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Im unable to download the avast antivirus software [Solved]


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#31
puthu

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emarldnzl, thank you very much sir ! Your help is much appreciated. I think this is a hardware issue which cannot be resolved as it requires replacement of battery. I prefer to get a new laptop. what would you recommend is a good laptop for a less sophisticated user ?


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#32
emeraldnzl

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I think this is a hardware issue which cannot be resolved as it requires replacement of battery.


That fits with the date and time error.

Just in case you do want to use that machine again here are some instructions to remove the tools we have been using. :)

Download Delfix from here. You will be taken to the download page. Just wait and shortly the download will appear.

Put a check (tick) in the following boxes:
 

  • Remove disinfection tools
  • Purge System Restore
  • Reset System Settings

    Then click Run

The tool will run for a short time. When completed a notepad window will open with a log. Please copy and paste the log back here.

Any remaining tools may be deleted.

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A reminder:  Remember to (re-install if uninstalled during cleaning) update and turn back on any anti-malware programs you may have turned off during the cleaning process.
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Here are some things that I think are worth having a look at if you don't already know about them:

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It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article Strong passwords: How to create and use them.

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So many of us use Facebook nowadays. Go here for a guide to Facebook security.

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Java warning

Java is a popular point of entry to your computer for malicious programs. Unless you need it to run an important software the safest approach is to completely uninstall Java. Where you do require it, then the next safest option is to disable it in your browsers until you need it, then enable it.

How to disable Java in your web browser and How to unplug Java from the browser

If you do still need Java then regularly check that it is up to date. Older versions are the most vulnerable to malicious attack.
 

  • Download Java for Windows

    Reboot your computer.
    You also need to unininstall older versions of Java.

       
  • Click Start > Control Panel > Add or Remove Programs
       
  • Remove all Java updates except the latest one you have just installed.

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Hola users warning.

If you use the Hola VPN (Virtual Private Network) you should be aware that you might be compromised. See here.

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To help protect your computer in the future:



If you do not already have automatic updates set then it is recommended that you do set Windows to check, download and install your updates automatically.

    * Click Start > Control Panel > System and Security > Windows Update
    * Under Windows Update click on Turn automatic updating on or off
    * Check items shown to ensure you receive updates automatically. Click OK.

Be aware of what emails you open and websites you visit.

Go here for some good advice about how to prevent infection.

A fun way to check your online safety literacy.

Quiz - getsafeonline

Have a safe and happy computing day!


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#33
puthu

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# DelFix v1.013 - Logfile created 22/11/2016 at 18:51:48
# Updated 17/04/2016 by Xplode
# Username : Allen - ALLEN-PC
# Operating System : Windows Vista ™ Home Premium Service Pack 2 (32 bits)

~ Removing disinfection tools ...

Deleted : C:\FRST
Deleted : C:\RegBackup
Deleted : C:\Users\Allen\Desktop\FRST-OlderVersion
Deleted : C:\Users\Allen\Desktop\Addition.txt
Deleted : C:\Users\Allen\Desktop\Fixlog.txt
Deleted : C:\Users\Allen\Desktop\FRST.exe
Deleted : C:\Users\Allen\Desktop\FRST.txt
Deleted : C:\Users\Allen\Desktop\Search.txt

~ Cleaning system restore ...

Deleted : RP #1836 [Windows Update | 01/19/2006 07:01:07]
Deleted : RP #1822 [Windows Update | 06/03/2016 23:43:44]
Deleted : RP #1823 [Windows Update | 06/04/2016 00:17:28]
Deleted : RP #1824 [Scheduled Checkpoint | 06/06/2016 23:25:06]
Deleted : RP #1825 [Windows Update | 06/09/2016 01:19:54]
Deleted : RP #1826 [Scheduled Checkpoint | 06/11/2016 13:51:56]
Deleted : RP #1827 [Windows Update | 06/15/2016 22:32:32]
Deleted : RP #1828 [Windows Update | 06/28/2016 01:43:22]
Deleted : RP #1829 [Windows Update | 06/28/2016 02:41:55]
Deleted : RP #1830 [Scheduled Checkpoint | 06/29/2016 00:54:50]
Deleted : RP #1831 [Windows Update | 07/03/2016 23:36:27]
Deleted : RP #1832 [Windows Update | 07/04/2016 00:45:54]
Deleted : RP #1833 [Scheduled Checkpoint | 07/06/2016 00:26:15]
Deleted : RP #1834 [Windows Update | 07/12/2016 03:05:29]
Deleted : RP #1835 [Windows Update | 07/12/2016 04:22:39]
Deleted : RP #1837 [Windows Update | 11/20/2016 02:52:36]

New restore point created !

~ Resetting system settings ... OK

########## - EOF - ##########


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#34
puthu

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I couldnt update windows at all. Does this have to do anything with time ?


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#35
emeraldnzl

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I couldnt update windows at all. Does this have to do anything with time ?

 

I am not a techie so can't specifically answer the question but I think it likely would be a problem. The correct date and time is important for a raft of actions undertaken by your computer, see links below:

 

http://yourbusiness....time-24814.html

 

http://smallbusiness...time-67593.html

 

I guess you already know you can post a topic in the Vista/Windows 7 forum here if you want help with troubleshooting update problems or with changing the battery of your machine and afterwards adjusting the time/date etc. :)


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#36
puthu

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thank you emerald. I think its all good, I was just curious. Your help was awesome, It was the problem in my hardware all along. Hopefully a new laptop solves everything. Thanks for everything


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#37
emeraldnzl

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You are very welcome. :happy:


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#38
emeraldnzl

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.


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