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New SSD causing hanging all the time (Resolved).

ssd freezing samsung MU-PT1 hanging

Best Answer thefunkateer , 07 December 2016 - 04:56 AM

Hi phillpower2 Well a couple of days since my last report and I have been using the PC a fair bit and I am pleased to report I haven't had a single issue of hanging.  I really appreciate... Go to the full post »


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#1
thefunkateer

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Hi there,

 

I've arrived here after (too) many hours of Googling my problem to no avail.

 

I have a Dell PC running Windows 7 Professional Edition, 64 bit.

 

I am a music fan and keep a library of 30k +/- tracks on an external drive which until recently was a HDD WD500H1U-00.  This started to get a little temperamental so I treated myself to a brand new shiny Samsung MU-PT1T0B SSD to take over the task of storing my library (as well as photos etc).

 

The SSD arrived, I connected it to a USB 3.0 port on the back of PC using the provided USB to Micro USB cable.

 

Windows picked up the new hardware, installed drivers and let me know it was ready to use.  I copied my music folder from the old external WD HDD and pasted it into the new drive.  I then smiled smugly to myself as GBs of data whizzed across to the new drive at never-before-seen speeds! I did the same for other folders I wanted on the new drive too (mostly photo albums).

 

In the time since I've been happily using the drive and have noticed WMP loads much more quickly than it did previously when the library was on the HDD - more smiles.

 

However, since I have added the SSD, I have had repeated problems with (different) software hanging.  Once the software has 'hung' any attempts to close it through Task Manager fails and the only solution I've found is to press and hold the power button and force a shut down and then reboot.  Not ideal...

 

As it is happening so frequently I have been paying more attention to when it is happening and have observed the following;

 

It does not seem to be software specific; I have had Word, Excel, WMP and even Windows Explorer hang on me.

It occurs when I am 'editing' a file that is on the SSD; by this I mean I can view/play/move files on the SSD and copy to/delete from the SSD but as soon as I try to edit a file the software hangs.

This can be making changes to a document in Office and then clicking 'Save', editing a track/album name or adding Album Art in WMP, even rotating a picture clockwise in Windows Explorer.

The hanging of the software does not impede the function of the rest of the PC - I can continue to browse or use other software but once some software has hung, I cannot access the SSD from any other software (in fact trying to do so then causes that piece of software to hang too!).

 

Once I've terminated and rebooted, I find I have to go to the SSD in My Computer, right click for properties and then Tools and 'Check Now'. This dismounts the drive and then checks for errors which finds and fixes the errors and it is always the file that I was 'editing' at the time that is shown as fixed.

 

All and any help / suggestions gratefully received.  I can gladly provide further info if needed.

 

Many thanks.

 

 


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#2
phillpower2

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:welcome:    thefunkateer,

 

Could be power related being that the SSD is only powered by the USB port;

 

Go into Device Manager then Universal Serial Bus controllers,
Double-click the “USB Root Hub” device, and click the Power Management tab, if there is more than one do the same for each.
Turn off the Allow the computer to turn off this device to save power option click the OK button and your done.

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#3
thefunkateer

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Hi phillpower2

 

Thanks for your speedy response, with the volume of queries on the site I thought it might take a week or so for a reply!

 

I followed your instructions and under USB Controllers found 2 x USB Root Hub, 2 x Generic USB Hub and 1 x Intel® USB 3.0 Root Hub.  I checked them all and the only one with the Allow the computer to turn off this device  box selected was the 3.0 Hub.  So I have deselected it and will see how it goes. 

 

I'll be sure to report back either way.

 

Thanks again for your suggestion.

 

All the best!


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#4
phillpower2

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You are welcome and thanks for the speedy update thefunkateer  :)

 

Fingers crossed for you  :thumbsup:


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#5
phillpower2

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Not heard back from you thefunkateer, do you still require assistance or is the issue now resolved, an update would be appreciated.


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#6
thefunkateer

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Hi phillpower2

 

Am sorry to report that adjusting the power management settings has not resolved my problem.  I thought at first that it had but it turned out I was just busy with stuff that didn't involve the SSD.  As soon as I tried interacting with it (other than copying files to it) I got freezes and hanging again.

 

Some further info - I have been reading the Windows error logs in more detail when I get problems.  A common error that is listed (though not always) is AppHangB1 with the problem-causing file identified as *softwarei'mtryingtouse*.exe.

 

I've also had a first in that I tried to open a Word file located on the SSD, first through explorer and secondly through Word open file command and in both instances it hung Word and the SSD and resulted in me forcing a shutdown and rebooting.

 

Any further suggestions?

 

All the best


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#7
thefunkateer

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And a further note, I've been happily ripping new CDs straight to the SSD without problem (playback fine) but one CD ripped without the Album Artwork and when I tried to add this using "Paste Album Artwork" function in WMP it hung.  However, when I used mp3tag software it allowed me to browse to the files and add the image without issue.


Edited by thefunkateer, 22 November 2016 - 12:12 PM.

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#8
thefunkateer

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This is an example of the Windows Error Message descriptions I see.  In this case it was when Windows explorer hung but I'll get the same message in different applications with the name of the application I am trying to use.
 
Description:
  A problem caused this program to stop interacting with Windows.
 
Problem signature:
  Problem Event Name: AppHangB1
  Application Name: explorer.exe
  Application Version: 6.1.7601.23537
  Application Timestamp: 57c44efe
  Hang Signature: 602c
  Hang Type: 0
  OS Version: 6.1.7601.2.1.0.256.48
  Locale ID: 2057
  Additional Hang Signature 1: 602c464de21f4466c008d19095f005a4
  Additional Hang Signature 2: fce5
  Additional Hang Signature 3: fce51c7f539136caae1c58ec4ffb1cc0
  Additional Hang Signature 4: 602c
  Additional Hang Signature 5: 602c464de21f4466c008d19095f005a4
  Additional Hang Signature 6: fce5
  Additional Hang Signature 7: fce51c7f539136caae1c58ec4ffb1cc0
 
Read our privacy statement online:
 
If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

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#9
phillpower2

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Download MiniToolBox and save the file to the Desktop.
Close the browser and run the tool, check the following options:

  • List last 10 Event Viewer log
  • List Installed Programs

Click on Go.

Post the resulting log in your next reply for us.

 

 

Tip

If you have something to add while waiting for a reply use the edit tab – bottom right of the dialogue input box and this will ensure that no information that you provide is overlooked (this can happen if your topic has more than one page)  thank you for understanding.


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#10
thefunkateer

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Thanks phillpower2, downloading Tool Box now, will report back soon.


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#11
thefunkateer

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Hi phillpower2, Tool Box Log below.
 
MiniToolBox by Farbar  Version: 17-06-2016
Ran by Dell-Sage (administrator) on 23-11-2016 at 11:36:02
Running from "C:\Users\Dell-Sage\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Model: OptiPlex 3020 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (11/23/2016 11:02:30 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/22/2016 05:26:21 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/22/2016 05:15:12 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/22/2016 05:03:41 PM) (Source: Microsoft Office 14) (User: )
Description: Microsoft Word: Rejected Safe Mode action : Word failed to start correctly last time.  Starting Word in safe mode will help you correct or isolate a startup problem in order to successfully start the program.  Some functionality may be disabled in this mode.
 
Do you want to start Word in safe mode?.
Rejected Safe Mode action : Microsoft Word.
 
Error: (11/22/2016 04:57:37 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/21/2016 05:29:34 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/21/2016 03:26:22 PM) (Source: Application Error) (User: )
Description: Faulting application name: wmpnetwk.exe, version: 12.0.7601.17514, time stamp: 0x4ce7ae7f
Faulting module name: KERNELBASE.dll, version: 6.1.7601.23569, time stamp: 0x57f7c0b4
Exception code: 0x0000046b
Fault offset: 0x000000000001a06d
Faulting process id: 0x1120
Faulting application start time: 0xwmpnetwk.exe0
Faulting application path: wmpnetwk.exe1
Faulting module path: wmpnetwk.exe2
Report Id: wmpnetwk.exe3
 
Error: (11/21/2016 03:25:44 PM) (Source: Application Error) (User: )
Description: Faulting application name: wmplayer.exe, version: 12.0.7601.23517, time stamp: 0x57adf9ea
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0xf55acd60
Faulting process id: 0x1890
Faulting application start time: 0xwmplayer.exe0
Faulting application path: wmplayer.exe1
Faulting module path: wmplayer.exe2
Report Id: wmplayer.exe3
 
Error: (11/18/2016 12:54:13 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/14/2016 01:43:05 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
System errors:
=============
Error: (11/23/2016 11:01:37 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 00:28:42 on ‎23/‎11/‎2016 was unexpected.
 
Error: (11/22/2016 05:24:59 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
 
New Signature Version: 
 
Previous Signature Version: 1.233.216.0
 
Update Source: %NT AUTHORITY59
 
Update Stage: 4.10.205.00
 
Source Path: 4.10.205.01
 
Signature Type: %NT AUTHORITY602
 
Update Type: %NT AUTHORITY604
 
User: NT AUTHORITY\SYSTEM
 
Current Engine Version: %NT AUTHORITY605
 
Previous Engine Version: %NT AUTHORITY606
 
Error code: %NT AUTHORITY607
 
Error description: %NT AUTHORITY608
 
Error: (11/22/2016 05:24:59 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
 
New Signature Version: 
 
Previous Signature Version: 1.233.216.0
 
Update Source: %NT AUTHORITY59
 
Update Stage: 4.10.205.00
 
Source Path: 4.10.205.01
 
Signature Type: %NT AUTHORITY602
 
Update Type: %NT AUTHORITY604
 
User: NT AUTHORITY\SYSTEM
 
Current Engine Version: %NT AUTHORITY605
 
Previous Engine Version: %NT AUTHORITY606
 
Error code: %NT AUTHORITY607
 
Error description: %NT AUTHORITY608
 
Error: (11/22/2016 05:13:46 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 17:06:22 on ‎22/‎11/‎2016 was unexpected.
 
Error: (11/22/2016 04:56:24 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 16:54:29 on ‎22/‎11/‎2016 was unexpected.
 
Error: (11/21/2016 03:26:29 PM) (Source: Service Control Manager) (User: )
Description: The Windows Media Player Network Sharing Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.
 
Error: (11/18/2016 12:54:47 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 70.
 
Error: (11/13/2016 06:05:03 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 18:03:33 on ‎13/‎11/‎2016 was unexpected.
 
Error: (11/13/2016 05:31:12 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 17:29:03 on ‎13/‎11/‎2016 was unexpected.
 
Error: (11/12/2016 09:57:25 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 21:55:32 on ‎12/‎11/‎2016 was unexpected.
 
 
Microsoft Office Sessions:
=========================
Error: (11/23/2016 11:02:30 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/22/2016 05:26:21 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/22/2016 05:15:12 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/22/2016 05:03:41 PM) (Source: Microsoft Office 14)(User: )
Description: Microsoft WordWord failed to start correctly last time.  Starting Word in safe mode will help you correct or isolate a startup problem in order to successfully start the program.  Some functionality may be disabled in this mode.
 
Do you want to start Word in safe mode?
 
Error: (11/22/2016 04:57:37 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/21/2016 05:29:34 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/21/2016 03:26:22 PM) (Source: Application Error)(User: )
Description: wmpnetwk.exe12.0.7601.175144ce7ae7fKERNELBASE.dll6.1.7601.2356957f7c0b40000046b000000000001a06d112001d2419ae555282aC:\Program Files\Windows Media Player\wmpnetwk.exeC:\Windows\system32\KERNELBASE.dlldb72764f-affe-11e6-9677-b083fe742b16
 
Error: (11/21/2016 03:25:44 PM) (Source: Application Error)(User: )
Description: wmplayer.exe12.0.7601.2351757adf9eaunknown0.0.0.000000000c0000005f55acd60189001d2432c05f9441dC:\Program Files (x86)\Windows Media Player\wmplayer.exeunknownc4cb4550-affe-11e6-9677-b083fe742b16
 
Error: (11/18/2016 12:54:13 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/14/2016 01:43:05 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
=========================== Installed Programs ============================
 
. . . (HKLM\...\{DB52A2D0-CAA1-4ED1-B122-29E7EDDE187F}) (Version: 2.1.28.3 - Intel) Hidden
. . . (HKLM-x32\...\{06DA421D-EE23-487D-878F-F0AF97EF69AD}) (Version: 2.6.1.4 - Intel) Hidden
Accounts (HKLM-x32\...\{12CE83F7-1A7F-4728-91CA-99E7DF84B2DC}) (Version: 22.0.9.268 - Sage (UK) Ltd) Hidden
Adobe Flash Player 14 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 14.0.0.176 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.18)  MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AB0000000001}) (Version: 11.0.18 - Adobe Systems Incorporated)
AmoK Playlist Copy 2.06 (HKLM-x32\...\AmoK Playlist Copy) (Version: 2.06 - Dirk Paehl)
Avery Wizard 5.0 (HKLM\...\{FC3B3A5D-7058-4627-9F1E-F95CC38B6054}) (Version: 5.0.5 - Avery)
Bright Contracts UK (HKLM-x32\...\{1CDD9C33-7BA8-4402-8010-E60AD326E7D0}) (Version: 1.0.3 - Thesaurus Software Ltd)
CutePDF Writer 3.1 (HKLM\...\CutePDF Writer Installation) (Version:  3.1 - Acro Software Inc.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell SupportAssist (HKLM\...\PC-Doctor for Windows) (Version: 1.3.6855.61 - Dell)
Dell System Detect (HKCU\...\58d94f3ce2c27db0) (Version: 7.9.0.10 - Dell)
GEAR driver installer for AMD64 and Intel EM64T (HKLM\...\{50CBBEC7-1010-41C5-8718-A1A6FEDD9C3A}) (Version: 2.003.1 - GEAR Software, Inc.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 54.0.2840.99 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.31.5 - Google Inc.) Hidden
HP Deskjet 3050A J611 series Basic Device Software (HKLM\...\{1B77E249-B8D5-4E5E-8848-693ACEF84E6D}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.13.1706 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.14.4280 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 2.5.4.40 - Intel Corporation)
Intel® Driver Update Utility (HKLM-x32\...\{fe2eebd3-ee15-4538-bb19-b627e3f2a911}) (Version: 2.6.1.4 - Intel)
IrfanView 64 (remove only) (HKLM\...\IrfanView64) (Version: 4.42 - Irfan Skiljan)
Junk Mail filter update (HKLM-x32\...\{0BE9E708-5DC0-4963-9CFD-0AA519090E79}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (HKLM\...\Office14.PROPLUS) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.10.205.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50901.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
MixMeister Studio 7.6.1 (HKLM-x32\...\mmssetup_is1) (Version:  - MixMeister Technology LLC)
Mp3tag v2.79 (HKLM-x32\...\Mp3tag) (Version: v2.79 - Florian Heidenreich)
OKI Network Extension (HKLM-x32\...\{38ADB9A6-798C-11D6-A855-00105A80791C}) (Version: 1.00.000 - Okidata)
Payroll for Windows (HKLM-x32\...\{0B4CB0A5-8A41-4E95-9250-F04A335FEBF2}) (Version: 21.00 - Sage (UK) Limited) Hidden
Payroll for Windows (HKLM-x32\...\{1BA6A551-A2E7-4EB4-8F2A-2984BADBFA42}) (Version: 21.00 - Sage (UK) Limited) Hidden
Payroll for Windows (HKLM-x32\...\{25634E50-BD45-4F40-B7EB-E2516004F946}) (Version: 21.00 - Sage (UK) Limited) Hidden
Payroll for Windows (HKLM-x32\...\{36FCF533-C372-4BC2-9F89-2959462D37AD}) (Version: 22.00 - Sage (UK) Limited) Hidden
Payroll for Windows (HKLM-x32\...\{372DB16B-D275-41BD-BA9D-1EF898055B28}) (Version: 21.00 - Sage (UK) Limited) Hidden
Payroll for Windows (HKLM-x32\...\{408C614A-5819-408E-915B-E681C6D22FC2}) (Version: 21.00 - Sage (UK) Limited) Hidden
Payroll for Windows (HKLM-x32\...\{451F0344-EAB7-4C4A-B58A-98D7E13FF6DE}) (Version: 22.00 - Sage (UK) Limited) Hidden
Payroll for Windows (HKLM-x32\...\{5894E325-16F4-48B3-8CB6-3674838CF353}) (Version: 21.00 - Sage (UK) Limited) Hidden
Payroll for Windows (HKLM-x32\...\{5A2FB188-A7ED-422F-A87F-065AEDBD2007}) (Version: 21.00 - Sage (UK) Limited) Hidden
Payroll for Windows (HKLM-x32\...\{5CF8A037-78F9-41FD-9964-73EA935A97A4}) (Version: 21.00 - Sage (UK) Limited) Hidden
Payroll for Windows (HKLM-x32\...\{6B2E0C35-C68D-4EE5-BFE1-29A3FAC7AA45}) (Version: 21.00 - Sage (UK) Limited) Hidden
Payroll for Windows (HKLM-x32\...\{715ABF18-5952-4D96-9610-EAE4B3524CFA}) (Version: 21.00 - Sage (UK) Limited) Hidden
Payroll for Windows (HKLM-x32\...\{767914A1-6D1D-4124-99D6-A21C36C120B8}) (Version: 21.00 - Sage (UK) Limited) Hidden
Payroll for Windows (HKLM-x32\...\{82A62E97-3B16-4A1A-B05F-240AFCD526E7}) (Version: 21.00 - Sage (UK) Limited) Hidden
Payroll for Windows (HKLM-x32\...\{86B8D2D3-88A8-4AE8-ABF9-560B75BF9934}) (Version: 22.00 - Sage (UK) Limited) Hidden
Payroll for Windows (HKLM-x32\...\{9EA8B54B-31A1-41AD-8F37-1CA90B736582}) (Version: 21.00 - Sage (UK) Limited) Hidden
Payroll for Windows (HKLM-x32\...\{A6C0F932-43C4-404F-8748-90682CE7DE2A}) (Version: 22.00 - Sage (UK) Limited) Hidden
Payroll for Windows (HKLM-x32\...\{A706253A-D766-4234-B4D9-C2283FE84595}) (Version: 21.00 - Sage (UK) Limited) Hidden
Payroll for Windows (HKLM-x32\...\{B30178D6-2955-4D2C-8F37-9C91AAD6B778}) (Version: 20.01 - Sage (UK) Limited) Hidden
Payroll for Windows (HKLM-x32\...\{E3E26B45-6CD7-4142-9630-A103D7161982}) (Version: 22.00 - Sage (UK) Limited) Hidden
Payroll for Windows (HKLM-x32\...\{E8A47446-CA8D-49A3-8924-026C7956AC66}) (Version: 21.00 - Sage (UK) Limited) Hidden
Rapport (HKLM-x32\...\{1DD81E7D-0D28-4CEB-87B2-C041A4FCB215}) (Version: 3.5.1609.103 - Trusteer) Hidden
Realtek Ethernet Controller All-In-One Windows Driver (HKLM-x32\...\{F7E7F0CB-AA41-4D5A-B6F2-8E6738EB063F}) (Version: 7.92.115.2015 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5987 - Realtek Semiconductor Corp.)
Sage 50 Accounts 2016 (HKLM-x32\...\InstallShield_{12CE83F7-1A7F-4728-91CA-99E7DF84B2DC}) (Version: 22.0.9.268 - Sage (UK) Ltd)
Sage 50 Accounts Payments Integration (HKLM-x32\...\{52BB890D-489D-4952-860A-21FBA5F89AF6}) (Version: 1.0.0.0 - Sage (UK) Ltd) Hidden
Sage 50 Accounts Sage ID Integration (HKLM-x32\...\{5F090D87-3F9E-443A-8C24-2B08D1971FDD}) (Version: 1.1.0.0 - Sage (UK) Ltd) Hidden
Sage 50 Payroll (HKLM-x32\...\{2970830C-722D-42D5-9591-D1CD2424D78F}) (Version: 20.01 - Sage (UK) Ltd.)
Sage 50 Payroll (HKLM-x32\...\{3D54D8C8-1EF1-4953-B5EF-DFB8953C5B07}) (Version: 21.01 - Sage (UK) Ltd.)
Sage 50 Payroll (HKLM-x32\...\{A9C5E872-5EC5-4874-921A-0A2C47B52F98}) (Version: 20.01 - Sage (UK) Ltd.)
Sage 50 Payroll (HKLM-x32\...\{BC1E0927-3464-46D9-A897-18CFF8413EF3}) (Version: 21.03 - Sage (UK) Ltd.)
Sage 50 Payroll (HKLM-x32\...\{FD27B5BB-72CD-44BD-B139-10695D6E7C65}) (Version: 22.00 - Sage (UK) Ltd.)
Sage Payroll for Windows (HKLM-x32\...\{E2A38BC2-3C2C-484D-A747-8C03ED51C1A3}) (Version: 6.00 - Sage)
SageSDataServerInstall (HKLM-x32\...\{AACC64AD-B31A-485B-A0EF-3273C3633604}) (Version: 1.00.0000 - Sage)
SBDDesktopUpdateInstaller (HKLM-x32\...\{DD16B9AD-FEE2-405D-9E4C-62D44042C422}) (Version: 12.1.586.0 - SBDDesktopUpdateInstaller) Hidden
SDataConfigAddInInstaller (HKLM-x32\...\{FE71361E-8B8F-4A1B-8D4D-B00C7A082428}) (Version: 12.1.586.0 - SDataConfigAddInInstaller) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0011-0000-1000-0000000FF1CE}_Office14.PROPLUS_{A3364707-2F53-4C83-8F68-C9877A9080C7}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0015-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0016-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0018-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0019-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001A-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001B-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001F-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C814F7D9-CE9D-45AA-BA7C-88BDD0E1EB7C}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001F-040C-1000-0000000FF1CE}_Office14.PROPLUS_{77A8B979-11B0-4774-8003-574EE8A4BC22}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001F-0C0A-1000-0000000FF1CE}_Office14.PROPLUS_{05916788-991E-417B-A8F3-77F90A2B8271}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-002C-0409-1000-0000000FF1CE}_Office14.PROPLUS_{D4D48631-AC28-4250-B882-C956555B0B1D}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0043-0000-1000-0000000FF1CE}_Office14.PROPLUS_{F3FAAB68-7697-4B1F-A23A-72312565AEAB}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0043-0409-1000-0000000FF1CE}_Office14.PROPLUS_{944EFCFD-823D-4C0A-9B01-CD76EEAEA1F3}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0044-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-006E-0409-1000-0000000FF1CE}_Office14.PROPLUS_{58B1AD3E-54D7-42DC-AF42-218AA7C1ED8B}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-00A1-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-00BA-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0115-0409-1000-0000000FF1CE}_Office14.PROPLUS_{58B1AD3E-54D7-42DC-AF42-218AA7C1ED8B}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0117-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Trusteer Endpoint Protection (HKLM-x32\...\Rapport_msi) (Version: 3.5.1609.103 - Trusteer)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)
 
**** End of log ****

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#12
phillpower2

phillpower2

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Four problems that we can see are with your AV protection (MSE) MS Office, Windows media player and the resultant hard shut down, it is highly unlikely (but not impossible) that the SSD is responsible.

 

When you post the requested Speccy url below can you also answer the following two questions;

 

Have you checked for any yellow ! in the Device Manager.

 

Do you use the Windows Media Player Network Sharing Service.

 

Three things for you to do and in the order shown;

 

1: When you restart the computer, check that the time and date are both correct in the BIOS and on the taskbar as soon as you boot into Windows.

 

2: Download then run Speccy (free) and post the resultant url for us, details here,  this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s. 

 

3: Download then run the Windows All in One Repair (free)  from here, disregard the malware guidance but follow the other steps to the letter and in particular ensuring that you first create a new restore point and perform a proper Windows clean boot before running the repair, details for the clean boot here.

.

Polite reminder;

Tip

If you have something to add while waiting for a reply use the edit tab – bottom right of the dialogue input box and this will ensure that no information that you provide is overlooked (this can happen if your topic has more than one page)  thank you for understanding.

 


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#13
thefunkateer

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Hi phillpower2

 

Here's the speccy URL http://speccy.piriform.com/results/khVeMcnBeMJILt8z0605PkP 

 

I've checked device manager, expanding all of the drop downs and can see no yellow ! triangles.  Do they show in this overview list or do I have to double click each device to see them?

 

Looking at the services list I can see that WMP Network Sharing is running (by default when the PC is on).  However I don't access my WMP library from any other devices.  Should I disable this service?

 

The BIOS and the taskbar both show the correct time immediately on boot up.

 

I will now proceed with the third of your recommended tasks and report back.

 

Many thanks.


  • 0

#14
phillpower2

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Hello thefunkateer,

 

Speccy url not working I`m afraid, can you try again for us.

 

The yellow ! or red X when shown in Device Manager (overview) are a tell tale sign that something is amiss but quite often devices and/or drivers can be reported as working properly when in fact they are not.

 

Please disable WMP Network Sharing and that should resolve that error.

 

Time and data info acknowledged, if they were off it could have explained the update failures.

 

Will wait on your update for now, no rush here as I`m off to work shortly.


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#15
thefunkateer

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Trying the Speccy URL again.   http://speccy.pirifo...Pkg8qizsUpSceJQ

 

 

**Edit**

Further to re-posting the Speccy URL above I have been trying step 3 of the process.  I've successfully downloaded the repair tool.  However when I follow the steps for the clean boot I encounter the hanging problem. I have been clicking as follows;

msconfig

Services Tab

Check 'Hide MS Services' checkbox

Disable All

Apply

**Hanging Occurs with Blue Wheel whirring**

 

This has happened several times now and each time, after waiting a while (30 mins was longest wait) I have clicked

Cancel (nothing happens)

The Red X on the top right corner of the box - nothing happens immediately but a while after this an "End Process" box appears and I click "End Process".

The "End Process" and "Msconfig" boxes close.

 

All seemed well but then when I tried to carry on using the PC things weren't right - programs wouldn't load.

 

So I went to Start - Shut Down

The Blue Windows 7 shutting down screen appears with the blue wheel whirring and "Shutting Down..." displaying but then nothing happens.  It does not shut down.

I then push and hold the power button to force a shutdown.

Then when I reboot it offers me Safe Mode as it has not shut down correctly - I pick Boot Normally and repeat the whole process...

 

On one occasion after closing the msconfig box I ran Task Manager to ensure all was ended and noticed that the "Services" tab here would not populate, it just hung with "Loading..." showing.


Edited by thefunkateer, 25 November 2016 - 08:53 AM.

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