Ok, I hope we did everything correctly. I did find the driver software from dell but it did let me install it. Half way in the installation I get an error message. As for the browsers, the only browser that works is a portable copy of firefox. L tried to install firefox, free driver booster and malawarebytes. None of them were able to install………..
here the results you asked for. we had a little problem with the last task and hopefully it's correctly.
thank you
speccy scan:
http://speccy.pirifo...odZFwlNeWoowWfc
MTB scan
MiniToolBox by Farbar Version: 17-06-2016
Ran by irene santander (administrator) on 08-01-2017 at 18:41:29
Running from "C:\Users\irene santander\Desktop"
Windows 7 Home Premium Service Pack 1 (X64)
Model: Manufacturer:
Boot Mode: Normal
***************************************************************************
========================= Flush DNS: ===================================
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
========================= IE Proxy Settings: ==============================
Proxy is not enabled.
No Proxy Server is set.
"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================
========================= IP Configuration: ================================
The following command was not found: int ip dump.
Windows IP Configuration
Host Name . . . . . . . . . . . . : irenesantander
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : attlocal.net
Ethernet adapter Network Bridge:
Connection-specific DNS Suffix . : attlocal.net
Description . . . . . . . . . . . : MAC Bridge Miniport
Physical Address. . . . . . . . . : 26-B6-FD-49-0B-1A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2602:306:3172:9000:99cc:db93:45c2:fc6d(Preferred)
Temporary IPv6 Address. . . . . . : 2602:306:3172:9000:85e5:6be8:a152:ab57(Preferred)
Link-local IPv6 Address . . . . . : fe80::99cc:db93:45c2:fc6d%15(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.82(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, January 08, 2017 6:32:37 PM
Lease Expires . . . . . . . . . . : Monday, January 09, 2017 6:32:29 PM
Default Gateway . . . . . . . . . : fe80::fa2c:18ff:fe54:c4b9%15
192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 304527101
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-51-B8-9E-24-B6-FD-49-0B-1A
DNS Servers . . . . . . . . . . . : 2602:306:3172:9000::1
192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.attlocal.net:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 11:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Reusable ISATAP Interface {9E0DFBF4-C1E1-4FC5-9A9B-B69DA702F5B8}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : attlocal.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: homeportal
Address: 2602:306:3172:9000::1
Name: google.com
Addresses: 2607:f8b0:4000:803::200e
216.58.194.206
Pinging google.com [2607:f8b0:4000:80b::200e] with 32 bytes of data:
Reply from 2607:f8b0:4000:80b::200e: time=130ms
Reply from 2607:f8b0:4000:80b::200e: time=139ms
Ping statistics for 2607:f8b0:4000:80b::200e:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 130ms, Maximum = 139ms, Average = 134ms
Server: homeportal
Address: 2602:306:3172:9000::1
Name: yahoo.com
Addresses: 2001:4998:58:c02::a9
2001:4998:44:204::a7
2001:4998:c:a06::2:4008
206.190.36.45
98.139.183.24
98.138.253.109
Pinging yahoo.com [2001:4998:c:a06::2:4008] with 32 bytes of data:
Reply from 2001:4998:c:a06::2:4008: time=85ms
Reply from 2001:4998:c:a06::2:4008: time=85ms
Ping statistics for 2001:4998:c:a06::2:4008:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 85ms, Maximum = 85ms, Average = 85ms
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
15...26 b6 fd 49 0b 1a ......MAC Bridge Miniport
1...........................Software Loopback Interface 1
16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
12...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
14...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
25...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
===========================================================================
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.82 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.82 276
192.168.1.82 255.255.255.255 On-link 192.168.1.82 276
192.168.1.255 255.255.255.255 On-link 192.168.1.82 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.82 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.82 276
===========================================================================
Persistent Routes:
None
IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
15 276 ::/0 fe80::fa2c:18ff:fe54:c4b9
1 306 ::1/128 On-link
15 28 2602:306:3172:9000::/64 On-link
15 276 2602:306:3172:9000:85e5:6be8:a152:ab57/128
On-link
15 276 2602:306:3172:9000:99cc:db93:45c2:fc6d/128
On-link
15 276 fe80::/64 On-link
15 276 fe80::99cc:db93:45c2:fc6d/128
On-link
1 306 ff00::/8 On-link
15 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================
Catalog5 01 C:\windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 11 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
========================= Event log errors: ===============================
Application errors:
==================
Error: (01/08/2017 06:37:24 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.
Error: (01/08/2017 06:37:24 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.
Error: (01/08/2017 06:36:26 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.
Error: (01/08/2017 06:36:26 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.
Error: (01/08/2017 06:33:10 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.
Error: (01/08/2017 06:33:10 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.
Error: (01/08/2017 06:31:47 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (01/08/2017 03:07:54 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.
Error: (01/08/2017 03:07:54 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.
Error: (01/08/2017 03:06:27 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
System errors:
=============
Error: (01/08/2017 06:33:48 PM) (Source: Service Control Manager) (User: )
Description: The Dell SupportAssist Agent service terminated unexpectedly. It has done this 3 time(s).
Error: (01/08/2017 06:33:19 PM) (Source: Service Control Manager) (User: )
Description: The Intel® Management & Security Application User Notification Service service terminated with the following error:
%%-2146893799 = The keyset is not defined.
Error: (01/08/2017 06:33:15 PM) (Source: Service Control Manager) (User: )
Description: The Dell SupportAssist Agent service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 32767 milliseconds: Run the configured recovery program.
Error: (01/08/2017 06:33:03 PM) (Source: WMPNetworkSvc) (User: )
Description: WMPNetworkSvc0x80070002
Error: (01/08/2017 06:33:01 PM) (Source: WMPNetworkSvc) (User: )
Description: WMPNetworkSvc0x80070002
Error: (01/08/2017 06:32:41 PM) (Source: Service Control Manager) (User: )
Description: The Dell SupportAssist Agent service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 32767 milliseconds: Run the configured recovery program.
Error: (01/08/2017 06:32:40 PM) (Source: WMPNetworkSvc) (User: )
Description: WMPNetworkSvc0x80070002
Error: (01/08/2017 06:32:38 PM) (Source: Service Control Manager) (User: )
Description: The Nero Update service terminated with the following error:
%%-2146893799 = The keyset is not defined.
Error: (01/08/2017 06:32:37 PM) (Source: Service Control Manager) (User: )
Description: The Intel® Rapid Storage Technology service failed to start due to the following error:
%%1053 = The service did not respond to the start or control request in a timely fashion.
Error: (01/08/2017 06:32:37 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Intel® Rapid Storage Technology service to connect.
Microsoft Office Sessions:
=========================
Error: (01/08/2017 06:37:24 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000
Error: (01/08/2017 06:37:24 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000
Error: (01/08/2017 06:36:26 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000
Error: (01/08/2017 06:36:26 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000
Error: (01/08/2017 06:33:10 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000
Error: (01/08/2017 06:33:10 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000
Error: (01/08/2017 06:31:47 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (01/08/2017 03:07:54 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000
Error: (01/08/2017 03:07:54 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000
Error: (01/08/2017 03:06:27 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
=========================== Installed Programs ============================
AOL Toolbar (HKCU\...\AOL Toolbar) (Version: - )
Dell Data Vault (HKLM\...\{2E55EEFD-2162-4A7D-9158-EDB0305603A6}) (Version: 4.3.8.0 - Dell Inc.) Hidden
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell SupportAssist (HKLM\...\PC-Doctor for Windows) (Version: 1.3.6817.133 - Dell)
Dell Touchpad (HKLM\...\{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}) (Version: 7.1207.101.225 - ALPS ELECTRIC CO., LTD.)
DW WLAN Card (HKLM\...\DW WLAN Card) (Version: 5.100.82.88 - Dell Inc.)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: - )
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.9.218.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.41212.0 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
MyPC Backup (HKLM\...\MyPC Backup) (Version: - MyPC Backup)
Quickset64 (HKLM\...\{87CF757E-C1F1-4D22-865C-00C6950B5258}) (Version: 10.09.25 - Dell Inc.)
Speccy (HKLM\...\Speccy) (Version: 1.30 - Piriform)
========================= Devices: ================================
Could not list devices.
========================= Memory info: ===================================
Percentage of memory in use: 57%
Total physical RAM: 3894.68 MB
Available physical RAM: 1650.69 MB
Total Virtual: 7787.55 MB
Available Virtual: 5693.17 MB
========================= Partitions: =====================================
1 Drive c: (OS) (Fixed) (Total:446.13 GB) (Free:399.69 GB) NTFS
3 Drive e: () (Removable) (Total:62.48 GB) (Free:28.23 GB) FAT32
========================= Users: ========================================
User accounts for \\IRENESANTANDER
Administrator Guest irene santander
**** End of log ****