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Computer freezes then goes to blue screen

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#1
howell9009

howell9009

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While I am gaming my computer will occasionally freeze up, go completely dark, then a blue screen with the following stop code appears: stop code: WHEA_UNCORRECTABLE_ERROR. This almost always occurs on games that were previously running fine.  I tried to test my CPU and GPU temperatures and they seemed to be okay.  I ran BlueScreenView and these were the results http://imgur.com/a/ILnMC. I'm not very knowledgeable in this department so all I have done is your basic google search.  Any help would be greatly appreciated.  Thanks in advance.

 

CPU:  AMD FX8350

GPU: AMD R9 270X

RAM: 16GB

MOBO: ASUS M5A99FX PRO R2.0

PS: Rosewill Photon-650W 80 plus Gold Certified


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#2
FreeBooter

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The WHEA_UNCORRECTABLE_ERROR bug check has a value of 0x00000124. This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).

 

This bug check is typically related to physical hardware failures. It can be heat related, defective hardware, memory or even a processor that is beginning to fail or has failed. If over-clocking has been enabled, try disabling it. Confirm that any cooling systems such as fans are functional. Run system diagnostics to confirm that the system memory is not defective. It is less likely, but possible that a driver is causing the hardware to fail with this bug check.

 

Can you please upload all BSOD memory dump files store in C:\Windows\MiniDump folder


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#3
atrace63

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Update all the drivers.


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#4
Granner

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Uninstall the most recent driver you've installed.


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#5
howell9009

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Okay, well I attempted to upload the files and I received the following error: You aren't permitted to upload this kind of file. Any further suggestions?


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#6
FreeBooter

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Place the BSOD memory dump file into zip folder archive and attach the zip archive to your next post please.


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#7
howell9009

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Alright, that seemed to work.  I have attached what you asked for.  Thanks for the help and patience.

Attached Files

  • Attached File  BSOD.zip   208.44KB   81 downloads

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#8
FreeBooter

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Install latest version of the graphic card driver. Refer to Article 20870 for instructions on downloading / installing the latest drivers for your graphics card.

An overclocked processor (CPU), graphics card or memory can cause system instability.

  • Run all hardware components at their default settings
  • Refer to the motherboard’s manual for instructions on how to set hardware to default settings

 

The CPU and / or GPU may be overheating.

  •     Check the operating temperature of the CPU or GPU through the motherboard’s BIOS or use SpeedFan
  •     Refer to the motherboard manual for instructions

 

Ensure the temperature does not exceed the maximum operating temperature of the product.

 

Failing Hardware (processor, graphics card, motherboard and / or memory) can cause system instability.

If possible, try testing the hardware in another system to determine if the issue follows the hardware.

Run a memory test to determine the stability of the memory

  •     The following third party utility will test your memory for errors: Memtest86+

Check whether there are any loose cables stopping the fan(s) from spinning or blocking the air flow within the system case.

 

An inadequate or defective power supply (PSU) can cause BSOD.

 

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.


To keep a record of your system profile at any given time, you can publish to the Web using Speccy. Speccy uses Piriform's servers to publish the profile without any identifying information. Each profile is given a unique URL. For an example, see:

http://speccy.pirifo...iTFbWJJ1oggVwcV

The last part of each URL is randomized, so only people you provide with the URL will be able to find your profile.

Note: Each time you start Speccy, it will generate a new randomized URL. This is useful if you want to track your computer's information over time.
To publish a Speccy profile to the Web:

  • In Speccy, click File, and then click Publish Snapshot.
  • In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.
  • Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
  • In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.


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#9
FreeBooter

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Forget to add check file system errors and errors on the hard disk drive.

 

In  Windows 10 simply hold down the BxVxp04.png + X keys and select the option “Command Prompt (Admin)” from the menu.

 

Type following commands one at time and press Enter key. You will be prompted to schedule C: partition error checking type Y to accept error checking at next time system reboots.

Chkdsk C: /r

Sfc /scannow

Please give us the Sfc command finnish output result.


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#10
howell9009

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The speccy results are in the following url: http://speccy.pirifo...HbBaC41bcy0IkUK.  Then the chkdsk results were: Windows Resource Protection did not find any integrity violations.


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#11
howell9009

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So, this issue I've been having now occurs while not playing games, but just doing your average day computing.  There is no blue screen, but every thing just locks up (can't alt f4, alt tab, open task manager, etc.).  This PC is used for school and work, so fixing this is a top priority for me.  Thanks again for the help so far.


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#12
FreeBooter

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Have you follow my suggestions from my post #8?

Scan your computer for malware infection with Malwarebytes, Eset Online Scanner and HitmanPro programs. You can also ask for malware infection checkup.

Install latest versions of all device drivers.

Disconnect all externally connected devices to check BSOD issue resolves.


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