I was actively using dual monitors. I had an unrelated issue and our school Tech person reimaged my computer. Now my computer won't recognize the 2nd monitor. My tech guy says it's not possible to have dual monitors with the system that I have....but it was working before he reimaged my computer. Can anyone explain this to me, or offer any advice. Thanks!
Posted 17 November 2016 - 02:07 PM
I'm not sure. Can you tell me what driver I most likely need? Thanks!
Posted 17 November 2016 - 03:34 PM
Posted 23 November 2016 - 01:36 PM
unfortunately our school filter is blocking access to that website. I will have to find a way around it first.
Posted 23 November 2016 - 04:13 PM
Can you open a command prompt?
Start, All Programs, Accessories, Command Prompt
and hit Enter?
That should bring up the Directx Diagnostic. Then Save All Information. Note where it saves it (default file name is dxdiag.txt)
Copy and paste the info from the file or attach it to a reply.
Posted 28 November 2016 - 08:28 AM
It worked. Here you go! Sorry to be so much trouble, but I really appreciate the help.
Edited by tradrmac, 28 November 2016 - 03:11 PM.
Posted 28 November 2016 - 09:26 PM
Device Key: Enum\PCI\VEN_1002&DEV_68F9&SUBSYS_21261028&REV_00
This is a AMD Radeon HD 5450. Currently you are using the standard Microsoft VGA driver. You need the Radeon driver.
There should be one on the Dell site:
There are two drivers on the page. The second one should work for you. (First one is only for Vista)
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