I Can not log back in to my labtop with windows 10 (Resolved).
Posted 24 November 2016 - 10:37 PM
Posted 25 November 2016 - 03:28 AM
Check for a restore point that is before this issue first happened in case something downloaded while you were away from the computer, see below;
Restart and hard shutdown the computer a couple of times by pressing the power off button, this will hopefully get you into the Recovery Environment, in the Advanced options, look for and use the appropriate restore point then get back to us.
If no restore points are available, try the refresh your PC option which will reinstall Windows without you losing your data.
Posted 25 November 2016 - 12:58 PM
Posted 25 November 2016 - 04:58 PM
Looks like you need to do a reset, is there any data on the HDD that you would like to try and back up first.
Do you have access to another computer with internet access.
What is the brand and model name or number of the notebook.
Posted 25 November 2016 - 09:24 PM
Thank you i am on it right now, i was actually thinking of resting it because it does speed it up a little bit right.
Posted 26 November 2016 - 05:10 AM
If you mean will a reset speed up the computer, it depends, before we elaborate can you let us know where you are up to with this, have you successfully reset Windows and resolved the issue.
Posted 26 November 2016 - 08:32 AM
Posted 28 November 2016 - 05:19 AM
Glad to hear it and thanks for letting us know that all is well
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