[ridethewave]

Hello,

  I having a problem with Windows 10 on a computer that is about six months old.  The computer is a HP Pavilion 550-127c, 8GB RAM with an AMD A10-7800.  This is my mom's computer, so I am not familiar with Windows 10. 

  The problem is that I am trying to install Mozilla Firefox onto her computer, because she is having problems with Internet Explorer, and it will not install or run the Firefox program. A window opens up and asks "how do you want to open this file".  None of the choices are the correct choices.  This has also happened with Chrome and other programs with the .exe extension.

 

Thanks for any help.

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Hello,

Sounds like the exe file association is broken and windows does not know what to do with any exe extension.

To fix the association see here,

http://www.thewindow...-windows-10-8-7

Fix the exe file association.

[zep516]

Hello,

Sounds like the exe file association is broken and windows does not know what to do with any exe extension.

To fix the association see here,

http://www.thewindow...-windows-10-8-7

Fix the exe file association.

[ridethewave]

I tried the fix and it did not work.  Do you have any other suggestions?

[zep516]

Try a system restore

http://www.tenforums...ndows-10-a.html

[ridethewave]

There are no system restore points.

[zep516]

Reset the pc, you will get the option to keep your files,

http://www.laptopmag...t-windows-10-pc
This may take a while.

[FreeBooter]

You can repair install Windows 10 this process will keep your all settings, personal files and install programs please follow the instruction at below link.

 

"How to Do a Repair Install of Windows 10 with an In-place Upgrade"

http://www.tenforums...ce-upgrade.html

[FreeBooter]

Forget to say that your antivirus program could be the causing the executable files not working you should uninstall your antivuris program to check issue resolves.

[a4ndinesh]

Some times the pirated OS should not support some basic additional things it is not fully generated

[ridethewave]

I have reset the computer and it is now working great.  Thanks to everyone for your response.

 

Chris

[FreeBooter]

We are glad to know your issue resolved happy computing!