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Outlook - can't receive emails when off home network

outlook cant receive emails

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Charlotte Cohen

Charlotte Cohen

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I am helping out a friend with a problem he is having with his Outlook email. 

Outlook works fine (sending/receiving) when connected to his home network.


When away from this network, it will send emails but not receive them.


To test, I made a hot spot on my phone, connected to that, and sent him an email. Nothing came through. While still connected to the hotspot, I sent myself an email from his Outlook and received it instantly. Tried testing again by replying to it, but Outlook never got it.


As soon as I disconnected the hotspot and reconnected to his home network, all the emails came through.


I have done some googling and checked all the obvious problems, and nothing is working.



Any advice would be much appreciated!

Thank you in advance!

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When not on their home network, try changing the SMTP port to 465.



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