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Possible RootKit, cannot run FRST


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#1
yeaut1

yeaut1

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  • 9 posts

Hello all, I hope that you can help me. I noticed that the search browser had been hijacked, so I ran a Windows Defender scan that identified a trojan. I then ran a Malwarebytes scan and it identified a potential rootkit. I did not use MWB to remove anything and headed straight here.

 

After downloading and attempting to run FRST, it says that the software has updated, closes, then opens and states that it has updated. This continues until I manually end the process in task manager.

 

Your help is appreciated!


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#2
zep516

zep516

    Trusted Helper

  • Malware Removal
  • 6,811 posts
Hi! My name is zep516 and Welcome to Geekstogo!
I'll do the best I can to resolve your computer issue
Please make sure to carefully read any instruction that I give you. If you're not sure, or if something unexpected happens, don't continue Stop and ask! Never be afraid to ask questions! :)

What is your operating system ?

Does malwarebytes provide any information as to what the rootkit is and where it is located ?

Can you post the malwarebytes log

open MBAM
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • post that saved log to your next reply.

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#3
zep516

zep516

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  • Malware Removal
  • 6,811 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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