[londonkj]

Hello People!

I currently have an HP Laptop EliteBook 8730w. I have had it for a number of years and it has worked exceptionally well for me.

In the last few weeks and months there have been a few strange messages regarding the graphics card, and some instances of black screens.

 

one of the messages that popped up was

'Display driver stopped responding and has recovered'

Display driver NVIDIA Windows Kernel Mode Driver, version 275.33 stopped responding and has successfully recovered'

 

The latest message that popped up today said

'The NVIDIA OpenGL driver detected a problem with the displaydriver and is unable to continue. The application must close.

Please visit http://www.nvidia.co...ge/support.html for help.

Error code 4'

 

 

I do 3D modelling on the laptop with a variety of software and had recently installed the latest Sketchup software.

 

I am not sure how long graphics cards are meant to last and if its a serviceable or replaceable part. If it is easily replaceable what recommendations would be advisable for this machine?

 

I desperately don't want to have to replace the whole thing as I think it is still a very good machine, and I cant afford to replace...;-)

 

Any help gratefully received!

Thanks

 

 

 

 

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Best Answer

Hello londonkj,

 

With any luck this is only a driver issue, what OS are you running. Vista, 7, 8.1 or 10.

 

Create a new system restore point then try the Nvidea driver auto detect tool to see if it recommends a newer driver, see here

[phillpower2]

Best Answer

Hello londonkj,

 

With any luck this is only a driver issue, what OS are you running. Vista, 7, 8.1 or 10.

 

Create a new system restore point then try the Nvidea driver auto detect tool to see if it recommends a newer driver, see here

[londonkj]

Thanks phillpower2

I am on windows 7. SP1.

 

I will try your advice and let you know.

 

Thanks!

 

[phillpower2]

You are welcome londonkj 

 

I am on windows 7. SP1.

 

 

Acknowledged, will wait on your update for now.

[iammykyl]

Gday Folks.

As the OS was updated, suggest you check to see if all Intel drivers are up to date.

Info, ACE Engine, > http://us.download.n...start-guide.pdf

There is a fairly recent GPU driver package + other updates, > http://h20566.www2.h...8&swEnvOid=4058

Troubleshooting, > http://support.hp.co...ument/c01442956

Updating BIOS/ > http://support.hp.co...ument/c00042629

If you do have UEFI > http://support.hp.co...ument/c03801890

[phillpower2]

Not heard back from you londonkj, do you still require assistance or is the issue now resolved, an update would be appreciated.

[londonkj]

_{Hi Phillpower2, sorry for not getting back to you, things been mental, the laptop seems to be going better now, thanks for your help, still doing some interesting things but will look at it when things calmed down a bit.... again sorry for not closing out the topic. :-(}

_{thanks again!}

[phillpower2]

Thank you for getting back to us and for marking your question as answered londonkj, doing so helps others searching Google looking for answers when they have the same or similar problem/s as have already been solved, hopefully you will have no further problems with it but if you do let us know