[rigs]

I have a dell laptop running Win7 x64 and I'm having a couple of problems with it. The first problem I'm having is with the available WiFi network window. When I try to connect to a network. The system does not prompt me to enter that network’s password. So, I'm not able to use my WiFi connection, only the wired connection. The second problem I'm having with this laptop is with internet explorer. Every time I launch it. A blank page comes up for about 5 seconds and then shuts off. Any help solving my problems is appreciated.

 

Thank You

[Advertisements]

Sorry it took me a few days to reply. The thing is that I'm disabled and have to rely on people to help me. We did try to update the wireless drive and the system replied that the driver was up to date. So, I'm still with the problem.

 

As for the internet explorer, I reset it as instructed but it did solve my problem. I tried to use the chrome browser and I got a blank page, too. I then tried to install Firefox from a thumb drive but the system did not allowed it. It stated that “it was incompatible”. Do you think that I may have a malware problem?

 

Thank You

[rigs]

Sorry it took me a few days to reply. The thing is that I'm disabled and have to rely on people to help me. We did try to update the wireless drive and the system replied that the driver was up to date. So, I'm still with the problem.

 

As for the internet explorer, I reset it as instructed but it did solve my problem. I tried to use the chrome browser and I got a blank page, too. I then tried to install Firefox from a thumb drive but the system did not allowed it. It stated that “it was incompatible”. Do you think that I may have a malware problem?

 

Thank You

[rigs]

ok, somebody will finally help me tonight............sorry for the lateness in replying.

 

thank you

[rigs]

Ok, first my apologies for taking long to reply. I did as instructed but my wireless connection still not running or my IE. I'm still looking for the driver installation program. I did noticed something, though. when looking at my WiFi status window, the ipv4 and ipv6 connectivity show as “not connected” I don’t know if this is part of my problem…………..

 

thank you

[rockmilk]

Step 1: Speccy Scan.
 

• Please go here and download Speccy.
• Install and run the program.
• Upon Completion:
• Hit File
• Publish Snap Shot
• A link will appear, post that link.

Step 2: MiniToolBox Scan


Please download MINITOOLBOX and run it.

Checkmark following boxes:



Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go post the result.

Step 3: Autoruns Scan.


Download Autoruns and Autorunsc Unzip it to your desktop and then double click autoruns.exe
After the scan is finished then click on File>>>>>>>>>>>Save
The default name will be autoruns.arn make sure to save it as Autoruns.txt under the file type option.
in other words make sure it is a .txt file instead of .arn Attach the text in your next reply.

[RolandJS]

"...the ipv4 and ipv6 connectivity show as “not connected.."  hey guys & gals, doesn't at least the ipv4 have to be in play?

[rigs]

Ok, I hope we did everything correctly. I did find the driver software from dell but it did let me install it. Half way in the installation I get an error message. As for the browsers, the only browser that works is a portable copy of firefox. L tried to install firefox, free driver booster and malawarebytes. None of them were able to install………..

 

here the results you asked for.  we had a little problem with the last task and hopefully it's correctly.

 

thank you

 

speccy scan:

http://speccy.pirifo...odZFwlNeWoowWfc

 

MTB scan

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by irene santander (administrator) on 08-01-2017 at 18:41:29
Running from "C:\Users\irene santander\Desktop"
Windows 7 Home Premium Service Pack 1 (X64)
Model:  Manufacturer:
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================
========================= IP Configuration: ================================

The following command was not found: int ip dump.

Windows IP Configuration

   Host Name . . . . . . . . . . . . : irenesantander
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : attlocal.net

Ethernet adapter Network Bridge:

   Connection-specific DNS Suffix  . : attlocal.net
   Description . . . . . . . . . . . : MAC Bridge Miniport
   Physical Address. . . . . . . . . : 26-B6-FD-49-0B-1A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2602:306:3172:9000:99cc:db93:45c2:fc6d(Preferred)
   Temporary IPv6 Address. . . . . . : 2602:306:3172:9000:85e5:6be8:a152:ab57(Preferred)
   Link-local IPv6 Address . . . . . : fe80::99cc:db93:45c2:fc6d%15(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.82(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Sunday, January 08, 2017 6:32:37 PM
   Lease Expires . . . . . . . . . . : Monday, January 09, 2017 6:32:29 PM
   Default Gateway . . . . . . . . . : fe80::fa2c:18ff:fe54:c4b9%15
                                       192.168.1.254
   DHCP Server . . . . . . . . . . . : 192.168.1.254
   DHCPv6 IAID . . . . . . . . . . . : 304527101
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-51-B8-9E-24-B6-FD-49-0B-1A
   DNS Servers . . . . . . . . . . . : 2602:306:3172:9000::1
                                       192.168.1.254
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.attlocal.net:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Reusable ISATAP Interface {9E0DFBF4-C1E1-4FC5-9A9B-B69DA702F5B8}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : attlocal.net
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  homeportal
Address:  2602:306:3172:9000::1

Name:    google.com
Addresses:  2607:f8b0:4000:803::200e
      216.58.194.206


Pinging google.com [2607:f8b0:4000:80b::200e] with 32 bytes of data:
Reply from 2607:f8b0:4000:80b::200e: time=130ms
Reply from 2607:f8b0:4000:80b::200e: time=139ms

Ping statistics for 2607:f8b0:4000:80b::200e:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 130ms, Maximum = 139ms, Average = 134ms
Server:  homeportal
Address:  2602:306:3172:9000::1

Name:    yahoo.com
Addresses:  2001:4998:58:c02::a9
      2001:4998:44:204::a7
      2001:4998:c:a06::2:4008
      206.190.36.45
      98.139.183.24
      98.138.253.109


Pinging yahoo.com [2001:4998:c:a06::2:4008] with 32 bytes of data:
Reply from 2001:4998:c:a06::2:4008: time=85ms
Reply from 2001:4998:c:a06::2:4008: time=85ms

Ping statistics for 2001:4998:c:a06::2:4008:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 85ms, Maximum = 85ms, Average = 85ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 15...26 b6 fd 49 0b 1a ......MAC Bridge Miniport
  1...........................Software Loopback Interface 1
 16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 12...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
 14...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 25...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0    192.168.1.254     192.168.1.82     20
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link      192.168.1.82    276
     192.168.1.82  255.255.255.255         On-link      192.168.1.82    276
    192.168.1.255  255.255.255.255         On-link      192.168.1.82    276
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.1.82    276
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.1.82    276
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 15    276 ::/0                     fe80::fa2c:18ff:fe54:c4b9
  1    306 ::1/128                  On-link
 15     28 2602:306:3172:9000::/64  On-link
 15    276 2602:306:3172:9000:85e5:6be8:a152:ab57/128
                                    On-link
 15    276 2602:306:3172:9000:99cc:db93:45c2:fc6d/128
                                    On-link
 15    276 fe80::/64                On-link
 15    276 fe80::99cc:db93:45c2:fc6d/128
                                    On-link
  1    306 ff00::/8                 On-link
 15    276 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 11 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/08/2017 06:37:24 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

Error: (01/08/2017 06:37:24 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

Error: (01/08/2017 06:36:26 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

Error: (01/08/2017 06:36:26 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

Error: (01/08/2017 06:33:10 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

Error: (01/08/2017 06:33:10 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

Error: (01/08/2017 06:31:47 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/08/2017 03:07:54 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

Error: (01/08/2017 03:07:54 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

Error: (01/08/2017 03:06:27 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


System errors:
=============
Error: (01/08/2017 06:33:48 PM) (Source: Service Control Manager) (User: )
Description: The Dell SupportAssist Agent service terminated unexpectedly.  It has done this 3 time(s).

Error: (01/08/2017 06:33:19 PM) (Source: Service Control Manager) (User: )
Description: The Intel® Management & Security Application User Notification Service service terminated with the following error:
%%-2146893799 = The keyset is not defined.


Error: (01/08/2017 06:33:15 PM) (Source: Service Control Manager) (User: )
Description: The Dell SupportAssist Agent service terminated unexpectedly.  It has done this 2 time(s).  The following corrective action will be taken in 32767 milliseconds: Run the configured recovery program.

Error: (01/08/2017 06:33:03 PM) (Source: WMPNetworkSvc) (User: )
Description: WMPNetworkSvc0x80070002

Error: (01/08/2017 06:33:01 PM) (Source: WMPNetworkSvc) (User: )
Description: WMPNetworkSvc0x80070002

Error: (01/08/2017 06:32:41 PM) (Source: Service Control Manager) (User: )
Description: The Dell SupportAssist Agent service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 32767 milliseconds: Run the configured recovery program.

Error: (01/08/2017 06:32:40 PM) (Source: WMPNetworkSvc) (User: )
Description: WMPNetworkSvc0x80070002

Error: (01/08/2017 06:32:38 PM) (Source: Service Control Manager) (User: )
Description: The Nero Update service terminated with the following error:
%%-2146893799 = The keyset is not defined.


Error: (01/08/2017 06:32:37 PM) (Source: Service Control Manager) (User: )
Description: The Intel® Rapid Storage Technology service failed to start due to the following error:
%%1053 = The service did not respond to the start or control request in a timely fashion.


Error: (01/08/2017 06:32:37 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Intel® Rapid Storage Technology service to connect.


Microsoft Office Sessions:
=========================
Error: (01/08/2017 06:37:24 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000

Error: (01/08/2017 06:37:24 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000

Error: (01/08/2017 06:36:26 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000

Error: (01/08/2017 06:36:26 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000

Error: (01/08/2017 06:33:10 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000

Error: (01/08/2017 06:33:10 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000

Error: (01/08/2017 06:31:47 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/08/2017 03:07:54 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000

Error: (01/08/2017 03:07:54 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000

Error: (01/08/2017 03:06:27 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


=========================== Installed Programs ============================

AOL Toolbar (HKCU\...\AOL Toolbar) (Version:  - )
Dell Data Vault (HKLM\...\{2E55EEFD-2162-4A7D-9158-EDB0305603A6}) (Version: 4.3.8.0 - Dell Inc.) Hidden
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell SupportAssist (HKLM\...\PC-Doctor for Windows) (Version: 1.3.6817.133 - Dell)
Dell Touchpad (HKLM\...\{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}) (Version: 7.1207.101.225 - ALPS ELECTRIC CO., LTD.)
DW WLAN Card (HKLM\...\DW WLAN Card) (Version: 5.100.82.88 - Dell Inc.)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version:  - )
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.9.218.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.41212.0 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
MyPC Backup  (HKLM\...\MyPC Backup) (Version:  - MyPC Backup)
Quickset64 (HKLM\...\{87CF757E-C1F1-4D22-865C-00C6950B5258}) (Version: 10.09.25 - Dell Inc.)
Speccy (HKLM\...\Speccy) (Version: 1.30 - Piriform)

========================= Devices: ================================

Could not list devices.

========================= Memory info: ===================================

Percentage of memory in use: 57%
Total physical RAM: 3894.68 MB
Available physical RAM: 1650.69 MB
Total Virtual: 7787.55 MB
Available Virtual: 5693.17 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:446.13 GB) (Free:399.69 GB) NTFS
3 Drive e: () (Removable) (Total:62.48 GB) (Free:28.23 GB) FAT32

========================= Users: ========================================

User accounts for \\IRENESANTANDER

Administrator            Guest                    irene santander          


**** End of log ****
 

Attached Files

•  autorun.txt   59.74KB   264 downloads

[rockmilk]

Reset Internet Settings.


Download and unzip internet Flush.zip to your desktop right click it run as Administrator. Reboot the machine to apply the settings.



Hit enter after each command below.



1. Open Start and type cmd, then right-click Command Prompt and choose Run as Administrator
2. Once Command Prompt has started enter the following command. nbtstat -R
3. Wait for that command to complete, a new line will appear, now enter the following command. nbtstat -RR
4 Wait for that command to complete, a new line will appear, now enter the following command. Shutdown -R

Disable useless items.

Download easy service optmizer, save it to your desktop and unzip it there. Right click it and run as admin, then select tweaked at the bottom. Then click on the rocket, this will turn off a lot of useless items.

You will however need to change one setting. Right Click on Wlansvc — WLAN AutoConfig, then select start service, the edit service. Make sure it is automatic across the board, as per the picture.








Disable Computer Browser Service.


1. Press the Windows + R key at the same time, a Run Window will appear
2. Type or copy and paste Services.msc hit enter.
3. Scroll to the Computer Browser Service
4. Right-Click Computer Browser Service and choose Stop the service.
5. Right Click Computer Browser Service again select Properties.
6. Change the Startup type to disabled.


7. Hit Apply then Ok.

Repeat the same above to disable the Iphelper Service. Also the DNS Client Service.



Disable net bios over tcpip.



Windows key & r at the same time.
Type or copy and paste ncpa.cpl hit enter.
Right click your connection hit properties.
Select internet protocol version 4 then properties.
Select Advanced, then Wins tab.
Put a tick next to Disable Net Bios over TCPIP.



Clean up temp files and reduce startup load with CCleaner.

 

• Download CCleaner from here.
• After install Click Options.
• Go to monitoring.
• Uncheck All Monitoring items.
• Go to advanced -- Click close program after cleaning.
• Go to settings -- click run ccleaner when the computer starts.
• Now that you have ccleaner installed and set-up:
• Open the program.
• Go to Tools
• Go to Startup
• Now double click each item. To Disable.
• Leave only your antivirus enabled.
• Then disable All items in your scheduled task as well.
• Unless they are related to windows defender.Or your antivirus.
• Reboot the machine.

Edited by rockmilk, 13 January 2017 - 02:00 AM.

[rigs]

Sorry, I've been down with the flu but the person that’s been helping me will be here tonight. We will run all your suggestions asap.

 

Thank you for your understanding.

[rigs]

Ok, we did everything as instructed. However, after rebooting the system for the last time. The wired internet has stopped working. When we checked its status in network connections, it reads as “not connected”. When we checked the other connections, dell wireless and network bridge(i don’t know what this is). Only the network bridge was working but only the “Ipv4” was connected and working. So what do I do now? Do I uncheck some of the steps I went through? or just try to find the drivers and re install them.  Internet explorer still not working. 

 

Thank you.

[rockmilk]

Sorry for the delay you need help still?

[rockmilk]

You can open device manager and then right click and uninstall your ethernet or wired driver. Then reboot the machine.

Edited by rockmilk, 26 January 2017 - 05:50 PM.

[rigs]

ok, we did as you instructed but only the wired connection re installed itself after the system reboot. The WiFi connection did not. We then tried to re installed it manually and system did not let us. An error message pops saying that an installation is already in progress and to cancel. So, we wait a few minutes but nothing. We also removed a “network bridge” connection along with the others. We think that these may be causing the problem. Dell did not have this listed in the network drivers download for this laptop. So, we don’t know where to obtain it, if it’s the culprit of the problem.

 

thank you