Same IP address? What's going on?
Posted 18 October 2016 - 09:43 PM
Posted 19 October 2016 - 02:01 AM
We are not able to comment specifically on criminal aspects of fraud so it would be better to take up the issues with your bankers who should have long experience of dealing with fraud and folks who steal credit/debit cards.
You will need some information to help you take it up with them so take a look at the article linked to below, as your bankers may be acting ingenuously when using the IP argument to deny your case.
Hope this helps
Posted 21 October 2016 - 09:19 AM
I would also check my pc for malware maybe you have something nasty on your pc that has stolen your details allowing attackers to steal again and again.
1st thing I would do before the malware scan though is take a complete copy of the drive to use as evidence before I check for malware just encase you do find something you need to then note down and investigate anything you do find. Make sure the place you copy the drive to has nothing important on it empty would be best and not connected to anything.
After your scan if you do find something change all your passwords but make sure your 100% clean and your e-mail change the password and make sure emails are not being forwarded that's an old trick so even if you do change your password the attacker gets all your emails sent strait to him/her/them.
Make sure once clean to update everything to. I'm sure they'd take a look at your machine here for you in regards to malware.
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