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Missing Emails

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  • PipPipPip
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I wasn't sure if I was supposed to start a new topic or not since I already posted something about this and I did get a response but unfortunately the help that was provided was locked so i couldn't access it... I have posted 15 comments and help requests through microsoft's so called help and I finally got a response today but I will need a translation since apparently I'm an idiot when I posted that I couldn't use IE because of my system and the other things they want they dont even explain on where to find or anything else.... I am posting response below  

BTW in case something in this post requires me to load an app of any kind I do not have data or use internet of any kind on any device other than my two home computers so that is not why my emails have gone missing.







For us to further investigate the issue, kindly provide us the following information:

• Microsoft Account (MSA)

• PUID• Account Aliases (if any)

• Time of Incident

• Time Zone

• OWA Logging (Outlook Web Trace)


1.  Sign in to Outlook Web App.  
2.  Append a traceLevel query string to the URL to specify the trace level.    • Off=0 
 • Error=1 
 • Warning=2 
 • Performance=3 
 • Info=4 
The  traceLevel  parameter is case-sensitive. For example, append  ?traceLevel=4  to the URL.  
3.  Optionally, you can append the traceComponents query parameter. This parameter specifies the Outlook Web App components from which you collect traces. If the traceComponents parameter is missing, the traces are collected from all Outlook Web App components. Separate component names by comma, if you specify some components in the traceComponents parameter . The traceComponents parameter is case-sensitive. 

For example, https://outlook.office365.com/owa/?traceLevel=4&traceComponents=smime 

Some Outlook Web App trace components are as follows:

  • AppCache 
 • Attachments 
 • Autodiscover 
 • Calendar 
 • CalendarActionsErrorHandling 
 • CalendarItems 
 • Chat 
 • ConversationItems 
 • Conversations 
 • ErrorHandler 
 • Folders 
 • MailCompose 
 • PushNotification 
 • ReadingPane 
 • Reminders 
 • Smime 
4.  Open the debug console in the browser.  • In Internet Explorer 
a.  Press the F12 key to open the Developer Tools. Or, on the Tools  menu, click F12 Developer Tools .  
b.  Click the Console  tab.  
c.  Reproduce the issue.  
d.  Right-click any area of the Console window, click Copy All , and then past the content to a file.  

 • In Chrome 
a.  On the menu, point to More tools , and then click Developer tools .  
b.  Click the Console  tab, and then select the Preserve log check box.  
c.  Reproduce the issue.  
d.  Right-click any area of the Console window, click Save as , and save the content to a file..  
Thank you.


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    WTT Tech Teacher

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  • 754 posts

Here's your original topic




and I've checked it and its not locked!



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  • Topic Starter
  • Member
  • PipPipPip
  • 219 posts

I apologize for the misunderstanding. When I referred to the previous it was not because of the helpful staff you have, but to the "customer service" skills of the person who responded to the same enquiry from the microsoft web site. When I went to the link that they send me it said I couldn't post or answer question due to the enquiry was already resolved. 

Again I apologize if I made the impression that I was not satisfied with the help I receive here

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