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Windows 10 won't boot - IBM rapport error

windows 10 ibm boot

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#1
pedroaguiar

pedroaguiar

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Hi,

 

I am having problems starting my windows 10 enterprise machine because of IBM rapport.

 

Your PC/Device needs to be repaired.

  • It will not start in normal mode.
  • It will not start in safe mode.
  • It blue screens with the file name : file: \WINDOWS\System32\Drivers\RapportKE64.sys
  • Error code: 0xc000000d

 

I can't run Farbar since I can't start windows. I contact IBM but they don't seem to have much information. 

 

They say I could delete the Drivers\RapportKE64.sys, but how do I delete it?

 

 

Regards,


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