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PC CPU spikes, have factory reset multiple times and problem persists

CPU Spikes malware bytes cancels scan Msi

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#1
Uberegglet

Uberegglet

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Hi

I have a gaming desktop i brought off a friend a couple of years ago, It is an msi 7693 running windows 7 ultimate.

worked fine for ages then, after i transferred some documents from old laptop onto it i started getting these jittery cpu spikes, during which the internet sometimes cuts out for up to 5 mins, but still works on my phone (most of the time) 

It's got to the stage where i cannot play much on it, and can rarely get through a game of league of legends without having to restart the application after disconnecting. 

I have factory reset the thing about 6 times now over the last couple of years and it never stops the problem permanently. 

my most recent attempt of finding out the problem ( i have a big attempt every now and then when i get sick of it.) involved downloading malwarebytes, though every time i run a scan it gets cancelled after about 2-3 seconds of run time, without any explanation. i am unsure what to do at this point, have run every software i can find to get viruses and malware, none of which have worked, and i feel as though the virus/ malware may be cancelling the scans in malwarebytes, which is incredibly frustrating. 

i am aware that the pc is fairly old and the issues may be hardware related but it still has some semi powerful hardware so figure this was worth a try first.

any help would be greatly appreciated 

Thanks 

 


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#2
RKinner

RKinner

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Get the free version of Speccy:
 
http://www.filehippo...download_speccy (Look in the upper right for the Download
Latest Version button  - Do NOT press the large Start Download button on the upper left!)  
Download, Save and Install it.  Tell it you do not need CCLEANER.    Run Speccy.  When it finishes (the little icon in the bottom left will stop moving), 
File, Save as Text File,  (to your desktop) note the name it gives. OK.  Open the file in notepad and delete the line that gives the serial number of your Operating System.  
(It will be near the top about 10 lines down.) Save the file.  Attach the file to your next post.  (More Reply Options, Choose File, Open, Attach This File)
 
 
Get Process Explorer
 
Save it to your desktop then run it (Vista or Win7 - right click and Run As Administrator).  
 
View, Select Column, check Verified Signer, OK
Options, Verify Image Signatures
 
 
Click twice on the CPU column header  to sort things by CPU usage with the big hitters at the top.  
 
Wait a full minute then:
 
File, Save As, Save.  Note the file name.   Open the file  on your desktop and copy and paste the text to a reply.
 
 
Copy the next 2 lines:
 
TASKLIST /SVC  > \junk.txt
notepad \junk.txt
 
Open an Elevated Command Prompt:
Start, All Programs, Accessories then right click on Command Prompt and Run as Administrator
 
Right click and Paste (or Edit then Paste) and the copied lines should appear.
Hit Enter if notepad does not open.  Copy and paste the text from notepad into a reply. 
 
 

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#3
Uberegglet

Uberegglet

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Hi 

Thanks for having a look

 

 

 

 

 

Process CPU Private Bytes Working Set PID Description Company Name Verified Signer
System Idle Process 91.81 0 K 24 K 0
procexp64.exe 1.45 28,868 K 52,164 K 8360 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation
ChargeService.exe 1.43 1,452 K 4,716 K 1072 Super Charger Service MSI (Verified) MICRO-STAR INTERNATIONAL CO.
Interrupts 1.09 0 K 0 K n/a Hardware Interrupts and DPCs
Speccy64.exe 0.95 22,848 K 42,916 K 2660
svchost.exe 0.74 30,844 K 47,912 K 712 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
WmiPrvSE.exe 0.69 5,504 K 9,860 K 8616
chrome.exe 0.49 200,280 K 268,056 K 6196 Google Chrome Google Inc. (Verified) Google Inc
dwm.exe 0.29 60,772 K 35,444 K 4552 Desktop Window Manager Microsoft Corporation (Verified) Microsoft Windows
csrss.exe 0.26 3,536 K 11,580 K 596
System 0.23 164 K 2,524 K 4
WmiPrvSE.exe 0.10 19,864 K 25,140 K 4436
ns.exe 0.08 139,744 K 26,424 K 1560 Norton Security Symantec Corporation (Verified) Symantec Corporation
svchost.exe 0.07 308,020 K 316,400 K 468 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
MBAMService.exe 0.05 287,004 K 310,132 K 6608 Malwarebytes Service Malwarebytes (Verified) Malwarebytes Corporation
chrome.exe 0.03 92,836 K 113,848 K 8608 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 0.03 27,216 K 34,884 K 8772 Google Chrome Google Inc. (Verified) Google Inc
SearchIndexer.exe 0.03 24,336 K 16,700 K 4200 Microsoft Windows Search Indexer Microsoft Corporation (Verified) Microsoft Windows
explorer.exe 0.03 42,208 K 65,860 K 4564 Windows Explorer Microsoft Corporation (Verified) Microsoft Windows
chrome.exe 0.02 483,608 K 568,360 K 4572 Google Chrome Google Inc. (Verified) Google Inc
nvcontainer.exe 0.02 7,884 K 19,444 K 1824 NVIDIA Container NVIDIA Corporation (Verified) NVIDIA Corporation
NVIDIA Web Helper.exe 0.02 26,132 K 1,516 K 1940 NVIDIA Web Helper Service Node.js (Verified) NVIDIA Corporation
svchost.exe 0.02 5,816 K 9,848 K 916 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
ns.exe 0.01 48,240 K 10,972 K 5204
svchost.exe 0.01 9,148 K 15,624 K 1788 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
chrome.exe 0.01 185,568 K 205,656 K 5856 Google Chrome Google Inc. (Verified) Google Inc
nvcontainer.exe 0.01 24,640 K 33,736 K 2420 NVIDIA Container NVIDIA Corporation (Verified) NVIDIA Corporation
HiPatchService.exe 0.01 48,664 K 55,748 K 1816 HiPatchService Hi-Rez Studios (No signature was present in the subject) Hi-Rez Studios
AppleMobileDeviceService.exe < 0.01 4,132 K 11,248 K 1648 MobileDeviceService Apple Inc. (Verified) Apple Inc.
svchost.exe < 0.01 35,564 K 46,724 K 508 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe < 0.01 19,776 K 20,260 K 1344 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
officeclicktorun.exe < 0.01 26,172 K 37,276 K 1712 Microsoft Office Click-to-Run Microsoft Corporation (Verified) Microsoft Corporation
wmpnetwk.exe < 0.01 12,152 K 12,616 K 4832 Windows Media Player Network Sharing Service Microsoft Corporation (Verified) Microsoft Windows
dllhost.exe < 0.01 7,988 K 11,416 K 2664 COM Surrogate Microsoft Corporation (Verified) Microsoft Windows
csrss.exe < 0.01 2,912 K 5,060 K 524
nvxdsync.exe < 0.01 12,340 K 25,448 K 1252
svchost.exe < 0.01 28,044 K 25,928 K 1004 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
WmiPrvSE.exe 6,856 K 14,180 K 8032
winlogon.exe 3,488 K 7,924 K 644
wininit.exe 1,884 K 4,964 K 568
taskhost.exe 8,452 K 9,664 K 2556 Host Process for Windows Tasks Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 14,684 K 17,724 K 5732 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 5,676 K 10,816 K 836 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 15,968 K 17,024 K 1516 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 2,196 K 6,044 K 3008 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 2,988 K 6,528 K 6056 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 6,268 K 12,084 K 1756 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows
Super Charger.exe 5,432 K 11,060 K 4928 Super Charger MSI (Verified) MICRO-STAR INTERNATIONAL CO.
sppsvc.exe 2,972 K 8,940 K 3436 Microsoft Software Protection Platform Service Microsoft Corporation (Verified) Microsoft Windows
spoolsv.exe 6,832 K 12,316 K 1476 Spooler SubSystem App Microsoft Corporation (Verified) Microsoft Windows
smss.exe 640 K 1,348 K 324
services.exe 7,392 K 12,068 K 692
rundll32.exe 2,404 K 7,016 K 4276 Windows host process (Rundll32) Microsoft Corporation (Verified) Microsoft Windows
RtkNGUI64.exe 14,064 K 11,220 K 4728 Realtek HD Audio Manager Realtek Semiconductor (Verified) Realtek Semiconductor Corp
procexp.exe 2,540 K 7,480 K 6336 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation
nvwirelesscontroller.exe 2,600 K 7,232 K 2940 NVIDIA Wireless Controller Service NVIDIA Corporation (Verified) NVIDIA Corporation
nvtray.exe 5,416 K 12,496 K 3872 NVIDIA Settings NVIDIA Corporation (Verified) NVIDIA Corporation
NVDisplay.Container.exe 5,504 K 11,356 K 2912 NVIDIA Container NVIDIA Corporation (Verified) NVIDIA Corporation
notepad.exe 2,580 K 7,436 K 5180 Notepad Microsoft Corporation (Verified) Microsoft Windows
mDNSResponder.exe 3,624 K 6,904 K 1676 Bonjour Service Apple Inc. (Verified) Apple Inc.
McTkSchedulerService.exe 20,388 K 21,452 K 3708 Intel Security True Key McAfee, Inc. (Verified) McAfee
McAfee.TrueKey.Service.exe 51,396 K 61,232 K 3040 Intel Security True Key McAfee, Inc. (Verified) McAfee
mbamtray.exe 18,324 K 29,228 K 4844 Malwarebytes Tray Application Malwarebytes (Verified) Malwarebytes Corporation
lsm.exe 2,896 K 4,788 K 720
lsass.exe 6,036 K 14,144 K 708 Local Security Authority Process Microsoft Corporation (Verified) Microsoft Windows
GoogleCrashHandler64.exe 1,824 K 528 K 2816
GoogleCrashHandler.exe 1,616 K 528 K 2804
dllhost.exe 2,788 K 6,696 K 8116 COM Surrogate Microsoft Corporation (Verified) Microsoft Windows
conhost.exe 1,756 K 3,932 K 2280 Console Window Host Microsoft Corporation (Verified) Microsoft Windows
conhost.exe 2,012 K 5,284 K 6600 Console Window Host Microsoft Corporation (Verified) Microsoft Windows
conathst.exe 3,072 K 7,360 K 2704 Web Browser (Norton Identity Safe native host) Symantec Corporation (Verified) Symantec Corporation
cmd.exe 4,264 K 5,172 K 5676 Windows Command Processor Microsoft Corporation (Verified) Microsoft Windows
chrome.exe 35,176 K 42,152 K 7120 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 285,872 K 210,184 K 6576 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 166,904 K 170,164 K 6732 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 3,508 K 7,572 K 6912 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 30,380 K 33,924 K 4432 Google Chrome Google Inc. (Verified) Google Inc
chrome.exe 204,276 K 26,632 K 2600 Google Chrome Google Inc. (Verified) Google Inc
audiodg.exe 19,224 K 19,336 K 3464
armsvc.exe 1,260 K 4,116 K 1612 Adobe Acrobat Update Service Adobe Systems Incorporated (Verified) Adobe Systems
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Image Name                     PID Services                                    
========================= ======== ============================================
System Idle Process              0 N/A                                         
System                           4 N/A                                         
smss.exe                       324 N/A                                         
csrss.exe                      524 N/A                                         
wininit.exe                    568 N/A                                         
csrss.exe                      596 N/A                                         
winlogon.exe                   644 N/A                                         
services.exe                   692 N/A                                         
lsass.exe                      708 KeyIso, SamSs                               
lsm.exe                        720 N/A                                         
svchost.exe                    836 DcomLaunch, PlugPlay, Power                 
svchost.exe                    916 RpcEptMapper, RpcSs                         
svchost.exe                   1004 AudioSrv, Dhcp, eventlog,                   
                                   HomeGroupProvider, lmhosts, wscsvc          
svchost.exe                    468 AudioEndpointBuilder, CscService, hidserv,  
                                   HomeGroupListener, Netman, PcaSvc, SysMain, 
                                   TrkWks, UxSms, Wlansvc, wudfsvc             
svchost.exe                    508 EventSystem, fdPHost, FontCache, netprofm,  
                                   nsi, sppuinotify, WdiServiceHost,           
                                   WinHttpAutoProxySvc                         
svchost.exe                    712 AeLookupSvc, Appinfo, BITS, Browser,        
                                   EapHost, gpsvc, IKEEXT, iphlpsvc,           
                                   LanmanServer, MMCSS, ProfSvc, Schedule,     
                                   seclogon, SENS, ShellHWDetection, Themes,   
                                   Winmgmt, wuauserv                           
svchost.exe                   1344 CryptSvc, Dnscache, LanmanWorkstation,      
                                   NlaSvc                                      
spoolsv.exe                   1476 Spooler                                     
svchost.exe                   1516 BFE, DPS, MpsSvc                            
armsvc.exe                    1612 AdobeARMservice                             
AppleMobileDeviceService.     1648 Apple Mobile Device Service                 
mDNSResponder.exe             1676 Bonjour Service                             
officeclicktorun.exe          1712 ClickToRunSvc                               
svchost.exe                   1756 DiagTrack                                   
svchost.exe                   1788 FDResPub, SSDPSRV, upnphost                 
HiPatchService.exe            1816 HiPatchService                              
ChargeService.exe             1072 MSI_SuperCharger                            
ns.exe                        1560 NS                                          
nvcontainer.exe               1824 NvContainerLocalSystem                      
nvcontainer.exe               2420 N/A                                         
taskhost.exe                  2556 N/A                                         
dllhost.exe                   2664 N/A                                         
GoogleCrashHandler.exe        2804 N/A                                         
GoogleCrashHandler64.exe      2816 N/A                                         
NVDisplay.Container.exe       2912 NVDisplay.ContainerLocalSystem              
nvwirelesscontroller.exe      2940 NVIDIA Wireless Controller Service          
svchost.exe                   3008 stisvc                                      
McAfee.TrueKey.Service.ex     3040 TrueKey                                     
nvxdsync.exe                  1252 N/A                                         
NVIDIA Web Helper.exe         1940 N/A                                         
conhost.exe                   2280 N/A                                         
McTkSchedulerService.exe      3708 TrueKeyScheduler                            
nvtray.exe                    3872 N/A                                         
sppsvc.exe                    3436 sppsvc                                      
rundll32.exe                  4276 N/A                                         
dwm.exe                       4552 N/A                                         
explorer.exe                  4564 N/A                                         
RtkNGUI64.exe                 4728 N/A                                         
Super Charger.exe             4928 N/A                                         
SearchIndexer.exe             4200 WSearch                                     
wmpnetwk.exe                  4832 WMPNetworkSvc                               
ns.exe                        5204 N/A                                         
svchost.exe                   5732 p2pimsvc, p2psvc, PNRPsvc                   
svchost.exe                   6056 PolicyAgent                                 
MBAMService.exe               6608 MBAMService                                 
mbamtray.exe                  4844 N/A                                         
chrome.exe                    6196 N/A                                         
chrome.exe                    6912 N/A                                         
chrome.exe                    6576 N/A                                         
chrome.exe                    7120 N/A                                         
chrome.exe                    6732 N/A                                         
cmd.exe                       5676 N/A                                         
chrome.exe                    4432 N/A                                         
conhost.exe                   6600 N/A                                         
conathst.exe                  2704 N/A                                         
chrome.exe                    2600 N/A                                         
chrome.exe                    4572 N/A                                         
audiodg.exe                   3464 N/A                                         
chrome.exe                    5856 N/A                                         
WmiPrvSE.exe                  4436 N/A                                         
chrome.exe                    8608 N/A                                         
chrome.exe                    8772 N/A                                         
notepad.exe                   6556 N/A                                         
cmd.exe                       6604 N/A                                         
conhost.exe                   7744 N/A                                         
tasklist.exe                  7276 N/A                                         
WmiPrvSE.exe                  2388 N/A                                         
 
 
 
 

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#4
RKinner

RKinner

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It's running a bit hot for a desktop.  Wouldn't hurt to shut it down but leave it plugged in and open it up.  Clean the dust from the heatsink.  It's OK to remove the fan but do not disturb the heatsink as that will require new thermal paste.  If you remove the fan make sure you put it back blowing the same direction.  I use a vacuum cleaner hose and a small brush to clean the heatsink.  Also clean all vents and fans including the power supply fan.

 

You can monitor the temps in real time with speedfan:

 

 
 (Don't get the latest version as filehippo has a bad copy.  Instead get version 4.51.  Avoid the speedfan website's version as it is full of adware.)
 
Download, save and Install it (Win 7+ or Vista right click and Run As Admin.) then run it (Win 7+ or Vista right click and Run As Admin.).
 
It will tell you your temps in real time tho the default is to show the hard drive temp in the systray.  You can change it:  Hit Configure then click on the highest temp and check Show in tray

 

The other problem I see and it is critical is your Seagate hard drive.   Seagate drives just don't hold up and yours is no exception.  It has already had 328 sectors fail.  Don't know how many spares it has left but can't be many.  Also showing a lot of errors.  Time to clone it before it fails completely..  Get a Western Digital Black as a replacement.  They are faster and last longer than any of the rest.  

WD Black 1TB Performance Desktop Hard Disk Drive - 7200 RPM SATA 6 Gb/s 64MB Cache 3.5 Inch - WD1003FZEX  $70 at Amazon.

You can use the cloning program from your new hard drive or even from Seagate or you can use one of the free ones:
 
 
 
Some of them require you to boot from a CD or USB drive (it's faster that way but others like aomei can clone from within windows.
 

 

Process Explorer doesn't show any problems so I expect the hard drive failing is the problem.  


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#5
Uberegglet

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okay, I will look into getting a new hard drive, 

thanks for all your help!


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