Posted 15 October 2016 - 06:33 AM
Posted 15 October 2016 - 11:52 AM
I'll do the best I can to resolve your computer issue
Please make sure to carefully read any instruction that I give you. If you're not sure, or if something unexpected happens, don't continue Stop and ask! Never be afraid to ask questions!
Please uninstall spyhunter and any other programs you used to try an fix the problem, follow the instructions below.
Everything gets download to the desktop and tools are "Run as administrator."
Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
- Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
- Press Scan button.
- It will produce a log called FRST.txt in the same directory the tool is run from.
- Please copy and paste log back here.
- The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.
Posted 16 October 2016 - 10:47 AM
Are those instructions too difficult ? It's the only logical way to check the computer out.
Posted 17 October 2016 - 03:40 AM
Posted 17 October 2016 - 10:08 AM
I can't say for sure, but I will say this,
As users come to the forum with their issues and present their problems through Log reports I have a certain protocol that I must follow in order to create a base line for me to work with. That base line consists of posting the 2 Log reports that I have asked for. It's at that point in time I am comfortable making decisions on how to proceed with any fixing and or advice about what needs or should be done. Deviating from that protocol not having a base line, leaves me unable to assist you at this time.
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