21E3 [462]
Emptytemp:
  • Click Format and ensure Wordwrap is unchecked.
  • Save as Fixlist.txt to your Desktop (Must be in this location)
  • Run FRST/FRST64 and press the Fix button just once and wait.
  • If the tool needed a restart please make sure you let the system to restart normally and let the tool completes its run after restart.
  • The tool will make a log on the Desktop (Fixlog.txt). Please post it to your reply.

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#9
axl2468

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Sorry for taking too long. I was busy. Here it is:

 

Attached File  Fixlog.txt   5.48KB   19 downloads


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#10
zep516

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Hello,

1 more scan please run Malwarebytes and post the log, you can skip the download part since you already have it installed.

  • Please download Malwarebytes Anti-Malware to your desktop.
  • Double-click mbam-setup-version.exe and follow the prompts to install the program.
  • Launch Malwarebytes Anti-Malware
  • Then click Finish.
  • If an update is found, you will be prompted to download and install the latest version.
  • Once the program has loaded
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, place a checkmark in the selection box for Scan for rootkits.
  • Then select Scan now. Or select the Threat Scan from the Scan menu.
  • When the scan is complete , make sure that that all Threats are selected, and click Remove Selected.
  • Reboot your computer if prompted.


    Posting the Malwarebytes log.

    [list]
  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • post that saved log to your next reply.

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#11
axl2468

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Attached File  scanlog_25-10-16.txt   1.58KB   31 downloads


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#12
zep516

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Looks good ! Are there any further issues. If not please run delfix to clean up


The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.
Any leftover logs, files, folders or tools remaining on your Desktop which were not removed can be deleted manually (right-click the file + delete).


Why we need to remove some of our tools:
Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wronge time can make the computer an expensive paper weight. They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.



Download DelFix by Xplode and save it to your desktop.
  • Run the tool by right click on the 51a5ce45263de-delfix.png icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run.
  • The program will run for a few seconds and display a notepad report.
    Paste it for my review.

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#13
axl2468

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Attached File  DelFix.txt   773bytes   20 downloads


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#14
zep516

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You usually get infected because your security settings are too low.

Here are a number of recommendations that will help tighten them, and which will contribute to making you a less likely victim:

Safe Computing Practices please read Here


Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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