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Laptop randomly freezes for a few minutes then returns to normal

Windows 10 freeze toshiba laptop

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#16
Jrt2006

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I have updated the network driver, tried each of the two you listed.  The inssid program is now a paid program, at least when I tried to run it, I was asked for a registration code.  DPC Latency Checker seems to be running fine on Windows 10.  There are two network adapters listed in device manager, Qualcom Atheros and the Realtek.  DPC Latency Checker stays around 1015 us, with an occassional climb close to 1040.  Theres no real difference when the network adapters are disabled seperately or all together.


Edited by Jrt2006, 21 December 2016 - 06:22 PM.

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#17
RKinner

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Sorry.  Here is the free version of inssider:

http://www.techspot....6-inssider.html

 

If you upgraded some drivers then run Process Explorer again and post the log.  Let's see if it looks better now.

 

 DPC Latency Checker is showing a problem then if we can trust it on Win 10.

On mine Win 7 it shows only green and Absolute Maximum is only 212.

 

If disabling the network drivers doesn't reduce latency  then it must be another driver.  Try the audio drivers and any others you can live without.  Do not disable the video or the one that drives the hard drive.


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#18
Jrt2006

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Here is the new process explorer log.  I'm going to attempt to disable to audio driver, If i remember correctly, both the audio and video drivers were updated recently through the Toshiba Driver Utility.

 

Process    CPU    Private Bytes    Working Set    PID    Description    Company Name    Verified Signer
System Idle Process    86.58    0 K    4 K    0            
procexp64.exe    2.93    19,752 K    48,028 K    5652    Sysinternals Process Explorer    Sysinternals - www.sysinternals.com    (Verified) Microsoft Corporation
firefox.exe    2.29    242,920 K    256,196 K    4600    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation
Interrupts    2.04    0 K    0 K    n/a    Hardware Interrupts and DPCs        
SynTPEnh.exe    1.68    5,652 K    18,732 K    5100    Synaptics TouchPad 64-bit Enhancements    Synaptics Incorporated    (Verified) Synaptics Incorporated
dwm.exe    1.61    24,592 K    32,620 K    1004            
svchost.exe    1.59    61,288 K    67,996 K    512    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
csrss.exe    0.37    1,976 K    4,284 K    604            
System    0.36    152 K    11,800 K    4            
explorer.exe    0.33    37,268 K    84,692 K    116    Windows Explorer    Microsoft Corporation    (Verified) Microsoft Windows
conhost.exe    0.06    5,276 K    9,276 K    3120            
esrv.exe    0.05    34,696 K    15,272 K    3600            
MsMpEng.exe    0.04    115,368 K    84,760 K    1444    Antimalware Service Executable    Microsoft Corporation    (Verified) Microsoft Corporation
svchost.exe    0.03    4,596 K    14,792 K    1560    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe    0.01    8,500 K    22,324 K    836    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe    0.01    32,428 K    53,788 K    400    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe    0.01    8,604 K    18,976 K    1180    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe    < 0.01    3,500 K    11,648 K    1476    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
esrv_svc.exe    < 0.01    65,496 K    22,672 K    544    Intel® System Usage Report        (Verified) Intel® Software Development Products
wlanext.exe    < 0.01    1,696 K    6,356 K    2180            
MpCmdRun.exe    < 0.01    3,176 K    10,712 K    5240            
WmiPrvSE.exe        1,992 K    8,308 K    5328            
winlogon.exe        2,144 K    8,704 K    688            
wininit.exe        1,244 K    4,988 K    592            
taskhostw.exe        5,712 K    15,748 K    3648    Host Process for Windows Tasks    Microsoft Corporation    (Verified) Microsoft Windows
SynTPHelper.exe        896 K    4,200 K    4972            
svchost.exe        7,248 K    16,916 K    1244    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        4,428 K    10,328 K    908    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        16,084 K    23,796 K    396    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        7,508 K    18,552 K    2024    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        12,796 K    22,452 K    1032    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,892 K    7,840 K    1420    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        6,424 K    22,672 K    1860    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        4,052 K    18,008 K    3584    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,864 K    6,740 K    5960    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
SurSvc.exe        20,736 K    27,816 K    2004    Intel® System Usage Report        (Verified) Intel® Software Development Products
spoolsv.exe        5,972 K    14,152 K    1644    Spooler SubSystem App    Microsoft Corporation    (Verified) Microsoft Windows
smss.exe        432 K    824 K    360            
smartscreen.exe        8,400 K    14,252 K    3340    SmartScreen    Microsoft Corporation    (Verified) Microsoft Windows
SkypeHost.exe    Suspended    4,720 K    2,932 K    3356    Microsoft Skype Preview    Microsoft Corporation    (No signature was present in the subject) Microsoft Corporation
sihost.exe        4,920 K    19,496 K    3548    Shell Infrastructure Host    Microsoft Corporation    (Verified) Microsoft Windows
ShellExperienceHost.exe        25,756 K    50,780 K    4228    Windows Shell Experience Host    Microsoft Corporation    (Verified) Microsoft Windows
services.exe        3,876 K    7,660 K    724            
SearchUI.exe    Suspended    42,792 K    80,204 K    4456    Search and Cortana application    Microsoft Corporation    (Verified) Microsoft Windows
SearchIndexer.exe        16,716 K    13,872 K    4332    Microsoft Windows Search Indexer    Microsoft Corporation    (Verified) Microsoft Windows
RuntimeBroker.exe        18,356 K    32,568 K    4052    Runtime Broker    Microsoft Corporation    (Verified) Microsoft Windows
RAVCpl64.exe        3,696 K    11,820 K    4688    Realtek HD Audio Manager    Realtek Semiconductor    (Verified) Realtek Semiconductor Corp
procexp.exe        2,888 K    10,028 K    5620    Sysinternals Process Explorer    Sysinternals - www.sysinternals.com    (Verified) Microsoft Corporation
OneDrive.exe        6,332 K    26,040 K    2636    Microsoft OneDrive    Microsoft Corporation    (Verified) Microsoft Corporation
OfficeClickToRun.exe        37,152 K    51,344 K    2084    Microsoft Office Click-to-Run (PreSxS)    Microsoft Corporation    (Verified) Microsoft Corporation
NisSrv.exe        13,132 K    9,940 K    3544    Microsoft Network Realtime Inspection Service    Microsoft Corporation    (Verified) Microsoft Corporation
MSASCuiL.exe        3,036 K    12,472 K    3328    Windows Defender notification icon    Microsoft Corporation    (Verified) Microsoft Windows
Memory Compression        0 K    8 K    2156            
lsass.exe        4,796 K    13,272 K    732    Local Security Authority Process    Microsoft Corporation    (Verified) Microsoft Windows Publisher
jusched.exe        1,476 K    6,976 K    4536    Java Update Scheduler    Oracle Corporation    (Verified) Oracle America
igfxTray.exe        8,292 K    13,164 K    3816    igfxTray Module    Intel Corporation    (Verified) Intel Corporation - pGFX
igfxHK.exe        5,580 K    10,136 K    3796    igfxHK Module    Intel Corporation    (Verified) Intel Corporation - pGFX
igfxEM.exe        7,628 K    14,228 K    3788    igfxEM Module    Intel Corporation    (Verified) Intel Corporation - pGFX
igfxCUIService.exe        1,788 K    8,264 K    1348    igfxCUIService Module    Intel Corporation    (Verified) Intel Corporation - pGFX
csrss.exe        1,336 K    3,692 K    508            
conhost.exe        1,200 K    5,000 K    2188            
 


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#19
Jrt2006

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Disabling the audio drivers, usb, CD/DVD Rom, anything print related.  I went down the list, skipping the display and disk drive, and disabled everything it would allow and there was no change, stayed at the 1015-1030 range.


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#20
Jrt2006

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Well, one of the updated drivers you provided works better than the other.  The sp59181.exe driver I thought I had installed, but it didn't autorun the install, I had to go to the folder and run it myself.  This driver hasn't given me any issues, no freezes for a few hours now.  The other driver, when installed, shot my DPC latency checker numbers up to the 10k's


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#21
RKinner

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Can I see a new process explorer log?


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#22
Jrt2006

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Process    CPU    Private Bytes    Working Set    PID    Description    Company Name    Verified Signer
System Idle Process    87.76    0 K    4 K    0            
procexp64.exe    3.56    23,060 K    54,172 K    1892    Sysinternals Process Explorer    Sysinternals - www.sysinternals.com    (Verified) Microsoft Corporation
firefox.exe    1.99    230,252 K    245,400 K    1568    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation
dwm.exe    1.82    29,064 K    38,076 K    980    Desktop Window Manager    Microsoft Corporation    (Verified) Microsoft Windows
SynTPEnh.exe    1.78    5,508 K    18,492 K    4916    Synaptics TouchPad 64-bit Enhancements    Synaptics Incorporated    (Verified) Synaptics Incorporated
Interrupts    1.35    0 K    0 K    n/a    Hardware Interrupts and DPCs        
csrss.exe    0.53    2,088 K    5,152 K    576    Client Server Runtime Process    Microsoft Corporation    (Verified) Microsoft Windows Publisher
System    0.46    132 K    1,116 K    4            
MsMpEng.exe    0.25    125,976 K    99,932 K    2104    Antimalware Service Executable    Microsoft Corporation    (Verified) Microsoft Corporation
explorer.exe    0.21    51,228 K    97,840 K    3772    Windows Explorer    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe    0.16    8,564 K    18,564 K    1208    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe    0.06    4,792 K    14,984 K    1556    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe    0.01    30,404 K    59,516 K    1016    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe    0.01    8,376 K    19,408 K    1136    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe    0.01    3,496 K    12,864 K    1476    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
esrv_svc.exe    0.01    64,392 K    28,252 K    452    Intel® System Usage Report        (Verified) Intel® Software Development Products
RuntimeBroker.exe    0.01    16,320 K    39,692 K    3328    Runtime Broker    Microsoft Corporation    (Verified) Microsoft Windows
esrv.exe    0.01    32,432 K    15,376 K    2592    Intel® System Usage Report        (Verified) Intel® Software Development Products
wlanext.exe    0.01    1,524 K    6,320 K    1660    Windows Wireless LAN 802.11 Extensibility Framework    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe    < 0.01    7,404 K    21,980 K    808    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe    < 0.01    71,072 K    76,224 K    352    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe    < 0.01    4,616 K    10,584 K    872    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
WmiPrvSE.exe        12,304 K    17,208 K    3448    WMI Provider Host    Microsoft Corporation    (Verified) Microsoft Windows
WmiPrvSE.exe        3,992 K    10,880 K    5860    WMI Provider Host    Microsoft Corporation    (Verified) Microsoft Windows
winlogon.exe        2,072 K    8,900 K    648    Windows Logon Application    Microsoft Corporation    (Verified) Microsoft Windows
wininit.exe        1,060 K    4,900 K    560    Windows Start-Up Application    Microsoft Corporation    (Verified) Microsoft Windows Publisher
taskhostw.exe        6,264 K    15,572 K    2912    Host Process for Windows Tasks    Microsoft Corporation    (Verified) Microsoft Windows
SystemSettings.exe    Suspended    15,452 K    36,700 K    5220    Settings    Microsoft Corporation    (Verified) Microsoft Windows
SynTPHelper.exe        948 K    4,292 K    4068    Synaptics Pointing Device Helper    Synaptics Incorporated    (Verified) Synaptics Incorporated
svchost.exe        1,968 K    6,876 K    5524    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        15,340 K    25,832 K    912    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        12,488 K    20,824 K    500    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        6,168 K    20,320 K    2012    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,744 K    7,200 K    1420    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        6,340 K    17,264 K    2092    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        3,780 K    18,208 K    2216    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        4,780 K    13,420 K    5520    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
SurSvc.exe        64,332 K    71,712 K    2292    Intel® System Usage Report        (Verified) Intel® Software Development Products
spoolsv.exe        5,472 K    14,248 K    1736    Spooler SubSystem App    Microsoft Corporation    (Verified) Microsoft Windows
smss.exe        400 K    1,172 K    376    Windows Session Manager    Microsoft Corporation    (Verified) Microsoft Windows Publisher
smartscreen.exe        8,368 K    14,280 K    3524    SmartScreen    Microsoft Corporation    (Verified) Microsoft Windows
SkypeHost.exe    Suspended    4,732 K    532 K    6040    Microsoft Skype Preview    Microsoft Corporation    (No signature was present in the subject) Microsoft Corporation
sihost.exe        5,152 K    20,140 K    2192    Shell Infrastructure Host    Microsoft Corporation    (Verified) Microsoft Windows
ShellExperienceHost.exe        30,416 K    58,716 K    3728    Windows Shell Experience Host    Microsoft Corporation    (Verified) Microsoft Windows
services.exe        3,140 K    7,524 K    696    Services and Controller app    Microsoft Corporation    (Verified) Microsoft Windows Publisher
SearchUI.exe    Suspended    77,800 K    125,720 K    6692    Search and Cortana application    Microsoft Corporation    (Verified) Microsoft Windows
SearchProtocolHost.exe        1,980 K    10,420 K    4636    Microsoft Windows Search Protocol Host    Microsoft Corporation    (Verified) Microsoft Windows
SearchIndexer.exe        26,496 K    22,764 K    4220    Microsoft Windows Search Indexer    Microsoft Corporation    (Verified) Microsoft Windows
SearchFilterHost.exe        1,228 K    6,044 K    5024    Microsoft Windows Search Filter Host    Microsoft Corporation    (Verified) Microsoft Windows
procexp.exe        2,884 K    10,532 K    6092    Sysinternals Process Explorer    Sysinternals - www.sysinternals.com    (Verified) Microsoft Corporation
OneDrive.exe        6,892 K    28,988 K    4084    Microsoft OneDrive    Microsoft Corporation    (Verified) Microsoft Corporation
OfficeClickToRun.exe        37,488 K    53,148 K    1600    Microsoft Office Click-to-Run (PreSxS)    Microsoft Corporation    (Verified) Microsoft Corporation
NisSrv.exe        14,016 K    12,704 K    2704    Microsoft Network Realtime Inspection Service    Microsoft Corporation    (Verified) Microsoft Corporation
MSASCuiL.exe        2,940 K    12,484 K    4760    Windows Defender notification icon    Microsoft Corporation    (Verified) Microsoft Windows
MpCmdRun.exe        3,124 K    10,716 K    2168    Microsoft Malware Protection Command Line Utility    Microsoft Corporation    (Verified) Microsoft Corporation
Memory Compression        16 K    2,112 K    2460            
lsass.exe        5,056 K    14,012 K    704    Local Security Authority Process    Microsoft Corporation    (Verified) Microsoft Windows Publisher
jusched.exe        1,424 K    6,940 K    4624    Java Update Scheduler    Oracle Corporation    (Verified) Oracle America
igfxTray.exe        8,244 K    13,384 K    3684    igfxTray Module    Intel Corporation    (Verified) Intel Corporation - pGFX
igfxHK.exe        5,292 K    10,460 K    3664    igfxHK Module    Intel Corporation    (Verified) Intel Corporation - pGFX
igfxEM.exe        7,860 K    14,604 K    3640    igfxEM Module    Intel Corporation    (Verified) Intel Corporation - pGFX
igfxCUIService.exe        1,640 K    8,200 K    1284    igfxCUIService Module    Intel Corporation    (Verified) Intel Corporation - pGFX
dllhost.exe        2,536 K    9,624 K    4444    COM Surrogate    Microsoft Corporation    (Verified) Microsoft Windows
csrss.exe        1,332 K    3,848 K    476    Client Server Runtime Process    Microsoft Corporation    (Verified) Microsoft Windows Publisher
conhost.exe        5,292 K    9,404 K    4712    Console Window Host    Microsoft Corporation    (Verified) Microsoft Windows
conhost.exe        1,192 K    5,028 K    1744    Console Window Host    Microsoft Corporation    (Verified) Microsoft Windows
Calculator.exe    Suspended    15,752 K    29,228 K    3796            (No signature was present in the subject)
ApplicationFrameHost.exe        10,744 K    23,556 K    1876    Application Frame Host    Microsoft Corporation    (Verified) Microsoft Windows
 


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#23
RKinner

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Interrupts    1.35    0 K    0 K    n/a    Hardware Interrupts and DPCs 

Looks like that driver was the problem.  Interrupts are down to a reasonable level.  It should be a bit bit more resonsive now too.

 

 

      


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#24
Jrt2006

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It is running great at the moment.

 

Thanks for our help


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