[tradrmac]

I was actively using dual monitors.  I had an unrelated issue and our school Tech person reimaged my computer.  Now my computer won't recognize the 2nd monitor.  My tech guy says it's not possible to have dual monitors with the system that I have....but it was working before he reimaged my computer.  Can anyone explain this to me, or offer any advice.  Thanks!

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What is your video/graphics?  Probably needs a new driver.

[RKinner]

What is your video/graphics?  Probably needs a new driver.

[tradrmac]

I'm not sure.  Can you tell me what driver I most likely need?  Thanks!

[RKinner]

 

Get the free version of Speccy:

 

http://www.filehippo...download_speccy(Look in the upper right for the Download

Latest Version button  - Do NOT press the large Start Download button on the upper left!)  Download, Save and Install it.  Run Speccy.  When it finishes (the little icon in the bottom left will stop moving), File, Save as Text File,  (to your desktop) note the name it gives. OK.  Open the file in notepad and delete the line that gives the serial number of your Operating System.  (It will be near the top about 10 lines down.) Attach the file to your next post. (More Reply Options, Choose File, Open, Attach This File.)

 

 

That will tell us what you have in your PC.

[tradrmac]

unfortunately our school filter is blocking access to that website.  I will have to find a way around it first.  

[RKinner]

Can you open a command prompt?

 

Start, All Programs, Accessories,  Command Prompt

 

then type:

 

dxdiag

 

and hit Enter?

 

That should bring up the Directx Diagnostic.  Then Save All Information.  Note where it saves it (default file name is dxdiag.txt)

 

Copy and paste the info from the file or attach it to a reply.

[tradrmac]

It worked.  Here you go!  Sorry to be so much trouble, but I really appreciate the help.

Edited by tradrmac, 28 November 2016 - 03:11 PM.

[tradrmac]

Best Answer

I did it!  Thanks

[RKinner]

Device Key: Enum\PCI\VEN_1002&DEV_68F9&SUBSYS_21261028&REV_00

 

This is a  AMD Radeon HD 5450.  Currently you are using the standard Microsoft VGA driver.  You need the Radeon driver.

 

There should be one on the Dell site:

 

http://www.dell.com/...c=us&l=en&s=bsd

 

If not

 

Go to

 

http://www.amd-drive...ista-32bit.html

 

There are two drivers on the page.  The second one should work for you.  (First one is only for Vista)