hello. uh i deeply need help with this. so i got my first computer yeah, and its a really old dell latitude d620 with 1gb ram. but it has a freezing problem ive updated it from windows xp to 7 to 8.1 and now to 10. but the problem persists. i noticed that it only freezes when its on the battery and works fine when on AC but the battery seems good and i doubt it is faulty please help me. ps it shows me battery 1 not present but battery 2 present
Posted 06 December 2016 - 10:57 AM
i noticed that it only freezes when its on the battery
Suggesting that the battery is involved in the issue.
and works fine when on AC
Suggests that the AC adapter and the MB charging circuit are both fine.
but the battery seems good and i doubt it is faulty
Can I ask what you are basing this opinion on please.
If it is the original battery that shipped with the notebook when new and the battery quickly loses its charge when the AC adapter is disconnected from the notebook then you need a new battery, please note that Dell notebooks are notoriously picky when it come to replacement batteries, don`t cheap out on a generic import from C*ina else you will find yourself paying for a new battery twice when the first one won`t work.
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