[GreenEyedLady]

This is my son's gaming PC and I'm not 100% sure what precipitated this issue, maybe an automatic Windows 10 update over night?  Windows will not start now on the computer.  When trying to start, I get these messages:

1. "Preparing Automatic Repair"
2. "Diagnosing your PC"
3. "Your PC did not start correctly.  Press "Restart" to restart your PC which can sometimes fix the problem.  You can also press "Advanced Options" to try other options to repair your PC."
4. Clicking Restart loops back to step 1 and repeats.

I tried "Startup Repair" and got "Startup Repair couldn't repair your PC" and pointed me to this log file: D:\windows\system32\logfiles\srt\SrtTrail.txt

I see the error "Boot critical file d:\windows\system32\ntoskrnl.exe is corrupt" in the log file.

Edited by GreenEyedLady, 19 October 2016 - 06:56 PM.

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1. I don't think it is overheating.
2. Ran the chkdsk and got "windows has scanned the file system and found no problems".
3. Bcdedit /enum | find "osdevice" shows D:
4. ran the sfc command and got message "there is a system repair pending which requires reboot to complete.  restart windows and run sfc again"
5. I rebooted (selected shutdown PC option from the blue screen and then turned PC power back on).
6. This put me back to the "Automatic Repair Your PC did not start correctly" blue screen.
7. repeated the sfc command and got the same message as item 4 above.

[GreenEyedLady]

1. I don't think it is overheating.
2. Ran the chkdsk and got "windows has scanned the file system and found no problems".
3. Bcdedit /enum | find "osdevice" shows D:
4. ran the sfc command and got message "there is a system repair pending which requires reboot to complete.  restart windows and run sfc again"
5. I rebooted (selected shutdown PC option from the blue screen and then turned PC power back on).
6. This put me back to the "Automatic Repair Your PC did not start correctly" blue screen.
7. repeated the sfc command and got the same message as item 4 above.

[GreenEyedLady]

Can you explain what this means - "Windows 10 Setup DVD Windows RE environment" - what is the RE environment?  I do not have a Windows 10 setup DVD.  I have Windows 8 DVD, but my son upgraded to Windows 10 when he was prompted to do it (i.e., no DVD for Windows 10).

[GreenEyedLady]

Thanks! I do have another PC running Windows 10. I will try creating the bootable USB when I get home from work tonight.

[GreenEyedLady]

Just checking to be sure I am following the correct steps:

• I don't have a large enough USB, so I am using the media creation tool to download the ISO on my "good" PC, which I will then burn to a DVD.
• Follow the instructions on the page you provided for "Boot Computer into WinRE with Windows Setup DVD"
• Navigate to the command prompt and run the sfc command.

What do I do after the sfc command?  Can I reboot without the DVD if the sfc in Windows RE was successful?

[GreenEyedLady]

I'm still working on this.  Having trouble booting from DVD.  Will acquire a USB today and try that.

[GreenEyedLady]

I was able to boot from the USB that I created on good "PC".  I am assuming that it is booting from the USB because the Windows startup behaves differently, starting with a purple screen and setup window to select installation language and other preferences.

 

I followed the steps at the page you listed above in the section "Boot Computer into WinRE With Windows Setup DVD" and navigated to the command line option.  I ran the sfc command, but I still get the message "There is a system repair pending which requires a reboot to complete.  Restart Windows and run sfc again".

[GreenEyedLady]

Would "Reset your PC" work?  I only care about keeping files that are under the \USERS folder.  I am ok with losing all installed software.

 

[GreenEyedLady]

Best Answer

FIXED!

 

I ran dism.exe /image:C:\ /cleanup-image /revertpendingactions to eliminate the pending system repair and then the SFC ran without error.  I just rebooted and Windows came up normally.

 

Thank you for the help and patience.