I am not used to using platforms like this, so I have no clue how to get a respond. I will try to explain my situation and hope for any answers!
So, Thursday I came to hear that my snapchat account was hacked. When I wanted to access the account, the password was changed. When I wanted to change the password back, the e-mail address was changed as well. I could not reset the password via cell phone number because that didn't work. So in short: I cannot access my own account.
This is bad, but what's worse is that the hacker/that person has been sending nude pictures and whereabouts to people in my snapchat-contact list. So he/she is pretending to be me. This has led to awkward situations with friends of mine. I've been to the police department and they have told me that if I couldn't prove that I wasn't the person logged in, they could not help me. So I've sent snapchat an e-mail asking if they could help me. They said to 'log in and download my own data'. Obviously I cannot log in while the hacker has changed EVERYTHING that can get me on my account.
Is there ANY way I can regain access to my account to oversee the damage that this person has done?
If only I could access and download my data, it states I.P. addresses, I can go to the police and give them that so we can take this person to court and get them the punishment he/she deserves!
I really hope that someone can help me with this. I would appreciate it a lot!!
greetings from Belgium.