I wasn't sure if I was supposed to start a new topic or not since I already posted something about this and I did get a response but unfortunately the help that was provided was locked so i couldn't access it... I have posted 15 comments and help requests through microsoft's so called help and I finally got a response today but I will need a translation since apparently I'm an idiot when I posted that I couldn't use IE because of my system and the other things they want they dont even explain on where to find or anything else.... I am posting response below
BTW in case something in this post requires me to load an app of any kind I do not have data or use internet of any kind on any device other than my two home computers so that is not why my emails have gone missing.
For us to further investigate the issue, kindly provide us the following information:
• Microsoft Account (MSA)
• PUID• Account Aliases (if any)
• Time of Incident
• Time Zone
• OWA Logging (Outlook Web Trace)
1. Sign in to Outlook Web App.
2. Append a traceLevel query string to the URL to specify the trace level. • Off=0
The traceLevel parameter is case-sensitive. For example, append ?traceLevel=4 to the URL.
3. Optionally, you can append the traceComponents query parameter. This parameter specifies the Outlook Web App components from which you collect traces. If the traceComponents parameter is missing, the traces are collected from all Outlook Web App components. Separate component names by comma, if you specify some components in the traceComponents parameter . The traceComponents parameter is case-sensitive.
For example, https://outlook.office365.com/owa/?traceLevel=4&traceComponents=smime
Some Outlook Web App trace components are as follows:
4. Open the debug console in the browser. • In Internet Explorer
a. Press the F12 key to open the Developer Tools. Or, on the Tools menu, click F12 Developer Tools .
b. Click the Console tab.
c. Reproduce the issue.
d. Right-click any area of the Console window, click Copy All , and then past the content to a file.
• In Chrome
a. On the menu, point to More tools , and then click Developer tools .
b. Click the Console tab, and then select the Preserve log check box.
c. Reproduce the issue.
d. Right-click any area of the Console window, click Save as , and save the content to a file..