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Removal instructions for TSS GMusicPlayer

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Content is republished with permission from Malwarebytes.

What is TSS GMusicPlayer?

The Malwarebytes research team has determined that TSS GMusicPlayer is a Tech Support Scam. These so-called "Tech Support Scammers" try to trick you into calling their phone number for various reasons, all of which turn out to be fraudulent in the end.

How do I know if my computer is affected by TSS GMusicPlayer?

You may see this icon on your desktop:


and this entry in your list of installed software:


You will see a locked screen as soon as the computer boots, composed of these elements:



How did TSS GMusicPlayer get on my computer?

Tech Support Scammers use different methods for distributing themselves. This particular one was offered a music player.

How do I remove TSS GMusicPlayer?
Our program Malwarebytes Anti-Malware can detect and remove this potentially unwanted application, but due to the nature of the infection this will require a few extra steps.
  • Note that the password for the prompt is 6322DCCE8B8DDF94FAA4FF43DBC8359FD335A28D, but it will almost certainly require several tries.
  • Once you succeed, the text field of the prompt will be greyed out, at that point you can use Ctr-Alt-Del to access Taskmanager.
  • End the processes called active.exe, doctormypce.exe, and tt.exe. Then use Taskmanager to Run explorer.
  • Leave Taskmanager open as you will have to end the processes called jj.exe and mycent.exe.
  • Then continue with the instructions below.
  • Please download Malwarebytes to your desktop.
  • Double-click mb3-setup-consumer-{version}.exe and follow the prompts to install the program.
  • Then click Finish.
  • Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  • If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
Is there anything else I need to do to get rid of TSS GMusicPlayer?
  • No, Malwarebytes' Anti-Malware removes TSS GMusicPlayer completely.
  • The shortcut called GMusicPlayer on the desktop can be deleted if it belonged to the Tech Support Scam.
How would the full version of Malwarebytes help protect me?

We hope our application and this guide have helped you eradicate this hijacker.

As you can see below the full version of Malwarebytes would have protected you against the Tech Supprt Scam.


and we block some of the traffic they start:


Technical details for experts

You may see these entries in FRST logs:

 () C:\Windows\track.exe
 HKLM-x32\...\Run: [jj] => C:\Windows\jj.exe
 HKLM-x32\...\Run: [labelexe] => C:\Windows\mycent.exe
 HKLM-x32\...\Winlogon: [Shell] C:\Windows\doctormypc.exe [ ] () <=== ATTENTION
 HKCU\...\Run: [jj] => C:\Windows\jj.exe [20480 2016-11-24] ()
 HKCU\...\Run: [labelexe] => C:\Windows\mycent.exe [16384 2016-11-17] ()
 HKCU\...\Run: [MyPc Doctor] => C:\Windows\MyPc Doctor\MyPc Doctor.exe [949248 2016-11-17] (nSOFT TECH)
 HKCU\...\Winlogon: [Shell] C:\Windows\doctormypc.exe [249856 2016-12-01] () <==== ATTENTION
 C:\Windows\MyPc Doctor
 C:\Program Files (x86)\GMusicPlayer
 (active) C:\Windows\active.exe

GMusicPlayer 1.00 (HKLM-x32\...\GMusicPlayer 1.00) (Version:  - )
Alterations made by the installer:

File system details [View: All details] (Selection)
    Adds the folder C:\Program Files (x86)\GMusicPlayer\GMusicPlayer
       Adds the file GMusicPlayer.exe"="11/21/2016 3:07 PM, 139264 bytes, A
       Adds the file track6.bat"="11/25/2016 11:15 PM, 46 bytes, A
       Adds the file Uninstall.exe"="12/19/2016 5:12 PM, 95296 bytes, A
       Adds the file Uninstall.ini"="12/19/2016 5:12 PM, 1978 bytes, A
    In the existing folder C:\Users\{username}\Desktop
       Adds the file GMusicPlayer.lnk"="12/19/2016 5:12 PM, 2136 bytes, A
    In the existing folder C:\Windows
       Adds the file active.bat"="12/1/2016 12:42 PM, 30 bytes, A
       Adds the file active.exe"="12/1/2016 12:32 PM, 820373 bytes, A
       Adds the file ClearLock.ini"="12/1/2016 12:52 PM, 64 bytes, A
       Adds the file doctormypc.exe"="12/1/2016 12:26 PM, 249856 bytes, A
       Adds the file jj.exe"="11/24/2016 11:53 AM, 20480 bytes, A
       Adds the file mycent.exe"="11/17/2016 5:55 PM, 16384 bytes, A
       Adds the file track.exe"="11/25/2016 11:08 PM, 20480 bytes, A
       Adds the file tt.exe"="12/1/2016 12:37 PM, 20480 bytes, A
    Adds the folder C:\Windows\MyPc Doctor
       Adds the file favicon.ico"="7/31/2016 10:42 PM, 15086 bytes, A
       Adds the file Microsoft.Win32.TaskScheduler.dll"="9/17/2015 9:54 AM, 289792 bytes, A
       Adds the file MyPc Doctor.exe"="11/17/2016 1:30 AM, 949248 bytes, A
       Adds the file MyPc Doctor.InstallState"="11/17/2016 2:29 PM, 2012 bytes, A
    In the existing folder C:\Windows\SysWOW64
       Adds the file COMDLG32.OCX"="6/24/1998 1:00 AM, 140096 bytes, A

Registry details [View: All details] (Selection)
       "GMusicPlayer"="REG_SZ", ""
       "jj"="REG_SZ", "C:\Windows\jj.exe"
       "labelexe"="REG_SZ", "C:\Windows\mycent.exe"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\GMusicPlayer 1.00]
       "DisplayIcon"="REG_SZ", "C:\Program Files (x86)\GMusicPlayer\GMusicPlayer\Uninstall.exe"
       "DisplayName"="REG_SZ", "GMusicPlayer 1.00"
       "NoModify"="REG_DWORD", 1
       "NoRepair"="REG_DWORD", 1
       "UninstallString"="REG_SZ", "C:\Program Files (x86)\GMusicPlayer\GMusicPlayer\Uninstall.exe"
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Winlogon]
       "LegalNoticeCaption"="REG_SZ", " Windows Firewall Warning!"
       "LegalNoticeText"="REG_SZ", "You might be infected with adware / spyware virus. Call 1-855-223-9012 immediately. Fast assistance with removing viruses. (Toll-FREE 1-855-223-9012 , High Priority Call Line). Seeing these pop-up�s means that you may have a virus installed on your computer which puts the security of your personal data at a serious risk. It�s strongly advised that you call the number above and get your computer fixed before you continue using your internet, especially for shopping. Possible Privacy Breach if virus not removed immediately: Data exposed to risk:  1. Your credit card details and banking information. 2. Your e-mail passwords and other account passwords. 3. Your Facebook, Skype, AIM, ICQ and other chat logs. 4. Your private photos, family photos and other sensitive files. 5. Your webcam could be accessed remotely by stalkers with a VPN virus. (Toll-FREE 1-855-223-9012 , High Priority Call Line)"
       "Shell" = REG_SZ, "C:\Windows\doctormypc.exe"
       "jj"="REG_SZ", "C:\Windows\jj.exe"
       "labelexe"="REG_SZ", "C:\Windows\mycent.exe"
       "MyPc Doctor"="REG_SZ", "C:\Windows\MyPc Doctor\MyPc Doctor.exe"
    [HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
       "Shell"="REG_SZ", "C:\Windows\doctormypc.exe"

Malwarebytes scan log:


-Log Details-
Scan Date: 12/20/16
Scan Time: 8:39 AM
Logfile: mbamGMusicPlayer.txt
Administrator: Yes

-Software Information-
Components Version: 1.0.39
Update Package Version: 1.0.796
License: Premium

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: {computername}\{username}

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 352156
Time Elapsed: 10 min, 50 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

-Scan Details-
Process: 1
Trojan.LockScreen, C:\WINDOWS\TRACK.EXE, Quarantined, [162], [353071],1.0.796

Module: 1
Trojan.LockScreen, C:\WINDOWS\TRACK.EXE, Quarantined, [162], [353071],1.0.796

Registry Key: 0
(No malicious items detected)

Registry Value: 6
Trojan.FakeAV, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|labelexe, Delete-on-Reboot, [134], [354342],1.0.796
Trojan.FakeAV, HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|labelexe, Delete-on-Reboot, [134], [354342],1.0.796
Trojan.FakeAV, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|jj, Delete-on-Reboot, [134], [354343],1.0.796
Trojan.FakeAV, HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|jj, Delete-on-Reboot, [134], [354343],1.0.796
PUP.Optional.MyPCDoctor, HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|MyPc Doctor, Delete-on-Reboot, [2598], [354348],1.0.796
Backdoor.Fynloski, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS NT\CURRENTVERSION\WINLOGON|Shell, Replace-on-Reboot, [2489], [354345],1.0.796

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 7
Trojan.LockScreen, C:\WINDOWS\TRACK.EXE, Delete-on-Reboot, [162], [353071],1.0.796
Trojan.FakeAV, C:\WINDOWS\MYCENT.EXE, Delete-on-Reboot, [134], [354342],1.0.796
Trojan.FakeAV, C:\WINDOWS\JJ.EXE, Delete-on-Reboot, [134], [354343],1.0.796
PUP.Optional.MyPCDoctor, C:\WINDOWS\MYPC DOCTOR\MYPC DOCTOR.EXE, Delete-on-Reboot, [2598], [354348],1.0.796
Trojan.ScreenLocker, C:\WINDOWS\ACTIVE.EXE, Delete-on-Reboot, [2590], [354339],1.0.796
Backdoor.Fynloski, C:\WINDOWS\DOCTORMYPC.EXE, Delete-on-Reboot, [2489], [354345],1.0.796
Trojan.LockScreen, C:\WINDOWS\TT.EXE, Delete-on-Reboot, [162], [353071],1.0.796

Physical Sector: 0
(No malicious items detected)

As mentioned before the full version of Malwarebytes could have protected your computer against this threat.
We use different ways of protecting your computer(s):
  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.
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