[FreeBooter]

You have to place BSOD dump files inside zip archive and attach it to your next post.

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Ok, there you go. Thanks again.

Attached Files

•  Minidump.zip   180.81KB   243 downloads

[corn4ahead]

Ok, there you go. Thanks again.

Attached Files

•  Minidump.zip   180.81KB   243 downloads

[FreeBooter]

One of the BSOD error happen because of "HIDCLASS.SYS" driver that failed. HID means Human Interface Device, and that means "keyboards or mice" for the most part.

If your keyboard and mouse has a driver install the latest ones if there is no latest drivers then you need to test the computer with different keyboard and mouse connected.

[corn4ahead]

One of the BSOD error happen because of "HIDCLASS.SYS" driver that failed. HID means Human Interface Device, and that means "keyboards or mice" for the most part.

If your keyboard and mouse has a driver install the latest ones if there is no latest drivers then you need to test the computer with different keyboard and mouse connected.

Well, it is a laptop so and I have automatic updates on so therefore wouldn't it be automatically installed?

Edited by corn4ahead, 09 December 2016 - 04:56 PM.

[FreeBooter]

Check for the touchpad and keyboard drivers from laptop manufacturer website. If you are using mouse than check the mouse manufacturer website for latest driver.

Edited by FreeBooter, 09 December 2016 - 06:47 PM.

[phillpower2]

Two different drivers named in your two crashes but both possibly = the same route cause  (nvlddmkm.sys and HIDCLASS.SYS) are the drivers concerned.

 

Dell states the following regarding the Dell XPS 15 L502X;

 

Product not tested for Windows 10 upgrade

 

Dell is not testing or developing Windows 10 drivers for this product. If you choose to upgrade, some features, applications, and connected devices may not work as expected.

 

 

 

This is telling us that you upgraded from a previous OS, when you did so did you also reinstall the latest available drivers for MB and starting with the chipset first, if you do not follow the steps suggested by Dell you will get problems, see How to reinstall drivers in the correct order here and the appropriate downloads here

 

The following is info only, the USB mouse driver mouhid.sys failed to load in your second crash dump, since XP Windows has used generic mouse drivers cutting out the need for any third party drivers, the mouhid.sys is though associated with the HIDCLASS.SYS related crash and potentially caused by incorrect/incompatible driver installation after upgrading to Windows 10.

[corn4ahead]

 

Two different drivers named in your two crashes but both possibly = the same route cause  (nvlddmkm.sys and HIDCLASS.SYS) are the drivers concerned.

 

Dell states the following regarding the Dell XPS 15 L502X;

 

Product not tested for Windows 10 upgrade

 

Dell is not testing or developing Windows 10 drivers for this product. If you choose to upgrade, some features, applications, and connected devices may not work as expected.

 

 

 

This is telling us that you upgraded from a previous OS, when you did so did you also reinstall the latest available drivers for MB and starting with the chipset first, if you do not follow the steps suggested by Dell you will get problems, see How to reinstall drivers in the correct order here and the appropriate downloads here

 

The following is info only, the USB mouse driver mouhid.sys failed to load in your second crash dump, since XP Windows has used generic mouse drivers cutting out the need for any third party drivers, the mouhid.sys is though associated with the HIDCLASS.SYS related crash and potentially caused by incorrect/incompatible driver installation after upgrading to Windows 10.

 

 

 

So are you suggesting that I follow the links and reinstall all my drivers for everything? Would I have to uninstall everything first?

 

This is what is happening now. I decided to uninstall my touchpad driver in order to attempt to reinstall it. It is a Synaptics Touchpad (at least that is what it is called in device manager). When I restarted my computer, I guess it automatically installs some driver so I have some functionality of the trackpad. Anyway, the new device that was installed is called "PS/2 Compatible Mouse." When I go to manually update the drivers back to Synaptics so I get full functionality back, the driver says it had a error and could not work. I believe it was error code 10.

 

Any suggestions?

Edited by corn4ahead, 10 December 2016 - 11:45 AM.

[phillpower2]

So are you suggesting that I follow the links and reinstall all my drivers for everything? Would I have to uninstall everything first?

 

 

This is telling us that you upgraded from a previous OS, when you did so did you also reinstall the latest available drivers for MB and starting with the chipset first, if you do not follow the steps suggested by Dell you will get problems, see How to reinstall drivers in the correct order here and the appropriate downloads here

 

 

Sorry but I asked a question and was not right out suggesting you uninstall and reinstall anything, the links were included to show you how and in what order Dell drivers should be installed, only you know what steps you carried out but if they do not correspond with the steps suggested by Dell then as said you will get problems.

[corn4ahead]

So what should I do to fix this error in your opinion?

[corn4ahead]

I am having a lot of trouble getting my touchpad drivers to work. I followed the video at this link and I got the 2 errors attached below.

[corn4ahead]

Here's the other attachment.

[FreeBooter]

Where have you download the driver from you should download the driver for your laptop from laptop manufacturer website.

Before installing latest driver uninstall currently install driver.

[phillpower2]

So what should I do to fix this error in your opinion?

 

A good start would be answering the question that I asked.

 

This is telling us that you upgraded from a previous OS, when you did so did you also reinstall the latest available drivers for MB and starting with the chipset first,

 

 

You should also keep in mind the Dell disclaimer that some features, applications, and connected devices may not work as expected after upgrading to Wimdows 10, if done right you should be ok though.

[corn4ahead]

I honestly do not remember if I installed them in that order. I just followed the prompt when it asked me if I wanted to install windows 10.

Also, I tried downloading the driver from the Dell Website but was unable to. There was no driver for the touchpad. I used the link from that video to get the driver.

[phillpower2]

A lot of drivers are done away with newer versions of Windows but the chipset drivers and in this case Dells own recommended software must be installed after any clean install of Windows, the hardware devices cannot communicate between each other without the chipset drivers being installed first;

 

Uninstall all of the Dell drivers that you have installed from Dell or elsewhere then use the info that I post in my reply # 21;

 

 

 

reinstall the latest available drivers for MB and starting with the chipset first, if you do not follow the steps suggested by Dell you will get problems, see How to reinstall drivers in the correct order here and the appropriate downloads here

 

 

The following should be installed first, Intel HM67 Chipset Driver, Intel Management Engine Interface Driver and JMicron JMB389 Card Reader Driver.

 

You must restart the computer after installing each chipset driver, once the three above have been correctly installed, test and post back with an update for us.