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Cant run any antivirus programs help ? :(


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#1
PatrickNHansen

PatrickNHansen

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Yeah so recently i got some sorta malware i suppose, my windows resolution said 1 problem was found. And i cant open any antivirus programs. Any help will be appreciated thanks :)


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#2
emeraldnzl

emeraldnzl

    GeekU Instructor

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Hello PatrickNHansen,

Welcome to Geekstogo.

Sorry for the delay.

We need to run a scan to see if we can find a cause.

Now
 
Important - We ask that the tools we use be downloaded to your computers desktop.

If you are unsure about how to do that, please press the Show button beside Spoiler below to see guides for the most popular browsers:

Spoiler

Next

Please download Farbar Recovery Scan Tool from here and save it to your desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Right click to run as administrator. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will produce a log called (FRST.txt) in the same directory the tool is run from.
  • Please copy and paste log back here.
  • The first time the tool is run, it makes also another log (Addition.txt). Please also paste that into your reply.

 


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