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Can't boot up or do anything

Started by Annabelle Kalin , Dec 17 2016 08:24 AM

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#1
Annabelle Kalin

Posted 17 December 2016 - 08:24 AM

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Okay so for the past few weeks my computer have been randomly freezing and required a restart. Sometimes it didn't start from the first time, it just froze at the Asus logo. Right now the laptop doesn't do anything, as soon as I press the switch on button, it goes the Asus logo and stays there, sometimes continues and a black screen comes out with only the courser on it, it doesn't get affected by ctrl alt delete or anything. After a few restarts it got me into the advanced menu, where I tried everything, save mode, diagnose, troubleshooting, resetting but whenever I press any of them, the computer just freezes and nothing comes after. Is there anyway to fix it? And do you think that the issue is causes by a faulty HDD or Ram? Thanks in advance
Laptop Asus x555l