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Modem Cut out (Resolved).


Best Answer phillpower2 , 15 December 2016 - 06:16 AM

Hello Rickles, Lower internet performance is generally caused by high traficc but can be compounded by a tiring router, modem or network card etc, testing a known good router on your system wo... Go to the full post »


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#1
Rickles

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Hi,  

 

Usually I have no problems with the modem but the last couple of days have been a nightmare.

 

This time I managed to catch it it the act.

 

Modem is a Technicolor TG587n v3 as supplied by Telstra, I live in Australia.

 

It gets used around six hours per day, afternoon to nighttime.

 

There is no dust and it is clean and runs at just below 'just warm to the touch'.

 

My usual speeds are 32Ms  11.86Mbps   0.67Mbps
 
but a couple of times a night the Internet light and Eco light turned Red
 
Then the readings drop.
 
27 ms   5.30Mbps    0.68Mbps
 
I was told that the lower readings were very good. I replied if they were good how come the Internet slows right down?
 
I don't need a fix just yet but information on the readings.
 
To me they are just numbers.
 
Regards

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#2
phillpower2

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Hello Rickles,

 

 

I don't need a fix just yet but information on the readings.
 
To me they are just numbers.

 

 

Better explanations than I can offer can be found here

 

What I would do if you can, borrow a compatible router from a family member or friend and test your internet service with that, likewise the person that you can hopefully borrow a router from can test your router to see how it behaves for them.


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#3
Rickles

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Hi Phillpower2,

 

Thanks for that it makes things clearer.

 

As I thought if the average readings are consistent any lower readings is up to the supplier to fix.

 

Thus armed I shall wander into battle.

 

I will report back.

 

Regards


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#4
phillpower2

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✓  Best Answer
Hello Rickles,
 
Lower internet performance is generally caused by high traficc but can be compounded by a tiring router, modem or network card etc, testing a known good router on your system would give you more amunition against your ISP if the internet performance is consistently bad with any known good test router.
 
You are welcome btw :)  

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#5
Rickles

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Hi Phillpower2,

 

I tested it against a known good system and my Internet is very slow and the modem checks out.

 

The ISP Tech rang me and said that my problem had been closed as completed.

 

This started on Monday, I reported it on Tuesday and Wednesday without checking they shut the case down.

 

So after a few choice words it has now been re-opened as a new case and this time I have a reference number.

 

This means it cannot be marked as completed until I let them know what the number is.

 

I will keep you posted as to the outcome.

 

Regards


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#6
phillpower2

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Hello Rickles,

 

It would appear that the problem is their end then, heaven help them if they don`t hurry up and get it sorted for you  :)

 

Will look out for your update, hopefully it will be both soon and positive  :thumbsup:


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#7
Rickles

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Hi Phillpower2,

 

I have just spent an interesting hour with a Service Tech.

 

Anything above 5 is good he said.

 

My average is 10.50, fix it I said.

 

Just taken a new speed reading of 11.29.

 

I'm happy but I will wait a few days before I close the case.

 

Regards


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#8
phillpower2

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Hello Rickles,

 

Thanks for the update & fingers crossed for you  :thumbsup:


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