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Laptop MSI GT780 Randomly restarts (Resolved).


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#1
CristianJhon

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Hi,
 
I've got GT780dx ( burned 570M ). I just replaced card, whit gtx675m.(AFAIK it should be the same thing as 580M)
Now, I know some people made it working and its showing GT783 in their BIOS.
I get laptop restarting more often when is plugged in and sometimes on battery, whit Nvidia driver installed , suddenly, no bsod, screen goes blank and restart
If I delete the driver the problem goes away. New video card is DELL gtx675m
I have tried:
MSI GTX675M vBios
Clevo GTX675M vBios
Dell GTX675M vBios
Lowering down GPU clock
MSI GTX580M vBios (whit modded driver)
MSI GTX570M vBios (whit modded driver)
Installing win 10 x64
And I also bought a new charger whit 11A .
I changed Thermal paste.
MSI nvidia driver and dell nvidia driver
Installing Win 7 x64
DIfferent HDDs, SSD
Disabling/Enabling CPU features in BIOS
Also Bought an Modified BIOS from MSI forum, I tought it was a compatibilty issue (Dell GPU & MSI Mobo) , but no success, now I have all the things unlocked in BIOS.
I locked some CPU cores, no success.
I have done 2 memtests, not problem, "Pass Complete , no errors , press ESC to exit."
 
Here is an IntelBurnTest:
 
Here I have a video:
 
I removed all thermal compund(for memory) on video card heatsink, same problem
 
burned gtx570 Chip:
 
Any ideeas ?
 
 
Cristian

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#2
phillpower2

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:welcome:    CristianJhon,

 

If I delete the driver the problem goes away.

 

 

Your OP shows two problems going on, for the video chip, uninstall the problem driver and leave, for the other problem, see my attachment below;

 

 


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#3
CristianJhon

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:welcome:    CristianJhon,

 

If I delete the driver the problem goes away.

 

 

Your OP shows two problems going on, for the video chip, uninstall the problem driver and leave, for the other problem, see my attachment below;

 

 

 

 

I Disablet it, no succes.


Edited by CristianJhon, 18 December 2016 - 08:20 AM.

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#4
phillpower2

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What did you disable and what happened when you did disable it.


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#5
CristianJhon

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laptop boots normaly, no longer display that text, still reboots anyway

 

Edit:

This is what i found in event viewer everytime is restarting:

 

"The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

 

https://postimg.cc/image/n9as8ctz7/


Edited by CristianJhon, 18 December 2016 - 04:34 PM.

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#6
phillpower2

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It would help if you could answer the questions asked CristianJhon!

 

I asked;

 

What did you disable and what happened when you did disable it.

 

 

From your reply #5;

 

laptop boots normaly, no longer display that text, still reboots anyway

 

 

The above suggests that you disabled the PXE device in the boot order and that has solved the boot error message but you have not mentioned whether or not you uninstalled the Nvidia driver as was also suggested in my reply #2.

 

From your OP;

 

I get laptop restarting more often when is plugged in and sometimes on battery, whit Nvidia driver installed , suddenly, no bsod, screen goes blank and restart
If I delete the driver the problem goes away. New video card is DELL gtx675m

 

 

Knowing the exact answer to the following is most important, have you had the computer running in a stable condition since fitting the Dell GTX 675M, the GTX 570M has a max of TDP: 75 W whereas the Dell GTX 675M is TDP: 100 W, this means that the IGPU socket on your MB cannot handle or is receiving more than 75 W which is 25 W below what the Dell GTX 675M needs to be able to function as it should.

 

Those Event View errors are all dated December 7th 2016 btw.


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#7
CristianJhon

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"

Those Event View errors are all dated December 7th 2016 btw." 

 

Becouse at that time I swapped the SSD in another laptop. Now msi has an hdd, and win 7 from ssd still runing.

 

 

 

The issue is not driver related . Tryed  msi driver, geforce beta/WHQL , Dell driver and an modified driver.

 


It can be damaged mobo.

 

 

//// EDIT:

 

Meanwhile I found this:

 

https://forums.gefor...m-crash-issues/

 

Edited by CristianJhon, 20 December 2016 - 03:06 PM.

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#8
phillpower2

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If you do not answer our questions CristianJhon we are not in a position to be able to help you  :(

 

I post the following in my reply #6 but you did not answer the question;

 

 

Knowing the exact answer to the following is most important, have you had the computer running in a stable condition since fitting the Dell GTX 675M, the GTX 570M has a max of TDP: 75 W whereas the Dell GTX 675M is TDP: 100 W, this means that the IGPU socket on your MB cannot handle or is receiving more than 75 W which is 25 W below what the Dell GTX 675M needs to be able to function as it should.

 

 

Running stable includes being able to do all tasks including gaming.

 

NVIDIA GeForce GTX 570M specs.

 

Dell GTX 675M specs.

 

As previously explained the TDP for the video chips are not the same and the socket on your MB cannot provide the 100W that the Dell GTX 675M requires.


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#9
CristianJhon

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Yes it was running on another GOOD gtx570m

Now I ordered new graphic card from ebay, an gtx570m from msi.


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#10
phillpower2

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Yes it was running on another GOOD gtx570m

 

 

That wasn`t what I asked CristianJhon!

 

have you had the computer running in a stable condition since fitting the Dell GTX 675M,

 

 

You will hopefully have better luck with the replacement GTX 570M.


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#11
CristianJhon

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 have you had the computer running in a stable condition since fitting the Dell GTX 675M,

 

Yes i have, whitout  installing video driver is stable.


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#12
phillpower2

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 have you had the computer running in a stable condition since fitting the Dell GTX 675M,

 

Yes i have, whitout  installing video driver is stable.

 

 

So why not leave the Dell GTX 675M fitted without installing any drivers until a stable version is released (if stable drivers for running that chip on your model of notebook are ever released that is).


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#13
CristianJhon

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 have you had the computer running in a stable condition since fitting the Dell GTX 675M,

 

Yes i have, whitout  installing video driver is stable.

 

 

So why not leave the Dell GTX 675M fitted without installing any drivers until a stable version is released (if stable drivers for running that chip on your model of notebook are ever released that is).

 

Problem solved, bought new graphic card and everthing is fine, that GTX675m was broken.


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#14
phillpower2

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Glad you got it sorted and thank you for letting us know.

 

What is the replacement graphics chip that you are using.


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